Location
Description
Highlights of the position:
- People-First Service: Serve as the first point of contact for residents and businesses (by phone, online, and in person) answering questions, processing payments, and building positive relationships.
- Meaningful Impact: Accurately bill and collect utility service charges, business taxes, parking citations, transient occupancy tax, false alarm fees, and other revenue programs to help sustain City services.
- Growth & Flexibility: Cross-train across multiple revenue streams and City departments, gaining broad exposure and professional job opportunities.
- Collaborative Culture: Partner with field technicians, permit staff, IT, administration, and external vendors to streamline processes and improve customer experience.
The City of Thousand Oaks is seeking a driven, detail-oriented Accounting/Customer Service Representative to join the Public Services Division within the Finance Department. This role will serve as a key liaison between the community and the City's revenue operations, managing a high volume of payments and customer inquiries, supporting diverse revenue programs, and adapting to evolving priorities. With ample cross-training and collaboration opportunities across the City, this position offers professional growth and the chance to make a tangible impact on the delivery of essential City services.
Primary Responsibilities
- Utility Billing & Collections: Prepare and adjust water and wastewater bills, resolve customer inquiries, and set up payment arrangements to maintain uninterrupted service. When accounts become delinquent, coordinate lien filings and work with customers and field crews to clear balances and restore service.
- Business Tax: Oversee the full life cycle of business license applications and renewals, from initial customer service to intake and fee collection, to compliance verification, and final issuance. Coordinate with Planning, Building, Code Enforcement, and Thousand Oaks Police Department to resolve discrepancies, update records, and provide guidance on licensing requirements.
- Payment Processing & Cashiering: Process payments for all revenue programs, both at the front counter and within a centralized unit, and reconcile daily cash receipts. Balance cash drawers, prepare bank deposits, and validate transactions against the general ledger.
- Interdepartmental Collaboration: Collaborate with field technicians, IT, Thousand Oaks Police Department, and other departments to resolve billing and payment issues, identify process improvements, and share best practices. Cross-train on multiple revenue streams to enhance team agility and service coverage.
- Administrative Support: Administer specialized billing programs, including parking citations for false alarm, from initiation through resolution, ensuring accuracy, analytics, and compliance.
Ideal Candidate
The Ideal Candidate should possess:
- 2+ years’ experience in accounting, bookkeeping, or customer service roles
- Excellent interpersonal skills with a customer-focused approach
- Strong attention to detail, with the ability to manage multiple tasks and meet deadlines
- Strong communication skills (written and verbal)
- Excellent problem-solving skills: initiative to identify and solve problems
- Ability to work independently and as part of a team, committed to maintaining a positive and collaborative work environment
- High school diploma or equivalent
Core Competencies:
- Customer-Focused
- Flexible/Adaptable
- Planner and Organizer
- Problem Solver & Decision Maker
- Results Oriented
- Technically Knowledgeable
Benefits
The City of Thousand Oaks offers excellent benefits including:
Medical, Dental, Vision, Pension Retirement Plan, 401(a), Retirement Health Savings Plan, Tuition Reimbursement, and more. Click here for more information.
Special Instructions
FILING DEADLINE: Recruitment will close on June 9, 2025 at 5:00 pm.
First review of candidates: June 11, 2025
SUPPLEMENTAL QUESTIONNAIRE: Applicants are required to complete the Supplemental Questionnaire. This will be used throughout the process to assist in determining each applicant's qualifications for the position.
Additional information about the City is available on our website at www.toaks.gov.
REASONABLE ACCOMMODATION: The City of Thousand Oaks makes reasonable accommodations for individuals with disabilities to participate in the selection process. If you wish to request an accommodation in order to participate in the selection process, you must inform the Human Resources Department in writing no later than the final filing date. Applicants requesting an accommodation should document the request including the type and extent of accommodations requested to participate in the selection process and/or perform the duties of the job for which applied.
VETERAN'S PREFERENCE: In order to qualify for Veteran’s Preference a Form DD214, or other acceptable proof of service, must be submitted by the deadline date/time noted in the job announcement. Any veteran who has successfully completed all phases of a selection process for employment with the City shall be granted a final interview regardless of his or her ranking on the eligibility list, providing he/she meets the criteria for an eligible veteran.
The provisions of this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice.