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The Colma Police Department is seeking a community-orientated and self-motivated individual to join our team as a Police Dispatcher/Clerk! 

The Town of Colma, known worldwide as the "City Of Souls," is the smallest city in San Mateo County with over 1,509 residents and 1.5 million "souls." However, Colma is more than just cemeteries. Colma's commercial buildings make a distinct architectural statement resulting from design standards that encourage Spanish-Mediterranean motifs. The  small-town approach to modern, municipal government reflects a commitment to both a healthy business climate and a harmonious relationship with residents. 

THE DEPARTMENT 

The Colma Police Department is made up of 28 employees who take great pride in providing excellent police service to the community. Among police, dispatch and detective duties, the department also has an Executive Assistant, Motorcycle Officer, Bicycle Patrol Officers, members attached to the Daly City/North County SWAT team, Tactical Dispatchers, a Community Service Officer and a Reserve Police Officer Program. 

The members of the Police Department hold many values in high regard and are proud to serve those who live, visit, or do business in the Town of Colma.  They take special pride in the department motto, “Excellence is Our Standard.”  They have built a culture rooted in professionalism, honor, and outreach; where innovation and fresh ideas are welcomed. If you seek a law enforcement agency where you will be surrounded by officers of strong character, supportive Town leadership and an involved community who believes in their officers, the Colma Police Department is the place for you; a place where you are family; a department like no other.  We invite you to explore this opportunity with us!

To learn more about the Colma Police Department, you are invited to visit their website at https://www.colma.ca.gov/departments/police/.

THE POSITION

The Police Dispatcher/Clerk is a non-sworn technical and complex clerical support classification associated with law enforcement support services assigned in the Town Police Department.  Police Dispatcher/Clerks learn and perform a variety of responsible records management, communications and dispatching duties for emergency and non-emergency calls for service. 

TYPICAL DUTIES AND RESPONSIBILITES

Duties may include, but are not limited to the following:

• Dispatches police officers to calls for service
• Provides assistance, information and directions to non-emergency callers including but not limited to police, fire, paramedic, animal control and public utilities calls for service, forwards non-emergency calls to proper personnel or departments
• Maintains awareness of field unit activities; communicates with field units through radio in accordance with Federal Communications Commission (FCC) regulations; maintains status and location of units on patrol
• Retrieves information from State and National computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles and other related information
• Enters call information into computer systems; logs and completes call forms, maintains records of calls for service and self-initiated officer activities
• Assists the public at the front counter; provides information and responds to general inquiries
• Performs other related duties as assigned

Please refer to job description for additional details. The duties described in this job announcement are intended only as illustrations of the basic types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. 

The Town of Hillsborough is seeking highly motivated, positive, and people-oriented candidates for part-time per diem Communications Officer positions in the Police Department. Shift coverage is needed on daytime and overnight shifts. This position is only open to candidates with two or more years of experience as a Public Safety Dispatcher in California in the previous five (5) years.

GENERAL PURPOSE

Under general supervision, receives and transmits routine and emergency telephone and radio traffic;

dispatches and coordinates police, fire, public works and other municipal staff and equipment via multi-frequency two-way radio; maintains and processes a variety of communications reports, records, and radio logs; and does related work as required.

CLASS CHARACTERISTICS

Communications Officer II

This classification has primary responsibility for staffing the Town’s public safety dispatch communication center. Under most circumstances, the training and experience for this position would occur by having prior experience working for another police department as a Communications Officer for a period of at least two years.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Communications Officer II typically performs, but is not limited to, the duties noted below on a regular basis:

• Receives and handles incoming telephone and voice radio calls for police, fire, ambulance, and public works

• Secures and records information as to exact locations and circumstances using radio or other equipment to dispatch appropriate units to the emergency scene.

• Maintains radio contact with local units on assignment and directs and coordinates with staff from other agencies on a mutual-aid basis, as needed.

• Operates a multi-channel two-way radio, telephones, teletype, office equipment and software systems.

• Performs numerous duties simultaneously.

• Prioritizes calls for service as well as other work-related tasks such as assisting with schedule, monitoring email account or assisting with social media.

• Maintains radio logs and records other information as required.

• Maintains resource files for computer aided dispatch system.

• Serves as trainer to newly hired dispatchers on as needed basis.

• Assist with providing state-mandated training on relevant matters to other department staff, as directed.

• Oversees and performs work related to the warrant process.

• Maintains dispatch center work area and equipment in clean and working condition

• Performs related duties and responsibilities as assigned.

QUALIFICATIONS

Knowledge of:

· Standard office methods and practices

Ability to:

• Think clearly and act quickly in emergency situations.
• Gather, analyze, and evaluate information, independently assessing and disseminating the information clearly to field units

• Understand and carry out oral and written directions.
• Establish and maintain cooperative relationships with those contacted in the course of the work.
• Speak in a clear and understandable voice, using good English and proper enunciation.
• Appropriately prioritize calls for service and related tasks.
• Communicate effectively in writing, orally, and with others to assimilate, understand, and convey information in a manner consistent with job functions.

• Represent the Town, the department, or the organizational unit effectively in contacts with representatives of other agencies, Town departments and the public.

• Take a proactive approach to customer service issues.
• Make process improvement changes to streamline procedures.
• Work in a safe manner, following Town safety practices and procedures.
• Maintain confidentiality regarding sensitive information.

Skill in:

• Learning the operation of radio equipment and related information systems.
• Operating the computer aided dispatch system effectively.
• Entering and retrieving data from a computer with sufficient speed and accuracy to perform the assigned work.

• Type at an acceptable level of speed and accuracy to perform the duties satisfactorily,
• Performing numerous tasks properly and simultaneously, with ease.

EDUCATION AND EXPERIENCE

Education:
Equivalent to graduation from high school

Graduation from or enrollment in a POST accredited Dispatch Academy.

Experience:
Two or more year(s) of experience as a Public Safety Dispatcher in California in the past five years.

License or Certificate:

Must possess and maintain a valid California Class C driver’s license and have a satisfactory driving record.

SPECIAL REQUIREMENTS

Essential duties require the following physical skills and work environment:

Physical Skills: Able to use standard office equipment, including a computer; mobility to work in a typical office setting to use standard office equipment; sit, stand, walk, kneel, crouch, stoop, squat, twist, and maintain sustained posture in a seated position for prolonged periods of time; vision to read printed materials and a computer screen; hearing and speech to communicate in person, over the telephone, and radio; lift and carry 35 pound boxes, files, and materials.

Work Environment: Work in a standard dispatch center environment.

Ability to: Travel to different sites and locations; locations; drive safely to different sites and locations; maintain a safe driving record; handle public information emergency situations.

The Town of Colma is currently hiring part-time Facility Attendants to join our team!

• Do you have a passion for providing excellent customer service to community members? 
• Do you enjoy working in a team environment? 
• Do you possess a high school diploma or GED equivalent? 
• Are you available to work varying shifts?
• If so, apply today! 

The Recreation Department provides programs and activities for Colma residents of all ages ranging from infants to seniors.  Program elements include fitness, enrichment, cultural events, special events, sporting events, trips, and community events.  It is the goal of the Recreation Services Department to offer a balanced program ensuring all elements are offered to all age groups throughout the year.  

At the Town of Colma, we are an equal opportunity employer and value diversity.  All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.  To us, equal opportunity employment is not just about compliance, it’s about who you are, how you can help our Town, and who you want to be.  We are committed to creating an inclusive environment for all employees and residents.

Recruitment is open until filled.

Performs a variety of unskilled or semi-skilled maintenance work, and operates a variety of equipment in the construction, operation, repair, maintenance and replacement of Town water, sewer, street and storm drainage facilities and systems.

ESSENTIAL DUTIES

Typical duties include but are not limited to:
•    Perform required labor involved in construction and maintenance projects as part of a crew, including pavement cutting, ditch digging, manhole and line cleaning, main and pipe repair, laying and backfilling.
•    Perform routine cleaning, inspection and preventive maintenance of equipment and refers defects or needed repairs to supervisor.
•    Performs all duties in conformance with appropriate safety and security standards.
•    Maintains Corporation Yard and other Town facilities.
•    Responds to residents' requests for service.
•    Maintains a variety of records relating to maintenance activity.
•    Assists in determining the locations of water, storm drain and sewer lines from the appropriate sources prior to excavation.
•    Drives trucks of various sizes and weights in the loading, hauling, and unloading of equipment and supplies.
•    Work in adverse weather conditions.

Possible 40 or more hours per week (Subject to change) up to total 960 hours of temporary employment.

Police Officer - Entry Level

In order to apply, you must submit your information through National Testing Networks (www.nationaltestingnetwork.com). If you have problems, please contact NTN customer services at 866-563-3882. Please note that you will still need to submit an application on CalOpps.

