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The following dates are tentative and subject to change based on the needs of the City.

Final Filing Date: Before 5:00pm, Friday, October 9, 2020 (Supplemental questionnaire required)

Tentative First Interview Date: Week of October 19, 2020

Appointment to this position is contingent upon:

*A pre-employment fingerprinting criminal history records check

Résumé will not be accepted in lieu of application. Application, including all work history, must be fully completed if a résumé is attached. Incomplete and/or inaccurate applications (including applications that indicate “see résumé” in the work experience section) may result in disqualification from the recruitment process. All communication regarding your status in this recruitment process will be conducted via e-mail. Be sure to include a valid e-mail address on the employment application. Applicants are responsible for notifying Human Resources of any changes to contact information.

Selection Procedure

Based on the application screening, those candidates with the most relevant qualifications will be invited to a panel interview which may be conducted virtually.

About the Position

Under general direction, performs professional-level tasks related to municipal planning, zoning, housing, economic development and environmental analysis; researches and analyzes a variety of planning data; prepares various studies and recommendations; prepares and reviews environmental documents; reviews development and subdivision proposals, building plans, permits, and parcel maps; works with developers, architects, attorneys, and the public regarding City standards and policies; may serve as staff to various Commissions and/or committees; and does related work as required.

This classification is a journey level class in the professional planning series.  With the requisite experience, the incumbent can independently assume responsibility for more complex projects and specialized assignments. This position differs from the Assistant Planner position by increased responsibility for project management.

General direction is received from the Principal Planner. Direct supervision and supervision through secondary managers may be provided with specific project assignments in the Community Development Department Responsibilities may include functional supervision of subordinate staff.

Essential Duties

• Conducts assigned planning projects involving land use, populations, structures, economic activities, housing, transportation, environmental and related subjects; conducts research, and confers with applicants, interested parties, and agency representatives to identify problems and opportunities.
• Conducts extensive research in specific or general project areas
• Analyzes data with respect to relevant laws, ordinances, regulations, and policies; determines methods to reconcile project conflicts with local and state law.
• Prepares professional staff reports of summarized data, conclusions and recommendations; makes oral presentations to the public and elected and appointed decision makers.
• Receives and reviews planning applications; coordinates review with various City and outside agencies; may lead a team on complex applications and long range planning projects; responds to inquiries both orally and in writing; interprets planning policies, state laws and local ordinances, within established parameters; explains City procedures in person, over the phone and in writing.
• Drafts resolutions, findings, ordinances and amendments to them, and California Environmental Quality Act documents.
• Prepares and oversees the preparation of graphs, charts and other displays.
• Provides information on city, regional and state environmental, zoning, and subdivision requirements to consultants, developers, property owners and the general public.
• Works extensively on the computer to manage current planning case-loads, produce written documents, prepare maps and graphics, analyze data, create graphics, research on the Internet, and communicate with others through e-mail.
• May administer contracts and oversee the work of consultants.
• May provide staff support to city agencies, commissions or ad-hoc advisory groups.
• Performs duties consistent with the City’s commitment to exceptional customer service.

The City of Belmont is currently recruiting for

Substitute Preschool Teacher

(Casual, Part-Time, w/o Benefits)

(Not to exceed 20 hours per week and 1000 hours in a fiscal year)

Monday - Friday Afternoons - 1pm to 5pm or 2pm to 6pm
 

Requirements:

- Must possess a minimum of 12 Early Childhood Education Units
   (Child Development Principles, Curriculum and Child/Family/Community)

-Must successfully pass TB Test, physical and fingerprinting

Desired Qualifications:

One year or more experience working in a preschool environment.

DEFINITION

Under close supervision, learns, assists with, and performs a variety of activities in support of recreation programs, facilities, and activities; may be assigned to assist with one or more areas, including, but not limited to, summer camp programs, facility support, coaching, administrative support, and/or pre-school programs; performs related duties as assigned.

DISTINGUISHING CHARACTERISTICS

Recreation Leader I is the entry level classification in the Recreation Leader class series. Recreation Leader I is distinguished from Recreation Leader II in that Recreation Leader II incumbents have previous experience and/or advanced education and are able to perform work more independently.

SUPERVISION EXERCISED AND RECEIVED

Receives supervision from supervisory or management staff in Recreation department.

DUTIES AND RESPONSIBILITIES

The duties listed below are illustrative only and are not meant to be a full and exhaustive listing of all of the duties and responsibilities of the position.

• Assists in planning, organizing, and leading recreation activities, which may include summer camp activities, pre-school activities, sports activities, and other events; participates in the development of activities to fit the abilities and interest of the participants;
• Follows and implements assigned curriculum including teaching, overseeing, and/or coaching activities, which may include arts and crafts, group games, and sports; maintains group and individual discipline and code of conduct;
• Facilitates safe and positive recreation experiences; ensures a safe environment; assesses and minimizes risks; assesses and responds to potential injuries and prepares incident reports;
• Keeps records related to assigned function, which may include attendance, participation, progress, etc.;
• Assists with special events, including setup and break down, staffing, etc.;
• Organizes, inventories, and maintains necessary facilities and materials;
• Provides quality customer service to all encountered during the course of work, including instructors, participants, renters, and parents/guardians; registers participants for programs and events; communicates effectively and professionally to parents/guardians of program participants;
• Opens, closes, and secures recreation facilities, as needed;
• Performs a variety of clerical support and receptionist duties;
• Operates a computer and learns and uses software in the course of business, including recreation specific software;
• May be assigned to provide transportation and supervision to program participants, including field trips and special events;
• May be assigned to perform basic money-handling and accounting tasks, such as collecting, logging, and managing payments and refunds;

• May be assigned to perform general maintenance work on facilities, including garbage removal, vacuuming, washing tables, cleaning restrooms, and other similar tasks to ensure facilities remain clean and operational;
• May be assigned to enter classes into database each season and help edit activity guide for the printers;
• May be assigned to purchase supplies for recreation programs; and
• Performs related duties as assigned.

JOB-RELATED QUALIFICATIONS

Knowledge of: Principles and methods used in organizing, conducting, and supervising recreational activities; recreation development, organization, and planning; operation of a recreation facility; City policies and procedures; record keeping techniques; cash handling techniques; basic first aid and safety practices and procedures; customer service principles; recreation activities and services; basic event management and principles; effective leadership and standard safety rules and practices; how to deliver effective recreation services; common crafts, sports, games, and recreation activities appropriate for all ages; basic youth development principles; computer skills to include Microsoft Office.

Ability to: Implement and organize recreation program elements; conduct daily activities of assigned recreation program or function; work independently; prioritize and handle multiple program tasks; think and act quickly in emergencies; judge situations and people accurately; understand and carry out oral and written directions; establish and maintain effective and cooperative relationships with subordinates, peers, supervisors, and the public; communicate to customers clearly and understandably; use basic math skills; operate office equipment including computers, scanners, calculators, printers, and copiers; perform work in a safe manner; perform the physical duties of the job.

EDUCATION AND TRAINING GUIDELINES

Education: A minimum of current enrollment in high school, with minimum age of 15 at time of appointment.  Must possess a work-permit if required by law.

Experience: No previous work experience is required. Depending on area of assignment, previous experience participating in or assisting with the activity and/or sport is desirable.

Licenses: Depending on area of assignment a valid, Class C California Driver’s license may be required. Possession of or ability to obtain a first aid certificate. Possession of or ability to obtain a CPR certification. Ability to obtain Mandated Reporter Training Certification may be required.

SPECIAL REQUIREMENTS

Vision adequate to perform assigned tasks; speak clearly; ability to bend, stoop, or crouch; physical stamina to complete assigned tasks; ability to work off-hours, shifts, or events as required; strength to lift and carry materials weighing up to 20 pounds; and the ability to work outdoors in a variety of weather and temperature conditions.

DEFINITION

Under general supervision, assists with and performs a variety of activities in support of recreation programs, facilities, and activities; may be assigned to assist with one or more areas, including, but not limited to, summer camp programs, facility support, coaching, administrative support, and/or pre-school programs; performs related duties as assigned.

DISTINGUISHING CHARACTERISTICS

Recreation Leader II is the journey-level classification in the Recreation Leader class series. Recreation Leader II is distinguished from Recreation Leader III in that Recreation Leader III incumbents are able to work independently and may assist with program development.

SUPERVISION EXERCISED AND RECEIVED

Receives general supervision from supervisory or management staff in Recreation department.

DUTIES AND RESPONSIBILITIES

The duties listed below are illustrative only and are not meant to be a full and exhaustive listing of all of the duties and responsibilities of the position.

• Participates in planning, organizing, and leading recreation activities, which may include summer camp activities, pre-school activities, sports activities, and other events; participates in the development of activities to fit the abilities and interest of the participants;
• Follows and implements assigned curriculum, including teaching, overseeing, and/or coaching activities, which may include arts and crafts, group games, and sports; maintains group and individual discipline and code of conduct;
• Facilitates safe and positive recreation experiences; ensures a safe environment; assesses and minimizes risks; assesses and responds to potential injuries and prepares incident reports;
• Keeps records related to assigned function, which may include attendance, participation, progress, etc.;
• Assists with special events, including setup and break down, staffing, etc.;
• Organizes, inventories, and maintains necessary facilities and materials;
• Provides quality customer service to all encountered during the course of work, including instructors, participants, renters, and parents/guardians; registers participants for programs and events; communicates effectively and professionally to parents/guardians of program participants;
• Opens, closes, and secures recreation facilities, as needed;
• Performs a variety of clerical support and receptionist duties;
• Operates a computer and learns and uses software in the course of business, including recreation specific software;
• May be assigned to provide transportation and supervision to program participants, including field trips and special events;
• May be assigned to perform basic money-handling and accounting tasks, such as collecting, logging, and managing payments and refunds;
• May be assigned to perform general maintenance work on facilities, including garbage removal, vacuuming, washing tables, cleaning restrooms, and other similar tasks to ensure facilities remain

clean and operational;

• May be assigned to enter classes into database each season and help edit activity guide for the printers;
• May be assigned to purchase supplies for recreation programs; and
• Performs related duties as assigned.

JOB-RELATED QUALIFICATIONS

Knowledge of: Principles and methods used in organizing, conducting, and supervising recreational activities; recreation development, organization, and planning; operation of a recreation facility; City policies and procedures; record keeping techniques; cash handling techniques; basic first aid and safety practices and procedures; customer service principles; recreation activities and services; basic event management and principals; effective leadership and standard safety rules and practices; how to deliver effective recreation services; common crafts, sports, games and recreation activities appropriate for all ages; basic youth development principles; computer skills to include Microsoft Office.

Ability to: Implement and organize recreation program elements; conduct daily activities of assigned recreation program or function; work independently; prioritize and handle multiple program tasks; think and act quickly in emergencies; judge situations and people accurately; understand and carry out oral and written directions; establish and maintain effective and cooperative relationships with subordinates, peers, supervisors, and the public; communicate to customers clearly and understandably; use basic math skills; operate office equipment including computers, scanners, calculators, printers, and copiers; perform work in a safe manner; perform the physical duties of the job.

EDUCATION AND TRAINING GUIDELINES

Any combination of experience and training that would likely provide the required knowledge and abilities. A typical way would be:

Education: A minimum of current enrollment in high school, with minimum age of 16 at time of appointment. Must possess a work-permit if required by law.

Experience: Equivalent to three (3) months of full-time experience (approximately 500 hours) of volunteer or paid work experience in recreation programs or equivalent. Depending on area of assignment, previous knowledge of and experience participating in the activity and/or sport is desirable.

Licenses: Depending on area of assignment, a valid, Class C California Driver’s license may be required. Possession of or ability to obtain a first aid certificate. Possession of or ability to obtain a CPR certification. Completion of Mandated Reporter Training Certification may be required.

SPECIAL REQUIREMENTS

Vision adequate to perform assigned tasks; speak clearly; ability to bend, stoop, or crouch; physical stamina to complete assigned tasks; ability to work off-hours, shifts, or events as required; strength to lift and carry materials weighing up to 20 pounds; and the ability to work outdoors in a variety of weather and temperature conditions.

DEFINITION

Under general supervision, performs a variety of activities in support of recreation programs, facilities, and activities; may be assigned to work in one or more areas, including, but not limited to, summer camp programs, facility support, coaching, administrative support, and/or pre-school programs; may assist with program development; and performs related duties as assigned.

DISTINGUISHING CHARACTERISTICS

Recreation Leader III is the advanced journey-level classification in the Recreation Leader class series. Recreation Leader III is distinguished from Recreation Leader II in that Recreation Leader III incumbents are able to work independently and may assist with program development and training of lower-level Recreation Leaders.

SUPERVISION EXERCISED AND RECEIVED

Receives general supervision from supervisory or management staff in Recreation department. May provide training to lower-level Recreation Leader staff.

DUTIES AND RESPONSIBILITIES

The duties listed below are illustrative only and are not meant to be a full and exhaustive listing of all of the duties and responsibilities of the position.

• Participates in planning, organizing, and leading recreation activities, which may include summer camp activities, pre-school activities, sports activities, and other events; participates in the development of activities to fit the abilities and interest of the participants;
• Follows and implements assigned curriculum, including teaching, overseeing, and/or coaching activities, which may include arts and crafts, group games, and sports; maintains group and individual discipline and code of conduct;
• Participates in program development as assigned;
• Provides training to lower-level staff as assigned;
• Facilitates safe and positive recreation experiences; ensures a safe environment; assesses and minimizes risks; assesses and responds to potential injuries and prepares incident reports;
• Keeps records related to assigned function, which may include attendance, participation, progress, etc.;
• Assists with special events, including setup and break down, staffing, etc.;
• Organizes, inventories, and maintains necessary facilities and materials;
• Provides quality customer service to all encountered during the course of work, including instructors, participants, renters, and parents/guardians; registers participants for programs and events; communicate effectively and professionally to parents/guardians of program participants;
• Opens, closes, and secures recreation facilities, as needed;
• Performs a variety of clerical support and receptionist duties;
• Operates a computer and learns and uses software in the course of business, including recreation specific software.

• May be assigned to provide transportation and supervision to program participants, including field trips and special events;
• May be assigned to perform basic money-handling and accounting tasks, such as collecting, logging, and managing payments and refunds;
• May be assigned to perform general maintenance work on facilities, including garbage removal, vacuuming, washing tables, cleaning restrooms, and other similar tasks to ensure facilities remain clean and operational;
• May be assigned to enter classes into database each season and help edit activity guide for the printers;
• May be assigned to purchase supplies for recreation programs; and
• Performs related duties as assigned.

JOB-RELATED QUALIFICATIONS

Knowledge of: Principles and methods used in organizing, conducting, and supervising recreational activities; recreation development, organization, and planning; operation of a recreation facility; City policies and procedures; record keeping techniques; cash handling techniques; basic first aid and safety practices and procedures; customer service principles; recreation activities and services; basic event management and principals; effective leadership and standard safety rules and practices; how to deliver effective recreation services; common crafts, sports, games, and recreation activities appropriate for all ages; basic youth development principles; computer skills to include Microsoft Office; problem-solving techniques.

Ability to: Implement and organize recreation program elements; conduct daily activities of assigned recreation program or function; work independently; prioritize and handle multiple program tasks; think and act quickly in emergencies; judge situations and people accurately; effectively problem-solve; develop and propose solutions to challenges; understand and carry out oral and written directions; ensure others follow oral and written directions, as assigned; establish and maintain effective and cooperative relationships with subordinates, peers, supervisors, and the public; communicate to customers clearly and understandably; use basic math skills; operate office equipment including computers, scanners, calculators, printers, and copiers; perform work in a safe manner; perform the physical duties of the job.

EDUCATION AND TRAINING GUIDELINES

Any combination of experience and training that would likely provide the required knowledge and abilities. A typical way would be:

Education: Equivalent to completion of the twelfth (12) grade.

Experience: Equivalent to six (6) months full-time experience (approximately 1000 hours) of volunteer or paid work experience equivalent to a Recreation Leader II with the City of Millbrae. Depending on area of assignment, previous knowledge of and experience participating in the activity and/or sport is desirable.

Licenses: Depending on area of assignment, a valid, Class C California Driver’s license may be required. Possession of or ability to obtain a first aid certificate. Possession of or ability to obtain a CPR certification. Completion of Mandated Reporter Training Certification may be required.

SPECIAL REQUIREMENTS

Vision adequate to perform assigned tasks; speak clearly; ability to bend, stoop, or crouch; physical stamina to complete assigned tasks; ability to work off-hours, shifts, or events as required; strength to lift and carry materials weighing up to 20 pounds; and the ability to work outdoors in a variety of weather and temperature conditions.

POSITION:  Recreation Leader II/III

DEPARTMENT:  Parks and Recreation / Recreation Division

SHIFTS AVAILABLE:  Hours vary, but typical hours are 7:00 am – 1:00 pm and 12:00 pm – 6:00 pm

SALARY: Recreation Leader II: $16.20 - $19.69 per hour; Recreation Leader III: $17.57 - $21.36 per hour. 

CONTACT(S): 

Laura Armanino
(650) 875-6900  
laura.armanino@ssf.net

Kim Morrison
Kimberly.morrison@ssf.net

The City of South San Francisco is a General Law city with a population of 68,000 residents that grows to 110,000 during business hours. South San Francisco is strategically located on the west shore of the San Francisco Bay, in northern San Mateo County, 10 miles south of San Francisco. This City is also located along the Bay Area's main transportation routes, included 101, 280, Caltrain, BART, San Francisco Bay Ferry, and the San Francisco International Airport.

The City of South San Francisco is a full-service city with 12 City Departments including Police; Fire; Parks and Recreation; Public Works; Economic and Community Development; City Attorney; Library; Finance; Information Technology; Human Resources; City Clerk; and Office of the City Manager.  The City has a Council-City Manager form of government with more than 460 full-time regular employees.

The City of South San Francisco proudly remains The Industrial City, a reflection of its steel mill and ship building past.  In recent years, the City has been redefined to reflect the innovative, entrepreneurial and industrious spirit, which has made South San Francisco the Biotech Capital of the World.

South San Francisco’s biotechnology cluster is the largest in the world, with roughly 45,000 life science workers, 200 biotech companies, and over 12 million square feet of office/R&D facilities – with an additional 9 million square feet of new R&D facilities in the development pipeline. 

South San Francisco enjoys a high quality of life with an extensive public parks system, active library and learning programming and a dynamic, engaged community making South San Francisco a great place to live, learn, work and play. 

IMPORTANT AND ESSENTIAL DUTIES:

• Assist in developing and implementing a developmentally appropriate curriculum for children
• Implement activities to meet the physical, emotional, intellectual and social needs of the children in the program
• Ensure children are supervised at all times
• Ensure equipment and the facility are clean, well maintained and safe at all times
• Provide various experiences and activities for children
• Build children’s esteem
• Establish routines and provide positive guidance/discipline
• Provide a safe and secure environment for children
• Integrate children with special needs in a positive and respectful manner
• Follow all health and safety procedures as designated by the City of South San Francisco regulations and Community Care Licensing Title 22 regulations as well as State Regulations for Grant Funded Programs
• Maintains excellent communication and customer service skills

POSITION:  Recreation Leader II/III

DEPARTMENT:  Parks and Recreation / Recreation Division

SHIFTS AVAILABLE:  Hours vary, but typical hours are 7:00 am – 1:00 pm and 12:00 pm – 6:00 pm

SALARY: Recreation Leader II: $16.20 - $19.69 per hour; Recreation Leader III: $17.57 - $21.36 per hour. 

CONTACT(S): 

Laura Armanino
(650) 875-6900  
laura.armanino@ssf.net

Kim Morrison
Kimberly.morrison@ssf.net

The City of South San Francisco is a General Law city with a population of 68,000 residents that grows to 110,000 during business hours. South San Francisco is strategically located on the west shore of the San Francisco Bay, in northern San Mateo County, 10 miles south of San Francisco. This City is also located along the Bay Area's main transportation routes, included 101, 280, Caltrain, BART, San Francisco Bay Ferry, and the San Francisco International Airport.

The City of South San Francisco is a full-service city with 12 City Departments including Police; Fire; Parks and Recreation; Public Works; Economic and Community Development; City Attorney; Library; Finance; Information Technology; Human Resources; City Clerk; and Office of the City Manager.  The City has a Council-City Manager form of government with more than 460 full-time regular employees.

The City of South San Francisco proudly remains The Industrial City, a reflection of its steel mill and ship building past.  In recent years, the City has been redefined to reflect the innovative, entrepreneurial and industrious spirit, which has made South San Francisco the Biotech Capital of the World.

South San Francisco’s biotechnology cluster is the largest in the world, with roughly 45,000 life science workers, 200 biotech companies, and over 12 million square feet of office/R&D facilities – with an additional 9 million square feet of new R&D facilities in the development pipeline. 

South San Francisco enjoys a high quality of life with an extensive public parks system, active library and learning programming and a dynamic, engaged community making South San Francisco a great place to live, learn, work and play. 

