About Us
Fremont is a well-managed and innovative city! Located in the heart of the Bay Area and Silicon Valley, Fremont prides itself on innovation, clean technology and advanced manufacturing, a low crime rate, great schools, a low unemployment rate, quality parks, nearby open space, and an incredibly diverse population of over 235,000 residents. As a full-service city, Fremont employs 962 regular employees and operates on a FY 2020-21 General Fund budget of $213.4 million. With its strong and diversified business base, Fremont is an important economic force in the region. The City strives to be an innovator in municipal government, with dynamic leadership provided by the City Council and City Manager.
The Human Services Department works to support a vibrant community through the creation and maintenance of services that empower individuals, strengthen families, encourage self-sufficiency, enhances neighborhoods and fosters a high quality of life. The Department values its people, creativity, quality service, integrity, open communication, collaboration, building community partnerships, mutual respect and diversity. Our staff finds their work challenging, yet rewarding, and most importantly they enjoy the chance to make a difference through public service.
The Position
This position, within the Human Services Department, will work as a member of the City’s Mobile Evaluation Team (MET) and to meet the operational needs, of the new Homeless Services Division of the Human Services Department assigned by the Homeless Services Manager. The Mobile Evaluation Team (MET) is a collaboration between the Fremont Police Department, City of Fremont Human Services Department, and the Washington Hospital Healthcare System. MET is a field-based team that provides comprehensive and compassionate services to Fremont’s most vulnerable populations, including community members experiencing homelessness or mental illness. MET provides crisis intervention and de-escalation, guidance and encouragement, and connects community members needing assistance with local mental health and homeless service providers. MET works to support community members engaged in services to pursue healthy outcomes.
A majority of the work is completed in the field and may require some scheduled early morning hours as well as some, evening and weekend hours. As a Crisis Intervention Specialist, you will carry a client caseload including a broad range of clients from juveniles to seniors. It is anticipated that the work load will combine both clinical work as well as more traditional case management assignments involving problem solving, resource coordination, client advocacy, follow-up, and assistance in completing applications for both temporary and permanent housing.
Examples of Job Duties
- Receives client referrals or duty assignments, through Police Dispatch or MET Sergeant as part of the MET team, or from the Homeless Services Manager or other team members in Human Services. In response to Crisis calls through the Police Department, the Crisis intervention specialist will normally be deployed with a police officer. With other field contacts, where there is no crisis situation, two Crisis Intervention Specialists, or a Crisis Intervention Specialist and a Social Worker, may be deployed through Human Services to provide client outreach and follow-up services. Additionally, a Crisis Intervention Specialist may also be asked to accompany a Code Enforcement Officer, or Environmental Services Specialist or member of the Fire Department to provide information and resources to homeless residents.
- Conducts comprehensive client assessments to collect functional, psycho-social, environmental, employment, financial, housing and family information in order to develop a stabilization plan.
- Assists as needed, in establishing a health home, including arranging required transportation to and from services.
- Conducts housing problem solving and housing assessment, as part of Alameda County’s Coordinated Entry System. Assessments will be conducted at locations where client finds comfortable and is easily accessible.
- Assists with housing application and pertinent documentation procurement, as needed
- Trains to utilize County Housing Management Information System (HMIS) to enter and retrieve data related to work with homeless clients.
- Maintains current knowledge of public benefit programs and community resources for all age groups.
- Researches relevant services to meet client needs.
- Accompanies or assists clients in accessing needed services and advocates on their behalf.
- Provides scheduled visits to Fremont Winter Shelter or homeless or other temporary shelters to provide resource information and to conduct coordinated entry housing assessments.
- Works to maintain and share an updated resource list outlining services and programs to support client population.
- Develops and maintains strong working relationships with staff in the Police and Human Services Department, other City Departments, hospitals, health care professionals, family service providers, the Family Resource Center, homeless/housing service providers and the community at large.
- Maintains program documentation and outcome measures.
- Prepares written and statistical reports.
- Completes Crisis Intervention Training (CIT) Attends regular and ongoing coordination meetings with other MET team members and Human Services Department Team Members.
- Prepares correspondence and reports on client histories, treatment progress and other matters related to case treatment.
- Enters data into client health record system.
This Crisis Intervention Specialist position is grant funded and a 2-year limited term assignment. The duration of the position is dependent on the City identifying additional funding sources.
