Customer Services Representative (20670972)

Have you ever thought about a career in Customer Account Services?  

• Are you looking for a high-paced, high-energy environment that will make the days fly by?
• Do you enjoy working with accounts receivable, creating invoices, and posting payments?
• Do you get satisfaction from helping citizens and internal customers by answering tough questions about a variety of issues and helping out with complex billing inquiries?
• Are you approachable with good interpersonal skills and the ability to be empathetic when needed?  Can you give unpopular answers while remaining professional?

Then we want to talk to you!

                                   POSITION DETAILS:

• Temporary position 
• Monday-Friday 8:00 a.m. - 5:00 p.m.
• Salary range: $21.63- $27.61 hourly

                            MINIMUM QUALIFICATIONS:

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training: 

• Equivalent to the completion of the twelfth grade supplemented by specialized training in accounting, customer service, or a related field.

Experience: 

• Two years of increasingly responsible customer service and clerical accounting experience.

                                    JOB DESCRIPTION:

https://www.simivalley.org/home/showpublisheddocument/457/636478309842570000 

                                    WHY SIMI VALLEY?

Looking for a thriving community with amazing career opportunities and a high quality of life? Simi Valley has it all! From scenic landscapes to a welcoming atmosphere, it's the perfect place to live and work.

CLICK HERE to check out our exclusive video to see what makes Simi Valley so special—whether you're looking for a rewarding career or just an incredible place to call home, you won’t want to miss it!

                                    IDEAL CANDIDATE:

The ideal candidate should possess the following skills:

• Familiar with cash handling practices
• Knowledge and skills necessary to operate a cash register
• Clerical accounting experience in the areas of billing, collections, payment processing, and financial recordkeeping
• Strong organizational, time management, and communication skills (written and verbal)
• Excellent attention to detail
• Ability to work alone as well as in a team setting
• Self-starter
• Ability to multi-task in a fast-paced office environment

                              SPECIAL INSTRUCTIONS

Click apply and attach a current resume! You only need to complete the boxes on the application marked with a star/asterisk (*) and the supplemental questionnaire. The most qualified candidates will be invited to the next steps in our hiring process.

This recruitment is reviewing applications on a rolling basis. Recruitment may close at any time or when 50 applications are received. First official review of applications after 1 week. Candidates who possess the best combination of qualifications will be invited by e-mail to the next steps in our process.

                               SELECTION PROCESS: 

• Applications will be evaluated based on education, training, and experience as it relates to the position
• Candidates who possess the best combination of qualifications will be evaluated by their responses to the supplemental questions. During the assessment process, the rater(s) will not have access to your name, application, or resume. You are solely evaluated on your supplemental responses, so please be as detailed as possible. 
• The eligibility list for hire will be determined by the supplemental questions. 
• Additional testing, such a written, oral panel interviews, and department-level interviews may occur.
• Applicants seeking Veteran’s Preference must submit form DD214 with the application.

*All offers of employment are contingent upon the following:

• Successfully clearing a background check
• Passing a pre-employment physical and/or drug screen, if applicable 
• Providing (3) professional references, including (1) direct supervisor
• Providing copies of degree(s), training certifications/licenses listed on application/resume
• 5-year Verification of employment 

                      REASONABLE ACCOMMODATION:

In compliance with the Americans with Disabilities Act, if you need special assistance in the selection process, please notify the Human Resources Division, in writing.

City of Simi Valley is an Equal Opportunity Employer Encouraging Workforce Diversity.