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FINAL FILING DATE:                        We are accepting applications until closing at 5pm, July 13, 2020.

TENTATIVE TEST DATES:              Online Assessment: August 1, 2020

IT IS MANDATORY THAT YOU COMPLETE THE SUPPLEMENTAL QUESTIONNAIRE. YOUR APPLICATION WILL BE REJECTED IF YOU DO NOT PROVIDE ALL NECESSARY INFORMATION.

THE POSITION

The Human Resources Department is establishing an employment list for the citywide classification of Office Assistant II.  There is currently no vacancy for this position, however, the employment list that will be established from this recruitment may be utilized to fill future vacancies. The normal work schedule is Monday through Friday, 8 am –5 pm; a flex schedule may be available.

The City of Roseville promotes a no smoking atmosphere.

THE CITY

The City of Roseville (COR) incorporates the following CORe Competencies as part of the City’s culture:

• Focus on people: Develop and deliver service-oriented solutions that meet or exceed expectations.
• Build trust: Ensure honesty and integrity to gain confidence and support of others.
• Ensure accountability: Take responsibility for the outcomes of one’s own work and foster a sense of ownership in others.
• Communicate effectively: Deliver clear, concise messages and actively listen to ideas and questions.
• Collaborate inclusively:  Build effective working partnerships, alliances, and teams.
• Make quality decisions: Make sound, timely decisions and recommendations.
• Be adaptable/agile: Change approach or methods to best fit the situation and effectively balance competing priorities.

DEFINITION

To perform responsible administrative and customer support duties for an assigned department, division, or program including receiving and responding to inquiries from the public, other City departments and outside agencies; to prepare documents, correspondence and routine reports; to receive and process payments; and to provide other support duties as assigned.

DISTINGUISHING CHARACTERISTICS

This is the journey level class in the Office Assistant series and is distinguished from the I level by the ability to perform the full range of duties assigned with only occasional instruction or assistance as unusual or unique situations arise.  Positions in this class are flexibly staffed and are normally filled by advancement from the I level.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from a higher level supervisor or manager.

EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:

• Serve as first line of contact to external customers via telephone or in person; refer customers to appropriate staff and/or provide a variety of general information regarding City functions and services; and explain department operating policies and procedures.
• Prepare, compile, tabulate and maintain data including databases, various documents and statistical and operational reports and records.
• Type and proofread a variety of documents including general correspondence, agendas, reports, memos and statistical reports.
• Develop, maintain and archive a variety of files and records. 
• Support departmental hiring process; schedule interviews; complete and submit new hire documents; inform new hires of department policies and procedures; arrange computer and facility access.
• Receive, review and process payroll for assigned department; identify and resolve discrepancies; verify overtime usage; research and respond to questions from staff regarding payroll.
• Receive, review and process invoices, payment requests, reimbursement requests and credit card charges; track costs, ensuring proper coding; researches and resolves errors in orders received and invoices; prepare and process purchase requisitions.
• Order, maintain and reconcile purchases of office supplies, merchandise and other and special purchases related to department operations; maintain inventory.
• Schedule meetings and maintain calendars for department staff; reserve and prepare conference rooms; prepare meeting agendas; attend meetings and take and publish meeting minutes.
• Make travel arrangements for department staff; receive and process reimbursement requests.
• Assist the public with reserving and renting City facilities; register customers for classes, programs and tours; may participate in tours as required.
• Respond to letters and routine correspondence; receive, sort, open, time stamp and distribute time mail.
• Create, edit and update department information on internet and intranet.
• Assist with annual and mid-year budget entry; prepare monthly budget reports.
• Track and register staff for training classes as needed.
• Prepare, track and close out work orders and service requests; dispatch field personnel, as required.
• Issue, receive, type and process various applications, permits and other forms; apply departmental policies and procedures in determining completeness of applications; calculate fees.
• Receive and process payments for a variety of services; handle cash; prepare deposits; prepare and send billing statements as required by program.
• Distribute petty cash; reconcile and complete petty cash requests and send to Finance Department.
• Perform administrative tasks in support of special projects that includes the collection, review, compilation and verification of data.
• Collect, compile and submit data in support of grant administration activities.
• Create, revise and implement procedures related to assignment; recommend and participate in the implementation and improvement of policies and procedures.
• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
• Perform related work as required.

MINIMUM QUALIFICATIONS

Knowledge of:

• Modern office equipment and procedures including use of a variety of software applications.
• Customer service principles and public relations techniques.
• English usage, spelling, grammar and punctuation.
• Business letter writing and report preparation.
• City services provided.
• Advanced customer service techniques.
• Policies and procedures of the assigned department or program.
• Basic accounting principles; financial record keeping and reporting.

Ability to:

• Learn pertinent local State and Federal laws, codes, ordinances, City functions, policies, rules and regulations.
• On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures.
• On a continuous basis, sit at desk for long periods of time; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means; and lift or carry weight of 10 pounds or less.
• Develop and maintain filing systems.
• Compose general correspondence and letters and take meeting minutes.
• Use a personal computer and a variety of software applications.
• Plan and organize workload.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Communicate clearly and concisely, both orally and in writing.
• Independently perform administrative and customer service duties in support of assigned department or program.
• Research, respond to and assist in the resolution of inquiries and complaints.
• Prepare correspondence, memorandums, and routine financial and operational reports.
• Accurately calculate fees and handle money.
• Use independent judgment and personal initiative.
• Know, understand, interpret and explain department and program policies and procedures.

Experience and Training

Experience:

Two years of responsible experience performing duties similar to that of an Office Assistant I with the City of Roseville (performing responsible administrative and customer support duties for an assigned department, division, or program).

AND

Training:

Equivalent to completion of the twelfth (12th) grade, GED, or higher level degree.

