DESCRIPTION/RESPONSIBILITIES:
Please note that applications are currently not accepted through CalOpps or any other third party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers.
Human Resources is recruiting for an overstrength Analyst I/II to support citywide employee learning and development programming. This is an exciting opportunity to contribute to the development of innovative and creative employee learning and development programs.
The position requires strong organizational skills, the ability to build effective working relationships with City Departments and outside consultants, and the ability to effectively communicate in both verbal and written formats. Attention to detail and a strong customer service perspective are critical. The position is funded through June 30, 2020 with anticipated extension through fiscal year 2020-2021.
Major responsibilities for the position include:
Develop and manage consultant contracts efficiently and accurately
*Develop drafts of a scope of work (when needed) for a training area based on internal conversations of what is needed and vet with Senior Analyst/Assistant Director to ensure a clear understanding of the desired work to be performed and target audience.
*Work with the team and departmental staff to record, process, and pay invoices accurately and consistent with City/Department finance procedures.
Manage training and development consultants for effectiveness and quality.
*Ensure from the start of an engagement that the details of the scope of the work and expectations for delivery are clearly understood by the consultant.
*Regularly check-in with the consultant to understand their needs and ensure that the logistics of delivery are addressed and can be efficiently and effectively executed.
*Ensure an evaluation mechanism and format is identified and at the completion they are collected, documented, summarized, and shared back with the consultant.
*Develop knowledge and understanding of effective practices and principles for effective delivery of training – e.g. adult learning, needs assessment, evaluation techniques.
Manage projects efficiently and effectively in a highly collaborative environment.
*Once a scope of work has been clarified, develop a timeline and key deliverables in a workplan/milestones document.
*Use agile tools and techniques for continuous work improvements, transparency with other team members, problem-solving with others, prioritizing workload, and securing support or assistance when needed.
This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.
The successful candidate may be hired at either the Analyst I or the Analyst II level; the actual salary shall be determined by the final candidate’s qualifications and experience. In addition to the starting salary, employees in this classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.
Selection Process
The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise.
You will be prompted to answer the following job-specific questions during the online application process. Please note that there is a 4,000-character limit, including spaces, for each text response.
*Please describe an experience where you had to manage multiple “moving parts” of a process or project to successfully complete it on time.
*Describe your experience in the following areas: teaching or training, project management, and contract management. Please indicate which area(s) you have experience with and provide a brief description of your responsibilities.
*Please describe a situation where you had to gather a lot of data and information to make a recommendation. How did you approach the work? What was the result?
*Please describe what continuous improvement means to you and provide an example from your own experience that would illustrate continuous improvement.
*Please tell us what customer service means to you. Give us an example of a situation or project where you had to assess customer needs. What did you do? What was your process? What was the outcome? Did you wish you did anything differently?
*Tell us about a situation or a project where the outcome was unclear or not well defined. How did you handle it?
You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration.
If you have questions about the duties of these positions, the selection or hiring processes, please contact Sharon Zimmerman at sharon.zimmerman@sanjoseca.gov
