Search Jobs

DESCRIPTION/RESPONSIBILITIES:

     Please note that applications are currently not accepted through CalOpps or any other third-party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers. 

     The actual salary shall be determined by the final candidate’s qualifications and experience.  In addition to the starting salary, employees in the Public Information Representative classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. 

     Annual Salary Ranges

     Public Information Representative I: $67,412.80 - $82,056

     Public Information Representative II: $74,401.60 - $90,438.40

     Municipal Employees’ Federation (MEF), AFSCME, Local 101 represents this position. Click here to view contract information.

     PBCE seeks a talented Web & Social Media Coordinator who would enjoy working with our large team of urban planners, building permit staff, and code enforcement staff for the goal of creating and disseminating attractive, easy-to-understand information that benefits the well-being of residents and businesses of San José.

     This is a career opportunity to deeply exercise and grow your web management and social media skills while learning about how our city is planned, built, and protected. As you gain command of this position over time, you will be relied upon to lead the process for ongoing improvements to the website and to strategically lead the department’s social media for disseminating public information and encouraging engagement. The Web & Social Media Coordinator is overseen and guided by the PBCE Public Information Manager and will enjoy the support and guidance from web and social media coordinators in other departments.

     Selection Process

     The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process.  Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise.

     You will be prompted to answer the following job-specific questions during the online application process.  Please note that there is a 4,000-character limit, including spaces, for each text response.

     - Please list any degrees you possess, including specific area of study and institution from which it was obtained. If you do not have a related degree provide a detailed explanation of your education and experience that qualifies you for this position.

     Note: Per the Public Information Representative I Minimum Qualifications Acceptable Substitution section, additional years of professional experience in public relations, public information or other related experience may be substituted for education on a year-for-year basis up to two years.

     - Describe any relevant progressively responsible professional public information, marketing, or public relations related experience. Include dates of employment, name of employer(s), job title, and primary duties.  

     - Describe your experience with designing, managing, or maintaining a website or website-related project for up to two (2) projects. For each project, answer the following:

     a.  What was the goal of the website and who was the target audience?

     b.  What was your role on the website?

     c.  How many months or years did you work in your role?

     d.  What is the underlying website platform/application?

     e.  What tools, if any, did you use in creating or managing the website, e.g., Photoshop, etc.?

     f.  You will be asked to show examples of your social media work and provide any links below.

     - Describe your experience designing and managing social media to support an agency’s publicity needs. Provide up to two (2) examples of experience. For each example description, answer the following:

     a.  What was the goal of the social media, who was the target audience, and which platforms did you use?

     b.  What was your role on producing the social media?

     c.  How many months or years did you work in this role?

     d.  What tools, if any, did you use in creating the social media, e.g., HootSuite, Canva, etc.

     e.  You will be asked to show examples of your social media work and provide any links below.

     - Which of the following computer programs and platforms are you proficient in using? (Select all that apply)

     *

          + Photoshop

          + Illustrator

          + InDesign

          + HootSuite

          + Twitter

          + Facebook

          + Instagram

          + Nextdoor

          + Microsoft Office Suite

          + Other

          + None of the Above

     - Answer the following questions for each selected computer program/platform:

     a.  What classes or trainings have you completed for each program?

     b.  How many years have you been using each program?

     c.  On a scale of 1 to 10 with 1 being beginner and 10 being expert, rate your knowledge and skill with each program.

     - Do you have an online portfolio, or can you provide links to examples of your work? Please provide the links. If not, send examples of your work to lisa.harding@sanjoseca.gov by September 30, 2020 at 11:59 PM.

     You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. 

     If you have questions about the duties of these positions, the selection or hiring processes, please contact Lisa Harding via email at lisa.harding@sanjoseca.gov

Tri-City is actively recruiting to fill one vacancy for the position of Information Technology (IT) Specialist I within our IT Department.  Under supervision, the IT Specialist I will provide first level IT support to end users.  The IT Specialist I will report to the IT Project and Service Desk Supervisor.

This position is responsible for a variety of ongoing responsibilities including, but not limited to:

• Provide direct, first-level support to users across the Agency and provide support to help desk/service requests.

• Helping set up hardware or software, diagnosing connectivity or data access problems, answering questions about hardware or software, and helping users access shared drives and devices.

• Set up audio/visual equipment, webinars, videoconferences, etc.

• Support the IT department and the Agency by troubleshooting systems and hardware, particularly after server migration or an organization-wide update.

• Identifies issues with new hardware or software and works with users or on the back end of servers to quickly resolve those issues and prevent delays.

• Prepare reports on hardware and software issues; Install, configure and maintain software and hardware systems; Assist in development and enhancement of IT systems.

• Analyze system issues and provide resolutions;

• Assist in maintaining Agency’s asset inventory database and other databases and reports;

• Maintain information security throughout the Agency.

• Set up antivirus programs at work stations, implement policies for email security, and perform periodic data audits and backups to prevent information loss and unauthorized access.

• Maintain confidentiality and security of company documents and clients.

• Recommend process improvements to ensure system reliability, scalability, security, integrity and performance.

• Ensure that all access and distribution to protected health information is in compliance with federal, state, and agency regulations, including the Health Insurance Portability and Accountability Act (HIPAA) and The Health Information Technology for Economic and Clinical Health Act, Public Law 111-005 (“HITECH Act”); and other duties as assigned.

The actual salary shall be determined by the final candidate’s qualifications and experience.  In addition to the starting salary, employees in the Enterprise Technology Manager classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. 

The City of San José, Information Technology Department is seeking an Enterprise Resource Planning (ERP) & Business Applications Manager responsible for delivering technology supporting Human Resources, Enterprise Financials, Forecast & Budgeting, Revenue Management, Recruitment, Expense Management, and Payroll business functions.

The ideal candidate will possess excellent technical and system design skills and must be able to effectively turn complex business requirements into a product roadmap and deliver scalable and secure application solutions. The preferred candidate will have strong development and management skills with hands-on experience implementing ERP systems and be able to write code if necessary. Project management skills such as creating and managing project plans, resource allocation, and functional / technical design reviews is required.

Responsibilities:

• Owns management of all aspects of system design and coding, including coordination and tracking of all development activities, status and issues.

• Owns the product vision, strategy, and roadmap for ERP and Cloud applications by collaborating with product owners, stakeholders, and developers.

• Recommends modernization and upgrades of existing business solutions and works closely with functional leads on process re-engineering efforts through presentations and demonstrations.

• Establishes and institutionalizes formal development methodologies, processes, procedures and tools across projects. Ensures all development projects follow standardized procedures.

• Creates/ reviews functional specifications with business users and recommends system designs that can be developed and deployed quickly. Reviews technical specifications with developers to ensure application design meets functional requirements and provides leadership to developers.

• Collaborates on planning, forecasting and resource management for multiple concurrent projects. Manages vendor technology relationships where external services or package solutions are leveraged.

• As a member of the team supporting mission critical applications, be available to respond to all system problems on a 24-hours per day 7-day per week basis

• Ability to multi-tasking and work prioritization is a must for this candidate.

• Works with team members to develop skills and deliver state-of-the-art solutions

• Defines and delivers solutions using PeopleSoft 9.2, Cayenta, Hyperion, and other peripheral applications as needed by business.

• Responsible for on-time month-end, quarter-end, and year-end financial close processes.

• Responsible for on-time and flawless execution of payroll processes on bi-weekly frequency.

• Responsible for hub-and-spoke data warehouse model for enterprise data exchanges and reporting

• Oversees governance and project management activities for the ERP and Business Applications space to ensure user adoption, while simultaneously providing standardization necessary for security, compliance and discoverability.

