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Empower Communities: Join us as a Deputy Probation Officer!

 

The San Mateo County Probation Department's role as a partner in the County's criminal justice system is to contribute to community safety through its law enforcement, court services, pretrial, supervision and treatment referral functions. To learn more about the department, visit: https://www.smcgov.org/probation.

 

About The Position

Each day, Deputy Probation Officers (DPOs) have the opportunity to contribute to community safety by actively engaging with at-risk youth and adults. Our department is firmly dedicated to implementing the most effective evidence-based, equitable, and trauma-informed practices to uplift and empower the individuals under our supervision. DPOs work in close cooperation with the County's criminal justice system and partner with Community Based Organizations to offer guidance and support to the population we serve. If your aspiration is to play a role in securing your community's safety, this profession is the ideal choice for you!

 

The ideal candidate will possess the following characteristics:

• Understanding of adult supervision, familiarity with correctional facility policies and procedures.
• Ability to adapt to evolving responsibilities and challenges.
• Demonstrate unwavering honesty, integrity and credibility.
• Ability to build and maintain positive relationships by demonstrating tact, diplomacy, and respect in interactions with colleagues, clients, and stakeholders.
• A strong communicator with the ability to conduct structured and effective interviews, gather relevant information, and build rapport with individuals or groups.
• Excellent time management, organization and attention to detail skills.
• Knowledge of general or community resources available to support the needs to adults, juveniles and their families.
• Ability to maintain order, establish routines, and manage group dynamics effectively.
• Possess excellent observation and attention to detail skills.
• Ability to assess and respond appropriately to individual needs and behaviors.
• Demonstrates empathy by understanding and considering the emotions, needs, and perspectives of others in communication.
• Ability to prepare clear and concise oral and written reports to effectively communicate critical information.
• Is a strong collaborator with the ability to effectively work with others in a group or team to achieve shared goals, solve problems, and complete tasks, fostering a harmonious and productive team environment.
• Ability to safely manage volatile situations and have a basic understanding of crisis intervention.
• Knowledge of security protocols, safety regulations, and contraband identification.
• Ability to maintain a secure environment while respecting individual rights and is able to communicate rules clearly.
• Knowledge of record-keeping procedures, confidentiality requirements and ability to maintain thorough and confidential records.
• Ability to inspire and guide individuals by setting a positive example and exhibits exceptional professional conduct and ethical behavior.
• Commitment to continual performance improvement through continuous training.
• Display complete honesty during the background investigation process, and beyond.

 

Additionally, applicants must meet the following education and experience requirements to qualify:

Education : Graduation from an accredited four-year college or university. A degree in sociology, psychology, corrections, criminal justice, counseling or a closely related social or behavioral science is preferred.

 

Experience:

Deputy Probation Officer I ($43.07/hr-$53.84/hr) - One year of experience in a human services capacity involving communicating and interacting with a diverse population either on an individual or group basis for the purpose of interviewing, counseling or rehabilitating, such as in the role of an institutional counselor, peace officer, or mental health or social services professional.

 

Deputy Probation Officer II ($48.09/hr-$60.07/hr) - Two years of experience performing duties comparable to those of an entry level Deputy Probation Officer I in San Mateo County.

There are currently various vacancies in the Probation department. Depending on qualifications, the vacancy may be filled at the Deputy Probation Officer I or Deputy Probation Officer II level.

Selected candidates must be available to work flexible shifts, including graveyards, day shift, swing shift, weekends and holidays at any of the Probation Department locations. Selected candidates must also successfully pass a background investigation, including fingerprints, medical examination, psychological evaluation, a truth verification test and be free from any physical, emotional or mental condition which might adversely affect the exercise of the powers of a Peace Officer. Felony and misdemeanors convictions may be disqualifying depending on type, number, severity, and recency. Deputy Probation Officers I must complete 200 hours of core probation officer training coursework within one year of appointment.

 

Important Information About The Examination Process

Qualified applicants will be invited to participate in the Board of State and Community Corrections (BSCC) Selection Examination for the Deputy Probation Officer I/II position. If you have taken the BSCC exam within the last six months at another agency and you would like to utilize that T-score, please attach your exam results to the application. If your exam date is over six months from time of application, you must retake the BSCC to be considered for the Deputy Probation Officer I/II position.

 

To learn more about preparing for the written exam, please review the Candidate Orientation Booklet here: Candidate Orientation Booklet (Download PDF reader)

 

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

 

Examples Of Duties

Duties may include, but are not limited to, the following:

• Interview adults or juveniles, their families, and interested individuals to determine the nature of their marital, domestic, employment, financial, environmental or other difficulties.
• Formulate plans of probation and present recommendations to supervisors and the court.
• Recommend and set up payment schedules for restitution and fines; evaluate and make recommendations on restitution claims submitted by victims and on probationer's ability to pay.
• Explain procedures, rights and responsibilities to probationers.
• Inform juveniles, adults or their families of available community resources.
• Propose alternative probation plans as needed.
• Obtain releases for medical, psychiatric or other necessary information on probationers.
• Supervise the welfare and conduct of adults on probation and of juveniles who are under the jurisdiction of the Juvenile Court and assist them to comply with court orders.
• Identify treatment, educational, employment or other programs needed by the probationer; make referrals and follow up to verify and evaluate services received.
• Take necessary legal steps to report non-compliance of probationer with court orders.
• Initiate court process when probationer violates probation terms.
• Consult with professionals in the fields of law enforcement, medicine, religion, law and mental health.
• Cooperate with representatives from state and local welfare, school, and law enforcement agencies.
• Keep informed of departmental policies and procedures.
• Maintain records and prepare reports.
• Participate in mandatory training programs.
• Perform related duties as assigned.

 

Qualifications

Education Requirement:

Graduation from an accredited four-year college or university. A degree in sociology, psychology, corrections, criminal justice, counseling or a closely related social or behavioral science is preferred.

 

Experience Requirement:

Deputy Probation Officer I ($ 43.07 / hr-$ 53.84 /hr) - One year of experience in a human services capacity involving communicating and interacting with a diverse population either on an individual or group basis for the purpose of interviewing, counseling or rehabilitating, such as in the role of an institutional counselor, peace officer, or mental health or social services professional.

 

Deputy Probation Officer II ($ 48.09 /hr-$ 60.07 /hr) - Two years of experience performing duties comparable to those of an entry level Deputy Probation Officer I in San Mateo County.

 

Licensure/Certification:

• Possession of a class C California driver license or equivalent.

 

Other Requirements:

• Must be at least 21 years of age on or before date of appointment.
• Must be legally authorized to work in the United States by federal law.
• Must not have been convicted of a felony.
• Deputy Probation Officers I must complete 200 hours of core probation officer training coursework within one year of appointment.
• Must successfully pass a background investigation prior to employment.

 

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.

 

TENTATIVE RECRUITMENT TIMELINE:­

Final Filing Date: Continuous (must apply by 11/20/2024 at 11:59 PM to be considered for the first round written exam)

First Round Written Exam: Saturday, December 7, 2024 (must apply by 11/20/2024 at 11:59 PM to be considered for this exam date)

First Round of Departmental Interviews: Week of January 6, 2025

Are you an experienced Probation Officer?

 

The County of San Mateo Probation Department is seeking current officers for the position of Deputy Probation Officer - Lateral.

 

The San Mateo County Probation Department's role as a partner in the County's criminal justice system is to contribute to community safety through its law enforcement, court services, pretrial, supervision and treatment referral functions. To learn more about the department, visit: https://www.smcgov.org/probation.

 

About The Position

Each day, Deputy Probation Officers (DPOs) have the opportunity to contribute to community safety by actively engaging with at-risk youth and adults. Our department is firmly dedicated to implementing the most effective evidence-based, equitable, and trauma-informed practices to uplift and empower the individuals under our supervision. DPOs work in close cooperation with the County's criminal justice system and partner with Community Based Organizations to offer guidance and support to the population we serve.

 

Deputy Probation Officer II is the journey level class of this series. Under direction, incumbents independently perform a variety of complex assignments primarily in the areas of intake, investigation, or supervision. This class is distinguished from Deputy Probation Officer III in that the latter has acquired greater work experience and technical competence and handles the exceptionally difficult cases requiring a high level of intensive probation casework. The III level may also mentor or train other staff in areas in which they possess expertise, provide lead direction or substitute for the supervisor on a short-term basis.

 

Successful candidates must have two years of full-time (2080 hours) experience working in a California County Probation Department as a Deputy Probation Officer AND have successfully completed a California POST OR STC-certified P.C. 832 Arrest and Control course AND a STC-certified Probation Officer Core course to qualify.

 

IMPORTANT: Individuals who are not currently employed full-time as a Deputy Probation Officer but have a minimum of two years of full-time experience in a California County Probation Department should not have a separation date greater than six months from the date of application.

 

To qualify for this position, you must possess all of the following:

• Two years of full-time (2080 hours) experience working in a California County Probation Department as a Deputy Probation Officer.
• Graduation from an accredited four-year college or university. A degree in sociology, psychology, corrections, criminal justice, counseling or a closely related social or behavioral science is preferred.
• *Completion of a certified California POST or STC approved P.C. 832 Arrest and Control course.
• *Completion of a certified Probation Officer Core training course as prescribed by the California Board of State and Community Corrections (BSCC).

 

*Course certificates or proof of completed course are outlined above MUST be attached to the application when submitted or else the application will not be considered.

 

As a Deputy Probation Officer, you will be responsible for, but not limited to, the following duties:

• Interview adults or juveniles, their families, and other relevant individuals to assess the nature of their marital, domestic, employment, financial, environmental, or other challenges.
• Formulate probation plans and present recommendations to supervisors and the court.
• Set up and recommend payment schedules for restitution and fines; evaluate restitution claims submitted by victims and assess the probationer's ability to pay.
• Explain procedures, rights, and responsibilities to probationers.
• Inform juveniles, adults, or their families of available community resources.
• Propose alternative probation plans as needed.
• Obtain releases for medical, psychiatric, or other necessary information about probationers.
• Supervise the welfare and conduct of adults on probation and juveniles under the jurisdiction of the Juvenile Court, assisting them in complying with court orders.
• Identify treatment, educational, employment, or other programs required by probationers; make referrals and follow up to verify and evaluate services received.
• Take necessary legal actions to report non-compliance with court orders.
• Initiate court processes when probationers violate probation terms.
• Consult with professionals in law enforcement, medicine, religion, law, and mental health.
• Collaborate with state and local welfare, school, and law enforcement agencies.
• Stay informed of departmental policies and procedures.
• Maintain records and prepare reports.
• Participate in mandatory training programs.
• Perform related duties as assigned.

 

Qualifications

Experience:

Two years of experience performing duties comparable to those of an entry level Deputy Probation Officer I in San Mateo County.

 

Education:

Graduation from an accredited four-year college or university. A degree in sociology, psychology, corrections, criminal justice, counseling or a closely related social or behavioral science is preferred.

 

Licensure/Certification:

• Possession of a class C California driver license or equivalent.

Other Requirements:

• Must be at least 21 years of age on or before date of appointment.
• Must be legally authorized to work in the United States by federal law.
• Must not have been convicted of a felony.
• Must successfully pass a background investigation prior to employment.

 

Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process.

About The County

Central County Fire Department is looking for Firefighters!

 

 

WILDFIRE DEFENSIBLE SPACE INSPECTOR

Paraprofessional Temp

Full-Time/Temporary

Multiple Positions Available

City of San Rafael Fire Department

$29.83 - $32.89 per hour

(salary dependent upon experience/qualifications)

No Benefits Available

 

APPLICATION DEADLINE:  Open Until Filled – Applications will be reviewed weekly until all openings are filled.  Multiple positions are available.  Anticipated Start Date is June 23, 2025 

 

These are seasonal positions, limited to 1,000 hours worked within a fiscal year (July 1 through June 30) that receive no City benefits.  Job training is anticipated to begin the week of June 23, 2025 and this assignment will run through September 30, 2025 at the latest.  Shifts will average 7.5 hours per day, 5 days per week.  This is a great opportunity to gain hands-on experience working for one of the finest departments in the State.

This position is fully funded through the Marin Wildfire Prevention Authority (MPWA) and will directly support the mission of wildfire preparedness and mitigation, and community safety.

THE CITY is focused on enhancing our community members’ quality of life through well-designed services and a positive workplace culture.  San Rafael is the economic and cultural heart of Marin County, and its high quality of life is centered on its commercial districts, engaged neighborhoods, active lifestyle, and natural environment.  San Rafael (population 61,000) is a full-service city with a city council/city manager form of government with 12 departments, more than 400 employees, and an annual budget of $120 million.  The City’s vision is to be a vibrant economic and cultural center reflective of its diversity.  The City Council is engaged and seeks to strengthen the urban and commercial areas as well as sustain the beautiful natural environment. 

San Rafael’s Organizational culture framework is an initiative called “Together San Rafael.”  City employees are our greatest asset, and we seek talented individuals with diverse backgrounds who are creative, curious, and excited about a challenge.  We are a results-driven team focused on the needs of community members.  The Together San Rafael initiative is focused on modernizing City services and increasing the engagement of employees.  This initiative recognizes the interconnectedness of the customer and employee experience. 

THE POSITION:

The City of San Rafael Fire Department is seeking customer service and public safety focused individuals to join the wildfire mitigation team. Under supervision, inspectors will perform a variety of wildfire prevention duties with a focus on one-on-one education via property wildfire risk evaluations.  The Inspector’s efforts will support resident compliance with City and State Fire codes.

The customer-service oriented positions will support the City’s and Marin Wildfire Fire Prevention Authorities (MWPA)’s goals. The ideal candidate will be able to connect and inspire individual action among our diverse community by explaining complex concepts in easy-to-understand ways.  Inspectors will utilize tablets and other technology to document findings and interactions in the field.

Our highly qualified candidate will be able to work effectively in small teams or independently and clearly communicate wildfire safety-related information to residents from various backgrounds.  We are looking for people who have sound judgment and can communicate effectively with others.  They will need to be able to follow both verbal and written instructions, engage effectively with the public and work harmoniously with our team. 

