San Mateo

Community Service Officer I/II (20402014)

Law Enforcement
San Francisco/Peninsula
Continuous or until 100 applicants
$5,602.00-$7,318.00 Monthly

Please review the special instructions before applying for this job opportunity.


200 Franklin Parkway San Mateo, 94403


The City of San Mateo Police Department is looking for applicants for Community Service Officer I/II


Why Join our Department?

The San Mateo Police Department is seeking a candidate to join our diverse and outstanding group of men and women who are dedicated to providing exceptional public service. The Police Department is committed to improving the quality of life and solving problems while safeguarding our community through professionalism, integrity, and proactive policing.  We strive to be the model police agency that others will emulate and a leader in the County and in our profession, adopting creative and innovative strategies to prevent crime and support those most in need.  We will continue to do this through cutting-edge technology, creative solutions to problems, by respecting individual rights, and conducting fair and non-biased policing. 

What You’ll Do

The primary duties of this position may include, but are not limited to the following:

  • Serve as a Field Officer processing telephone, in-person or on-scene reports of criminal incidents; and processing requests for police reports and public information, processing and serving subpoenas.  
  • Assume responsibility for collecting, receiving, cataloging, and the storing of physical and photographic evidence, including contraband and narcotics. 
  • Serve as Court Liaison by reviewing all reports for submission to the District Attorney; processing complaints for arrests, warrants, notices to appear and report reviews; procure supporting documentation, including body worn camera video.
  • Provide assistance to the Traffic Safety unit.
  • Serve as the Police Liaison to the San Mateo Police Activities League, manage community engagement and social media for the department and/or PAL, and facilitate special events.
  • Assume responsibility for the security, operation, maintenance, and contracts of the police facility, manage volunteers and student interns, facilitates background investigations.
  • Hours vary with assignments; shift, weekend and holiday work are required. Every reasonable effort shall be made to ensure that the schedule of working hours for Community Service Officers assigned to Field Operations (Patrol) will remain in the current “4/10” Four (4) (Day/Ten (10) hour format.

Ideal Candidate

Who You Are

  • You possess basic knowledge of the organization and functions of a municipal law enforcement agency
  • You are able to interpret laws and the regulations of the City and Police Departments
  • You are able to work cooperatively with others and deal tactfully with the public
  • You are someone with strong analytical skills and are detail-oriented
  • You possess the ability to prepare and maintain a variety of records and can communicate clearly orally and in writing
  • You are able to learn and apply pertinent Federal, State and Local policies, procedures, laws, and regulations


What You Bring

  • You possess at least 1 year of work experience requiring frequent public contact and the interpretation of complex rules and regulations preferably including some prior work experience in municipal police department
  • You have a High School equivalency
  • Valid California Driver’s License with a satisfactory driving record is required


Bonus Points (highly desirable)

  • Pro-active and motivated
  • Proficient writing skills
  • Service oriented
  • Bilingual
  • Interested in career in law enforcement
  • One year of work experience comparable to the Community Service Officer I in the City of San Mateo


What We Offer

  • Comprehensive benefits package including generous paid leave and health benefits
  • CalPERS retirement (2% @ 55 for classic members; 2% @ 62 for new members.  Classic employees contribute 8.30% to CalPERS and New members contribute 6.75% to CalPERS with participation in the Social Security Program
  • Deferred Compensation: 0.75%City contribution
  • Free Fitness classes through City of San Mateo Parks and Recreation, Employee Assistance Program and Credit Union Membership
  • Bilingual Diff:  $138.46 bi-weekly (if applicable)


Special Instructions

Are You Ready?  Apply.

Submit an online application, résumé (strongly encouraged), and supplemental questionnaire at or to the Human Resources Department, City of San Mateo, 330 W. 20th Avenue, San Mateo, CA 94403, (650) 522-7260.


Application Deadline:

This is a continuous recruitment


Interview Process

All applications, résumés (strongly encouraged), and supplemental questionnaires (required) received will be reviewed for minimum qualifications. Those complete application packets meeting minimum qualifications will be placed on an employment list. The employment list will be continuously updated as applicants meet the minimum qualifications.  When a position needs to be filled, the Police Department will refer to the list for further screening. Should your background closely match the departments’, you may be contacted for a departmental interview/oral board.


Date Posted

July 11, 2023


Note: The City of San Mateo reserves the right, at its discretion, to limit the number of qualified candidates invited to the selection process.


Fine Print

Prior to hire, candidates will be required to successfully complete a pre-employment process, including a driving record review, reference check, and Department of Justice (DOJ) and Federal Bureau of Investigation (FBI) background checks. A conviction history will not necessarily disqualify an applicant from appointment. The policy of the City of San Mateo is to grant equal employment opportunity to all qualified persons without regard to race, color, sex, age, religion, ancestry, physical or mental disability, sexual preference, marital status, or national origin. It is the intent and desire of the City of San Mateo that equal employment opportunity will be provided in recruiting, hiring, training, promoting, wages, benefits, and all other privileges, terms and conditions of employment. In compliance with the Americans with Disabilities Act, applicants requiring accommodations for any part of the testing or recruitment process must notify or (650) 522-7264 seven (7) days in advance of the deadline for the part of the process requiring accommodations. Do not upload any documents related to your request for accommodation in CalOpps. The City of San Mateo complies with employment provisions of the Americans with Disabilities Act.

Recruitment Contact

Contact phone: