Customer Services Representative (20748710)

Have you ever thought about a career in Customer Account Services?  

• Are you looking for a high-paced, high-energy environment that will make the days fly by?
• Do you enjoy working with accounts receivable, creating invoices, and posting payments?
• Do you get satisfaction from helping citizens and internal customers by answering tough questions about a variety of issues and helping out with complex billing inquiries?
• Are you approachable with good interpersonal skills and the ability to be empathetic when needed?  Can you give unpopular answers while remaining professional?

Then we want to talk to you!

                                   POSITION DETAILS:

• Temporary position 
• Monday-Friday 8:00 a.m. - 5:00 p.m.
• Salary range: $22.28- $28.44 hourly
• 3% Cost of Living adjustment increase effective 7/13/26
• 3% Cost of Living adjustment increase effective 7/12/27
  • Generally, salary placement is at the beginning of the salary range.
  • Advanced placement may be granted depending on related education and experience.
  • NOTE: The City recently completed a compensation study comparing its salary ranges with those of other local agencies. As a result, 87% of salary ranges will be adjusted upward at various intervals. As ranges are adjusted, job postings will be updated to reflect these changes.

                            MINIMUM QUALIFICATIONS:

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training: 

• Equivalent to the completion of the twelfth grade supplemented by specialized training in accounting, customer service, or a related field.

Experience: 

• Two years of increasingly responsible customer service and clerical accounting experience.

                                    JOB DESCRIPTION:

                                                             Customer Services Representative

                                    WHY SIMI VALLEY?

Looking for a thriving community with amazing career opportunities and a high quality of life? Simi Valley has it all! From scenic landscapes to a welcoming atmosphere, it's the perfect place to live and work.

CLICK HERE to check out our exclusive video to see what makes Simi Valley so special—whether you're looking for a rewarding career or just an incredible place to call home, you won’t want to miss it!

                                    IDEAL CANDIDATE:

The ideal candidate should possess the following skills:

• Familiar with cash handling practices
• Knowledge and skills necessary to operate a cash register
• Clerical accounting experience in the areas of billing, collections, payment processing, and financial recordkeeping
• Strong organizational, time management, and communication skills (written and verbal)
• Excellent attention to detail
• Ability to work alone as well as in a team setting
• Self-starter
• Ability to multi-task in a fast-paced office environment

                              SPECIAL INSTRUCTIONS

Click Apply and attach a current resume. Only fields marked with an asterisk (*) and the supplemental questionnaire are required.

• Applications are reviewed on a rolling basis. First official review of applications will occur after June 26th, 2026.
• Recruitment is open until the position is filled or 50 applications are received. Applicants are encouraged to apply promptly, as the posting may close at any time.   

SELECTION PROCESS:

• Applications will be evaluated based on education, training, and experience
• Supplemental responses determine placement on the eligibility list
• Raters do not see your name, application, or resume
• Additional testing may include written exams, oral boards, and department interviews
• Veteran’s Preference requires submission of a DD214

*ALL OFFERS OF EMPLOYMENT ARE CONTINGENT UPON:

• Passing a background investigation
• Passing a pre-employment physical and/or drug screen, if applicable 
• Providing (3) professional references, including (1) direct supervisor
• Providing copies of degree(s), training certifications/licenses listed on application/resume
• 5-year Verification of employment 

                         REASONABLE ACCOMMODATION:

In compliance with the Americans with Disabilities Act, if you need special assistance in the selection process, please notify the Human Resources Division, in writing.

City of Simi Valley is an Equal Opportunity Employer Encouraging Workforce Diversity.