ESSENTIAL DUTIES AND RESPONSIBILITIES (may include but are not limited to the following):    

• Perform defensible space inspections and wildfire risk evaluations in accordance with San Rafael Municipal Code 4.12.
• Investigates public and referred public agency complaints.
• Provide guidance to residents on suggested and required home hardening and defensible space strategies. 
• Provide residents with appropriate support resources and programs.
• Increase awareness, knowledge and actions implemented by individuals and communities to reduce human loss and property damage from wildfires.
• Collects, enters, maintains, and disseminates data pertaining to fire prevention; reconciles reports, files and records.
• Composes letters and reports based on field notes.
• Collect and input data and images into electronic devices.

KNOWLEDGE/SKILLS/ABILITIES:

• Communicate clearly and respectfully to residents and stakeholders.
• Learn and apply City and State Fire Codes and National Fire Protection Association (NFPA) standards.
• Provide clear and concise written reports free of grammar and spelling errors.
• Utilize personal computers, tablets, and related software including the Microsoft Office Suite, mapping, and database tools.
• Independently conduct fire (defensible space) inspections.
• Apply technical knowledge and follow proper inspection techniques.
• Be self-motivated, work independently to complete assigned duties and responsibilities in a timely manner.
• Interpret and explain fire prevention services, policies and procedures.
• Build and maintain positive working relationships with stake holders to ensure that assigned fire prevention coordination efforts are successful.

MINIMUM QUALIFICATIONS DESIRED:

• In accordance with State legal requirements, applicants must be at least 18 years old by the application filing deadline.
• Graduation from high school or equivalent and any combination of education and experience that would likely provide the required knowledge and abilities in qualifying.
• Must possess and maintain a valid California Driver’s License with a satisfactory driving record.
• A background in customer service or public service.
• Ability to speak, write, and read Spanish is desired but not necessary.

DISASTER SERVICE WORKERS:

All City of San Rafael employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109).  Employment in the City requires the affirmation of a loyalty oath to this effect.  Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.  While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; and talk or hear.  The employee frequently is required to stand and walk and spend substantial time outdoors.  The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities include close vision, and the ability to adjust focus.

APPLICATION AND SELECTION PROCESS: 

City of San Rafael application is required.  Resumes do not substitute for the city application.  Candidates should detail related education and experience on the application.  The examination process may include the following application appraisal and oral board interview examination.  The passing point for the oral board examination final score will be 70%.   Note: Prior to appointment, the candidate may be required to pass a background check/fingerprinting and clear DMV record.  To file an application, go to:  www.calopps.org.  Select “Member Agencies”.   Select “San Rafael”.   Follow this link to apply via CalOpps:  https://www.calopps.org/san-rafael/job-20623170.  

For more information about the City of San Rafael, please visit www.cityofsanrafael.org

REASONABLE ACCOMMODATION:  The City of San Rafael will make reasonable accommodations in the exam process to accommodate disabled applicants.  If you have a disability for which you require accommodation, please contact us at (415) 485-3474 before the test date.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.  Such accommodation must be requested by the applicant. 

San Mateo County Health's Public Health, Policy and Planning Division has exciting field-based opportunities for well-qualified and motivated Nurse Practitioners to provide both primary and urgent care to adults from vulnerable populations within our community—people experiencing homelessness and/or in shelters, monolingual Spanish speakers and other new immigrants, and those without insurance or underinsured. These services are provided through various Mobile Clinic modalities and venues, including but not limited to street medicine, shelter medicine, and the mobile coach. We are looking for collaborative Nurse Practitioners to work in and lead various multidisciplinary service teams in the field to provide comprehensive, low-threshold, client-centered care and engagement.

Teams are staffed by a Nurse Practitioner (NP), Psychiatrist, Medical Services Assistant, AOD Case Manager, and Patient Services Assistants. These teams work closely with our community partners from the Human Services Agency and community-based organizations who locate and identify clients needing medical and/or mental health services, as well as provide additional health, housing, and social services in the field.

Under general supervision, Nurse Practitioners provide urgent care and primary health care services such as physical examinations, chronic disease management (e.g., diabetes and hypertension), and referrals/linkages to specialty clinics as appropriate.

Currently, Public Health Clinics has one full-time, regular, 40-hour-per-week vacancy for a bilingual Spanish Nurse Practitioner and two 40-hour-per-week, Limited-Term Nurse Practitioner vacancies, requiring flexible schedules and field-based work at different locations. Sixty-five percent of the NP’s time will be in the field, with the remainder spent in the office documenting notes, placing orders, and coordinating with other staff as needed.