If you are looking for an exciting opportunity, passionate about making a difference with civic tech through ERP solutions and have an excellent record of leading essential business-technical programs, this is the role for you!

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Competencies

The ideal candidate will possess the following desirable competencies, as demonstrated in past and current employment history:

Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

• 5 or more years of experience architecting and implementing a vision, strategy and roadmap for ERP and other business applications serving Human Resources, Financials, Forecast and Budgeting, Payroll, Recruitment, and other business functions.

• Advanced knowledge and experience managing Enterprise ERP applications such as PeopleSoft, Oracle, and/or Workday.

• Deep technical and architectural understanding of administration and functional capabilities of Human Resources, Payroll, Financial Systems, Forecasting and Budgeting, and other business applications.

• Proven ability to lead business solutions projects to successful conclusion with diverse teams to effectively achieve scalable, secure, and efficient business solutions.

• Establish excellent relationship management and strategic planning skills to work with functional leads and stakeholders to develop product roadmaps and plans.

Project Management – Ensures support for projects and implements agency goals and strategic objectives.

Leadership – Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction.

Analytical Thinking – Approaches a problem or situation by using a logical, systematic, sequential approach.

Change Management – Demonstrates support for innovation and for organizational changes needed to improve the organization's effectiveness; facilitates the implementation and acceptance of change within the workplace.

Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Vision/ Strategic Thinking – Supports, promotes, and ensures alignment with the organization’s vision and values; understands how an organization must change in light of internal and external trends and influences; builds a shared vision with others and influences others to translate vision to action.

Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.

Definition:

Under general supervision, the Communications Officer, as a member of the Police Department, transmits and receives information over the police and public works radio system; dispatches routine and emergency calls for service; types, records, and files information; handles emergency and non-emergency telephone calls utilizing complex technical aids, such as computer aided dispatch systems (CAD), and performs related work as assigned.

Examples of Essential Duties:

The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.

1. Receives emergency and non-emergency telephone calls from the public for police, fire, or other emergency services; determines the nature of the call and the resources necessary to respond.
2. Monitors police radio communications; maintains contact with police units to track officer status and respond to need for additional resources; monitors various radio channels to keep abreast of county-wide police activities affecting the City and assist other county agencies with mutual aid.
3. Prioritizes requests for police and other public safety services; determines availability and location of patrol units; transmits information and dispatches police personnel and equipment in response to calls; routes calls for fire and emergency medical assistance to the Santa Clara County Fire Department.
4. Assists police personnel in the field by quickly and accurately researching and relaying criminal history information and other requested data.
5. Communicates with callers to determine the nature of the call and provide appropriate assistance; maintains composure to ensure that complete and accurate information is transmitted to public safety and medical personnel.
6. Screens non-emergency calls for service; provides requested information or directs callers to the proper person, department or agency.
7. Updates and maintains electronic records and logs of data pertaining to calls and activities.
8. Receives and coordinates requests for emergency Public Works assistance outside of the City’s normal business hours (pertaining to full municipal services in Los Altos, and sewer maintenance requests in Los Altos Hills and the surrounding unincorporated areas).
9. Act in the place of records staff for after-hours walk-in visitors to the Police Department.
10. May assist with the training of new communications personnel.

Minimum Qualifications:

KNOWLEDGE OF: Standard office methods, procedures, software and equipment; Geography of the local area; General public safety communications practices; Principles of customer service.

SKILL AND ABILITY TO: Multi-task and prioritize; Efficiently use radio and other communications equipment; Communicate effectively, both orally and in writing; Analyze situations quickly and accurately; Maintain composure and work effectively under pressure; Understand and follow oral and written direction; Demonstrate initiative and exercise good judgment in the performance of duties; Establish, maintain, and promote positive working relationships with employees, other agencies, and the public; Work various shifts including nights, weekends, holidays, and intermittent shifts as needed.

PHYSICAL REQUIREMENTS AND GENERAL WORKING CONDITIONS: This position will require the ability to work rotating shifts on an on-going basis, including irregular hours on short notice. This position will also be assigned a uniform to wearing during work hours.

EXPERIENCE AND EDUCATION:
Any combination of the listed experience and education requirements may lead to a qualifying application. A typical way to obtain the knowledge and abilities would be:

• Possession of a High School Diploma or G.E.D. equivalent is required.
• Completion of college-level coursework is highly desirable .
• A minimum of one year of public safety dispatching and/or basic clerical experience is required.
• Possession of Basic P.O.S.T. Dispatch Certificate is highly desirable and may be substituted for work experience.

IDEAL CANDIDATE POSSESSES THE FOLLOWING CHARACTERISTICS: Is highly professional, patient, respectful, and ethical; possesses excellent problem-solving skills; ability to multi-task in stressful situations. Communicates effectively and proactively both verbally and in writing. Enjoys working in a small town atmosphere with an engaged public, including merchants, property owners and residents.

Salary and Benefits:

$93,138.24 – $113,210.11 annually DOE

This is a non-exempt position represented by the Police Officers Association.

• Retirement: CalPERS retirement plan for Classic members is 2% @ 60 with employee paying a contribution of 7%. PEPRA employees participate on a 2.0% @ 62 plan, with employee paying 6.75% of the retirement contribution. Benefits based on highest three years of compensation. The City does not participate in Social Security.
• Health Plans: Choice of HMO or PPO plans through CalPERS Health with most family plans covered at 100%. Employees who waive coverage may receive stipend of $350 per month.
• Dental/Vision: City also offers a dental and vision reimbursement plan.
• Flexible Spending Plan: Dependent care and health care reimbursement plan available
• Deferred Compensation: Voluntary participation in either Nationwide or ICMA-RC
• Holidays: 10 annual holidays, plus two floating holidays OR Holiday Compensation
• Vacation: 10 days annually
• Sick Leave: Allowance of 12 days annually

APPLICATION PROCEDURE
A complete City application, cover letter, resume, and testing documents must be submitted online at the City's websiteOpens a New Window..

Applicants must also submit proof of successful completion of either the Criticall Dispatcher test with a passing score or the P.O.S.T. Entry-level Dispatcher Test with a T-score of 50 or above. Please make arrangements to sign up for one of these tests in advance. Lateral applicants that are currently employed as a Public Safety Dispatcher (non-probationary) do not need to submit proof of test scores, however a California POST Dispatcher Academy Certificate is required.

Additionally, A typing certificate certifying a minimum of 40 wpm dated within one year of the application date must be submitted along with the City application. Online typing certificates will not be accepted. If you do not have a typing certificate, please schedule an appointment at a vocational school, or a staffing agency.

SELECTION PROCESS
The recruitment will remain open until filled with a first review date of August 17, 2020. Applicants most closely matching the City’s desired qualifications and organizational needs will be invited to participate in the interview process. Prior to hire, candidates will be required to successfully complete a pre-employment process, including a physical, reference checks and a complete background investigation. A conviction history will not necessarily disqualify an applicant from appointment; However, failure to disclose a conviction will result in disqualification or termination.

EQUAL OPPORTUNITY EMPLOYER
The City of Los Altos is an equal opportunity employer and does not discriminate in employment on the basis of a person’s race, religious creed, color, national origin, ancestry, mental or physical disability, medical condition, marital status, sex, age or sexual orientation. Candidates with a disability, which may require special assistance in any phase of the application or testing process, should advise City of Los Altos upon submittal of application. Documentation of the need for accommodation must accompany the request.

LIMITATIONS AND DISCLAIMER 
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

The Menlo Park Fire Protection District invites you to apply for the position of Information Technology Support Assistant (Public Service Assistant I/II).  This is a part-time, temporary position for the technically oriented person that requires flexible hours.  It is an ideal opportunity for a MIS, Computer Engineering, or Computer Science major, college graduate or for those who are computer literate and would like to develop skills and gain hands-on experience in website management and help-desk and desktop support. This position reports to the IT Manager.

Job Summary

Perform all aspects of support related to the day to day computing needs for District employees. Provide support via phone, e-mail and Intranet as well as perform problem determination at the users’ workstations throughout the District.
 

Responsibilities

• Diagnose and resolve desktop computer problems and requests from users in a timely manner. Provide assistance via phone, e-mail, remote access, and onsite support; escalating more complex requests to senior staff members. Log requests into the help system
• Install, configure, and troubleshoot hardware, including desktops, laptops, peripherals, network equipment
• Install, configure, and troubleshoot software packages, including operating systems, desktop software and custom applications
• Conduct internal software upgrades
• Maintain inventory and prep hardware for recycling. Assist in creating documentation and training manuals.
• Data Entry. Input and Quality Control Index customize forms to database
• Train end-users in operating systems, application programs, and basic computer functionality.
• Special Projects assigned

Minimum Qualifications

• Attention to detail
• Analyze situations accurately and adopt an effective course of action.
• Ability to maintain calm demeanor under customer deadline pressures
• Excellent communication skills, both written and verbal
• Maintain confidentiality.
• Strong initiative, self-motivation, and ability to complete tasks on time
• Ability to work well in a fast-paced, team environment
• Working knowledge of  Windows 10 / OS X Desktop Operating Systems
• Working Knowledge of the Microsoft Office Suite / Office 365
• Working knowledge of IOS operating system for tablets and phones
• Familiarity of Desktop and Laptop hardware components
• Familiarity with basic IT concepts

Additional Qualifications

• Working towards a Degree in Computer Science, Computer Engineering, Information System Technology or related degree
• Knowledge of network protocols and topology a plus
• Preferred A+ Certification and/or Network+ Certification
• Knowledge of imaging software a plus

Selection Process

Applications are accepted until filled.  Interested candidates are encouraged to apply early.   Only those candidates who have the best combination of qualifications in relation to the requirements and duties of the position will continue in the process.  Meeting the minimum qualifications does not guarantee continuation in the process.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

San Mateo County Health is seeking a well-qualified individual for the position of IS Application Support Analyst II – Behavioral Health & Recovery Services - Extra Help.
 
The current vacancy is extra help in the Health Information Technology Division. This position is currently located in San Mateo, CA, but will travel/drive throughout the County to perform duties of the job.
 
Primary responsibilities will include:   

• Interviews, analyzes, and documents end user work processes and systems requirements; conducts systems walk-throughs and technical reviews; develops or refines system specifications, including evaluating and testing vendor software packages for conformance with user requirements and priorities.
• Project Coordination, monitor existing and upcoming projects, evaluate project requests and write business requirements document for proposed projects
• Ability to create and gather business requirements from end users/new requests
• Liaison with Information Services Department (ISD) to ensure that department needs are addressed and met
• Consults with supervisors regarding information technology related issues, needs, and services; conducts special research assignments, gathers data, and prepares reports for consideration by management or special committees.
• Develops and recommends comprehensive standards, policies, procedures, and technical documentation.
• Responds to and resolves software users' inquiries and complaints and escalates problems or issues to vendor representatives as needed.
• Troubleshoots and/or resolves application-related issues in-person, over the phone or remotely.
• Individually or as a team member, works on and is responsible for software applications research, development, conversion, installation, and maintenance projects, including planning, organizing, and defining project requirements, methods, and end objectives in consultation with end users; coordinates project activities with team members, other section staff, user representatives, and outside vendors.

The Information Services Department of the County of San Mateo is seeking highly-qualified candidates for the position of IT APPLICATIONS DEVELOPER - CJI.

To view the online brochure for this recruitment please follow this link: