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POSITION

To develop, implement, and manage the City’s comprehensive communication plans, public outreach and media strategies.  Develops, coordinates and assists with City-wide strategic initiatives, programs, and special projects; government relations and coordination of legislative advocacy; and to provide highly responsible and complex analytical support to the City Manager’s Office.  The purpose of this recruitment is to fill a vacancy of this newly created position in the City Manager’s Office, as well as establish an eligibility list for future vacancies.

IDEAL CANDIDATE

The City of Woodland is seeking a dynamic and highly motivated individual for the position of Communications Manager.  This position reports to the City Manager and will serve as a key member of the City’s leadership team responsible for the development, implementation, and management of the City’s comprehensive communication plans, community engagement, and media strategies.  In addition to leading communications strategies, this position will provide complex analytical support to the City Manager’s Office with responsibilities which will increase and develop as the position matures.  The position requires exceptional verbal, written, and graphic communication skills and works closely with the broad and diverse set of community stakeholders.  Bilingual skills are highly desirable.

ESSENTIAL JOB FUNCTIONS

The following are typical illustrations of duties encompassed by the job class, not an all-inclusive or limiting list:

• Develop and execute strategic communication and public outreach plans in consultation with City management and City Council to promote initiatives and priorities of the City; work with all City departments to coordinate and manage all external and internal communications.
• Provide advice and support to City staff and elected/appointed officials regarding public and media relations, including goals, strategies, tactics and tools, as appropriate; assists City management and City Council on developing and implementing the most effective approach to communicate with the public and staff about matters of importance and sensitivity.
• Plan, develop, and implement comprehensive communication and public information programs for the City’s written, oral, and multi-media communications with the public, news media, social media platforms, and City staff.
• Develop and maintain effective branding strategies for City’s communications.
• Respond to requests for information and coordinate its dissemination to the media, community groups, and the general public or designates another information source.
• Assist City staff and elected officials with appropriate written, oral and multi-media communications; prepare talking points, key messages, media alerts, public announcements, presentations and other informational materials related to public information.
• Organize and update emergency public information communications strategies during a local disaster or other crisis situations; may participate in an active emergency operation center (EOC).
• Develop, manage and provide oversight of the City’s overall social media strategy and presence.
• Arrange, promote, and participate in special events including dedication ceremonies, appreciation events, and city/community functions.
• Develop and implement methods and materials promoting special events sponsored by the City.
• Plan, conduct and coordinate public opinion research and surveys to determine interest and communicate results to management or staff; identify trends and monitor public information legislation, advise on trends and make recommendations.
• Provide management oversite of the City’s external website and intranet; ensures website content is appropriate and aligns with City communication plans, strategies and website design standards; establish best practices and guidelines for maintaining the web site and other electronic communications, such as social media.
• Research, conceptualize, plan, communicate and/or coordinate implementation of new strategic initiatives that promote a stronger more resilient city;
• Coordinate with other departments, for the preparation and implementation of the City's sustainability and climate resiliency efforts and projects.
• Establish and maintains positive working relationships with co-workers, other City employees, other public agencies, community groups, and the public using principles of good public relations and customer service; acts as liaison with the community and represents the City at meetings.
• Perform other duties as assigned.
• Regular, predictable, consistent and timely attendance is an essential function of the position, in that Employee must be present to work to complete assigned tasks.

QUALIFICATIONS

Any combination of experience and training that provides the required knowledge and abilities is qualifying.  A typical way to acquire the knowledge and abilities would be:

Education: 

Equivalent to a Bachelor’s degree from an accredited four-year college or university with major coursework in communications, marketing, public relations, public administration or other related field.  Master’s Degree in a similar or related field highly desirable. A Master’s degree may substitute for experience, up to two (2) years.

Experience:

Four (4) years of progressively responsible, professional level experience in the field of public information, public relations, communications, journalism or marketing.  Government experience is highly desirable.

License or Certificate:

Requires possession of a valid Class C California driver's license.

APPLICATION

Apply with a City of Woodland application by visiting www.cityofwoodland.org/employment or the Human Resources Office, City Hall, 300 First Street, 2nd Floor, Woodland, CA 95695 by 5:00 p.m., Tuesday, January 26, 2021.  Supplemental questionnaire must be submitted with application by the final filing date to be considered.  Résumés and cover letters are encouraged but will not be accepted in lieu of the completed application form. Postmarks will not be accepted. 