The ideal candidate has experience:

• In family practice addressing chronic disease management

• In the diagnosis and treatment of sexually transmitted infections

• Collaborating with interdisciplinary teams

• With the underserved population, including those who are homeless

• In a flexible, dynamic work environment

• With electronic medical records

• Using Spanish in a medical context

Examples of Duties

Duties may include, but are not limited to, the following:

• Provide low-threshold, comprehensive care for San Mateo County’s most marginalized and vulnerable populations, including people experiencing homelessness, those in shelters, migrant and immigrant farmworkers, the recently incarcerated, the uninsured, and those with financial challenges.

• Provide comprehensive and urgent care in a variety of non-traditional settings, including homeless encampments, outdoor locations, shelters, and a mobile RV clinic.

• Demonstrate the ability to work closely and collaboratively with a small team in often challenging environments (e.g., homeless encampments, shelters, extreme weather, individuals under the influence, or those with mental health challenges).

• Take stewardship of medical care for assigned geographic populations and/or shelters.

• Outreach to and build long-term, trust-based relationships with vulnerable populations.

• Assess patients’ physical, emotional, and social status through medical history, physical examinations, and diagnostic screenings; evaluate clinical findings and lab results.

• Identify and manage common illnesses and other health problems.

• Refer urgent issues beyond scope to appropriate specialists.

• Deliver longitudinal care in assigned areas.

• Collaborate with other health professionals following protocols for diagnosis and treatment.

• Build relationships with community partners to improve health outcomes and expand services.

• Counsel families regarding health maintenance and care.

• Coordinate referrals to other health or social agencies.

• Maintain accurate records of assessments, follow-ups, and evaluations.

• Supervise subordinate health workers and participate in meetings.

• Actively participate in quality improvement efforts.

• Perform related duties as assigned.

Qualifications

Education and Experience
Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying.

• Education: Completion of an advanced nursing degree from a program accredited by the Commission on Collegiate Nursing Education (CCNE) or the National League for Nursing Accrediting Commission (NLNAC), with emphasis in a Nurse Practitioner specialty area.

• Experience: Minimum of one (1) year of paid experience in an acute and/or ambulatory care setting.

Licensure

• California Registered Nurse license

• California Board of Registered Nursing (BRN) Nurse Practitioner license

• California BRN Furnishing Number

• DEA Number

For OB-GYN assignments, a Nurse Practitioner license may be substituted with a Nurse Midwife License and at least one certification in women’s health.

Special Certification (depending on assignment)

• Family: Primary health care for patients of all ages

• Geriatric: Primary health care for older patients

How to Apply

• Full-Time Regular Bilingual Spanish Required Nurse Practitioner Vacancy
  Apply here: https://www.governmentjobs.com/careers/sanmateo/jobs/967176/nurse-practitioner
  Be sure to select “Public Health (various locations)” on your application.

• Full-Time Limited-Term Nurse Practitioner Vacancies
  Apply here: https://www.governmentjobs.com/careers/sanmateo/jobs/4902069/nurse-practitionerpublic-health-mobile-clinics-limited-term-posting-only

 

NEW BEGINNING WITH THE CITY OF SAUSALITO!

The City of Sausalito is now accepting applications for the position of:

CHIEF BUILDING OFFICIAL

$10,301 - $13,803 Monthly

$123,617 - $165,641 Annually DOQ

Plus an excellent benefits package

OPEN UNTIL FILLED

Are you results-driven and ready to make a difference? Come join, empower, and grow with the City of Sausalito. The Chief Building Official serves as the principal administrative officer of the Building Division. The position directs, assigns, supervises, and plans the activities of the Building Division. The selected candidate will coordinate and direct the resolution of complex development issues and disputes and will serve as the principal enforcement officer of the building and housing codes of the City. In addition, the Chief Building Official will oversee boards and commissions and serve as a member of the City’s Executive Management Team.

The Chief Building Official performs work that is highly complex and often requires intense and exacting mental attention and the ability to reason through and solve complex problems that may affect the ability of the Building and Development Unit to achieve its critical goals and objectives. The incumbent will have extensive contact with public officials, employees, and the general public.

 

 

For more information please view the brochure below: 

 

 

The City of San Mateo Library Department is looking for a highly qualified Deputy City Librarian

Why Join our Department?

The San Mateo Public Library is a dynamic organization that serves as a vital resource and gathering place for the community. The Main Library functions as the cultural center of the City, offering extensive programs and services, while the Hillsdale and Marina branches provide convenient neighborhood access and additional resources for a diverse set of library patrons.

The Library recently adopted a new Strategic Plan that will guide its priorities and initiatives over the next three years. This is an exciting time to join the organization and contribute to its continued growth and innovation.

The Position

The City of San Mateo is seeking a qualified and experienced Deputy City Librarian to serve in a key leadership role within the Library Department. Reporting to the City Librarian, the Deputy City Librarian acts as the Library’s chief operating officer and directly supervises division managers overseeing Children’s/Literacy Services, Information Services, and Circulation/Technical Services. The Deputy City Librarian also plays a lead role in cross-divisional project management, operational oversight, strategic plan implementation, and in representing the Library at meetings and public events.