License or Certificate

Possession of a valid California driver’s license by date of appointment.

SUPPLEMENTAL QUESTIONNAIRE

1. Your responses to these questions must be consistent with your employment application information.  This experience must also be described in the “Work Experience" section of this application.  Responses to the supplemental questionnaire that are inconsistent from your “Work Experience” section in the application will not be scored.  I understand and agree with the above instructions.

• Yes
• No

2. Was any of the work experience listed on your application an unpaid internship, or volunteer work?  If so, please list below which ones.

3. How many years of clerical experience do you have?

• Less than 2 Years
• 2-3 Years
• 3-4 Years
• 4-5 Years
• 5-6 Years
• 6+ Years

4. Please describe the experience that qualifies you for this position. Your response to this question must be consistent with the Work Experience section of your application. Failure to adequately describe your qualifying work experience may disqualify you from this recruitment.

SELECTION PROCESS

Applicants will be invited to an online exam (pass/fail).  Candidates receiving a passing score will be screened and those meeting the minimum qualifications will be scored in the Formula Rate Examination.  Scores from this evaluation will determine applicant ranking and placement on the Employment List.  Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check and, depending on position applied for, a pre-employment medical exam and a drug and alcohol screening test.

THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER.  IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS.  MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.

FINAL FILING DATE:                        We are accepting applications until closing at 5pm, July 13, 2020.

TENTATIVE TEST DATES:              Online Assessment: August 1, 2020

IT IS MANDATORY THAT YOU COMPLETE THE SUPPLEMENTAL QUESTIONNAIRE. YOUR APPLICATION WILL BE REJECTED IF YOU DO NOT PROVIDE ALL NECESSARY INFORMATION.

THE POSITION

The Human Resources Department is establishing an employment list for the citywide classification of Office Assistant I.  There is currently no vacancy for this position, however, the employment list that will be established from this recruitment may be utilized to fill future vacancies. The normal work schedule is Monday through Friday, 8 am –5 pm; a flex schedule may be available.

The City of Roseville promotes a no smoking atmosphere.

THE CITY

The City of Roseville (COR) incorporates the following CORe Competencies as part of the City’s culture:

• Focus on people: Develop and deliver service-oriented solutions that meet or exceed expectations.
• Build trust: Ensure honesty and integrity to gain confidence and support of others.
• Ensure accountability: Take responsibility for the outcomes of one’s own work and foster a sense of ownership in others.
• Communicate effectively: Deliver clear, concise messages and actively listen to ideas and questions.
• Collaborate inclusively:  Build effective working partnerships, alliances, and teams.
• Make quality decisions: Make sound, timely decisions and recommendations.
• Be adaptable/agile: Change approach or methods to best fit the situation and effectively balance competing priorities.

DEFINITION

To perform responsible administrative and customer support duties for an assigned department, division, or program including receiving and responding to inquiries from the public, other City departments and outside agencies; to prepare documents, correspondence and routine reports; to receive and process payments; and to provide other support duties as assigned.

DISTINGUISHING CHARACTERISTICS

This is the entry level class in the Office Assistant series.  Positions in this class typically have little or no directly related work experience and work under immediate supervision while learning job tasks.  The Office Assistant I class is distinguished from the II level by the performance of less than the full range of duties assigned to the II level.  Incumbents work under immediate supervision while learning job tasks, progressing to general supervision as procedures and processes of assigned area of responsibility are learned.

SUPERVISION RECEIVED AND EXERCISED

Receives immediate supervision from a higher level supervisor or manager.

EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:

• Serve as first line of contact to external customers via telephone or in person; refer customers to appropriate staff and/or provide a variety of general information regarding City functions and services; and explain department operating policies and procedures.
• Prepare, compile, tabulate and maintain data including databases, various documents and statistical and operational reports and records.
• Type and proofread a variety of documents including general correspondence, agendas, reports, memos and statistical reports.
• Develop, maintain and archive a variety of files and records. 
• Support departmental hiring process; schedule interviews; complete and submit new hire documents; inform new hires of department policies and procedures; arrange computer and facility access.
• Receive, review and process payroll for assigned department; identify and resolve discrepancies; verify overtime usage; research and respond to questions from staff regarding payroll.
• Receive, review and process invoices, payment requests, reimbursement requests and credit card charges; track costs, ensuring proper coding; researches and resolves errors in orders received and invoices; prepare and process purchase requisitions.
• Order, maintain and reconcile purchases of office supplies, merchandise and other and special purchases related to department operations; maintain inventory.
• Schedule meetings and maintain calendars for department staff; reserve and prepare conference rooms; prepare meeting agendas; attend meetings and take and publish meeting minutes.
• Make travel arrangements for department staff; receive and process reimbursement requests.
• Assist the public with reserving and renting City facilities; register customers for classes, programs and tours; may participate in tours as required.
• Respond to letters and routine correspondence; receive, sort, open, time stamp and distribute time mail.
• Create, edit and update department information on internet and intranet.
• Assist with annual and mid-year budget entry; prepare monthly budget reports.
• Track and register staff for training classes as needed.
• Prepare, track and close out work orders and service requests; dispatch field personnel, as required.
• Issue, receive, type and process various applications, permits and other forms; apply departmental policies and procedures in determining completeness of applications; calculate fees.
• Receive and process payments for a variety of services; handle cash; prepare deposits; prepare and send billing statements as required by program.
• Distribute petty cash; reconcile and complete petty cash requests and send to Finance Department.
• Perform administrative tasks in support of special projects that includes the collection, review, compilation and verification of data.
• Collect, compile and submit data in support of grant administration activities.
• Create, revise and implement procedures related to assignment; recommend and participate in the implementation and improvement of policies and procedures.
• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
• Perform related work as required.

