Secretary #26A-7 (20728297)

The ideal candidate excels in attention to detail, is highly organized, and embodies a proactive, positive attitude. They'll practice compassion and patience while providing top-notch internal and external customer service, apply an equity-focused approach, and have strong analytical skills. Proficiency in modern office technology, including multi-line phone systems and Microsoft Office, is a must. The ideal candidate will take pride in their work by ensuring consistent quality, timeliness and compliance with all appropriate laws, best practices, and City values that promote diversity, integrity, trust and respect. They will thrive in a collaborative team environment, working with various City staff and the public, and ideally, they will have prior experience working in an environment catering to participants of all ages and backgrounds.

MINIMUM QUALIFICATIONS

Any combination of experience and training that would likely provide the required knowledge and abilities are qualifying.  A typical way to obtain the knowledge and abilities would be:

Experience

Four years of increasingly responsible clerical experience, including one year comparable to that of an Administrative Clerk III in the City of Redwood City.

Education

Equivalent to the completion of the twelfth grade, including or supplemented by specialized clerical courses.

Licenses & Certificates

Possession of, or ability to obtain, an appropriate, valid California Driver’s License.

Special Requirements:  Bilingual (Spanish/English) verbal skills are highly desirable.

Knowledge of:

• Operations and procedures of the City office or department to which assigned.
• Principles of supervision and training. 
• English usage, spelling, grammar and punctuation. 
• Office procedures, methods and equipment. 
• Record keeping principles and procedures.
• Municipal agency operations and services
• Operational characteristics of specialized software.
• Modern office procedures and technology solutions to execute daily and routine business processes including the use of Microsoft Office Suite, Microsoft Teams, and Zoom
• Principles and practices of relentless customer service
• Methods and techniques of evaluating administrative processes and recommending automated solutions.

Ability to:

• Perform responsible and difficult secretarial work involving the use of independent judgment. 
• Type at a speed necessary for adequate job performance. 
• Proficient in note taking.
• Understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities. 
• Plan and assign work and train other clerical employees. 
• Communicate effectively, both orally and in writing. 
• Establish and maintain effective work relationships with those contacted in the performance of required duties.
• Effectively relate to people from all social, economic, ethnic backgrounds and of all ages
• Be an attentive and compassionate listener and thrive in a team-oriented environment.
• Perform tasks efficiently in a fast-paced environment, demonstrating precision, patience, and adaptability.
• Exercise initiative and independent judgment as appropriate.
• Enforce building policies and make procedural decisions without immediate supervision.
• Prepare, maintain, and present accurate and comprehensive records and reports.
• Collaborate seamlessly across the organization, fostering positive relationships with employees, external entities, and the public.
• Interact professionally and impartially with constituents, City staff, and City Council members.
• Produce work with technical proficiency, creativity, clarity, and correct grammar.
• Communicate effectively in both written and oral forms.
• Promote an inclusive work environment characterized by diversity, integrity, trust, and respect.
• Safeguard the confidentiality of departmental information.
• Operate modern office equipment, including computers.
• Learn and evaluate new computer software solutions.
• Train volunteers and staff.