Senior Librarian (Web Services Manager) - San Jose Public Library (20628364)

About the Department

The award-winning San José Public Library (SJPL) consists of more than 600 employees, a 23% bilingual workforce, and has 24 branch libraries across San José, in addition to the Dr. Martin Luther King, Jr. Library, which is the city’s main library jointly operated through a unique partnership with San José State University. SJPL serves a diverse community of roughly one-million residents and currently has nearly 700,000 library members. It annually attracts over 6 million visitors (pre-pandemic) and circulates more than 8 million items per year.

Over the past few years, SJPL has cultivated a 21st century library experience dedicated to public service and committed to equity, diversity, and inclusion at the core. In addition to providing library services to the community, SJPL proudly leads two citywide initiatives - the Education and Digital Literacy Strategy and the SJ Access digital equity initiative, which has become the number one provider of free public access to Wi-Fi connectivity, tech device lending, and multi-lingual digital literacy programs and support. SJPL is led by Jill Bourne, City Librarian, who was nationally recognized in 2017 as Library Journal’s “Librarian of the Year.”

SJPL enriches lives by fostering lifelong learning and ensuring that every member of the community has access to a vast array of ideas and information. The library department is a place where people do great work and make a difference in our community. To see examples of SJPL’s work and learn more about its impact, visit www.sjpl.org. Join us to make a difference!

Position Duties

San José Public Library(SJPL) is recruiting a Senior Librarian to join the Library's Public Engagement Division as the Web Services Manager. This position will help shape, maintain, and enhance the Library’s digital presence and web-based platforms, including: 

1. Public Website (www.sjpl.org)

2. Library catalog and events calendar

3. Joint website with San José State University King Library (www.sjlibrary.org)

4. Sierra - Integrated Library System (ILS) 

5. SharePoint

6. SJPL Blog Team

7. External digital library profiles and public-facing platforms (Google My Business & Apple Business Connect)
    

The Web Services Manager will serve as the primary point of contact for all web-related matters and is responsible for the development, maintenance, and performance of the Library’s web infrastructure. Responsibilities also include troubleshooting web issues, ensuring accessibility, and security compliance.

This position will supervise a team of two full-time and one part-time staff members, and will work collaboratively with internal stakeholders, Library leadership, external partners, and vendors to ensure seamless integration and functionality across platforms.

In addition, the Web Services Manager will also actively participate in the City’s Digital Privacy and Artificial Intelligence Working Groups, and up hold Library privacy and ethics standards. 

Key Responsibilities: 

• Serve as project manager and technical subject matter expert for all web-related initiatives

• Lead the team in developing and maintaining engaging, accessible, and user-friendly digital content

• Collaborate with the Library’s Marketing and Communications Unit to align web content with SJPL’s branding, public awareness campaigns, and strategic initiatives

• Oversee compliance with ADA standards, digital and data privacy, readability, and language access

• Conduct regular audits of website content, performance, and security, as well accessibility and usability testing

• Perform scheduled website maintenance and updates 

• Analyze and report on web analytics to inform improvements and enhance user engagement utilizing Google Analytics and Looker Studio

• Stay up to date with emerging digital and technology trends relevant to libraries and public sector

Additional responsibilities include but are not limited to:

• Develop and manage websites, web applications, and custom code 

• Apply knowledge of SEO tools and strategies

• Evaluate, pilot, and implement new web tools and solutions

• Web content management systems and optimization

• Review vendor privacy policies and guide staff on privacy best practices

• Understanding of AI ethics and implementation

• Vendor management

• Apply user experience (UX) principles to improve usability and design

• Proficiency with platforms such as SharePoint, Sierra, Beanstack, Gtranslate, SpringShare, and Bibliocommons

The ideal candidate must be highly organized, detail-oriented, a collaborative team leader, effective communicator, skilled in project management, creative, knowledgeable about digital privacy, passionate about public service, digital innovation, and an advocate of SJPL's online presence committed to upholding its brand standards.

How to Apply

To view the full announcement for this exciting opportunity with the City of San Jose and to apply online, please visit the City of San Jose’s careers page by clicking on the URL link below.