Description: Performs law enforcement and crime prevention work, controls traffic flow and enforces state and local regulations. Some essential duties are:

• Responds to calls for service and takes appropriate action to resolve problems
• Renders assistance to citizens in distress
• Initiates investigation of criminal or suspicious activity
• Makes arrests, issues citations, and gives warnings when appropriate
• Enforces all laws without bias
• Conducts business license checks
• Promotes crime prevention and disseminates security information
• Testifies accurately and honestly in court

Education: Graduation from a U.S. High School or equivalent is required.  Additional education at the college level is preferred.

Licenses:  Possession of or the ability to obtain a valid California driver’s license by the time of hire, and ability to maintain the valid license.

Physical Requirement: Meet standards of adequate physical stature, endurance and agility. Vision: • 20/100 correctable to 20/30, with adequate depth perception and color vision. If soft contacts are worn, no limit on uncorrected distance visual acuity provided soft lenses have been worn for at least six months prior to the physical examination.

Background: • As part of the selection process, successful candidates will undergo a stringent background investigation which will include: confirming all information provided by the candidates, a polygraph test and psychological and medical examinations. Candidates may be disqualified at any point in this process. Felony Convictions: • State and Federal Law require that all Police Officers be free from felony conviction and domestic violence. Citizenship: • Applicants must be U.S. Citizens or resident aliens that are eligible and have applied for U.S. Citizenship. 

Police Officer

Description:  Performs law enforcement and crime prevention work, controls traffic flow and enforces state and local regulations. Some essential duties are:

• Responds to calls for service and takes appropriate action to resolve problems
• Renders assistance to citizens in distress
• Initiates investigation of criminal or suspicious activity
• Makes arrests, issues citations, and gives warnings when appropriate
• Enforces all laws without bias
• Conducts business license checks
• Promotes crime prevention and disseminates security information
• Testifies accurately and honestly in court

Qualifications: Must either be currently employed as a sworn Peace Officer in California and have successfully passed an FTO program, or have completed a Certified POST Basic Academy.

Education: Graduation from a U.S. High School or equivalent is required.  Additional education at the college level is preferred.

Licenses:  Possession of or the ability to obtain a valid California driver’s license by the time of hire, and ability to maintain the valid license.

Physical Requirement: Meet standards of adequate physical stature, endurance and agility. Vision: • 20/100 correctable to 20/30, with adequate depth perception and color vision. If soft contacts are worn, no limit on uncorrected distance visual acuity provided soft lenses have been worn for at least six months prior to the physical examination.

Background: • As part of the selection process, successful candidates will undergo a stringent background investigation which will include: confirming all information provided by the candidates, a polygraph test, fingerprinting, psychological and medical examinations, including a drug screening. Candidates may be disqualified at any point in this process. Felony Convictions: • State and Federal Law require that all Police Officers be free from felony conviction and domestic violence. Citizenship: • Applicants must be U.S. Citizens or resident aliens that are eligible and have applied for U.S. Citizenship.

SALARY:  Step A ($120,598.79) to Step E ($146,552.90) annually. Officers can earn up to an additional 27.5% above the base salary through qualifying incentives, such as specialty pay (5%), evening differential (5%), bilingual pay (5%), Master Officer pay (2.5%), and Master's degree incentive (10%). This results in potential annual compensation of approximately $153,763 at Step A to approximately $186,851 at Step E. 

THE ATHERTON POLICE DEPARTMENT INVITES

APPLICATIONS FOR:

POLICE OFFICER –  LATERAL OR ACADEMY

GRADUATE

THE POSITION:

The ideal candidate for Police Officer will be an individual with a high commitment to customer service, a proven record of integrity, and the ability to work comfortably in a small town atmosphere enjoyed by the residents of Atherton.

MINIMUM QUALIFICATIONS:

Must possess a valid California Class C Driver’s license, completion of the Basic Police Academy, and have a satisfactory driving record; POST certification to include demonstrated firearms proficiency and qualification; complete a comprehensive background investigation including a polygraph, psychological, and medical examination. 

TYPICAL DUTIES:

Applicants must be able to apply the knowledge and skills required of a sworn police officer, and display the ability to perform the following: patrol the Town in an assigned area, individually or as part of a team; provide information, directions and assistance to the public in a variety of situations; take reports and assist the public with complaints; observe, monitor and control routine and unusual traffic situations; stop motorists for various vehicle code violations, and issue traffic citations or give verbal warnings; make arrests for criminal offenses; serve warrants and subpoenas; transport individuals for medical clearance and booking at the County facility; be available to work a wide range of schedules that may include weekends, holidays, and night shifts.

COMPENSATION PACKAGE:

The current monthly salary for this position ranges from $11,083.14 - 13,471.63, depending on qualifications.

Benefits include: California Public Employee Retirement System (CalPERS), medical, dental and vision insurance; Educational Assistance Plan (EAP); sick leave incentive and conversion plan, deferred compensation.

APPLICATION, TESTING AND HIRING CRITERIA

All applicants are required to submit a letter of interest and a current resume' delineating their education, training and experience. There is NO closing date as the application period will remain open until the position(s) are filled. The hiring process will include, but is not limited to: evaluation of the letter of interest and personal resume’, oral interview panel, and Chief of Police interview.  Successful applicants must meet or exceed the aforementioned minimum qualifications.

Please submit all paperwork to the following:

Atherton Police Department
c/o Commander Dan Larsen, 80 Fair Oaks Lane, Atherton, CA 94027 or via email – dlarsen@ci.atherton.ca.us

 For further information regarding the Town, you can log on at www.ci.atherton.ca.us or contact us at 650-752-0503

DEADLINE – OPEN UNTIL FILLED

Join a professional and respected department that is LOVED by its community.

The San Bruno Police Department

The San Bruno Police Department has a long-standing tradition of small-town service with a big-city dedication to public safety.  The department employs a community-oriented policing and problem-solving philosophy where members of the organization are encouraged to develop innovative strategies to improve police operations and service to the community.   

Examples of Duties

Police Officers will work on assigned, rotating shifts, patrolling City streets, parks, commercial and residential areas to preserve the peace; providing traffic control, investigation and first-aid at accidents; performing detection, investigation and arrest of persons involved in crimes or misconduct; responding to emergency calls and investigating robberies, civil disturbances, domestic disputes, fights, drunkenness, missing children, prowlers, abuse of drugs, and other criminal activity; taking appropriate law enforcement action; serving and protecting the public, and performing additional duties as required.  

The San Bruno Police Department offers the opportunity to work in a variety of specialty positions, including Detective, Motorcycle Officer, K9 Handler, SWAT, School Resource Officer, Hostage Negotiator, Narcotics Officer, DEA Task Force Agent, and more.  

Typical Qualifications

In addition to graduation from high school, the following are required:

• At least 21 years of age
• No felony convictions or disqualifying criminal history
• U.S. Citizenship or Permanent Resident Alien who is eligible and has applied for citizenship
• Valid California Driver’s License
• Ability to meet all California POST medical, psychological, and background standards
• Successful completion of a rigorous background investigation
• A 2-year or 4-year degree in police science, law enforcement, criminal justice administration, public administration, or a related field is preferred

Entry-Level / Academy Graduate Applicants

• Must meet all of the basic requirements listed above; and
• Have successfully completed a California P.O.S.T. Basic Training Police Academy within the past thirty (30) months (to maintain POST eligibility without requalification); OR
• Provide proof of current enrollment in a California P.O.S.T. Basic Training Police Academy and successfully complete the academy prior to appointment.
• Academy graduates whose academy completion exceeds thirty (30) months may be considered if they have completed or agree to complete the POST Requalification Course prior to appointment.

Lateral Applicants

• Must meet all of the basic requirements listed above; and
• Currently employed as a full-time, paid sworn police officer for at least two (2) years; OR
• Have at least twenty-four (24) months of prior service as a full-time, paid sworn police officer in a civilian governmental jurisdiction; and
• Possess a valid California P.O.S.T. Basic Certificate (or higher), or an equivalent certificate approved by P.O.S.T.

Successful candidates will have a track record of the following:

• Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in law enforcement; maintains an understanding of policies, procedures, and law.
• Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior; leveraging insights to effectively manage own responses so that one’s behavior matches one’s values and delivers intended results.
• Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
• Demonstrating an ability under pressure to identify priorities and assert control over an incident to promote public safety through critical thinking, effective communication, and resource allocation; understanding of the Incident Command System (ICS).

• Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
• Effectively managing one’s time and resources to ensure that work is completed efficiently; adhering to timelines; meeting deadlines.

Supplemental Information

This is a continuous recruitment. For a full, detailed class specification, click here.

How to Apply

Applications may be submitted online at BambooHR.  Applicants must attach a copy of a valid POST Certificate dated within the past 30 months from date of potential hire in order to be considered. Applications that do not have the required document(s) attached will be considered incomplete. The City of San Bruno utilizes a merit-based selection system. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness and ability of competitors to perform duties of the position. 

 
Reasonable Accommodations:

The City of San Bruno is an Equal Opportunity Employer (EOE) and as such does not discriminate on the basis of age, race, color, sex, gender, religion, ancestry, physical or mental disability, marital status, sexual orientation, or national origin in its employment actions, decisions, policies and practices.  If you require special accommodations, please contact us to discuss your needs.

The City of San Bruno is currently accepting applications for Public Safety Dispatcher, Per Diem candidates.
 
 

The Position

The San Bruno Police Department is recruiting for Per-Diem Public Safety Dispatchers. The San Bruno Police Department has a long-standing tradition of small-town service with big-city dedication to public safety. Public Safety Dispatchers are responsible for public safety dispatch and related records management activities. This is a per-diem position. Shifts are offered based on staffing needs, and per-diem employees may choose the open shifts that are available. Available shifts may include day, swing, or graveyard hours, including weekends, and holidays. Public Safety Dispatchers perform a wide range of duties involving radio, telephone, and computers, applying various procedures and codes. Dispatchers receive and transmit emergency and non-emergency telephone and radio traffic as well as process communication reports, records, and radio logs, while maintaining a high level of confidentiality. Dispatchers may also support the Police Department by performing clerical tasks, training, assisting with fingerprinting, and being accountable for financial transactions. This position is integral in supporting the goals and objectives of the City and Police Department. 

Examples of Duties

• Receives and transmits emergency telephone and radio traffic.  
• Maintains and processes a variety of communications reports, records and radio logs.
• Operates a dispatch console, uses Computer Aided Dispatch (C.A.D.) System and other computer programs to process information and records.
• Maintains a high level of confidentiality.

• Performs collateral duties including a variety of related clerical tasks: process warrants; assist in fingerprinting and jail operations, which may include searching prisoners; and is accountable for handling cash, bond, and check transactions.
   

• Maintains various C.A.D and Record Management Files.
• Performs related duties and responsibilities as assigned. 

Typical Qualifications

The ideal candidate will possess the ability to record and transmit information with speed and accuracy, "multi-task," make quick and sensible decisions, learn from constructive criticism, possess a high commitment to quality service, and participate in a team approach to law enforcement. In addition, candidates will have a successful track record of the following:

• Professional skill or knowledge using computer keyboard; skill or knowledge using radio, telephone, and computers.

• Active listening; conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message.
• Placing a high priority on the internal and external customer’s perspective when making decisions and taking action; implements customer-focused practices.
• Maintaining effectiveness when experiencing changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
• Ability to analyze and understand information gathered and follow the best course of action. Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions.
• Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior.

• Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
• Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks.
• Maintaining stable performance while handling stress in a manner that is acceptable to others and to the organization.

Minimum Qualifications

Must be able to pass an extensive background investigation.

Education

• Possession of a high school diploma or GED equivalent. Additional related college course work or degree preferred.

Experience

• Completion of a probationary period in a public safety agency.

Certificates and Licenses

• Must possess and maintain a valid California Driver’s License, Class C with a good driving record.
• Peace Officer Standards and Training (POST) Basic Dispatch Certificate is required. 

Special Requirements

• Possess excellent vision and hearing skills, with ability to sit, talk, type, hear, and walk for extended periods of time as well as lift or move up to twenty-five (25) pounds.

Supplemental Information

Part-time temporary employees serve in an at-will capacity and understand that service with the City may be terminated at any time. This position does not provide any benefits, with the exception of paid sick leave. In accordance with the Healthy Workplaces, Healthy Families Act of 2014, all temporary, part-time, and seasonal employees, who on or after July 1, 2015, work in California for 30 or more days within a year from the commencement of employment are entitled to paid sick leave for prescribed purposes. Employees will accrue one hour of paid sick leave for every 30 hours worked and are entitled to use accrued sick days beginning on the 90th day of employment. Employees may use up to 24 hours (or 3 days) of accrued sick leave in each year of employment. 

How to Apply

Applications may be submitted online at the City's BambooHR homepage. Applications will be reviewed weekly. You are encouraged to apply as soon as possible. The City of San Bruno utilizes a merit-based selection system. Such a system is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position.

What happens next?

• We will review your application and all supplemental materials to select the best qualified applicants to continue in the process. Screening will include a review of minimum qualifications, application appraisal rating of education, training and experience and relevance of background qualifications related to the target job as well as supplemental questions if applicable.
• Applicants selected to move forward in the process may be asked to participate in any combination of the following (at any phase of the selection process): a written examination, job related exercise, physical test or job simulation, phone interview, in-person or video interview(s), and/or web-based testing.

• The final phase of the selection process is the probationary period, which in most cases is one year, depending on your classification.

Reasonable Accommodations

The City of San Bruno is an Equal Opportunity Employer (EOE) and provides equal employment opportunities without regard to race, color, ancestry, religion, creed, age, physical or mental disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state or local laws in its employment actions, decisions, policies and practices.

The City of San Bruno Human Resources Department will make reasonable efforts in the selection process to accommodate disabled applicants. Individuals with disabilities who would like to request an accommodation in the process must inform the Human Resources Department by the final filing date by emailing hr@sanbruno.ca.gov.

Recruitment Contact

Contact phone:

(650) 616-7055

Contact email:

hr@sanbruno.ca.gov

Position Summary

Under the general direction of the Deputy General Manager of Bus, the Director of Business Operations is responsible for planning, directing, and managing the Bus Division’s Business Operations Unit, including Data Analytics & Program Management, Schedules & Service Development, and Bus Administration.

This position provides strategic and operational leadership over all bus scheduling functions, including network coordination with the Planning Department, development of vehicle and crew schedules, roster development, and oversight of signup bidding and deployment activities. The Director ensures that service delivery is aligned with operational goals, labor agreements, and financial constraints.

In addition, this position leads performance management, business analytics, budget development, and capital and operational program support functions for the Bus Division. The Director works collaboratively across departments and with external agencies to ensure safe, efficient, compliant, and customer-focused transit service.

Essential Responsibilities

A. Business Operations Leadership & Administration

• Leads and manages Business Operations functions, including Data Analytics & Program Management, Scheduling & Service Development, and Bus Administration
• Supports the development of division goals, priorities, and performance expectations in coordination with division leadership
• Leads development and monitoring of operating and capital budgets, including workforce and resource forecasting
• Provides analytical, financial, and policy support to division leadership and partner departments
• Oversees Bus Administration functions, including coordination of division-wide administrative processes, policy and program tracking, and support for budgeting, reporting, and organizational initiatives
• Leads or supports capital and operational projects impacting service delivery and business functions
• Represents the division in internal and external meetings related to business operations functions
• Promotes a culture of accountability, collaboration, and continuous improvement

B. Scheduling and Service Development 

• Leads the design and development of bus schedules, including timetables, blocking, run-cutting, and rosters
• Supports service planning activities, including evaluation and development of service changes and operational scenarios
• Ensures scheduling practices align with service goals, labor agreements, and budget constraints
• Partners with the Director of Transportation to ensure schedules are operationally feasible and effectively implemented
• Coordinates with the Planning Department and external agencies to support integrated regional service delivery
• Oversees scheduling-related processes, including quarterly signups, bidding, and workforce deployment, in coordination with Transportation and Labor Relations
• Ensures effective integration of scheduling systems with downstream operational, financial, and customer information systems (e.g., CAD/AVL, payroll, and reporting platforms)

C. Data Analytics, Performance Management & Program Support

• Oversees the collection, analysis, and reporting of operational and financial performance data
• Develops and maintains key performance indicators (KPIs), dashboards, and reporting tools to support decision-making
• Monitors and analyzes system performance metrics, including ridership, on-time performance (OTP), service reliability, and operational efficiency
• Provides regular reporting to internal leadership, external agencies, and governing bodies
• Supports evaluation of service, policy, and operational changes through data-driven analysis, including financial impact assessments
• Oversees integration and effective use of business systems (e.g., CAD/AVL, APC, fare systems, and scheduling platforms)
• Leads and manages technology initiatives and program delivery related to business operations systems, including system upgrades, implementations, integrations, and coordination with Information Systems and external vendors
• Supports cross-functional initiatives and capital or operational projects impacting service delivery
• Ensures compliance with regulatory and reporting requirements
• Performs additional related duties as assigned
• Regular and reliable attendance is a requirement of this position