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Human Resources Assistant (Coordinator)

$77,304 - $93,960 Annually DOE/DOQ

Plus excellent benefits

APPLICATION DEADLINE:  Apply by Friday, October 31, 2025. Applications reviewed on a regular basis.

THE CITY is focused on enhancing our community members’ quality of life through well-designed services and a positive workplace culture. San Rafael is the economic and cultural heart of Marin County, and its high quality of life is centered on its commercial districts, engaged neighborhoods, active lifestyle, and natural environment. San Rafael, with a population of approximately 60,000, is a full-service city with a City Council/City Manager form of government with 12 departments, more than 400 employees, and a fiscal year 2024-2025 annual budget of approximately $180 million. The City’s vision is to be a vibrant economic and cultural center reflective of its diversity. The City Council is engaged and seeks to strengthen the urban and commercial areas as well as sustain the beautiful natural environment. 

San Rafael’s Organizational culture framework is an initiative called “Together San Rafael.” City employees are our greatest asset, and we seek talented individuals with diverse backgrounds who are creative, curious, and excited about a challenge. We are a results-driven team focused on the needs of community members. The Together San Rafael initiative is focused on modernizing City services and increasing the engagement of employees. This initiative recognizes the interconnectedness of the customer and employee experience. 

THE DEPARTMENT

The Human Resources Department, is committed to our mission of attracting, supporting, and retaining a diverse and talented workforce that reflects the vibrant community we serve. We serve as strategic partners by delivering innovative, people-first HR services that foster inclusion, professional growth, and organizational excellence. 

Through collaboration, creativity, and a dedication to continuous improvement, we support a workplace culture that values equity, engagement, and excellence in public service.

IDEAL CANDIDATE

The ideal candidate for the HR Assistant (Coordinator) role is a dynamic and forward-thinking professional who thrives in a collaborative, fast-paced environment. They bring a creative mindset and a willingness to explore new ideas and directions, contributing to continuous improvement and innovation within HR processes.

With a strong attention to detail and a process-oriented approach, this individual ensures accuracy and consistency in all administrative and operational tasks. They are energized by the opportunity to support a digital transformation, embracing new technologies and systems that enhance efficiency and employee experience.

Exceptional customer service is at the heart of their work. They consistently deliver anticipatory, solutions-focused support to both internal and external stakeholders, demonstrating empathy, professionalism, and a commitment to excellence. Their clear and confident communication skills allow them to build trust, convey information effectively, and adapt to diverse audiences.

CORE COMPETENCIES

• Customer Service Excellence – Provides proactive, empathetic, and solutions-focused support to all stakeholders.
• Creative Problem Solving – Brings fresh ideas and innovative thinking to improve HR operations.
• Attention to Detail and Process Orientation – Ensures accuracy and consistency in all tasks and documentation.
• Effective Communication – Communicates clearly and professionally across all levels of the organization and externally.
• Collaboration and Team Support – Works well with others and contributes to a positive, inclusive team culture.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list is meant to be representative, not exhaustive. CLICK HERE for the full job spec.

• Provide customer service and respond to general inquiries regarding Human Resources operations from the community, employees, and job applicants.
• Process employment transactions, enter data into the human resources database, and prepare documents for the bi-monthly payroll.
• Establish, update, and maintain departmental records, files, and databases, while preserving confidentiality.
• Maintain personnel files, contract and vendor files, and assist with records management and retention.
• Assist with the coordination of recruitments.
• Maintain the Human Resources general voicemail, inboxes, and Outlook calendars. 
• Update Employee website and general HR webpage.
• Assist with the coordination of Human Resources events.

UPCOMING PROJECTS

• Will play a key role in the implementation and roll-out of a new Human Resources Information System (HRIS) to digitize and streamline full employment life cycle processes.
• City-wide website update.
• Opportunities for learning, growth, and networking throughout the year.

EDUCATION/EXPERIENCE

Any combination of education and experience that demonstrates possession of the requisite knowledge, skill and abilities. A typical way to obtain these would be: 

• Two Years of general office experience involving extensive customer service. 
• Equivalent to the completion of the twelfth grade.
• Completion of some college level coursework or certification is desired.

Desirable qualifications:

• Prior experience in a local government agency.
• Prior human resources experience in the areas of employment transaction processing, recruiting, or benefits administration.
• Bilingual, especially ability to communicate effectively in Spanish.​​​​​​