San Francisco/Peninsula
Full-Time
Continuous
$121,451.20-$146,848.00
None
Description
Position Summary
Under the general direction of the Senior Information Systems Manager, this position provides system support during implementation and ongoing support after implementation including report writing, configuration, routine inquiries and user support for the District’s various enterprise technology systems including UKG Pro Workforce Management Time & Attendance and Central Square Technologies Finance Enterprise. The Business Information Systems Engineer works with end-users, vendors, and members of the Information Systems Department to identify, analyze, and resolve systems issues and provide maximum capability and satisfaction to users.
Essential Responsibilities
- Serves as a technical lead of the enterprise application
- Focused on delivering excellent customer service
- Adhere to incident, problem, change management, and other Information Systems best practices
- Plan, organize, direct and coordinate the ongoing automation and usage of the district-wide application systems
- Develop and maintain user and technical knowledge of application systems
- Serve as the liaison between application system users, vendor provided help desk as well as the Information Systems Department
- Plan, co-ordinate and test system upgrades
- Fulfill users various data mining requests
- Support the various large interface integrations between the application systems and fixing data problems that occur in these interfaces
- Develop and provide user training for all modules of the systems
- Writes user documentation, provides user information, procedures, and training materials in a variety of formats as needed
- Develops a knowledge base of problem symptoms and solutions to improve the timeliness of problem resolution
- Identify unused system functionality and present opportunities for improvement of business processes using this functionality
- Continue to monitor and stay current on new features contained in new releases of the software
- Recommend and implement software upgrade paths
- Develop relationships with other agency users of the applications
- Maintains strong technical competence in Microsoft Office products such as Access, Excel, Word, Outlook, Project, and PowerPoint
- Other duties as assigned at the direction of the Information Systems Manager
- Know and follows the safety and health rules and safe working practices applicable to the job
- Regular and reliable attendance and performance are required
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Benefits
The following are some of the excellent benefits that the Golden Gate Bridge, Highway and Transportation District offers to its employees:
- Paid Time-Off: Competitive vacation accruals, generous sick leave accruals, holidays per year, and floating holiday(s).
- Health Plans: The District offers three (3) medical plans, namely PERS Kaiser HMO plan, PERS Gold PPO plan, and PERS Platinum PPO plan, with a District contribution toward the premium. All plans offer an HRA reimbursement account for out-of-pocket expenses associated with your District-sponsored group health and prescription drug plans.
- Retirement Programs are available through CalPERS or an applicable Union Pension Plan, Mission Square 457 B, 401 (a) and Social Security.
- Flexible Spending Account (FSA): A FSA allows pre-tax dollars to be set aside to pay for certain health and dependent care expenses for you and your family. This can be used for Health Care Reimbursement Account and Dependent Daycare Reimbursement Account.
- Life Insurance: The District provides a basic life and accidental death insurance benefit. Life insurance is used to replace the lost income of the deceased. Life insurance coverage is provided through Minnesota Life.
- Employee Assistance Program: This is a confidential and free service that provides support, counseling, referrals, and resources for issues that impact your life. The EAP program offers support or assistance for financial/legal concerns, depression, stress, parenting and family issues, and child and elder care. Services are available 24 hours-a-day and are available to all family members.
- Plus excellent dental, vision, disability, professional development and more.