This position requires a balance of operational excellence, strategic thinking, and strong people-centered leadership. The Deputy City Librarian helps ensure the delivery of high-quality library services while cultivating a positive, inclusive, and responsive workplace culture.

• The ideal candidate will possess:
• A collaborative, thoughtful, and pragmatic leadership style.
• Strong discernment and empathy when working with staff, partners, and the public.
• Excellent written and verbal communication skills.
• A commitment to public service and to advancing equity, access, and inclusion.
• Demonstrated experience managing complex library operations and multi-functional teams.
• A proactive approach to problem-solving and decision-making.
• A strong track record of successfully leading or contributing to strategic initiatives.
• The ability to build trust, navigate change, and foster a supportive work environment.

Examples of Duties - Duties may include but are not limited to, the following:

• Prioritizes work of staff; develops and trains staff; conducts performance evaluations; approves actions regarding hiring, promoting, and disciplining; and approves recommendations on all employee actions.
• Reviews changes in laws, regulations, and guidelines for their effect upon Library activities; evaluates the effect of such changes, and recommends and implements changes to policies and procedures as required for compliance.
• Assumes management responsibility for all daily operations, departments, programs, and services of the Library.
• Manages and participates in the development and implementation of goals, objectives, policies, and priorities for assigned services including human resources administration, library development, library service plan, outreach and marketing and is involved in the planning, implementing, and managing of new technologies.
• Monitors and evaluates the efficiency, effectiveness and quality of service delivery methods and procedures for the department.
• Reviews the work plan for the Supervising Librarians and Supervising Library Assistant; meets with each to identify and resolve problems.
• Negotiates and resolves significant and controversial issues.
• Conducts meetings and makes presentations; functions as the Library’s project manager for special projects as assigned;
• Assists in the coordination of library activities with other City departments and outside agencies.
• May participate in the delivery of library services.
• Be a community liaison and lead in fundraising relating to service outreach and marketing.
• Assists in the preparation of the annual budget for the library; estimates staffing, equipment, and supply needs based upon recent trends and planned activities; monitors monthly expenditures after budget adoption; oversees disposition of surplus materials; and approves purchase requisitions.
• Prepares a variety of reports and correspondence; reviews internal policies and procedures; develops content for press releases and other material for dissemination to the public.
• Represents the City and Library in the community, within the Peninsula Library System, and at professional meetings and committees, as necessary.
• Responds to citizen inquiries; investigates and resolves patron complaints and concerns; applies the principles of good customers service and instills it in staff members.

Position Summary

Under the general direction of the Senior Information Systems Manager, this position provides system support during implementation and ongoing support after implementation including report writing, configuration, routine inquiries and user support for the District’s various enterprise technology systems including UKG Pro Workforce Management Time & Attendance and Central Square Technologies Finance Enterprise.   The Business Information Systems Engineer works with end-users, vendors, and members of the Information Systems Department to identify, analyze, and resolve systems issues and provide maximum capability and satisfaction to users.

Essential Responsibilities

• Serves as a technical lead of the enterprise application
• Focused on delivering excellent customer service
• Adhere to incident, problem, change management, and other Information Systems best practices
• Plan, organize, direct and coordinate the ongoing automation and usage of the district-wide application systems
• Develop and maintain user and technical knowledge of application systems
• Serve as the liaison between application system users, vendor provided help desk as well as the Information Systems Department
• Plan, co-ordinate and test system upgrades
• Fulfill users various data mining requests
• Support the various large interface integrations between the application systems and fixing data problems that occur in these interfaces
• Develop and provide user training for all modules of the systems
• Writes user documentation, provides user information, procedures, and training materials in a variety of formats as needed
• Develops a knowledge base of problem symptoms and solutions to improve the timeliness of problem resolution
• Identify unused system functionality and present opportunities for improvement of business processes using this functionality
• Continue to monitor and stay current on new features contained in new releases of the software
• Recommend and implement software upgrade paths
• Develop relationships with other agency users of the applications
• Maintains strong technical competence in Microsoft Office products such as Access, Excel, Word, Outlook, Project, and PowerPoint
• Other duties as assigned at the direction of the Information Systems Manager
• Know and follows the safety and health rules and safe working practices applicable to the job
• Regular and reliable attendance and performance are required

San Mateo County Health- San Mateo Medical Center seeks well-qualified candidates for the position of Program Coordinator I in the Patient Access Division. The current vacancy is a full-time, limited term vacancy. The duration of the assignment will last about 6 months.

 

Under the direction of the Patient Access Manager, the Program Coordinator will provide support to over 150 Patient Services Assistants across various departments, including Emergency, Admitting, Long-Term Care, Same-Day Surgery, and will average 27 Federally Qualified Health Center (FQHC) sites with 8-16 hours of weekly program refresher training on several publicly sponsored coverage options.

 

Additionally, this position will assist the team with several EPIC post-go-live projects, and work queues as we work to revamp processes and enhance collaboration for improved workflows and revenue-generating process efficiencies. 

 

To fill this vacancy, we are seeking applicants who are:

• Effective collaborators and can interact well with diverse personalities.
• Excellent planners and organizers and can establish a course of action for accomplishing short- and long-term goals and efficiently manage multiple assignments at the same time.
• Superior communicators and who excel orally and in writing.
• Flexible and see the value of helping colleagues and being exposed to and trained in several programs and initiatives.
• Proactive and are receptive to innovative changes and creative solutions.
• Team builders and can quickly establish strong partnerships with others.

The Ideal Candidate will possess:

• A Bachelor's degree in public or business administration, management or a related field.
• Experience in using EPIC.
• Two years of professional level analytical and administrative experience in a community-related setting.
• Excellent interpersonal and written communication skills.
• Ability to work collaboratively and establish and maintain positive working relationships, while balancing multiple, sometimes competing priorities.
• Acute attention to detail and strong organizational skills.
• Ability to produce accurate work, while meeting deadlines and working under pressure.
• Flexibility and ability to work independently and as part of a team.
• Ability to work in a fast-paced environment and follow verbal and written instructions.
• Ability to design, coordinate, and execute program initiatives and evaluate performance.
• Commitment to properly handle discreet information and maintain confidentiality.
• Knowledge of Microsoft Office products (Word, Excel, PowerPoint) and Social Media platforms.

 

This is a limited term, at-will position.  Limited Term Employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan. 

 

Examples Of Duties

Duties of the position include, but are not limited to:

• Coordinates efforts between departments, clinics, and Ancillary Services to ensure timely release of claims.
• Serves as a liaison between the Patient Financial Department and Resource Management.
• Facilitate regularly scheduled and special meetings – prepare and distribute agendas and minutes from meetings.
• Maintain program billing and compliance records related to authorizations for Inpatient and Outpatient services.
• Prepare reports as needed for Patient Financial services, Resource Management, and Department of Health Services (DHCS).
• Manage and support activity related to the authorization and denial process.
• Educate and train team members regarding authorization requirements and denial mitigation.
• Perform related duties as assigned.

 

Qualifications

 

Knowledge of:

• Principles and practices of program area/option to which assigned.
• Principles and practices of effective customer/client relations.
• Principles and practices of working with and managing volunteers, if assigned to volunteer coordination.
• Technical procedures and requirements of program area/option to which assigned.
• Applicable federal, state and local laws, rules and regulations and County and program policies and guidelines governing program area/option to which assigned.
• Principles, practices and techniques of administrative and programmatic research and analysis.
• Computer applications related to the work.
• Office administrative practices and procedures, including records management and the operation of standard office equipment.
• Funding sources, grants and fund-raising techniques, if assigned to Options 1 and 2.

Skill/Ability to:

• Analyze, interpret and apply various regulations and requirements.
• Plan, coordinate and implement administrative and programmatic research and analysis.
• Train staff in work procedures and provide technical and programmatic assistance to staff and subcontractors.
• Establish and maintain effective working relationships with grantors, subcontractors, County staff, elected and appointed officials, the public and others.
• Communicate effectively, both orally and in writing.
• Compile, analyze and interpret data using research techniques; draw sound conclusions and prepare and present effective reports regarding findings and recommendations.
• Exercise sound independent judgment within general policy and regulatory guidelines.
• Prepare clear and accurate reports, correspondence, procedures and other written materials.
• Organize and prioritize work and meet critical deadlines.
• Maintain accurate records and files.
• Interact with a wide variety of people.
• Listen sensitively and accurately; exercise tact, patience and diplomacy.
• Develop, coordinate, and implement plans, programs and events.
• Utilize the appropriate interpersonal style and methods of communication to gain acceptance, cooperation, or agreement of a plan, activity, and/or program idea.
• Make public presentations and prepare articles for publication such as press releases and articles related to events of assigned program.
• Prepare narrative and statistical reports.

Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying.  A typical way to qualify is:

Program Coordinator I: Bachelor's degree in public or business administration, management or a related field and two years of professional level analytical and administrative experience in a community-related setting.

 

Application/Examination

 

If you are interested in being considered for this limited term position the following items must be submitted via e-mail: 

• Cover letter
• Resume

Please include the words "Program Coordinator I - Patient Access - Limited Term" in the subject line of email submission. All submitted materials must be in a Word or PDF format.
 
Please submit the above listed materials via email to:
 

Keshni Kumar, Director of Patient Access

kkumar2@smcgov.org

 

Application materials will be reviewed as they are received, and well-qualified candidates will be contacted for an interview.
 
