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Please note that applications are currently not accepted through CalOpps or any other third party job board application system. To apply, please complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers.   

The actual salary shall be determined by the final candidate’s qualifications and experience. In addition to the starting salary, employees in the Enterprise Supervising Technology Analyst (ESTA) classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.

• Annual Salary Range: $122,408.00 (min) – $149,156.80 (max)

The City of San José is recruiting for an Data Warehouse and Business Intelligence Manager. This position will report directly to the Equity through Data Lead in the IT Department. 

The position requires strong technical and leadership experience and have the ability to take initiative and direct others. We are seeking an individual with a willingness to adapt to an ever-changing business environment as well as an ever-changing technical environment. The ideal candidate must be able to take full ownership of projects to completion and beyond by providing awareness and visibility from a standard IT best practices for operations and security perspective to the rest of the organization. A team leader, team player, and positive attitude are essential to this position. 

Responsibilities include but not limited to the following:  

• Working collaboratively with Data Analysts within the City to deliver key business insights from transactional data.
• Bringing together disparate data sets, in accordance with open data standards set forth by the federal government, for big data analysis.
• Creating reporting databases in Oracle and MS SQL.
• Performing restful or soap web services calls to connect pull datasets various data sources. 
• Managing deliverables in a multi-departmental environment. 
• Preparing and presenting reports to all levels of the organization.
• Directing a team of technical engineers. 
• Managing employee work plans and performance appraisals.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Competencies 
The ideal candidates will possess the following competencies, as demonstrated in past and current employment history. A focus on outcomes over activity is key. 

Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

• Expertise in automating the data refreshes in self-service BI tools. 
• Demonstrates mastery in Tableau, Microsoft Power BI, PowerPivot and/or other BI tools to be able to guide other team members.
• Demonstrates analytical thinking for translating data into informative reports and visuals.
• Demonstrates the ability to work with large volumes of data.

Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Teamwork & Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Project Management – Ensures support for projects and implements agency goals and strategic objectives.

Analytical Thinking – Approaching a problem or situation by using a logical, systematic, sequential approach.

Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise. 

You will be prompted to answer the following job-specific questions during the online application process. Please note that there is a 4,000-character limit, including spaces, for each text response. 

1. Please describe your experience in creating and maintaining reporting databases in Oracle and MSSQL.
2. In your experience working with Power BI tools, please describe what features and functionalities you have used and your level of expertise working with each of those.

You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. In addition, please attach your resume as part of the application process. If you have questions about the duties of these positions, the selection or hiring processes, please contact Tram Nguyen at tramt.nguyen@sanjoseca.gov. 

Please note that applications are currently not accepted through CalOpps or any other third-party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers.  

The actual salary shall be determined by the final candidate’s qualifications and experience. In addition to the starting salary, employees in the Enterprise Supervising Technology Analyst (ESTA) classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.

The City of San José is recruiting for an IT Support Manager in the Information Technology Department. As a technical manager, this position will be responsible for overseeing infrastructure service and day-to-day operations for the City’s Emergency Operation Center (EOC).

The IT Support Manager supports the essential technologies needed to operate the City’s EOC in disasters, including the core network infrastructure, computing servers, storage, enterprise applications, collaboration tools, Mobile Device Management, Motorola Computer Dispatch workstations, and video and audio systems. The EOC technologies include a multi-layer redundant/backup network connectivity with a localized data center, servers, and storage. This allows the EOC’s technology services available during large-scale emergency events.

This position requires strong technical hands-on experience and leadership skills as well as the ability to take initiative and direct others. We are seeking an individual with a willingness to adapt to an ever-changing business as well as an ever-changing technical environment.  

The ideal candidate must be able to take full ownership of managing the IT infrastructure, business collaboration tools, and City applications to support the EOC and lead projects to completion. Infrastructure operations include identity management, private and public cloud infrastructure, server virtualization, system management and monitoring, client and server Windows Operating Systems and client applications, etc. Business collaboration tools include Microsoft Office 365 Productivity Suite, Microsoft Teams, SharePoint, related Office 365 Suite offerings, and Zoom. City applications include GIS, desktop applications, etc. This position demands a proven ability to resolve complex technical issues with limited resources.  A strong leadership mindset, the ability to deliver team productivity, and a strong civil servant mentality are essential to this position. 