IMPORTANT AND ESSENTIAL DUTIES:

• Assist in developing and implementing a developmentally appropriate curriculum for children
• Implement activities to meet the physical, emotional, intellectual and social needs of the children in the program
• Ensure children are supervised at all times
• Ensure equipment and the facility are clean, well maintained and safe at all times
• Provide various experiences and activities for children
• Build children’s esteem
• Establish routines and provide positive guidance/discipline
• Provide a safe and secure environment for children
• Integrate children with special needs in a positive and respectful manner
• Follow all health and safety procedures as designated by the City of South San Francisco regulations and Community Care Licensing Title 22 regulations as well as State Regulations for Grant Funded Programs
• Maintains excellent communication and customer service skills

The Menlo Park Fire Protection District invites you to apply for the position of Information Technology Support Assistant (Public Service Assistant I/II).  This is a part-time, temporary position for the technically oriented person that requires flexible hours.  It is an ideal opportunity for a MIS, Computer Engineering, or Computer Science major, college graduate or for those who are computer literate and would like to develop skills and gain hands-on experience in website management and help-desk and desktop support. This position reports to the IT Manager.

Job Summary

Perform all aspects of support related to the day to day computing needs for District employees. Provide support via phone, e-mail and Intranet as well as perform problem determination at the users’ workstations throughout the District.
 

Responsibilities

• Diagnose and resolve desktop computer problems and requests from users in a timely manner. Provide assistance via phone, e-mail, remote access, and onsite support; escalating more complex requests to senior staff members. Log requests into the help system
• Install, configure, and troubleshoot hardware, including desktops, laptops, peripherals, network equipment
• Install, configure, and troubleshoot software packages, including operating systems, desktop software and custom applications
• Conduct internal software upgrades
• Maintain inventory and prep hardware for recycling. Assist in creating documentation and training manuals.
• Data Entry. Input and Quality Control Index customize forms to database
• Train end-users in operating systems, application programs, and basic computer functionality.
• Special Projects assigned

Minimum Qualifications

• Attention to detail
• Analyze situations accurately and adopt an effective course of action.
• Ability to maintain calm demeanor under customer deadline pressures
• Excellent communication skills, both written and verbal
• Maintain confidentiality.
• Strong initiative, self-motivation, and ability to complete tasks on time
• Ability to work well in a fast-paced, team environment
• Working knowledge of  Windows 10 / OS X Desktop Operating Systems
• Working Knowledge of the Microsoft Office Suite / Office 365
• Working knowledge of IOS operating system for tablets and phones
• Familiarity of Desktop and Laptop hardware components
• Familiarity with basic IT concepts

Additional Qualifications

• Working towards a Degree in Computer Science, Computer Engineering, Information System Technology or related degree
• Knowledge of network protocols and topology a plus
• Preferred A+ Certification and/or Network+ Certification
• Knowledge of imaging software a plus

Selection Process

Applications are accepted until filled.  Interested candidates are encouraged to apply early.   Only those candidates who have the best combination of qualifications in relation to the requirements and duties of the position will continue in the process.  Meeting the minimum qualifications does not guarantee continuation in the process.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

San Mateo County Health is seeking a well-qualified individual for the position of IS Application Support Analyst II – Behavioral Health & Recovery Services - Extra Help.
 
The current vacancy is extra help in the Health Information Technology Division. This position is currently located in San Mateo, CA, but will travel/drive throughout the County to perform duties of the job.
 
Primary responsibilities will include:   

• Interviews, analyzes, and documents end user work processes and systems requirements; conducts systems walk-throughs and technical reviews; develops or refines system specifications, including evaluating and testing vendor software packages for conformance with user requirements and priorities.
• Project Coordination, monitor existing and upcoming projects, evaluate project requests and write business requirements document for proposed projects
• Ability to create and gather business requirements from end users/new requests
• Liaison with Information Services Department (ISD) to ensure that department needs are addressed and met
• Consults with supervisors regarding information technology related issues, needs, and services; conducts special research assignments, gathers data, and prepares reports for consideration by management or special committees.
• Develops and recommends comprehensive standards, policies, procedures, and technical documentation.
• Responds to and resolves software users' inquiries and complaints and escalates problems or issues to vendor representatives as needed.
• Troubleshoots and/or resolves application-related issues in-person, over the phone or remotely.
• Individually or as a team member, works on and is responsible for software applications research, development, conversion, installation, and maintenance projects, including planning, organizing, and defining project requirements, methods, and end objectives in consultation with end users; coordinates project activities with team members, other section staff, user representatives, and outside vendors.