MINIMUM QUALIFICATIONS

Knowledge of:

• Modern office equipment and procedures including use of a variety of software applications.
• Customer service principles and public relations techniques.
• English usage, spelling, grammar and punctuation.
• Business letter writing and report preparation.

Ability to:

• Learn pertinent local State and Federal laws, codes, ordinances, City functions, policies, rules and regulations.
• On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures.
• On a continuous basis, sit at desk for long periods of time; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means; and lift or carry weight of 10 pounds or less.
• Develop and maintain filing systems.
• Compose general correspondence and letters and take meeting minutes.
• Use a personal computer and a variety of software applications.
• Plan and organize workload.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Communicate clearly and concisely, both orally and in writing.

Experience and Training

Experience:

One year of increasingly responsible clerical and customer service experience.

AND

Training:

Equivalent to completion of the twelfth (12th) grade, GED, or higher level degree.

License or Certificate

Possession of a valid California driver’s license by date of appointment.

SUPPLEMENTAL QUESTIONNAIRE

1. Your responses to these questions must be consistent with your employment application information.  This experience must also be described in the “Work Experience" section of this application.  Responses to the supplemental questionnaire that are inconsistent from your “Work Experience” section in the application will not be scored.  I understand and agree with the above instructions.

• Yes
• No

2. Was any of the work experience listed on your application an unpaid internship, or volunteer work?  If so, please list below which ones.

3. How many years of clerical experience do you have?

• Less than 1 Year
• 1-2 Years
• 2-3 Years
• 3-4 Years
• 4-5 Years
• 5+ Years

4. Please describe the experience that qualifies you for this position. Your response to this question must be consistent with the Work Experience section of your application. Failure to adequately describe your qualifying work experience may disqualify you from this recruitment.

SELECTION PROCESS

Applicants will be invited to an online exam (pass/fail).  Candidates receiving a passing score will be screened and those meeting the minimum qualifications will be scored in the Formula Rate Examination.  Scores from this evaluation will determine applicant ranking and placement on the Employment List.  Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check and, depending on position applied for, a pre-employment medical exam and a drug and alcohol screening test.

THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER.  IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS.  MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.

The County of Yuba is currently recruiting for the position of Health Education Specialist (Extra-Help) in the Health & Human Services Department. These positions will conduct disease investigations for certain reportable communicable diseases; determines identifying information for cases and contacts who may have been exposed to cases of the COVID-19 communicable disease; refer cases and contacts to healthcare as appropriate.

MAJOR RESPONSIBILITIES:  (including but not limited to the following)

• Follow set protocols for contacting assigned newly diagnosed COVID-19 case patients, assuring all required questions are asked, education provided, and interaction is conducted with professionalism and empathy to encourage forthrightness.
• Explain the importance of adherence to control measures and the need for contact tracing to prevent disease transmission and keep communities healthy, and ensures all follow up questions are answered.
• Assesses health needs of patients/clients, makes recommendations regarding communicable disease treatment programs and immunizations; and coordinates educational and medical resources available.
• Maintain security and confidentiality and adheres to ethical principles and the County of Yuba’s HIPPA policy in the collection, maintenance, use, and dissemination of data and protected health and personally identifiable information.

Under general supervision provide public health outreach, educational and related services for community members; provide technical support to the program(s) assigned and perform related work as assigned. Provide programmatic, client outreach, education and basic counseling in specified health service areas, such as oral health, car and pedestrian safety, nutrition, and tobacco control. Incumbents may also perform similar support work in areas of public health, under the direction of a health professional.

About Yuba County:

Yuba County is situated in the Northern Sacramento Valley, approximately 40 miles north of the State Capitol in Sacramento and two hours away from San Francisco and Lake Tahoe. The boundaries stretch from the farms and orchards of the valley to the timberlands of the Sierras. Yuba County offers its residents the many advantages of a rural lifestyle away from the pressures of the urban areas. The County’s rivers, lakes and outdoor recreation areas provide excellent hunting, fishing, boating and skiing opportunities. Our County vision is to create a “golden” future for Yuba County by inspiring a community of participation, embracing our unique history, and discovering the wealth of our untapped potential.

PEOPLE FIRST – Conduct fair, accurate and transparent elections to increase public participation and confidence

The San Mateo County Registration & Elections Division is seeking seasonal Election Vote Center Representatives (Office Assistant I) to assist in the upcoming November 3, 2020 Presidential General Election. Vote Centers have replaced polling places as in-person voting sites and offer additional services over a longer period of time. This position requires the ability to operate a computer and computer applications/software quickly and accurately.  

We are currently seeking dedicated and hard-working individuals for the temporary, full-time position of Vote Center Representative to be hired for the following duties:

1. Use a computer to verify voter eligibility.
2. Provide information about the upcoming election.
3. Guide voters on use of electronic ballot marking devices.
4. Operate/troubleshoot voting equipment.
5. Provide in-person customer service including assisting voters to register to vote and assisting voters in casting a ballot.
6. Issue ballots.
7. Maintain accurate files and records.
8. Secure Election materials and supplies.

Several, but not all, Vote Center Representatives require fluency in Spanish, Mandarin and/or Cantonese, Tagalog/Filipino Korean, Burmese, Hindi, or Japanese.
 
Vote Centers will be open for four to eleven days. Those hired can expect to work approximately 7 – 15 days including training.
 
Vote Center Representatives will work 5 days per week and 8 hours per day. This assignment will include weekends and potentially 2 or more evenings. On Election Day, Vote Center Representatives will work from 6:00 a.m. - 9:00 p.m. or later if necessary.
 