Review Process:  Based on the information provided in the application documents, the best qualified applicants will be invited for further examination.  All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination.  Depending upon the number of applications received, the examination may consist of an application screening, written and/or practical exam, oral interview or any combination thereof.  If you have a disability that requires accommodation during the selection process, please notify Human Resources at least seven (7) days prior to the event.

Panel interviews are tentatively scheduled for Tuesday, February 9, 2021.

BENEFITS

Current Salary:                    
$7,000.03 - $8,934.02 per month

Retirement:                          
CalPERS Retirement System (2% @ 60 Formula for Classic CalPERS members and 2% @ 62 Formula for new CalPERS members)

The City does not participate in social security

Deferred Compensation:                   
Choice of deferred compensation plans (Traditional and Roth)
The City will match up to 2% of employee’s base salary

Medical:                                
CalPERS Medical Insurance Plans, including HMOs & PPOs
City gives an allowance toward the cost of insurance
Maximum Family Allowance for 2021 is $2,111.34 per month

Dental/Vision:                       |
City paid Delta Dental and Medical Eye Services

STD/LTD:                              
City paid wage protection for short and long term disabilities

Life Insurance:                    
City provides $50,000 life insurance policy

Supplemental Benefits:     
Voluntary Supplemental Life, Cancer, Accident Only and Critical Illness insurances, and Flexible Spending Accounts available

Vacation:                              
7 hours per month during first 3 years of service

Sick Leave:                          
8 hours per month

Administrative Leave:         
96 hours of administrative leave provided each fiscal year

Holidays:                              
12.5 paid holidays (including two floating holidays)

Bilingual Pay:                      
$200 per month upon certification

Professional Growth Incentive:      
$625 per fiscal year for additional educational or professional activities

The City of Woodland hires only U.S. citizens and aliens lawfully authorized to work in the U.S.

The City of Woodland is an Equal Opportunity Employer

THE POSITION

The City of Dublin is seeking a Network Systems Coordinator to manage, administer, and secure the day-to-day network systems operations infrastructure; perform a variety of professional, technical and analytical tasks to support the network infrastructure, including but not limited to, data and voice communication systems. The Network Coordinator will also stay informed regarding modern technology, and provide recommendations, support and assistance to the CISO.  The person in this position must be fully competent to perform a wide range of information systems support and may be assigned to provide functional direction over systems support Staff. 

EXAMPLES OF DUTIES

The following key elements describe the basic duties and responsibilities of the position:

• In consultation with internal customers, analyze and evaluate existing information system operations and programs to identify, recommend, and implement new and modified automated systems;
• Perform analysis of local area networks (LAN) and wide area networks (WAN) systems;
• Install, maintain, and troubleshoot a variety of computer, network and auxiliary equipment such as servers, routers, switches, and related peripheral equipment;
• Manage, maintain, and secure public and private WiFi infrastructure.
• Maintain the City’s phone, VOIP, analog, and internet circuits information, monitoring, operations, and maintenance and replacement. Provide input on best practices for phone systems operations;
• Perform basic installations of cables, plugs, computer components and parts and related communication equipment;
• Coordinate and manage consultants, contract personnel, and vendors to perform upgrades and identify and resolve system and network problems or to accomplish specific technology related assignments;
• Implement proper change control and perform tests of the operation of new and modified configurations;
• Operate standard and specialized diagnostic programs to identify or resolve equipment and software problems;
• Coordinate and establish maintenance procedures and schedules;
• Properly document and maintain current documentation on the network infrastructure environment;
• Maintain records and install updates for existing equipment, systems, and programs;
• Based on best practices, establish schedules and complete the regular back up of system configurations;
• Maintain inventory listings and schematics of network systems, equipment, and communication lines;
• Provide support for the City’s telephone and data communication systems;
• Assist in planning and acquisition of technology enhancements related to the City networking and management information systems;
• May be assigned to participate on various internal or external committees and / or user groups.

The City is seeking an experienced technician who has a broad range of support skills to provide day to day computer/desktop support, end-point configuration and management, helpdesk support and management, and maintain and troubleshooting various systems hardware, software, and peripherals. Support to be provided via phone, email and internet, as well as physical workstations throughout the City.

Please note that applications are currently not accepted through CalOpps or any other third-party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers. 
 
The actual salary shall be determined by the final candidate’s qualifications and experience. In addition to the starting salary, employees in the Public Information Representative I/II classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.

Annual Salary Ranges 
Public Information Representative I: $67,412.80 - $82,056 
Public Information Representative II: $74,401.60 - $90,438.40

Municipal Employees’ Federation (MEF), AFSCME, Local 101 represents this position. Click here to view contract information. 

The City of San José’s Environmental Services Department is currently recruiting for two Public Information Representative I/II positions.  

Aligning with ESD’s mission, Public Information Representatives help develop and implement a range of communications strategies for projects and initiatives focused on enhancing the quality of life and environment for San José residents and businesses.   

The ideal candidates have excellent verbal and written communication skills; experience in project implementation and management, planning, community outreach and engagement, social media and short video production; experience with best practices for developing and designing website content; and a can-do attitude and strong interpersonal skills.  

Flexible working hours may be required; some work may occur during evenings and/or weekends as needed.  

Typical responsibilities include but are not limited to:  

• Assisting the Public Information Manager and Senior Public Information Representatives in developing communications plans for public outreach. This includes establishing and meeting appropriate goals and objectives, identifying target audiences, recommending tactics and evaluation methods, determining project budgets, applying the latest communication technologies and tools, setting evaluation standards, and gathering measurement data to ensure an effective public awareness campaign.  
• Creating and implementing public outreach campaigns by meeting with program staff, preparing campaign tactics and budgets, deploying tactics, and evaluating campaign effectiveness.  
• Presenting to community groups as a representative of ESD.  
• Writing and editing a variety of communications materials including: brochures, flyers, web pages, newsletters, news releases, advertisements, memos, surveys and reports.  
• Engaging the audience with appropriate writing style and tone, as well as interpreting lengthy concepts and messages into creative, impactful online, print, and social media content. 
• Manage a social media calendar and strategically time posts. Experience using Canva, iMovie or similar program for quick social media graphics are a plus.  
• Managing the creative production process including developing timelines, providing creative direction to graphic designers, overseeing printing and mail-house services, and negotiating media purchases.  
• Using Vision, the City’s Content Management System (CMS) to create and update content on the ESD website. Experience with Vision, WordPress or other CMS platforms desired.  
• Utilizing web best practices for managing and designing website content. 
• Ability to use iMovie and Adobe Creative Suite (specifically Illustrator, Photoshop, Premiere and Acrobat Pro, and skills with InDesign) are a plus.  
• Knowledge and execution of video script-writing and production desired. 

Competencies 

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. 

Political Skill - In taking action, demonstrates an understanding and consideration of how it will impact stakeholders and affected areas in the organization.  

Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.  

Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. 

Initiative - Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance. 

Computer Skills - Experienced with common business computer applications including but not limited to: MS Outlook; MS Word; MS PowerPoint; MS Access; MS Excel; Vision, WordPress or other CMS platforms; video programs: iMovie and Premiere.  

Multi-Tasking - Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s). 

Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.  

Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts.  

Summary

Under the direction of the IS Operations & Support Assistant Manager this position develops, programs, implements, maintains, supports and troubleshoots NCPA’s Headquarters and Disaster Recovery database environments.  Ensures a reliable backend database infrastructure that is used with many custom in-house applications, including support for a real-time 24 x 7 wholesale electric utility operations. The Database Administrator is responsible for creating and maintaining databases, schemas, queries, users/groups and SQL scripts. Additionally, this position ensures system availability by monitoring system performance, patching, securing, backing up/restoring, and keeping documentation current.    

Classification Levels Duties and Responsibilities

• Level II: This classification has abilities to perform all the responsibilities of a Level I and has an advanced knowledge of database system concepts and integration with 3rd party systems.  Installs, configures, upgrades, and troubleshoots Database server software.  Helps design, script and automate SQL tasks to maintain a high availability environment.  Performs advanced troubleshooting to identify and correct technical problems. Provides support to customers to enhance custom SQL queries. Responsible for performing backup/restoration of databases on a routine basis. 
• Level III: This classification supports and maintains the Agency’s database infrastructure and related applications.  Administers all database objects, including but not limited to schemas, tables, clusters, indexes, and views.  Performs database re-organizations as needed to improve performance.  Performs impact analysis of changes to be made to database objects before implementing significant schema changes. Ensures security for all databases by creating roles and associated privileges.  Controls and monitors user access to databases.  This is the journey level position and is given minimal direction in job duties and responsibilities. 

Essential Duties and Responsibilities          

• Project management for Agency-wide or critical system implementations, including user requirements gathering, product evaluations, user acceptance testing, and rollout.     
• Conducts independent communications with user departments in a cooperative and professional manner
• Provides after-hours emergency system support as necessary.
• Travels to NCPA remote field sites, power plants, members and customers to provide support.
• Other duties may be assigned. 

Competencies                                            

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Is able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Is able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities.

Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Is able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions and responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience         

• Level II: Bachelor Degree in Computer Science, Management Information Systems, Engineering or related field from an accredited institution; minimum three years related experience and/or training; or equivalent combination of education and experience.
             
• Level III: Bachelor Degree in Computer Science, Management Information Systems, Engineering or related field from an accredited institution; five years related experience and/or training; or equivalent combination of education and experience.
   

Language Skills                                                     

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information effectively and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills                                              

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Reasoning Ability                                                 

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills                                                    

• Experienced in the principles and technical methodologies related to the development, design, implementation, analysis and maintenance of computer applications related to database systems in a utility environment. Proficient in Microsoft Windows, Oracle Database, Microsoft SQL Server, SQL, PL/SQL, T-SQL, Oracle Enterprise Manager, SQL Developer, Toad, PowerShell, Batch/cmd scripting, SQL*Plus, RMAN, ASM, Oracle RAC, Clusterware and the Oracle Cluster Registry. Knowledge of Veeam, VMware, and Linux a plus.
   
• Knowledge of Disaster recovery, back-up and recovery, relational database theory, Windows system administration, Oracle standby databases, the Oracle optimizer and execution plans, troubleshooting and debugging, networking (TCP/IP), database security.

Certificates, Licenses, Registrations

California driver's license and insurance.

Other Skills and Abilities                                                  

Ability to write complex programs and develop detailed program specifications; analyze data and situations, reason logically and creatively, identify problems, draw valid conclusions, and develop effective solutions; apply creative thinking in the design and development of methods of processing data with electronic computers; establish and maintain cooperative working relationships with those contacted in the course of the work; communicate effectively verbally and in writing, and prepare effective reports.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit at a desk for long periods of time, and talk or hear.  Occasionally, the employee may be required to perform simple grasping and fine manipulation, use telephone, write or use a keyboard to communicate, crouch, crawl, reach and lift equipment up to 40 lbs.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts and outside weather and must be able to walk on possibly uneven ground.  The noise level in the work environment is usually moderate.

EOE

The Marysville Police Department is recruiting for the position of Public Safety Dispatcher. 

We are seeking energetic and outstanding individuals to join our team.  Ideal candidates are committed to working with their community in total partnership as we work together to improve the quality of life for everyone who works, lives and plays in our city. Public Safety Dispatchers are tasked with dispatching first responders including police, fire and medical services.

The City of Pleasant Hill invites you to apply for the position of Information Systems Technician, Police Department (IS Technician). This classification is in the Information Technology (IT) Division and supports the Pleasant Hill Police Department, under the supervision of the Chief Technology Officer. The IS Technician is expected to perform a variety of duties which include, but are not limited to: computer hardware and software customer support; maintaining telecommunication systems; customer support services including training; providing project support for new and modified systems; installing and configuring desktop computers and related peripheral equipment; and performing other related work as required.

EXAMPLES OF ESSENTIAL FUNCTIONS

• Install and configure desktop computers, printers, and other desktop peripherals; install and support various software and train customers in the use of hardware and software.
• Deploy and support laptop computers and mobile data terminals in police vehicles, set up and train customers in their use.
• Support and troubleshoot current desktop operating systems; perform basic diagnostic testing; analyze root cause of problem and develop long-term solutions; identify and report network problems to the proper network areas; and perform preventative maintenance as needed.
• Analyze failed equipment and perform repairs or return equipment to vendor; review and test vendor repairs.
• Provide technical support in diagnosing and solving problems by phone or remote access; respond to help desk trouble tickets according to urgency and priority levels; log calls into help desk database and use helpdesk software.
• Participate in projects related to computer deployment, software and hardware procurement, or hardware consolidation.
• Develop documentation and standard operating procedures as they relate to assignment.
• Deploy and support communications devices such as smartphones and handheld radios.
• Monitor day-to-day computer operations and resolve operational problems, ensure that all systems are on-line and functional.
• Coordinate, supervise, and assist vendors implementing various technical projects at the police department.
• Keep informed regarding developments in computer technology and related software; distribute pertinent information to end users.
• Establish positive working relationships with representatives of community organizations, state/local agencies and associations, City staff and the public.

ABILITY TO

• Troubleshoot, analyze and resolve computer and network hardware and software problems.
• Conceptualize user information needs and problems; understand departmental operations and identify improvements to enhance productivity.
• Set priorities and meet critical deadlines.
• Communicate effectively, orally and in writing; convey technical concepts to non-technical users.
• Establish effective working relationships in coordinating computer activities and resolving problems.
• Work independently with occasional supervision.
• Train and instruct users as needed.
• Maintain confidentiality as necessary.
• Work weekends or evenings, as required.

KNOWLEDGE OF

• Principles and practices of information technology.
• Personal computers, including hardware/software and related peripheral equipment.
• Best Information Technology security practices.
• Active Directory structure and functions.
• Microsoft Windows operating systems.
• Servers, server operations, and operating systems.
• Networking and telecommunications principles and concepts.
• Modern office equipment and procedures.
• Customer service principles.

EXPERIENCE AND EDUCATION:

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and experience would be:

      Experience:

• Five years of progressively responsible employment in computer operations, troubleshooting and repair. Experience with networking and computers is essential. Experience supporting a public safety department is highly desirable.

      Education:

• Completion of an Associate of Arts degree in Computer Science, Information Technology or related field. Completion of an accredited computer training school will be considered in lieu of an Associates of Arts degree.

SPECIAL REQUIREMENTS:

Network certification is highly desirable. Possession of a Class C California Driver’s License and ability to maintain a good driving record. The ability to pass an extensive pre-employment background check including a polygraph examination is required.               

APPLICATION

Applications must be received by 5:00 p.m. on Friday, January 29, 2021. Applications are only accepted online at www.calopps.org.    Resumes will not be accepted in lieu of a City employment application. 

SELECTION

The most qualified candidates will be invited for an oral board interview, based on background and experience as evidenced by their applications. A written test may be administered.  To be placed on an eligibility list, an applicant must receive a passing score of 70 or more from each panel member.

IMMIGRATION REFORM AND CONTROL ACT

To comply with the Immigration Reform and Control Act, all new employees are required to provide proof of U.S. citizenship or authorization to work in the United States on their first day of employment.

EQUAL OPPORTUNITY EMPLOYER

The City of Pleasant Hill is an Equal Opportunity Employer. In accordance with the Americans with Disabilities Act of 1990 (ADA), requests for special accommodations during any stage of the examination process should be made in advance to the Human Resources Department.

Applications accepted until Tuesday, January 19, 2021

Interviews: February 9, 2021

Resumes are not accepted in lieu of completing a city application.

DEFINITION

Under general supervision of the Director of Finance and Administrative Services, defines, configures, administers, and maintains the City’s computer network. Functional areas include Wide Area Network (ISP relations, DNS, DHCP, remote links, router selection and configuration, storage, firewall/security, Virtual Private Network, Microsoft Azure administration, Office 365 and Exchange online administration) and Local Area Network (layer 2/3 switch selection and configuration, Microsoft Active Directory domain administration, ADFS administration, and backup/restore strategy), supervises the work of Network Administrator(s), and performs other duties as assigned.

EXAMPLES OF DUTIES

Works closely with Finance department managers in the high-level administration and strategy design/implementation of the City’s computer network. Takes ownership of projects, to include hardware selection and configuration, security definitions and implementation, and Windows domain administration. Configures the network for optimal performance. Researches, defines, recommends, and manages VPN strategy, upgrades/additions to server farm, and server-based software upgrades and installations. Refines Windows domain security model, group policy, and backup/restore strategy.

MINIMUM QUALIFICATIONS

Knowledge of:  Network design, architecture, and topology; TCP/IP and other networking protocols, as well as the OSI model; Hardware configuration, to include routers, switches, and Windows-based servers and workstations; Firewall and VPN solutions; Web server administration; Microsoft Windows Server operating systems, including Hyper-V; Microsoft SQL Server; Azure Environment; Network storage and backup/restore strategies; Automated task definition and scheduling; and, event log analysis.

Ability to:  Apply current industry-standard technology toward the administration of the City’s network; provide broad and narrow analyses of network systems and recommend improvements; manage multiple tasks and projects simultaneously; communicate effectively orally and in writing; document current status and progression of network systems; provide mentorship and occasional supervision to Network Administrator(s); assist in training of team members and the user community; interact positively and cooperate with co-workers, respond politely to customers, work as a team member, function under demanding time pressure, respond in a positive manner to supervision, and attend work and perform duties on a regular and consistent basis.

Experience:  Minimum of six years of full-time, increasingly responsible experience in network and systems administration.

Education:  High school graduation or equivalent. Graduation from college or university with emphasis in Information Technology or related field, along with any applicable industry certifications, is desirable.

License:   Possession of a valid Class C California Drivers License.