Police Communications Dispatcher (Entry-Level) (20070681)

Recruitment Process

• Step 1: Apply
  1. Applicants must attach a valid typing certificate. A valid typing certificate must include all of the following requirements: 
     • Ability to type no less than 45 net words per minute
     • Must be dated within the last 12 months
     • All tests must be administered by a professional; the proctor/agency contact information must be listed on your certificate 
     • If you choose to do an online typing test, your certificate must indicate that your ID was verified, and a proctor must have virtually monitored the exam. In addition, all of the above requirements must be met.
• Step 2: Personal History Questionnaire (PHQ) 
• Step 3: CritiCall Exam
  • Step waived for candidates who have passing POST Entry-level Dispatcher Selection Test Battery Exam (POST Dispatcher Exam) or CritiCall scores attached to their application.
    • POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Exam) with a minimum T-Score of 51 dated within the last 12 months.
    • OR CritiCall exam scores dated within the last 12 months.
      1. Data Entry MT (Audio) - 1872 KPH
      2. Call Summarization 1 - 61%
      3. Call Summarization 2 MT – 64%
      4. Cross Referencing (Audio) – 53%
      5. Memory Recall – 69%
      6. Memory Recall-Numeric (Audio) – 62%
      7. Prioritization – 70%
      8. Map Reading - 67%
      9. Spelling – 71%
      10. Sentence Clarity – 65%
      11. Reading Comprehension - 55%  
      12. Overall Non Data Entry – 62%

       

      Overall Data Entry - 1872 KPH

• Step 4: Oral Board Interview 
• Step 5: Management Panel Interview
• Step 6: Polygraph 
• Step 7: Background 
• Step 8: Executive Panel Interview 
• Step 9: Conditional Offer (Final job offer is dependent on the Medical and Psychological evaluations)

Review of Applications
Applications are reviewed weekly. This is an open continuous recruitment. Qualified candidates are encouraged to apply immediately. This recruitment may close without notice so interested applicants are encouraged to apply immediately. 
 
A completed application, supplemental questionnaire (part of the online application), and typing certificate must be submitted to be considered for this opportunity.

Selection Process
The process may include individual and/or panel interviews, professional reference checks, fingerprint check for criminal history, pre-employment medical exam and other related components. Only those candidates who have the best combination of qualifications in relation to the requirements and duties of the position will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to participate in the process.
 
Reasonable Accommodation
Human Resources will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise Human Resources of any special needs a minimum of 5 days in advance of the selection process by calling (510) 494-4660 or emailing humanresources@fremont.gov.

Contact Us
For additional information, please email Human Resources Analyst Mai Cha at Mcha@fremont.gov.
Visit our website to learn more about being a Dispatcher and what is unique about Fremont PD:  
https://jobs.fremontpolice.gov/dispatchers/