Apply immediately. Application materials will be accepted until position is filled. This posting is open on a continuous basis and selection may be made at any time within the process.
 
NOTE: Application materials are only accepted via e-mail. Materials sent via regular mail and/or fax will not be accepted. Submittals that do not include all required elements will not be considered.

Applications accepted until May 30, 2025

Written Exam: June 26, 2025

Oral Exam: TBD

Prequalification & Supplemental Questionnaires required with applications. Incomplete applications will not be accepted.

Resume are not accepted in lieu of completing a City application.

 

DEFINITION

Library Assistant I: Under direct supervision, performs technical and clerical library work related to the variety of activities associated with the acquisition, processing and circulation of library materials and assistance to patrons in the use of materials, services and library computers. This class is distinguished from the Library Assistant II by performance of the more routine tasks and duties assigned to positions within the Library Assistant series.

 

Library Assistant II: Under general supervision, performs a wide variety of technical and clerical library work related to such activities as the acquisition, processing, cataloging, and circulation of library materials and assistance to patrons in the use of materials, services and computers. This is a full journey level position within the Library Assistant series and is distinguished from the Library Assistant I by the performance of the full range of duties with only occasional instruction or assistance. Employees in this class may be assigned to work without direct supervision in a small branch and may be directed to provide technical and clerical supervision over less experienced staff.

 

Under the flexible staffing concept, Library Assistant II positions that become vacant may reasonably be filled at the Library Assistant I level for training purposes.

 

EXAMPLE OF DUTIES

Library Assistant I’s work with an automated system to order, check out and receive materials, register patrons, and collect fees and fines; process and repair books and other library materials; assist in the maintenance of manual and automated files; answer routine inquires; assist patrons in using library computers and in locating print and non-print materials; perform routine clerical tasks such as typing, filing, and answering the telephone; assist with programming, displays, and special projects; may retrieve and shelve materials; and perform other related duties as required.

 

Library Assistant II’s may perform Library Assistant I duties but will also participate in the creation and maintenance of manual and automated files; assist in the preparation and processing of orders for library materials; catalog materials; compile data and prepare summary activity reports; answer basic reference questions, referring higher level or more complicated questions to appropriate staff; locate books and other materials using indexes and catalogs; assist in formulating and enforcing local library policies and procedures; troubleshoot and correct computer problems; may assign routine tasks and provide instruction to aides and pages; and perform other related duties as required.

 

MINIMUM QUALIFICATIONS

Knowledge of: Library materials, services, and terminology; modern office procedures and methods including filing and use of personal computers; customer service skills; and basic business arithmetic at the Library Assistant I level. Library organization and familiarity with computer applications and automated library systems at the Library Assistant II level.

 

Ability to: Library Assistant I level: Learn basic library conventions, practices, and methods including the Dewey Decimal System and automated library systems; interact with and relate effectively to a variety of people of different ages, socioeconomic status, and ethnic background; maintain an appropriate public service demeanor and positive customer service interactions; communicate clearly both orally and in writing; make sound judgments and decisions within established guidelines; perform assigned tasks with speed and accuracy; understand and carry out both oral and written instructions; work with numbers and alphabet and count cash accurately; keyboard at a speed necessary for successful job performance; learn to operate and troubleshoot library equipment including computers, copy machines, microform readers, typewriters and printers; interact positively and cooperate with co-workers, respond politely to customers, work as a team member, function under demanding time pressure, respond in a positive manner to supervision, and attend work and perform duties on a regular and consistent basis.

 

Additionally, at the Library Assistant II level,: Work with complex library conventions, practices and methods including the Dewey Decimal System and automated bibliographic and circulation systems; perform a variety of library technical and clerical work with speed and accuracy under a minimum of supervision; operate and troubleshoot library equipment including computers, copy machines, microform readers, typewriters and printers; learn a variety of computer software applications and attend work and perform duties on a regular and consistent basis.

 

Physical capability to: perform such physical tasks as lifting and moving library materials, stooping, reaching, and walking up and down stairs.

 

Experience: 

Library Assistant I: Equivalent of one year of full-time employment performing general clerical or related work, desirably in a public library or other organization requiring considerable public contact. College training may be substituted for the required work experience on the basis of 25 college semester units being equivalent to six months of experience.

Library Assistant II: Two years of employment, using automated, on-line library systems, at the Library Assistant I level or equivalent, desirably in a public library. Part time experience may be qualifying and will be prorated to full time equivalent.

 

Education: 

Library Assistant I: High school graduation or the equivalent. Clerical or specialized college level courses in library science, computing, or business desirable.

 

Library Assistant II: High school graduation or equivalent and possession of an AA degree or completion of the equivalent of two years (50 semester units) of college level courses. Library experience may be substituted for the required education on a year-for-year basis.

 

License: 

Library Assistant II: Possession of a valid, Class C California Driver's license