Vote Center hours are 8:30 a.m. to 5:30 p.m. daily during the period of operation, including weekends and holidays, and 6:00 a.m. to 9:00 p.m. on Election Day, November 3, 2020.  These positions may require evening work assignments.
 
Personal protective equipment and sanitizing supplies will be provided to staff to be used in the Vote Centers and protective measures will be implemented to ensure the safety of Vote Center Representatives, as well as the public.
 
NOTE: This is an extra-help, at-will assignment, paid on an hourly basis. Extra help employees are not guaranteed permanent status at the end of the assignment. Hourly wage starts at: $21.02

IMPORTANT: The County of San Mateo has implemented best-practice guidelines in response to the COVID-19 pandemic to ensure safety of the general public and staff. Such measures include, but are not limited to, enforcing social distancing and providing staff with personal protective equipment, such as gloves, hand sanitizer, face masks, and sneeze guards.

Ideal candidates will have a minimum of one year of general clerical, office assistant, phone services or computer experience, and a close attention to detail. Vote Center hours are 8:30 a.m. to 5:30 p.m. daily during the period of operation, including weekends and holidays, and 6:00 a.m. to 9:00 p.m. on Election Day, November 3, 2020. These positions may require evening work assignments.

The position requires basic addition and subtraction. Vote Center representatives must be proficient in the operation of a computer and computer software and applications.

Applicants with past experience as Poll Workers or Vote Center Representatives are strongly encouraged to apply.

Eleven-day Vote Centers will open on October 24, 2020, and four-day Vote Centers will open on October 31, 2020. Once opened, Vote Centers will remain operational through November 3, 2020.
 
Critical skills for all Vote Center positions include the ability to prioritize work, coordinate several activities, organize and maintain accurate files and records, and understand and carry out oral and written directions. 

FINAL FILING DATE:                        We are accepting applications until closing at 5:00 pm, July 7, 2020

IT IS MANDATORY THAT YOU COMPLETE THE SUPPLEMENTAL QUESTIONNAIRE. YOUR APPLICATION WILL BE REJECTED IF YOU DO NOT PROVIDE ALL NECESSARY INFORMATION.

THE POSITION

The Human Resources Department is accepting applications for the classification of Utility Customer Service Representative II (Finance Clerk II).  The current opening is a limited term, benefitted and full-time position in the Finance Department, but the list may be utilized to fill future regular and full-time vacancies in the City for the duration of the list.  The term length for the current vacancy is not guaranteed but cannot exceed 36 months. The current vacancy is in the Utility Billing division working with the Customer Service team in a call center environment assisting residents with a variety of utility billing requests. The normal work schedule is Monday through Friday, 8:00 am –5:00 pm.

The City of Roseville promotes a no smoking atmosphere.

THE CITY

The City of Roseville (COR) incorporates the following Core Competencies as part of the City’s culture:

• Focus on people: Develop and deliver service-oriented solutions that meet or exceed expectations.
• Build trust: Ensure honesty and integrity to gain confidence and support of others.
• Ensure accountability: Take responsibility for the outcomes of one’s own work and foster a sense of ownership in others.
• Communicate effectively: Deliver clear, concise messages and actively listen to ideas and questions.
• Collaborate inclusively:  Build effective working partnerships, alliances, and teams.
• Make quality decisions: Make sound, timely decisions and recommendations.
• Be adaptable/agile: Change approach or methods to best fit the situation and effectively balance competing priorities.

DEFINITION

To perform a variety of clerical accounting duties in support of specific assigned functional areas; to support other accounting staff; to prepare, maintain, and process accounting records, financial transactions and utility payments; and to provide internal and external customer service.

DISTINGUISHING CHARACTERISTICS

This is the journey level class in the Finance Clerk series and is distinguished from the I level by the ability to perform the full range of duties assigned with only occasional instruction or assistance as unusual or unique situations arise.  Positions in this class are flexibly staffed and are normally filled by advancement from the I level.

This class is distinguished from that of the Senior Finance Clerk in that the latter is an advanced journey level class responsible for highly complex clerical accounting work and may exercise technical and functional supervision over assigned staff.

SUPERVISION RECEIVED AND EXERCISED

• Receives general supervision from assigned management or supervisory staff; and technical and functional supervision from a Senior Finance Clerk.
• May exercise technical and functional supervision over lower level staff as appropriate.

EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:

• Provide customer service at the counter, by telephone, or e-mail; receive money and issue receipts; balance daily cash drawer.
• Assist the public and City employees by answering inquiries about departmental policies, procedures and programs related to utility billing, licensing, accounts payable/receivable, , or consolidated billing.
• Provide clerical support to department staff; make copies of documents as needed; handle correspondence by typing memoranda, letters and reports as required; distribute correspondence, and process incoming and outgoing mail.
• Maintain books, records, and files; assist with processing of documents such as invoices, purchase orders, warrants, tax statements, and other records.
• Work with ledger accounts and other records; maintain subsidiary ledgers; accumulate records and statistics related to departmental operations.
• Research and resolve discrepancies; respond to customer questions regarding utility bills; set up payment arrangements.
• Print service orders and coordinate with other City departments for the turn on and off of utilities.
• Maintain records of monies received; post to ledgers, reconcile, balance and audit accounts; assist in preparing financial statements; quarterly tax returns and fiscal year end reports; complete bank deposit documentation.
• Review invoices for complete and accurate coding, taxes, discounts and totals; match invoices to purchase orders; allocate purchases to correct accounts.
• Process check and invoice print runs, credit card payments, electronic fund transfers, positive pay and file transfers to financial institutions.
• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
• Perform related duties as assigned.

MINIMUM QUALIFICATIONS

Knowledge of:

• Modern office procedures, methods and computer equipment.
• Basic methods of record keeping, including personal computer uses related to spreadsheet and database applications.
• Basic mathematical calculations.
• English usage including spelling, punctuation and grammar.
• Principles of customer service.
• Methods and practices of bookkeeping and financial/statistical record keeping.
• Basic practices of handling cash and various methods of payment.

Ability to:

• Learn to perform a variety of accounting clerical duties in support of specific assigned functional areas.
• Intermittently review documents related to department operations; observe, identify and problem solve office operations and procedures; understand, interpret and explain department policies and procedures; explain operations and problem solve office issues for the public and with staff.
• On a continuous basis, sit at desk and/or stand at counter for long periods of time.  Intermittently twist and reach office equipment; write and use keyboard to communicate through written means; run errands; lift or carry weight of 10 pounds or less.
• Learn to operate a personal computer for data entry, inquiry, and report generation.
• Maintain confidentiality of a wide range of sensitive information.
• Make accurate mathematical calculations.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain cooperative relations with those contacted during the course of work.
• Independently perform difficult and responsible clerical work involving financial and related statistical record keeping.
• Respond to and assist in resolving difficult and/or sensitive inquiries related to financial accounting records and processes.
• Interpret and apply City municipal codes, policies and procedures.

EXPERIENCE AND TRAINING

Experience:

Two years of responsible experience performing duties comparable to that of a Finance Clerk I in the City of Roseville (performing a variety of clerical accounting duties in support of specific assigned functional areas; supporting other accounting staff; to prepare, maintain, and process accounting records, financial transactions and utility payments; and providing internal and external customer service).

AND

Training:

Equivalent to the completion of the twelfth (12th) grade, GED, or higher level degree; supplemental course work in accounting, office management, computer science or related field is desirable.

License or Certificate:

Possession of a valid California Driver’s License by date of appointment.

SUPPLEMENTAL QUESTIONNAIRE

1. Your responses to questions 2-4, the applicant’s education, training and experience, will be scored using a pre-determined formula.  Your responses to these questions must be consistent with your employment application information.  This experience must also be described in the “Work Experience" section of this application.  Responses to the supplemental questionnaire that are inconsistent from your “Work Experience” section in the application will not be scored.  I understand and agree with the above instructions.

• Yes
• No

2. Was any of the work experience listed on your application an unpaid internship, or volunteer work?  If so, please list below which ones.

3. How many years of work experience do you have performing duties comparable to that of a Finance Clerk I in the City of Roseville (performing a variety of clerical accounting duties in support of specific assigned functional areas; supporting other accounting staff; preparing, maintaining, and processing accounting records, financial transactions and utility payments; and providing internal and external customer service)?

• Less than 2 years
• 2-3 Years
• 3-4 Years
• 4-5 Years
• 5+ Years

4. How many years of experience do you have working in a call center environment?

• Less than 1 year
• More than 1 year

5. Please describe your work experience providing customer service.

6. Please describe your experience working with a utility company.

7. Please describe your experience working in a call center environment.

8. Please list any commonly used computer applications you are familiar with and describe your experience using these applications.

9. Please explain how you maintain your patience and stay cooperative when dealing with irate, uncooperative people.

SELECTION PROCESS

All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination.  The applicant’s experience and education will be evaluated using a pre-determined formula.  Scores from this evaluation will determine applicant ranking and placement on the Employment List.  Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations.  Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check and depending on position applied for a pre-employment medical exam and a drug and alcohol screening test.

THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER.  IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS.  MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.

FINAL FILING DATE:                        We are accepting applications until closing at 5:00 pm, July 7, 2020

IT IS MANDATORY THAT YOU COMPLETE THE SUPPLEMENTAL QUESTIONNAIRE. YOUR APPLICATION WILL BE REJECTED IF YOU DO NOT PROVIDE ALL NECESSARY INFORMATION.

THE POSITION

The Human Resources Department is accepting applications for the classification of Utility Customer Service Representative I (Finance Clerk I).  The current opening is a limited term, benefitted and full-time position in the Finance Department, but the list may be utilized to fill future regular and full-time vacancies in the City for the duration of the list.  The term length for the current vacancy is not guaranteed but cannot exceed 36 months. The current vacancy is in the Utility Billing division working with the Customer Service team in a call center environment assisting residents with a variety of utility billing requests. The normal work schedule is Monday through Friday, 8:00 am –5:00 pm.

The City of Roseville promotes a no smoking atmosphere.

THE CITY

The City of Roseville (COR) incorporates the following Core Competencies as part of the City’s culture:

• Focus on people: Develop and deliver service-oriented solutions that meet or exceed expectations.
• Build trust: Ensure honesty and integrity to gain confidence and support of others.
• Ensure accountability: Take responsibility for the outcomes of one’s own work and foster a sense of ownership in others.
• Communicate effectively: Deliver clear, concise messages and actively listen to ideas and questions.
• Collaborate inclusively:  Build effective working partnerships, alliances, and teams.
• Make quality decisions: Make sound, timely decisions and recommendations.
• Be adaptable/agile: Change approach or methods to best fit the situation and effectively balance competing priorities.

DEFINITION

To perform a variety of clerical accounting duties in support of specific assigned functional areas; to support other accounting staff; to prepare, maintain, and process accounting records, financial transactions and utility payments; and to provide internal and external customer service.

DISTINGUISHING CHARACTERISTICS

This is the entry level class in the Finance Clerk series.  Positions in this class typically have little or no directly related work experience and work under immediate supervision while learning job tasks.  The Finance Clerk I is distinguished from the II level by the performance of less than the full range of duties assigned to the II level.  Incumbents work under immediate supervision while learning job tasks, progressing to general supervision as procedures and processes of assigned area of responsibility are learned.

