Transportation Services Manager (Parking Manager I/II) – Department of Transportation (20748489)

About the Department

The Department of Transportation (DOT) plans, develops, operates, and maintains transportation facilities, services, and related systems which contribute to the livability and economic health of the City. We comprise a team of more than 500 people ready to serve the needs of our residents to improve the efficiency and safety of San José streets. We are an energetic and innovative team that is improving transportation in one of the nation’s largest cities, while focusing on safety, sustainability, and active public life! For more information about DOT, visit www.sanjoseca.gov/transportation. 

Position Duties

The Department of Transportation is currently seeking to fill 1 vacancy  for the Transportation Services Manager  (Parking Manager I/II) position. If you are interested in employment in these classifications, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Salary range(s) for this classification is/are:

• Parking Manager I: $137,024.160 - $166,879.44 annually
• Parking Manager II: $158,449.20 - $193,021.92 annually

This salary range(s) includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates’ qualifications and experience. 

 
The Transportation Services Manager (Parking Manager I/II)  reports to the Parking and Downtown Operations Division Manager and is responsible for overseeing the operations, administration, and strategic management of eight (8) parking garages and six (6) surface lots comprising of approximately 7,300 parking spaces, primarily located in Downtown San José. The position also oversees approximately 2,500 on-street parking meters citywide and plays a key role in the development and implementation of parking and curb management policies, operational procedures, and infrastructure and technology improvements. Responsibilities include managing parking operations and technology systems, supporting mobility and access initiatives, coordinating maintenance and capital improvement efforts, and advancing curb space management strategies to balance parking demand, transportation needs, and downtown economic activity.
 
The Transportation Services Manager (Parking Manager I/II)  oversees a team of eleven (11) which include two (2) direct reports -- a Parking and Ground Transportation Administrator and a Sr. Analyst. 
 
One of the primary focuses of this position is to manage and lead a team that works directly with Downtown businesses and residences, community groups and associations, Council Offices, the Downtown Parking Board, the Convention Center and Cultural Facilities operator and City departments to deliver off-street and on-street parking services. 
 
Under direction, the position performs professional, analytical and administrative work of considerable difficulty in developing, implementing and managing agreements and contracts that involve off-street and on-street parking operations. Projects currently underway include major facade and elevator modernization improvements, analysis of the off street parking security program, developing capacity and usage trends for each parking 
facility and on-street meter zones, administration and development of parking agreements to spur downtown development or office leasing activity.   
 
The successful candidate for this position will be expected to achieve results, lead continuous improvement efforts and ensure that the operations of the off-street and on-street parking program are consistently managed and maintained to provide the highest level of customer service, minimize program costs, and maximize cash flow to the City. 
 
This position is responsible for leading and managing the Off-Street Parking and On-Street Parking meters and curb management in the Department of Transportation. Principal areas of responsibility include the following: 
• Leading and managing off-street and on-street parking staff through the establishment of goals, creation of an innovative work environment, maximizing development opportunities and providing appropriate recognition. 
• Quantitative planning and analysis of Downtown San Jose parking supply and demand based on local market conditions and future developments. 
• Oversight and maintenance of parking facilities, parking guidance system, and on-street parking meters, and curb spaces.
• Providing staff support and working effectively with advisory committees, boards, task forces, community groups, associations and staff in other departments and/or agencies. 
• Coordinating/assisting in preparation of new parking ordinances/resolutions, Requests for Proposals (RFPs), agreements, and City Council memorandums for Off-Street and On-Street Parking Services. 
• Managing marketing agreements and implementing strategies to attract customers and participation in various current or future parking programs  
• Performing and analyzing results from semi-annual customer service survey for all parking facilities and tracking City Council approved Performance Measures and preparing Off-street and On-Street parking operating budgets. 
• Taking the lead for assessing the current operational technology infrastructure and developing a strategic roadmap to enhance existing systems while identifying and implementing new technology solutions.
• Representing Division Manager at meetings with internal and external stakeholders and other duties as assigned.

How to Apply

To view the full announcement for this exciting opportunity with the City of San Jose and to apply online, please visit the City of San Jose's careers page by clicking on the URL link below.