Information Systems and Technology Analyst (20647696)

The ideal candidate would bring the following desired skills and experience:

• Customer Service oriented, effective team player, highly communicative and cooperative, active listener, innovative researcher.
• Experience in cloud computing/cloud solutions: Azure, AWS, GCP, etc.
• Familiar with compliance/cybersecurity frameworks; NIST, HIPAA, CSA, etc.
• Strong project management skills.
• Knowledge of government procurement and vendor relations.

QUALIFICATIONS:

Knowledge of:

• Principles, practices, and techniques of public administration, including the operations and functions of municipal government.
• Modern principles and practices of installing, configuring, maintaining, troubleshooting, and monitoring application, network, server, and telecommunications systems and infrastructure.
• Detailed knowledge of Microsoft Windows Server operating systems, Microsoft Exchange Server, and Microsoft Office 365.
• Physical and virtual network and server infrastructure including hardware, software, real-time monitoring tools, peripherals, and devices.
• Knowledge of VMware and Hyper-V virtualization software.
• Principles and practices of information security, including cybersecurity protocols and applications
• Principles and practices of project cycles and vendor relationship management.
• Various information technology platforms, operating systems, and software packages including word processing, spreadsheet, SQL database and database management, and reporting tools.
• I-cloud computing/cloud solutions
• Principles of relational database management and systems integration.
• Principles and practices used in the installation, evaluation, configuration, operation, troubleshooting, and maintenance of computer hardware, software, and other related technologies and equipment.
• Techniques and methods of writing and maintaining user and technical operating instructions and documentation.
• The organization, operation, and functions of the department as necessary to assume assigned responsibilities.
• Recent and on-going developments, current literature, and sources of information related to assigned programs.
• Modern office practices, methods, and computer equipment and applications related to the work.
• Techniques for providing a high level of customer service
• Modern office practices, methods, and computer equipment and applications related to the work.
• English usage, grammar, spelling, vocabulary, and punctuation.

Skill/Ability to

• Devise effective and efficient operation methods or procedures.
• Identify opportunities for process improvement and make recommendations to enhance governmental operations.
• Configure, integrate, and maintain assigned application(s) to meet business needs with or without vendor support.
• Install, configure, maintain, troubleshoot, and monitor physical and virtual network, server, and telecommunications infrastructure and systems.
• Participate in design sessions and process improvement sessions to identify business and user needs and discuss application capabilities and design modifications needed for improvement.
• Participate in system and infrastructure development, enhancement, and maintenance projects.
• Identify, research, and recommend cost-effective technical system and infrastructure improvements.
• Perform a variety of technical support functions in the installation, evaluation, configuration, operation, troubleshooting, and maintenance of computer hardware, software, servers, network and data communication, mobile, audiovisual, web-based applications, and other related technologies and equipment.
• Prepare clear and concise technical documentation, user procedures, reports of work performed, and other written materials.
• Interpret, apply, explain, and ensure compliance with federal, state, and local policies, procedures, laws, rules, and regulations.
• Establish and maintain a variety of filing, record keeping, and tracking systems.
• Organize and prioritize a variety of multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
• Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines.
• Communicate effectively in person, over the telephone, and in writing.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
• Make sound decisions.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner organize own work, set priorities, and meet critical time deadlines.
• Take a proactive approach to customer service issues and hold others within the department accountable for this effort.
• Maintain confidentiality regarding sensitive information.
• Travel to different sites and locations.
• Communicate clearly and concisely, both verbally and in writing, which includes preparing and presenting clear, well-organized, and concise reports.
• Establish and maintain cooperative and effective working relationships with those contacted in the course of work.
• Work in a safe manner following industry best practices and the City’s safety practices and procedures.
• Work evenings and weekends and respond off-hours to various emergency situations.
• Serve as a Disaster Service Worker.

Experience and Training Guidelines:

Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:

Experience:

Three (3) years of increasingly responsible information systems and technology programming, computer operations, networking, or related experience.

Training:

Graduation from an accredited four-year college or university with major coursework in Computer Science, Information Systems, or a closely related field.

Certification/Licenses:

• Microsoft, Cisco, CompTIA, or a closely related certification is highly desirable.
• Possession and maintenance of a California Class C driver’s license.

ADDITIONAL INFORMATION:

Physical Skills

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer, to operate a motor vehicle, and to visit various City and meeting sites. Able to use standard office equipment, including a computer; sit, stand, walk, kneel, crouch, stoop, squat, crawl, twist, and climb; lift and carry 50 pounds; vision to read printed materials and a computer screen; hearing and speech to communicate in person, over the telephone, and to make public presentations. Ability to drive safely to different sites and locations; maintain a safe driving record; work protracted and irregular hours; attend evening meetings as needed.

Work Environment

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

Work Schedule Requirements:

• Full-Time Position: This role requires a commitment of 40 hours per week.
• Availability: Candidates must be available to work weekdays, weekends, and holidays as needed.
• Flexibility: The ability to work varying shifts, including early mornings, late evenings, is essential.

Please refer to attached job description for additional requirements.