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Department: Police

FLSA Status: Non-exempt

The Town of Hillsborough is looking for an experienced Dispatcher/Communications Officer

GENERAL PURPOSE

CLASS CHARACTERISTICS

Communications Officer II

ESSENTIAL DUTIES AND RESPONSIBILITIES

Communications Officer II typically performs, but is not limited to, the duties noted below on a regular basis:

• Receives and handles incoming telephone and voice radio calls for police, fire, ambulance, and public works

• Secures and records information as to exact locations and circumstances using radio or other equipment to dispatch appropriate units to the emergency scene.

• Maintains radio contact with local units on assignment and directs and coordinates with staff from other agencies on a mutual-aid basis, as needed.

• Operates a multi-channel two-way radio, telephones, teletype, office equipment and software systems.
• Performs numerous duties simultaneously.
• Prioritizes calls for service as well as other work-related tasks such as assisting with schedule, monitoring email account or assisting with social media.
• Maintains radio logs and records other information as required.
• Maintains resource files for computer aided dispatch system.
• Serves as trainer to newly hired dispatchers on as needed basis.
• Assist with providing state-mandated training on relevant matters to other department staff, as directed.
• Oversees and performs work related to the warrant process.
• Maintains dispatch center work area and equipment in clean and working condition
• Performs related duties and responsibilities as assigned.

QUALIFICATIONS

Knowledge of:

· Standard office methods and practices

Ability to:

• Think clearly and act quickly in emergency situations.
• Gather, analyze, and evaluate information, independently assessing and disseminating the information clearly to field units

• Understand and carry out oral and written directions.
• Establish and maintain cooperative relationships with those contacted in the course of the work.
• Speak in a clear and understandable voice, using good English and proper enunciation.
• Appropriately prioritize calls for service and related tasks.
• Communicate effectively in writing, orally, and with others to assimilate, understand, and convey information in a manner consistent with job functions.

• Represent the Town, the department, or the organizational unit effectively in contacts with representatives of other agencies, Town departments and the public.

• Take a proactive approach to customer service issues.
• Make process improvement changes to streamline procedures.
• Work in a safe manner, following Town safety practices and procedures.
• Maintain confidentiality regarding sensitive information.

Skill in:

• Learning the operation of radio equipment and related information systems.
• Operating the computer aided dispatch system effectively.
• Entering and retrieving data from a computer with sufficient speed and accuracy to perform the assigned work.

• Type at an acceptable level of speed and accuracy to perform the duties satisfactorily,
• Performing numerous tasks properly and simultaneously, with ease.

EDUCATION AND EXPERIENCE

Education:
Equivalent to graduation from high school

Graduation from or enrollment in a POST accredited Dispatch Academy.

Experience:
Successful completion of a dispatch training academy and successful completion of the in-house training program. Time worked in another agency's dispatch center may be used in lieu of attendance at a Dispatch Academy.

License or Certificate:

Must possess and maintain a valid California Class C driver’s license and have a satisfactory driving record.

SPECIAL REQUIREMENTS

Essential duties require the following physical skills and work environment:

Physical Skills: Able to use standard office equipment, including a computer; mobility to work in a typical office setting to use standard office equipment; sit, stand, walk, kneel, crouch, stoop, squat, twist, and maintain sustained posture in a seated position for prolonged periods of time; vision to read printed materials and a computer screen; hearing and speech to communicate in person, over the telephone, and radio; lift and carry 35 pound boxes, files, and materials.

Work Environment: Work in a standard dispatch center environment.

Ability to: Travel to different sites and locations; locations; drive safely to different sites and locations; maintain a safe driving record; handle public information emergency situations.

Please click the links below for complete details regarding this per diem opportunity.

THE POSITION

Tri-City is looking for one individual to serve as a Program Analyst I for the Best Practices Department. The Program Analyst I will appeal to those who are passionate about project coordination and data analysis of performance measures for quality improvement of behavioral health programs.  This position will be responsible for ensuring data quality and improvement of all projects and programs within our community mental health agency. The Program Analyst I will report to a Program and Outcomes Analyst Supervisor.

This position is responsible for a variety of ongoing responsibilities including, but not limited to:

• Review of databases to determine that needed assessments and measures are submitted in a timely manner;
• Data entry of program data into required data bases;
• Acquire data from primary or secondary data sources and maintain databases/data systems;
• Develop and implement databases, data collection tools/systems, data analytics and other strategies that optimize data efficiency and quality;
• Create reports to be used for agency-wide program development, implementation and improvement;
• Prepare data to assist in required quarterly reports, annual updates, and other analyses and evaluations for all agency programs;
• Assist in the development of work products necessary for all phases of programs;
• Responsible for developing, arranging, leading and coordinating trainings and meetings to plan and review quality improvement projects and outcomes data.
• Facilitate the process for the development of agency and program performance measures;
• Ensure confidentiality and integrity of Protected Health Information (PHI) of clients served by Agency to comply with all Health Insurance Portability and Accountability (HIPAA) regulations and other duties as assigned.

Want to be involved in the full array of public safety communications services for Police/Fire and EMS? Are you interested in doing that as part of a dynamic and progressive team? 

This is an outstanding opportunity to become part of our dedicated team and to be actively involved in taking our District forward. The San Ramon Valley Fire Protection District and the San Ramon Police Department have partnered to develop a joint 9-1-1 Emergency Communications Center. Dispatchers process all incoming emergency and non-emergency calls-for-service and dispatch Police/Fire and EMS. The San Ramon Valley 9-1-1 Emergency Communications Center is an EMD Accredited Center of Excellence, certified by the International Academy of Emergency Dispatch. The Communications Center is equipped with state-of-the-art voice, data, and wireless technology utilizing TriTech CAD/RMS, Vesta 4.0, and Motorola MCC 7500 Elite. 

Below is a summary of some of the typical tasks a Public Safety Dispatcher completes. 

DUTIES:  

• Receives and processes 9-1-1, emergency and non-emergency requests for assistance, evaluates the information provided and creates CAD system events; provides pre-arrival and post-dispatch instructions to the caller or relays information to other jurisdictions; processes and prioritizes incoming calls.
• Dispatches Police/Fire and EMS personnel and equipment on both routine and emergency calls utilizing a CAD system, multiple video display terminals, radio dispatching consoles, and related equipment.
• Monitors and maintains status of public safety personnel and equipment; analyzes situations accurately and takes effective action to help ensure officer and firefighter safety; handle the reassignment of fire equipment to ensure adequate district-wide fire protection.
• Provides operational support for police, fire, and medical operations; facilitates outside agency assistance and mutual aid requests; as requested, enters, updates, and retrieves information from teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles; handles tow requests and other information

For more information about the Public Safety Dispatcher duties, please visit: https://www.governmentjobs.com/careers/srvfire/classspecs/1178119?page=2&pagetype=classSpecifications

BENEFITS:
Please visit our website to view a summary of benefits: https://firedepartment.org/our-district/human-resources/benefit-summary

MINIMUM QUALIFICATIONS
Upon the hiring managers decision, any combination of training, experience, and education may be substituted to meet the minimum qualifications

REQUIRED EDUCATION
Possession of a high school diploma, G.E.D. equivalency or a high school proficiency certificate.

REQUIRED LICENSE
Possession of a valid California Driver's License.  Maintenance of a valid California driver's license is required as a condition of employment. 

REQUIRED SPECIALIZED CERTIFICATES 
P.O.S.T. Basic Dispatch certificate required at time of application 

HIGHLY DESIRABLE BUT NOT REQUIRED
Medical Priorities Dispatching System (MPDS) certificate from the International Academy of Emergency Dispatch
Healthcare Provider CPR certificate

APPLICATION PROCESS
Qualified candidates are encouraged to apply.  Candidates must apply online through Government Jobs at: https://www.governmentjobs.com/careers/srvfire. A complete job announcement is also available on the District website at www.firedepartment.org/employment.

This is a continuous posting. Applications will be reviewed on a rolling basis. Incomplete applications will not be accepted.

The District will review application material and select the most qualified candidates to participate in the recruitment process, which includes a panel interview.  

