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Do you thrive on creativity, connection, and community impact? San Mateo County Libraries is seeking enthusiastic and innovative individuals to join us as Community Program and Community Technology Specialists. Come join a collaborative, forward-thinking team that values curiosity, equity, and joy.

This recruitment will be used to fill current and future vacancies for Community Program and Community Technology specialists throughout San Mateo County Libraries. To best serve our diverse and multilingual communities of San Mateo County, bilingual language skills are strongly preferred.

Community Program & Technology Specialists (CPS & CTS) work in a variety of settings, both inside and outside of our libraries, to make a difference in our community by building strong community connections—partnering with local organizations, reaching underserved populations, and designing programs that reflect the diverse voices and needs of our neighborhoods. The Community Technology Specialist position is distinguished from the Community Program Specialist position by focusing their work on hands-on, maker-centered programming—bringing STEM to life through workshops, maker technology, and creative DIY experiences that empower learners of all ages and address the digital divide.

The ideal CPS candidate will have the ability to:

• Provide excellent customer service to a diverse community of all ages in a busy public library.
• Design, adapt, and deliver innovative services that benefit the needs of the community.
• Identify and implement research-based methods, practices, techniques, and pedagogy that help learners succeed.
• Maintain and develop inclusive programs that support learners, including but not limited to English as a Second Language (ESL) learners.
• Plan, schedule, coordinate, and carry out programming, workshops, and classes.
• Coordinate and participate in outreach activities to community groups and agencies, ranging from tabling to public speaking.
• Collect and maintain program records and statistics and create reports, as needed.
• Assist in the recruitment, training, and management of volunteers.

Work frequent evenings and weekends.

In addition to the above, the ideal CTS candidate will have the ability to:

• Guide patrons in learning by doing, teach groups and individuals with a wide variety of tech experience and learning styles.
• Plan, schedule, coordinate, and carry out technology, maker, and STEM-related workshops and events to patrons of all age groups in the library and at school visits, fairs, and other outreach activities to community groups and agencies.
• Train coworkers in new technologies and support peers as an IT mentor and guide.
• Support the successful deployment of new technologies to the public and recommend and provide feedback on the implementation of new technologies.
• Have familiarity with makerspaces and makerspace technology including: 3-D printers, laser printers, vinyl cutters, and design software.
• Assist in the creation of technical documentation and procedures as needed.
• Have experience working with Windows and Mac OS, and mobile devices.

TENTATIVE RECRUITMENT SCHEDULE

Final Filing Date: Thursday, August 14, 2025, 11:59 PM PST

Application Screening: August 18 - 22, 2025

Civil Service Panel Interview: September 2 and/or 3, 2025

Information Systems & Technology (IT) Analyst | FY 2025-26: $112,836.00 - $134,520.00

Information Systems & Technology (IT) Analyst | FY 2026-27: $116,220.00 - $138,552.00

Information Systems & Technology (IT) Analyst | FY 2027-28: $119,712.00 - $142,716.00

This is a full-time, 40 hours per week position working 8:00 AM to 5:00 PM on Mondays, Tuesdays, Thursdays; 8:00 AM to 7:30 PM on Wednesdays; and 8:00 AM to 1:30 PM on Fridays; with occasional evening and weekend hours.

THE DEPARTMENT

The Information Systems and Technology Division is responsible for the City's network infrastructure, cybersecurity, Help Desk support, and daily IT operations. The division supports a full-service city that includes City Administration, Police, Fire, Planning, Public Works, Parks, Beaches, and Recreation departments.

DEFINITION

Under general supervision, perform a variety of routine and complex duties in support of City-wide information systems, security, and technology operations. Perform systems administration, troubleshoot problems, and ensure data integrity; trains and assists end users in using new applications and systems.

DISTINGUISHING CHARACTERISTICS

This is a professional level position that requires significant administrative, analytical, and technical skills. This position serves as a technical leader, providing complex analytical support.

SUPERVISION RECEIVED/ EXERCISED

Receive general supervision from higher-level management. May provide direction to support staff and oversee part-time staff and/or volunteers.

ESSENTIAL FUNCTIONS – INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

• Install, configure, maintain, troubleshoot, and monitor physical and virtual network and server infrastructure including hardware, software, real-time monitoring tools, peripherals, and devices ensuring effective performance and proper integration of components and systems with existing architecture; assist in infrastructure changes and upgrades to limit interrupted services.
• Administer automated deployment of software and updates over the network.
• Monitor and maintain security control of City network and server infrastructure; configure and monitor security features and firewall rules; verify and ensure proper user accessibility; identify and address vulnerabilities; research, recommend, and apply security updates as needed.
• Monitor disaster recovery and backup processes and schedules; verify that backups are successful and data can be recovered.
• Ensure database security by preparing access and control policies and procedures and reviewing permissions on a regular basis.
• Install, configure, maintain, troubleshoot, and monitor City-wide telecommunications systems including voice and data communications infrastructure and equipment; set up and maintain user accounts, access groups, extensions, and voicemail boxes; troubleshoot system-wide outages.
• Work on systems and infrastructure conversion, installation, and maintenance projects, including planning, organizing, and defining project requirements, methods, and end objectives in consultation with end users; coordinate project activities with IT Manager and IT staff, end users, and vendors.
• Maintain information on scheduled systems maintenance, including upgrades and outages.
• Respond to and resolve users’ inquiries and complaints and escalate problems or issues to
•  vendor representatives as needed.
• Stay abreast of new trends and innovations in technology related to systems, network, server, and telecommunications; research, recommend, and evaluate vendor solutions and technologies; implement improvements upon approval.
• Perform related duties and responsibilities as required and other duties as assigned.
• Serve as a Disaster Service Worker, as required.

Please refer to the attached job description for additional information.