The IT Support Manager is a member of the IT Department with a mission to support the EOC. The work plan defines the business requirements with priorities set by the Office of Emergency Management. As a member of the EOC response team, the IT Support Manager will need to be available onsite to support the emergency event. Work hours during an emergency event could be after City’s business hours or on the weekend.

Duties may include but are not limited to:

• Providing technical leadership for the City’s enterprise infrastructure which includes: network, servers, hyperconverged infrastructure, desktops and mobile devices, Active Directory, VPN, Federation Service, Public/Private Cloud support, enterprise storage, system management and monitor, enterprise system backups and restore, as well as Disaster Recovery of EOC IT services. 
• Performing hands-on system configuration and advanced troubleshooting infrastructure issues to ensure service availability to meet service level expectations. 
• Validating and managing system configuration changes to ensure successful system upgrades and configuration changes to production environment. 
• Developing technical guidelines and governance framework to ensure best practices and security.
• Triaging, leading and resolving advanced infrastructure issues and service outages.
• Leading project implementation to completion.
• Coordinating communication and IT service needs with Public Safety and departments.
• Managing asset life cycle, including tracking, replacement, and surplus of equipment.
• Managing infrastructure maintenance and support contracts.
• Providing technical leadership and IT training to EOC staff and City employees. 

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. 

Competencies

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices including Enterprise Architecture, technical project management, application lifecycle management, and applicable industry applications/systems platform tools. Breadth of expertise to enable managing major technology services, programs, and products across multiple departmental technology environments and ensuring cross coordination between departments, including adherence with Citywide and departmental procedures/policies and federal and state rules and regulations. 

The ideal candidate will also possess a combination of the following knowledge and experience:

• Strong technical hands-on experience in designing, configuring, implementing, managing, and troubleshooting current technologies such as:
  • Network (Ruckus) L2/L3 switches; 
  • HyperConverged Infrastructure (Nutanix); 
  • Private Virtual Infrastructure and NSX (VMWare);
  • Azure Public Cloud Infrastructure;
  • Configuration Management (SCCM);
  • Identity Management (Active Directory, Federation Services, Azure Active Directory);
  • Windows OS (Desktop Windows 10 and 11, Server OS 2016 and above);
  • Enterprise Backup and Restore, Disaster Recovery;
  • Microsoft Office 365 Productivity Suite and Collaboration Tools;
  •  Mobile Device Management (Microsoft Intune, VMware Workspace One);
  • PowerShell scripting; and/or,
  • Video/Audio system.
• Experience in leading Incident Response and Change Management.
• Experience creating and updating technical documentation.
• Understand infrastructure operations, security best practices, Disaster and Recovery.
• Ability to train end users on the use of computers and related applications 

Decision Making – Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions.

Analytical Thinking – Approaching a problem or situation by using a logical, systematic, sequential approach.

Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Leadership – Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction.

Teamwork & Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Project Management – Ensures support for projects and implements agency goals and strategic objectives. 

Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

You will be prompted to answer the following job-specific questions during the online application process. Please note that there is a 4,000-character limit, including spaces, for each text response.   

1. Please select the areas of technical competency where you have comprehensive enterprise level experience in the configuration and ongoing support (check all that apply): 
   • Network Infrastructure
   • Hybrid (Virtual/Physical) infrastructure
   • Public Cloud resource management
   • Identity Management
   • Enterprise Storage Management
   • Performance monitoring
   • Enterprise backups/restore, Disaster Recovery
   • Desktop Imaging
   • Microsoft Office 365 Productivity Suite and Collaboration Tools
   • Mobile Device Management
   • Video/Audio System
   • None of the above 
2. From the areas you selected above, please describe your experience and list the specific hardware and software solution/tools along with the number of years of experience in each technical competency.

You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. In addition, please attach your resume as part of the application process. If you have questions about the duties of these positions, the selection or hiring processes, please contact Felipa Perez at Felipa.Perez@sanjoseca.gov. 

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF BELOW.
 

The Budget Analyst position in the City Manager’s Office is responsible for operating and/or capital budgetary analysis assignments for a City Service Area (CSA) and several City departments, including assisting their assigned CSA/departments in the development of their operating/capital budgets; analysis of revenue and expenditure projections; coordination and presentation of budget information to the City Manager as appropriate; preparation of the City's annual Operating and/or Capital Budgets, Annual Report, Mid-Year Budget Review, and Fees and Charges Report; review of budget-related departmental requests; collaboration with departments to resolve budgetary issues; review of City Council memoranda for budget implications and appropriate budget language, if necessary; conducting research on budget and policy-related matters; and special projects as assigned. During critical times of the year this position will be expected to work overtime, both weeknights and weekends, for the preparation and release of several key budget documents. 

This recruitment is intended to fill one permanent Analyst I/II position.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.  

Important Information:

Per the City’s COVID19 Mandatory Vaccination Policy, the City requires all employees starting on or after February 11, 2022, to provide proof of vaccination as a condition of employment absent a documented medical and/or religious exemption. Proof of vaccination means that employees are required to be “up-to-date” with regards to the COVID-19 vaccine. Consistent with the Santa Clara County Public Health Order issued on December 28, 2021, "up-to-date" means that an employee is not only "fully vaccinated," but has also obtained any booster doses of a COVID-19 vaccination for which they are eligible, within 15 days of first becoming eligible.

Please be aware that as a result of the COVID-19 pandemic the City currently has a hybrid work environment. Once implemented this position will be required to be onsite at least two days per week.  In the initial period of employment, onsite expectations may be higher as the selected candidate becomes more familiar with the Department and City.  This position will also be assigned a laptop by the City with all software and software access required to perform the assigned duties remotely.  This position will be required to have/provide their own internet connectivity and other requirements as specified in the City’s Remote Access Policy 1.7.3 to be able to fully perform their responsibilities remotely.

The Organization

Fremont is a well-managed and innovative city! Located in the heart of the Bay Area and Silicon Valley, Fremont prides itself on innovation, clean technology and advanced manufacturing, a low crime rate, great schools, a low unemployment rate, quality parks, nearby open space, and an incredibly diverse population of over 235,000 residents. As a full-service city, Fremont employs 962 regular employees and operates on a FY 2020-21 General Fund budget of $213.4 million. With its strong and diversified business base, Fremont is an important economic force in the region. The City strives to be an innovator in municipal government, with dynamic leadership provided by the City Council and City Manager.

The Department

The Human Resources Department is responsible for the following program activities:
• Recruitment and selection
• Classification and compensation
• Employee and labor relations
• Organizational development
• Employee benefits and payroll administration

The Position

The Human Resources Analyst I/II will perform a wide range of responsibilities in the Human Resources Department. The current vacancy will primarily focus on recruitment and examination responsibilities. This recruitment may also be utilized to fill an additional vacancy to support the benefits function within the Human Resources Department.

Examples of job responsibilities may include, but not limited to the following:
• Compile and analyze HR metrics and data from a variety of sources and HR systems (NEOGOV and PeopleSoft 9.2) to make recommendations.
• Prepares reports with data results, including presenting and explaining findings/recommendations related to human resources policies and processes.
• Assists in the interpretation and application of human resources rules, policies, legislation and MOUs.
• Recruitment & Examination:
− Plan, develop and administer the full cycle recruitment/selection process and activities.
− Provide analytical support with position classification/compensation to support client departments’ hiring/staffing needs.
− Identify and implement industry best practices for hard-to-fill positions.
− Utilize social media and other recruitment marketing sources to attract and increase candidate pools.
− Implement efficiencies that will result in reducing the time to hire.
• Benefits Administration:
− Provide analytical support with the administration of benefits programs, including the City’s retiree medical reimbursement program, deferred compensation governance, leave administration, Affordable Care Act (ACA) and the City’s annual open enrollment process.
− Support HRIS (PeopleSoft 9.2) testing activities to support benefits programs and processes: open enrollment, ACA, CalPERS, including the development and implementation of new functionality (e.g.., onboarding) within PeopleSoft 9.2.

The Organization

Fremont is a well-managed and innovative city! Located in the heart of the Bay Area and Silicon Valley, Fremont prides itself on innovation, clean technology and advanced manufacturing, a low crime rate, great schools, a low unemployment rate, quality parks, nearby open space, and an incredibly diverse population of over 235,000 residents.  As a full-service city, Fremont employs 962 regular employees and operates on a FY 2020-21 General Fund budget of $213.4 million.  With its strong and diversified business base, Fremont is an important economic force in the region.  The City strives to be an innovator in municipal government, with dynamic leadership provided by the City Council and City Manager.  

The Department

The Human Resources Department consists of a total staff of 15 and is responsible for the following program activities:
- Recruitment and selection
- Classification and compensation
- Employee and labor relations
- Organizational development
- Employee benefits and payroll administration

The Position

The Human Resources Benefits & Payroll Manager is one of three division level manager positions reporting to the Human Resources Director.  The position is a working manager and has overall responsibility for planning, managing and evaluating the benefits and payroll activities, programs and staff (Human Resources Analysts and Technicians) within the division.  Major responsibilities include, but are not limited to:
- Manage and coordinate a diverse portfolio of medical, dental, vision and other employee benefits plans and programs, including short term and long term disability, flexible spending accounts, basic and supplemental life,  deferred compensation and many other benefits plan options.
- Monitor the developments and legislation related to human resources benefits and payroll-related matters, including evaluating the impact upon City operations, and recommends and implements policy and procedural improvements.
- Manage and assist the team with troubleshooting and initiating the appropriate resolution on a variety of benefits and payroll issues.
- Lead and engage the benefits and payroll team to update and modernize administrative policies and processes.
- Manage and coordinate the annual benefits open enrollment process.
- Partner and coordinate with benefits providers and the City’s benefits broker to obtain the best rates and coverages for a variety of products.
- Conduct benefits costing and analysis in support of the labor negotiation process.
- Oversee administrative benefits/payroll activities, which includes benefits billing and reconciliation, audits, CalPERS disability retirements, the City’s retiree medical reimbursement program and responding to public records act requests.
- Manage and facilitate the City’s Deferred Compensation Governance work plan items in partnership with the Deferred Compensation Governance Committee.

DESCRIPTION/RESPONSIBILITIES:
About the Office of Administration, Policy, and Intergovernmental Relations
The City Manager’s Office provides strategic leadership that supports the Mayor and City Council, and motivates the organization to deliver high quality services that meet the community’s needs. The City Manager’s Office of Administration, Policy, and Intergovernmental Relations, under the direction of the Director, coordinates internal budgets and hiring, citywide public policy, and legislative affairs. It provides the City’s Leaders, Administrators, Directors, and staff with support, coordination, research, and strategic analysis of the city’s critical needs, programs, policies, and services.

About the Position
The Assistant to the City Manager is a key member of the Office of Administration, Policy, and Intergovernmental Relations (API).  The position will assist the Director by supporting organizational capacity-building around policy development and data-driven decision making, and aligning program and policy priorities internally and externally. The position enhances the City Manager’s Office internal planning and management, and supports streamlining inter-departmental coordination for programs, policies, and initiatives. The position is responsible for facilitation and collaboration across Departments to advance the development, implementation, and evaluation of programs and services that support the City Manager’s Enterprise Priorities, City Council Committees, and other services that resolve critical issues. This position assists both internal and external stakeholders to achieve City goals.

The ideal candidate will have a passion for advancing race equity, significant experience in policy analysis, proficient understanding of data collection and data-driven decision making, community and government relations experience, enjoys working in multi-disciplinary teams and has an understanding of administrative functions in the public sector with an enthusiasm for continuous quality improvement.  Central abilities key to this position include excellent communication (written and verbal), leadership and interpersonal skills, strategic thinking, a commitment to customer service and serving the most vulnerable residents, and the ability to simultaneously manage multiple projects and issues. The organization is looking for proven leaders that enjoy working through complex issues to find creative and innovative solutions and process improvements.  Due to the complexity and scope of authority involved, this position requires someone who can work both independently and
interdependently to ensure work is completed in an accurate, complete, and timely fashion.

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent, or sign any documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application.

Detail oriented and can balance the high-level thinking with managing day-to-day tasks on multiple projects at the same time.
Proven ability to effectively communicate with a broad set of stakeholders including team members, senior and executive leadership, internal and external stakeholders, and the residents of San José.

Key position responsibilities include, but are not limited to:
• Analyze organizational structures, functions, procedures, and practices; provide analysis and recommendations of various kinds and levels of services provided by City government to create improved efficiencies.
• Coordinate activities and provide information and staff reports to assist the City Manager and senior and executive staff, City Council Members, City task forces, and committees.
• Oversee the performance of the organization in meeting the City's goals and in carrying out directives of the City Manager and Emergency Operations Center (when activated).
• Establish and maintain good working relationships with a diversity of individuals, community groups, and organizations to ensure that the City's programs effectively serve the San José community.
• Carry out special studies, investigations and prepare reports and recommendations to the City Manager.
• Represent the Director as assigned.
• May supervise professional and/or support staff as assigned.
• Evening and weekend work is occasionally required.

Selection Process
The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the job specific questions.  You must fill out the online application available on the City of San José website. As part of this process, you will be required to submit a cover letter & resume, and answer five (5) supplemental questions. Please limit your response to no more than 4 pages.
To apply, please complete an application via the City of San José’s website at www.sanjoseca.gov/citycareers. This position will remain open until filled.  The first application review will be on June 21 2021 at 8:00 a.m. Pacific Time. Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application. Please contact Human Resources at (408) 535-1285, or Human.Resources@sanjoseca.gov if you have any questions.

If you have questions, comments or concerns about the recruitment, selection or hiring process, please contact Jessica Lowry at e-mail at jessica.lowry@sanjoseca.gov

The Information Technology Department is seeking a Usability and Accessibility Senior Analyst to be part of the City’s two-year program to expand San José 311 feature development, customer experience, and geographic equity. The Senior Analyst will lead and perform usability and accessibility work on digital service delivery analysis and/or improvement. This position will play a key role in ensuring new services are developed in a way that bridges access, language, and ease of use barriers experienced disproportionately by underserved portions of our community. As a Senior Analyst, you will also be serving as both an expert and an educator in your discipline, establishing practices across departments and providing guidance and training to other city staff.

If you are passionate about building amazing civic products, leading cross-functional teams in building features, re-engineering business processes, and have exceptional customer empathy, this position may be a superb fit for you!

Duties may include but are not limited to:

• Leading user research on digital products by:
  • Identifying user and organizational needs through interviews, conversations, workshops/focus groups, and analytics research.
  • Building strong professional relationships with stakeholders to understand what is best for the users.
• Designing user interface prototypes and journey mapping to improve resident and staff outcomes with digital services.
• Training and coaching City staff and creating documentation on standards for user-centered design approaches.
• Engaging internal and external customers to conduct usability testing that aids in building meaningful products, services, and processes.
• Sustaining and improving customer satisfaction through quality customer support, continual improvement of system/user interface configuration and, analysis and/or resolution of product issues.  
• Performing omnichannel audits and/or assessments that provide actionable recommendations to improve accessibility and usability.

This position is a temporary, benefitted position, with a standard 40 hours per week with an end date of June 30, 2023.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Competencies

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations including but not limited to federal government Section 508 and Web Content Accessibility Guidelines (WCAG) requirements and standards.

The ideal candidate will also possess a combination of the following knowledge and experience:

• Demonstrates the technical acumen to work across teams to successfully deliver and sustain products and services; translate end user needs into technical/functional requirements; create functional solutions and integrations; and, coordinate process redesign with business units to render superior customer experience and communication.
• Demonstrates hands-on experience in designing, testing, and delivering with Oracle Service Cloud, Salesforce, Google AI, Figma, InVision, Adobe XD, Sketch, etc.
• Demonstrates success in conducting user research, employing usability/accessibility testing methodologies and using graphic design, analytics and usability/accessibility software tools.
• Demonstrates success in enterprise-class product implementation, customer experience, and omni-channel solutions with multi-faceted features: website, web portals, online forms, chatbot, virtual agent, contact center, mobile app, analytics, social media interfaces, google map interfaces, etc.
• Technical hands-on experience in application development and operational support in an Oracle cloud applications environment.
• Knowledge and experience with Oracle Service Cloud, and/or Integration Cloud Services and Google Artificial Intelligence and Google Cloud Platforms are highly desirable.

Creativity – Addresses objectives and problems while questioning traditional assumptions/solutions in order to generate creative ideas and new ways of doing business; exhibits creativity and innovation when contributing to organizational and individual objectives; seeks out opportunities to improve, streamline, reinvent work processes.

Project Management – Ensures support for projects and implements agency goals and strategic objectives.

Analytical Thinking – Approaching a problem or situation by using a logical, systematic, sequential approach.

Facilitation – Exhibits behaviors and techniques that enhance the quality of group processes.

Leadership – Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational support and direction.

Teamwork & Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise.

You will be prompted to answer the following job-specific questions during the online application process. Please note that there is a 4,000-character limit, including spaces, for each text response. 

1. How many years of experience do you have in leading user research on digital products and designing, testing and delivering user centered public services?
   • Less than 3 years
   • 3 to 5 years
   • 6 years or more
2. Please select the following tools or technology where you have hands-on experience in designing, testing, and delivering: (Check all that apply)
   • Oracle Service Cloud
   • Salesforce
   • Google AI
   • Figma
   • InVision
   • Adobe XD
   • Sketch
   • None of the Above
3. From the technology you have selected in the previous question, please provide an example that demonstrates your hands-on experience for each selected technology and/or tool.

You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. If you have questions about the duties of these positions, the selection or hiring processes, please contact IT Human Resources at itdhumanresources@sanjoseca.gov. 

Please note that applications are currently NOT accepted through CalOpps or any other third-party job board application systems. To be considered for this exceptional opportunity, please follow instructions on the job announcement to submit your application.

The City of San Jose’s Community Energy Department’s is seeking a Principal Power Resources Specialist to join the Power Supply Team. Successful candidates should have a deep knowledge of California energy markets, relationships, and experience working with a variety of energy market participants, including: large energy trading firms,
independent power producers, investor owned and municipal utilities, and CCAs. Experience successfully managing and improving power portfolio performance for a large utility or power trading firm is highly preferred. For more information on the development the Community Energy Department, please click here.

The ideal candidates have strong analytical skills with extensive experience related to power trading and origination, and contract negotiations in California energy markets. The positions will be part of a fast-paced team, often working on multiple high-priority projects and short deadlines. Good judgment, initiative, and cooperation with other staff and outside stakeholders will be an asset to this position.

This position will report to the Deputy Director of the Power Resources Division. Successful candidates should possess the following:

• Extensive knowledge of energy market indices, pricing trends, seasonal market dynamics, and experience using this knowledge to improve power portfolio performance.
• Extensive experience in contract negotiations with large energy trading firms, utilities, and renewable developers.
• Extensive experience with energy contracts including energy and capacity transactions, the Edison Electric Institute (EEI) agreement, and short-term Western Systems Power Pool (WSSP) transactions, tolling agreements, and long-term power purchase agreements.
• Strong data analytics skills, experience implementing strategies, data driven in order to improve power portfolio performance.
• Experience in managing power bids and requests for proposals.
• Knowledge related to power generation technologies, major asset owners, risks and benefits of various power sources and contract structures.
• Knowledge and experience working with regulatory compliance agencies such as: the California Public Utilities
Commission (CPUC), the California Independent System Operator (CAISO) , CEC, FERC
• Experience with CAISO markets, or another RTO, power scheduling and settlement functions to ensure compliance and reduce market risks and costs.
• Experience developing long and short-term resource plans; including utility integrated resource planning to develop an electric utility’s resource needs to cost effectively meet expected electricity demand over a long-term planning horizon.