SUPERVISION RECEIVED AND EXERCISED

Receives immediate supervision from assigned management or supervisory staff; and technical and functional supervision from a Senior Finance Clerk.

EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:

• Provide customer service at the counter, by telephone, or e-mail; receive money and issue receipts; balance daily cash drawer.
• Assist the public and City employees by answering inquiries about departmental policies, procedures and programs related to utility billing, licensing, accounts payable/receivable, , or consolidated billing.
• Provide clerical support to department staff; make copies of documents as needed; handle correspondence by typing memoranda, letters and reports as required; distribute correspondence, and process incoming and outgoing mail.
• Maintain books, records, and files; assist with processing of documents such as invoices, purchase orders, warrants, tax statements, and other records.
• Work with ledger accounts and other records; maintain subsidiary ledgers; accumulate records and statistics related to departmental operations.
• Research and resolve discrepancies; respond to customer questions regarding utility bills; set up payment arrangements.
• Print service orders and coordinate with other City departments for the turn on and off of utilities.
• Maintain records of monies received; post to ledgers, reconcile, balance and audit accounts; assist in preparing financial statements; quarterly tax returns and fiscal year end reports; complete bank deposit documentation.
• Review invoices for complete and accurate coding, taxes, discounts and totals; match invoices to purchase orders; allocate purchases to correct accounts.
• Process check and invoice print runs, credit card payments, electronic fund transfers, positive pay and file transfers to financial institutions.
• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
• Perform related duties as assigned.

MINIMUM QUALIFICATIONS

Knowledge of:

• Modern office procedures, methods and computer equipment.
• Basic methods of record keeping, including personal computer uses related to spreadsheet and database applications.
• Basic mathematical calculations.
• English usage including spelling, punctuation and grammar.
• Principles of customer service.

Ability to:

• Learn to perform a variety of accounting clerical duties in support of specific assigned functional areas.
• Intermittently review documents related to department operations; observe, identify and problem solve office operations and procedures; understand, interpret and explain department policies and procedures; explain operations and problem solve office issues for the public and with staff.
• On a continuous basis, sit at desk and/or stand at counter for long periods of time.  Intermittently twist and reach office equipment; write and use keyboard to communicate through written means; run errands; lift or carry weight of 10 pounds or less.
• Learn to operate a personal computer for data entry, inquiry, and report generation.
• Maintain confidentiality of a wide range of sensitive information.
• Make accurate mathematical calculations.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain cooperative relations with those contacted during the course of work.

EXPERIENCE AND TRAINING

Experience:

No experience is required.

AND

Training:

Equivalent to the completion of the twelfth (12th) grade, GED, or higher level degree; supplemental course work in accounting, office management, computer science or related field is desirable.

License or Certificate:

Possession of a valid California Driver’s License by date of appointment.

SUPPLEMENTAL QUESTIONNAIRE

1. Your responses to questions 2-4, the applicant’s education, training and experience, will be scored using a pre-determined formula.  Your responses to these questions must be consistent with your employment application information.  This experience must also be described in the “Work Experience" section of this application.  Responses to the supplemental questionnaire that are inconsistent from your “Work Experience” section in the application will not be scored.  I understand and agree with the above instructions.

• Yes
• No

2. Was any of the work experience listed on your application an unpaid internship, or volunteer work?  If so, please list below which ones.

3. How many years of work experience do you have providing customer service?

• Less than 1 years
• 1-2 Years
• 2-3 Years
• 3-4 Years
• 4+ Years

4. How many years of experience do you have working in a call center environment?

• Less than 1 year
• More than 1 year

5. Please describe your work experience providing customer service.

6. Please describe your experience working with a utility company.

7. Please describe your experience working in a call center environment.

8. Please list any commonly used computer applications you are familiar with and describe your experience using these applications.

9. Please explain how you maintain your patience and stay cooperative when dealing with irate, uncooperative people.

SELECTION PROCESS

All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination.  The applicant’s experience and education will be evaluated using a pre-determined formula.  Scores from this evaluation will determine applicant ranking and placement on the Employment List.  Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations.  Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check and depending on position applied for a pre-employment medical exam and a drug and alcohol screening test.

THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER.  IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS.  MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.

Date Posted:            June 22, 2020

Classification:          PROJECT SPECIALIST, EARLY LEARNING SUPPORT SERVICES

                                   Open recruitment

Work Schedule:       8 hours per day; 5 days per week (Monday – Friday); 12 months per year
 

Salary Range:          Step A                   Step B                   Step C                  Step D                 Step E

(monthly)               starting                  6 mos                  18 mos                 30 mos               42 mos

                                  $8,954                  $9,470                 $10,013                $10,588              $11,197

Benefits:  Total Compensation Package:  Placement on salary schedule.  If a medical plan is selected, the employee will receive a contribution of $1,075.00/month toward the selected medical plan (through CalPERS), Delta Dental, and Life Insurance.  The employee pays the balance of their health premiums from their gross earnings on a pre-tax basis.  If a medical plan is not selected, employees will receive a contribution of $300.00/month toward single coverage for Delta Dental, and Life Insurance.  A vision plan (VSP) is also available.  Employees pay the worker contribution to the Public Employees Retirement System (PERS).

Current Vacancy:     Instructional Services Division; Early Learning Support Services Department;

                                    101 Twin Dolphin Drive; Redwood City, CA  94065

Application Deadline:          Friday, July 10, 2020     (application and supplemental application must be received online, or in the Personnel Office by 5:00PM)

Job Summary:  Under the direction of the Executive Director, Early Learning Support Services (ELSS), coordinate project planning, data collection and analysis, project evaluation and reporting, necessary to accomplish ELSS program goals and objectives.  Assist the Executive Director, staff, and community partners by providing data, tools, communications, information, trainings, meetings, in support of program evaluation and scope of work for high quality early learning and care, school readiness and program activities.

Essential Job Functions:              

• Oversee database development, data monitoring, analysis and reporting for early learning quality improvement initiatives.  Work closely with ELSS staff and subcontracted agencies to provide information, training and technical assistance to ensure timely and accurate data collection
• Coordinate program evaluation development and implementation.  Prepare and conduct activities to meet early learning evaluation needs and the requirements of external evaluation and data reporting as required by grants and funders
• Develop, modify, and disseminate data collection tools, forms, surveys, protocols and reporting templates needed to meet evaluation requirements
• Develop and implement new methods to evaluate the effectiveness of early learning quality improvement activities.
• Prepare for and train ELSS staff, partners, subcontractors, school districts and preschool programs in the department’s centralized early learning community database.  Update database instruction documents
• Provide technical assistance to partners, contractors, subcontractors, and County Office of Education staff regarding program design, assessment tools and measures, and evaluation requirements
• Prepare report, responses and presentations to requests for data, analysis, or support regarding evaluation and data collection by funders and ELSS partners, the media or other agencies/individuals
• Visit early childhood sites to observe and assess classroom/program quality using appropriate measures for evaluation purposes
• Research, compile, and analyze fiscal and evaluation data; prepare reports using various formats and graphic representations to advance local knowledge and practice in early learning.  Collect and synthesize research on best practices in early learning and family services.
• Prepare, write, and review reports and prepare responses to grants and funding proposals
• Plan, prepare, conduct, and participate in meetings with ELSS staff, partners, subcontractors and funders to design and implement annual scope of work and budget related activities
• Prepare applications, outreach materials, and supporting documents needed for the implementation of ELSS strategies
• Partner with the Executive Director of ELSS on program strategies using data and trends
• Act as a liaison to the community; represent the County Office of Education and the ELSS Executive Director
• Assist in the implementation of project objectives that promote significant achievement of children of color, children living in poverty, children with special needs and dual language learners
• Provide consultation and technical assistance on data collection and evaluation topics to ELSS subcontractors and their staff at multiple locations throughout San Mateo County
• Attend and participate in a variety of meetings, conferences, workshops, training sessions and seminars related to the ELSS and related early childhood education training functions; coordinate and facilitate ELSS meetings as directed, support and participate in the activities of the Instructional Services Division and the ELSS department
• Operate a variety of office equipment including a computer and assigned software; monitor and utilize databases; drive a vehicle to conduct work

Qualifications:  Any combination of education and experience providing the job knowledge, skills, and ability for successful job performance will be considered for positions in this classification.  Typical qualifications would be equivalent to:

EDUCATION:    Bachelors degree in Early Childhood Education, Public Administration, Organizational Development, Statistics, or related field

EXPERIENCE:    Three (3) years of increasingly responsible work experience working in early childhood education-related fields linked to program planning and implementation, project management and coordination, and program budgeting and evaluation.

Specialized Skills and Knowledge:     

• Knowledge of significant and related early childhood research and evaluation design, methodology and communication of findings
• Ability to develop effective plans for meeting goals, establishing timelines and measurable checkpoints, estimating required resources, and anticipating obstacles
• Knowledge of database development, statistical analysis and reporting of data for evaluation purposes
• Knowledge of statistical analysis, coding languages for statistical analysis, and data manipulation and representation using Excel, STATA, or other similar programs
• Ability to operate a computer and utilize assigned software, including performing statistical analysis, applying statistical coding language, and performing data manipulation and representation using Excel, STATA, and other similar programs
• Knowledge of principal theories, best practices, policies, procedures and techniques in providing effective care, supervision and early learning activities to preschool children within the context of multiple and diverse cultural and linguistic settings
• Ability to perform assessments on early childhood classrooms/programs using appropriate research tools and measures for evaluation and monitoring purposes
• Knowledge of educational programs, services, standards, requirements and procedures related to early childhood education in a multicultural, multilingual community, such as San Mateo County
• Ability to plan and facilitate meetings with multiple stakeholders within a collaborative structure.
• Ability to establish and maintain effective work relationships with diverse community partners
• Knowledge of local, state and federal standards and requirements governing policies and objectives of assigned programs and activities, including but not limited to Title 22 Community Care Licensing and Title 5 California Education Code
• Knowledge of applicable laws, codes, regulations, policies and procedures related to data usage, research protocols on human subjects, data security and confidentiality
• Ability to interpret, apply and explain applicable laws, codes, regulations, policies and procedures
• Knowledge of practices and procedures involved in developing and implementing training activities for adults
• Ability to facilitate groups in planning, problem solving and decision-making
• Knowledge of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of County children
• Ability to work collaboratively with individuals and groups from diverse ethnic, racial, linguistic and social backgrounds
• Knowledge of record-keeping and report preparation techniques
• Ability to prepare and maintain various records and reports related to assigned activities
• Ability to prepare concise reports and recommendations using data in various report formats and representations
• Knowledge of oral and written communication skills
• Ability to communicate effectively both orally and in writing
• Knowledge of public speaking techniques
• Ability to prepare and deliver oral and written presentations using various data, formats and graphic representations
• Knowledge of interpersonal skills using tact, patience, courtesy and cultural sensitivity
• Ability to establish and maintain cooperative and effective working relationships with others
• Knowledge of operation of a computer and assigned software
• Ability to operate a computer and assigned software
• Knowledge of effective staff supervision
• Ability to analyze situations accurately and adopt an effective course of action
• Ability to plan and organize work
• Ability to meet schedules and time lines

Physical Requirements:  Applicants must possess the physical abilities outlined below with or without accommodation.  San Mateo County Office of Education will consider reasonable accommodation requests.

• Dexterity of hands and fingers to operate a computer keyboard
• Hearing and speaking to exchange information in person and on the telephone
• Seeing to read a variety of materials
• Sitting or standing for extended periods of time
• Bending at the waist, kneeling, or crouching to file materials

Examination Process:  The examination process for this classification will consist of:

1. A scored rating by a screening panel of application materials, including supplemental questionnaire, for education, training, experience, completeness, and accuracy
2. A written examination (anticipated date- July 21 2020)
3. An oral board examination (anticipated date- July 30, 2020

NOTE:  Examination procedures subject to change as deemed necessary by the Executive Director, Personnel Commission Services.

Only the highest qualified candidates will be invited to attend the examinations.

Applicants will be notified of screening and examination results by e-mail or letter.

Personnel Commission

101 Twin Dolphin Drive 

Redwood City, CA  94065

650-802-5300

classifiedjobs@smcoe.org

http://www.smcoe.org/employees-and-employment/personnel-commission

Proof of citizenship or legal status will be required upon offer of employment.

San Mateo County Office of Education provides equal employment opportunity to all qualified persons.  The recruitment, testing, and hiring of all personnel will be without regard to race, ancestry, national origin, age, color, creed, religion, sex, gender identity or expression, sexual orientation, marriage status, medical condition, physical or mental disability, genetic characteristics, or veteran status.

PEOPLE FIRST – Conduct fair, accurate and transparent elections to increase public participation and confidence

The San Mateo County Registration & Elections Division is seeking seasonal Election Worker - Office Assistants to assist in the upcoming November 3, 2020 Presidential General Election. The Elections Division is a fast-paced environment.  This is an excellent opportunity to work with a group of dynamic, well-organized, and highly efficient individuals committed to the democratic process.

We are currently seeking dedicated and hard-working individuals for the temporary, full-time position of Office Assistant to be hired into one of five areas:

Clerical Support/Vote by Mail

• Data entry
• Assembling election supplies
• Assembling and processing of Vote by Mail ballot packets
• Counting ballots
• Operating voting equipment

Customer Service/Phone Bank

• Assisting voters in finding election material and understanding their voting opportunities over the phone

Outreach Services

• Demonstrating voting equipment
• Registering voters
• Presenting information about the upcoming election

Voting Equipment

• Helping function test voting equipment
• Assisting in delivery and pickup of voting equipment at Vote Centers

 
Supplies

• Inventorying and packing/unpacking Vote Center supplies
• May also help with delivering supplies to Vote Centers           

 
Fluency in Spanish, Mandarin and/or Cantonese, Tagalog/Filipino, Korean, Burmese, Hindi, or Japanese preferred in Customer Service/Phone Bank and Outreach Services but not required.
 
The Election Worker is classified as an Office Assistant. The hourly wage for the Election Worker - Office Assistant is $19.88.

NOTE: This is an extra-help, at-will assignment, paid on an hourly basis. Extra help employees are not guaranteed permanent status at the end of the assignment. Overtime is expected.     

IMPORTANT: The County of San Mateo has implemented best-practice guidelines in response to the COVID-19 pandemic to ensure safety of the general public and staff. Such measures include, but are not limited to, enforcing social distancing and providing staff with personal protective equipment, such as gloves, hand sanitizer, face masks, and sneeze guards.                                                  

PEOPLE FIRST – Conduct fair, accurate and transparent elections to increase public participation and confidence

The San Mateo County Registration & Elections Division is seeking seasonal Office Specialists to work as Vote Center Trainers (Office Specialist) to assist in the upcoming November 3, 2020 Presidential General Election. The Elections Division is a fast-paced environment; this is an excellent opportunity to work with a group of dynamic, well-organized and highly efficient individuals committed to the democratic process.

We are currently seeking dedicated and hard-working individuals for the temporary, full-time position of Vote Center Trainer to be hired for the following duties:

• Deliver training to Vote Center Representatives on San Mateo County Elections Procedure, Vote Center set-up and voter assistance.
• Facilitate hands-on training scenarios for Vote Center staff.
• Identify uniquely-skilled staff for special assignments.
• Set up, restore and restock the classroom between training classes.
• Communicate any notes from the Vote Center Representatives regarding policy, equipment or supplies to the Training Supervisor.

Vote Center Training is expected to begin around the end of September. Those hired can expect to work for approximately eight weeks including on-site job training, teaching classes and working at a 4-day Vote Center as a Vote Center Lead. The last expected day of employment will be Election Day, November 3, 2020.
 
Training is held from 9 a.m. to 4 p.m. daily during the period of operation. Daily schedules may include reporting to unit supervisors before a session or staying after training to complete further work. These positions may require evening and/or weekend work assignments.
 
NOTE: This is an extra-help, at-will assignment, paid on an hourly basis. Extra help employees are not guaranteed permanent status at the end of the assignment. Hourly wage: $25.23.
 
IMPORTANT: The County of San Mateo has implemented best-practice guidelines in response to the COVID-19 pandemic to ensure safety of the general public and staff. Such measures include, but are not limited to: enforcing social distancing, and providing staff with personal protective equipment, such as gloves, hand sanitizer, face masks and cleaning the classroom and equipment between training sessions.

Ideal Vote Center Trainer candidates will have strong public speaking abilities, past teaching or training experience with adult learners, computer proficiency and previous knowledge of vote center procedures, vote center applications and equipment.
 
Critical skills for all election worker office specialist positions include the ability to prioritize work, learn new jobs tasks quickly, and understand and carry out oral and written directions.
 
The selected individuals must be available for the entire employment period until the completion of their assignment.
 
The Elections Division is an exciting, fast-paced environment, especially as elections approach. More information about the organization is available on the Elections Division website www.smcacre.org.