Description
- Please note that applications are currently not accepted through CalOpps or any other third-party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers.
- About the Department
The award-winning San José Public Library (SJPL) consists of more than 600 employees, a 23% bilingual workforce, and has 24 branch libraries across San José, in addition to the Dr. Martin Luther King, Jr. Library, which is the city’s main library jointly operated through a unique partnership with San José State University. SJPL serves a diverse community of roughly one-million residents and currently has nearly 700,000 library members. It annually attracts over 6 million visitors (pre-pandemic) and circulates more than 8 million items per year.
Over the past few years, SJPL has cultivated a 21st century library experience dedicated to public service and committed to equity, diversity, and inclusion at the core. In addition to providing library services to the community, SJPL proudly leads two citywide initiatives - the Education and Digital Literacy Strategy and the SJ Access digital equity initiative, which has become the number one provider of free public access to Wi-Fi connectivity, tech device lending, and multi-lingual digital literacy programs and support. SJPL is led by Jill Bourne, City Librarian, who was nationally recognized in 2017 as Library Journal’s “Librarian of the Year.”
SJPL enriches lives by fostering lifelong learning and ensuring that every member of the community has access to a vast array of ideas and information. The library department is a place where people do great work and make a difference in our community. To see examples of SJPL’s work and learn more about its impact, visit www.sjpl.org. Join us to make a difference!
Position Duties
This position requires flexible availability. Shifts may include morning, afternoon, to evening availability Monday – Sunday. Shift rotations may be required and will be based on the needs of the department.
Under the direction of the Security Services Supervisor, this position is responsible for performing work focused around supporting safety and delivering de-escalatory security services at any of the 24 SJPL library branches. This position has the unique opportunity to establish and build community trust and safety. The Senior Security Officer will perform duties related to enforcing SJPL Behavior Policy, monitoring and responding to security related incidents at library branches, be proactive in mitigating/deterring criminal activity and damage, performing accurate incident reporting, as well as providing security coaching and training to staff. The Security Officer will monitor inside the library building, as well as the outside perimeter of library building and library parking lot.
Duties include, but are not limited to:
Interact with a diverse population of library customers and employees to preserve a safe and inviting community environment; provide customer service to library customers.
Patrol multiple library branch locations, including building interior and exterior, to identify and deter illegal activities, report suspicious behavior or dangerous situations, while promoting a positive visual presence.
Address and deescalate library security incidents in alignment with the library’s Behavior Policy and enforcement of violation guidelines.
Ensure a courteous and professional demeanor when dealing with difficult library customers and demonstrate excellent customer service to both customers and all levels of library staff.
Determine, using sound judgement, the best means of addressing security situations, including informing customers about library policies, reporting incidents appropriately to local law enforcement, producing accurate documentation/reporting, warning customers of rule infractions or violations, assisting staff with escorting people out, and serving suspension paperwork.
Investigate and document potentially hazardous conditions and communicate with library facilities, executive management, Police, Fire, and other agencies as appropriate; liaise with the partner University Police Department and San Jose Police Department, as needed.
Write incident reports of library conduct policy violations, activities, and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Maintain security-related records and information.
Draft library customer suspensions requests and serve suspension paperwork; gather and present data related to incidents.
Evaluate and recommend revision of security and emergency procedures and policies.
Interpret, implement, and relay legal statutes, laws, departmental policies, procedures, and regulations.
Provide security-related trainings to library staff.
May provide training to contract security officers, monitor effectiveness, and evaluate performance/process improvements; ensure current training of all security personnel is complete.
Respond to emergencies at any of the branch libraries; ensure accurate reporting and follow up with library executive management; Respond to medical emergencies and may provide first aid or CPR.
Current CPR and American Red Cross Standard First Aid certification desired but not required time of hire. Training can be provided.
Bilingual skills preferred.
The salary range for Senior Security Officer is approximately $76,789.44 - $93,300.48 annually. This amount includes an approximate five percent (5%) ongoing non-pensionable pay. Actual salary shall be determined by the final candidates’ qualifications and experience.
The successful candidate will possess excellent verbal and written communication skills, the ability to interpret, implement and relay policies, procedures, laws, regulations with the public and partner departments, and possess the ability to mitigate and deescalate conflict.
This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.
How to Apply
To view the full announcement for this exciting opportunity with the City of San Jose and to apply online, please visit the City of San Jose’s careers page by clicking on the URL link below.
Job Announcement URL: https://www.governmentjobs.com/careers/sanjoseca/jobs/4927013/senior-security-officer?page=2&pagetype=jobOpportunitiesJobs