Education and Experience Requirements

-Education: A Bachelor's degree from an accredited college or university in Business, Economics, Engineering, Environmental Studies, Law, Natural Resources, Statistics, or related field to utility business. A Master’s degree is highly desirable.

-Experience: Six (6) years of progressively responsible related experience overseeing and administering energy resources operations, planning, purchasing, scheduling, or contract negotiations.

-Acceptable Substitution: A Master’s degree in a related field, may be substituted for up to two (2) years of the required experience. There is no substitution for the required bachelor’s degree.

Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San José will NOT sponsor, represent, or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

Please note that applications are currently NOT accepted through CalOpps or any other third-party job board application systems. To be considered for this exceptional opportunity, please follow instructions on the job announcement to submit your application.

The City of San José is recruiting for a Senior Applications Developer (C# and .Net) (Enterprise Supervising Technology Analyst) in the Information Technology Department (ITD). The purpose of the position is to support ITD's vision of developing an efficient IT applications portfolio that meets the process automation and records management needs of both internal and external stakeholders.  

Duties may include but are not limited to:  

• Leading the delivery of projects and solutions to completion in a team environment while demonstrating a consultative personality, leadership mindset, and collaborative communication style. 
• Leveraging an understanding of Business Relationship Management, Business Process Automation (BPA)/Management, IT Service Management, Enterprise Content Management, Records Management, Web Content Management, Intranet, and Collaboration concepts to build high quality internal and external solutions for customers. 
• Customizing solutions leveraging programming languages using C#, .Net, JavaScript, PowerShell, and API. 
• Assisting with software upgrades, testing, and resolving production support problems in a prompt and efficient manner.  
• Liaising with software suppliers on the development of system enhancements to overcome known problems or further fulfill user requirements.  
• Developing, testing, and preparing support documentation of new releases for custom applications and providing support for .NET 4.7 or higher version of framework-based web applications to address city needs. 
• Developing reports using Crystal Reports or SQL Server 2019 Reporting services.   
• Establishing and maintaining effective working relationships with all levels of customers and technology staff. 

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. 

Competencies  

The ideal candidates will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: 

Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. 

The ideal candidate will also possess a combination of following Application Development and/or BPA knowledge and experience:  

• Experience with server maintenance, .NET, SQL Server, Windows Server, and Microsoft Architecture.  
• Strong programming skills and technical experience to design and develop web application solutions utilizing Microsoft .NET platform, to ensure application deployment and support of service delivery at an enterprise level. 
• 5-7 years of experience with designing and developing C# and .NET applications / platform and .NET Framework’s newest features. 
• Knowledge of a variety of programming concepts, coding practices, and troubleshooting procedures is required, including system support, system maintenance and assisting with software implementation and upgrades.  
• Strong understanding of the structure and logic of Object-Oriented programming. 
• Advanced knowledge to design, develop and automate custom solutions to tailor solutions to enterprise process needs. 
• Experience with gathering and documenting business requirements. Familiar with techniques which help in modelling and understanding business and its operations.  
• Background in business process automation or business application development with a strong understanding of collaboration, integrations and business processes. 
• Working knowledge of Crystal Reports and/or SQL Reporting Services reports. 
• Experience with BPA tools, workflows, and solution builds is desirable. 
• Technical skills to build and automate solutions to support Business Processes is desirable. 
• Knowledge of project methodologies (Waterfall, Agile) is desirable. 
• Working knowledge of content migration tools such as SharePoint, AvePoint, Sharegate is a desirable. 
• Proficiency of C# and .NET along with a familiarity of coding environment in Microsoft Visual Studio 2019 is highly desirable. 
• SharePoint Server experience is highly desirable. 
• 5 years of knowledge of API programming is highly desirable. 
• Knowledge of change management and IT Service Management is highly desirable. 

Planning – Acts to align own unit's goals with the strategic direction of the organization; Defines tasks and milestones to achieve objectives, while ensuring the optimal use of resources to meet those objectives.   

Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. 

Analytical Thinking – Approaching a problem or situation by using a logical, systematic, sequential approach.  

Teamwork and Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.  

Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.