As part of the overall recruitment process, candidates who receive a conditional offer of employment will be required to successfully pass a background investigation, including credit report, and a medical examination, including drug screening.

THE SAN RAMON VALLEY FIRE PROTECTION DISTRICT IS AN EQUAL OPPORTUNITY EMPLOYER

Suisun City is a progressive and proactive law enforcement agency situated in the heart of Solano County. As a result of its proximity to neighboring jurisdictions, the men and women of the Suisun City Police Department remain extremely busy as they address the needs of the community. Candidates interested in testing for the position of Public Safety Dispatcher with the Suisun City Police Department must be prepared to take on the challenges of a fast paced work environment.

THE POSITION

Under supervision (Public Safety Dispatcher I) or general supervision (Public Safety Dispatcher II) performs a variety of duties involved in receiving, evaluating, prioritizing, and relaying calls for emergency and non-emergency public safety assistance; dispatches appropriate Police, Fire and/or Medic units and coordinates response of emergency personnel; maintains, processes, and distributes police records; operates a variety of telecommunications equipment including radio, telephone, and CAD systems; and performs a wide variety of specialized clerical duties involved in the preparation, maintenance, and release of materials related to law enforcement activities.

ESSENTIAL JOB FUNCTIONS

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

• Receives, classifies, and prioritizes all incoming emergency calls for service to the dispatch center including 911 calls and business line calls received from citizens requesting service or information; operates a variety of public safety communications equipment including 911 emergency telephone equipment, computer aided dispatch systems, and multi-channel radio systems; dispatches police and fire units and personnel.
• Performs a variety of duties involved in police records operations including disseminating, maintaining confidentiality, evaluating, copying, and filing police records and reports; processes and distributes arrest reports to the District Attorney, juvenile probation offices, and courts in a timely manner; ensures that information is released in accordance with related laws and Police Department policies.
• Evaluates response necessary as dictated by a given request for service; determines nature, location, and priority of calls; operates computer aided dispatch system to create calls for service within response criteria guidelines; assigns and dispatches appropriate police, fire, or other emergency vehicles, equipment, and personnel in accordance with policies and procedures; transfers calls to other appropriate agency in accordance with established procedures; obtains and dispatches other support services as necessary.
• Other duties as described in the complete Job Description.

$50.77 Hourly

Foster City Police Department is currently accepting applications for Per Diem Communications Dispatchers.  This is a part-time/temporary position (maximum of 999 hours per fiscal year), and no benefits are provided. The following is a description of the job responsibilities and conditions of employment for this position.

DEFINITION:

Receives and dispatches 9-1-1, emergency and non-emergency calls from the public and allied agencies for police, fire and ambulance personnel, equipment, services, and after-hours public works services.

REQUIRED EXPERIENCE:

We require the applicant to have a minimum of two years’ experience in Public Safety as a dispatcher.    Experience with "RIMS" CAD is required.  A valid California Driver’s License and satisfactory driving record is required.  Education equivalent to completion of the 12th grade and completion of a POST-certified Basic Dispatcher training course. 

DISTINGUISHING CHARACTERISTICS, FEATURES, REQUIREMENTS:

This is a non-sworn, non-benefited, scheduled as needed, subject to availability position that works a variety of shifts, and often solo. It features a high volume and degree of communications responsibility for public safety and service.

CRITICAL AND IMPORTANT DUTIES:

Receives and directs telephone, radio and data communications, collecting pertinent information and dispatching units using radio and computer-aided dispatch system; determines priority, nature and location of emergency and non-emergency calls and status of units on and off assignment; maintains complete and accurate records, logs and reports on calls for a variety of services; operates a variety of teletype, computer, radio and recording equipment, monitors equipment for correct functioning; making records checks, computer entries, confirms and updates status of warrants; updates information in various law enforcement systems including stolen vehicles, missing and unidentified persons, automated property, supervised release files, and automated firearms systems; processes in-custody paperwork on prisoners; processes restraining orders and enters emergency protective orders into the restraining order system; receives and responds to complaints, questions and requests for reports from citizens at the counter and on the phone when the business office is closed; contacts citizens and allied agencies regarding traffic incidents, crimes, fires, and other emergencies, and requests for information; and you may be called to testify in a court of law regarding activities leading to legal proceedings as necessary.

FURTHER CONDITIONS OF EMPLOYMENT:

The requirement to maintain training, at a minimum, to meet POST guidelines is the responsibility of the Per Diem Dispatcher and will take place at his/her expense.

Department specific training, for which a Per Diem Dispatcher is required to attend, will be compensated at the prevailing rate of pay for the hours of required attendance.

Any and all work performed, including time spent in court in response to a subpoena, will be compensated at the straight time prevailing rate of pay, based on the actual number of hours worked.

THE PROCESS: 

Apply immediately as applications will be reviewed daily and well-qualified applicants will be scheduled for an interview. Position may close at any time. A City/District application is required to be submitted for consideration.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

The City of Glendora Police Department is hiring Full Time Police Service Representatives (dispatchers). We are looking for individuals who have current or previous police dispatch experience.

Possession of a POST dispatch certificate at time of hire is highly desirable.

The City of Glendora seeks enthusiastic and motivated individuals with high moral standards and a desire to contribute to Glendora’s quality of life to join our team in the Police Department in providing outstanding personal service, safety, professionalism and respect, while maintaining the highest level of integrity in partnership with the community. The ideal candidate will have strong organizational skills and the ability to remain calm and tactful during stressful situations. Outstanding customer service and communication skills are a must.

If you are excited about delivering the highest level of public safety and service and enjoy creatively solving problems, we invite your application!

For a complete job description, applicants may go to the City’s website at cityofglendora.org or contact the Human Resources & Risk Management Department.

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

Under general supervision, receives requests for law enforcement services and dispatches units via radio; maintains contact with department personnel in the field; performs related duties as required.

• Receives requests for police or other emergency services over the phone; answers 911 calls; screens incoming calls to determine necessity, priority, and type of response required; monitors other radio frequencies to be aware of incidents elsewhere that may affect City police operations; monitors cameras throughout the building.

• Dispatches, as necessary, police units in response to calls for service or requests from officers in the field; uses law enforcement terminology and cites Code sections by number; calls public and private agencies, such as allied law enforcement, hospitals, towing services, and utilities and requests mutual assistance when necessary; acts as liaison to other City Departments.

• Keeps track of police unit locations and status; maintains constant radio communication with personnel in the field; runs warrant checks on subjects, registration checks on vehicles, criminal histories and property checks; relays information and instructions to personnel in the field.

• Maintains accurate log of incoming service requests and actions taken; prepares other reports and records as directed; maintains files necessary for dispatch as assigned; enters, updates, and retrieves information from the computer and teletype networks.

• Provides general information to the public; as necessary, refers callers to appropriate agencies; calms angered or distraught callers; maintains calm in radio transmissions during chaotic, tense, and dangerous situations; may assist citizens and police officers with translation related needs.

• Provides temporary and vacation relief for other staff as necessary

Education and/or Experience:

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be graduation from high school or equivalent.

Knowledge and Skill Levels:

Knowledge of office procedures, record keeping system, forms, correspondence, reports and other materials common to operation of a police department; police dispatching procedures and the laws and regulations governing the use of dispatching equipment in a law enforcement agency; agencies involved with police activities; Penal Code, Vehicle Code, and local municipal code; 911 system (voice and text) and TDD Deaf Translation System; Spillman computerized systems used in municipal law enforcement agencies.

Special Requirements:

Completion of a P.O.S.T. approved entry level Police Dispatcher basic training course prior to completion of probationary period. Candidates must possess and maintain a valid Class C California driver's license and a satisfactory driving record during employment. Ability to type 25 net wpm.

A Typing Certificate dated within the last six months is required to be submitted with your application. INTERNET TYPING CERTIFICATES WILL NOT BE ACCEPTED.

The successful candidate must be willing and available to work weekends, holidays and nights on a routine scheduled basis as well as perform these duties solo at times.

CONTINUOUS RECRUITMENT: This is a continuous recruitment. Applicants will be contacted at the time of processing.

Selection Process:
All applications will be reviewed and evaluated. Those candidates who are determined to be best qualified based upon the information presented on the application materials will be invited to continue in the selection process which may include a qualifying written or performance evaluation and will include an interview weighted 100%.

APPLY ONLINE AT: www.CalOpps.org. A completed online employment application is required and must be submitted at www.calopps.org. Incomplete, late, emailed, faxed, and hard copy applications are not accepted. Resumes are not considered in lieu of the required employment application available at CalOpps. Certificates, resumes, and cover letters must be uploaded with your application on the CalOpps website. The City of Glendora is an Equal Opportunity Employer. The City does not discriminate on the basis of age, sex, race, religion, national origin, marital status, medical condition or disability. Please notify the Human Resources & Risk Management Department in advance if you require special accommodations to participate in any phase of the selection process.

THE POSITION

Tri-City is looking for three (3) individuals to serve as Certified Substance Abuse Counselors for the Adult Outpatient Program (AOP), Adult Full Service Partnership (FSP) Program, and the Children’s Clinic. These positions provide comprehensive counseling services and psychoeducation for children, youth, families, and older adults that addresses problems related to the use and abuse of tobacco, alcohol and other drugs.  These positions will report to a Program Supervisor.

This position is responsible for a variety of ongoing responsibilities including, but not limited to:

• Screen, evaluate, and provide counseling and prevention/early intervention activities to a range of individuals, groups, and families experiencing problems related to co-occurring disorders;
• Develop effective treatment intervention methods in collaboration with a multi-disciplinary treatment team;
• Counsel and assist clients, either in the office or out in the field, with understanding the addiction process utilizing harm reduction, motivational interviewing, and other therapeutic models.
• Conducts group education programs.
• Maintain records of all activities relating to clients’ care in a timely and appropriate manner and in accordance with Agency, State and Federal guidelines.
• Other duties as assigned, etc.

 Applications are being accepted for the position of Communications Dispatcher - Entry-level with the City of South San Francisco.

OPEN UNTIL FILLED RECRUITMENT: applications will be reviewed on an ongoing basis. Once it is determined that there are a sufficient number of eligible candidates who meet the minimum requirements OR once hiring selection has been made based on departmental interviews from among candidate pool, this posting will close. Please ensure timely and complete submission of employment application and supporting documents as recruitment may close at any time.

Please note: This job posting is for entry-level applicants and NOT for lateral-transfer.

THE CITY OFFERS AN ATTRACTIVE BENEFIT PACKAGE, AS WELL AS CalPERS retirement plan and participation in Social Security.

The City of South San Francisco is a fully independent and highly commercialized full-service City with an estimated population of 62,700 growing to 100,000 during business hours. City departments include: Police; Fire; Parks and Recreation; Public Works; Economic and Community Development; City Attorney; Library; Finance; Information Technology; Human Resources; City Clerk; and Office of the City Manager. The City has a Council-City Manager form of government with more than 400 full and part-time employees. South San Francisco is about 10 miles south of San Francisco, and is the birthplace of the biotechnology industry, including Genentech’s headquarters.

The South San Francisco Communications Center is housed within and managed by the Police Department and provides 24-hour dispatching services for police for the Cities of South San Francisco and Pacifica, after hours police and public works for the neighboring Town of Colma. The Communications Center is staffed by 12 dispatchers; 2 Supervising Dispatchers; and a Communications and Records Manager. The Communications Center handles approximately 35,000 calls for service per year involving requests for Police or Fire Department. SSF Communications is a team-oriented center responsible for both dispatch and records functions. Its Windows-based, RIMS dispatching system is the cutting-edge of CAD/RMS technology and is extremely easy to learn and use. The South San Francisco Police Department has 83 sworn and 35 civilian positions. The Department's philosophy is one of participative management, with a high degree of emphasis on training and education.

Under general supervision, Dispatchers receive and transmit routine and emergency telephone and radio traffic; dispatch and coordinate police, public works, and other municipal equipment via multi-frequency two-way radio; maintains and processes a variety of communications reports, records, and radio logs.