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Date Posted:            September 21, 2018

Classification:          MANAGER, INFORMATION TECHNOLOGY SUPPORT
                                   Open and Promotional recruitment

Work Schedule:       8 hours per day (7:30AM – 4:30PM);
                                   5 days per week (Monday – Friday);
                                 12 months per year
 

Salary Range:          Step A                   Step B                   Step C                  Step D                 Step E
(monthly)               starting                   6 mos                  18 mos                 30 mos               42 mos
                                 $9,347                   $9,885                 $10,453                $11,055              $11,690

Benefits:  Total Compensation Package:  Placement on salary schedule.  If a medical plan is selected, the employee will receive a contribution of $975.00/month toward the selected medical plan (through CalPERS), Delta Dental, and Life Insurance.  The employee pays the balance of their health premiums from their gross earnings on a pre-tax basis.  If a medical plan is not selected, employees will receive a contribution of $275.00/month toward single coverage for Delta Dental, and Life Insurance.  A vision plan (VSP) is also available.  Employees pay the worker contribution to the Public Employees Retirement System (PERS).

Current Vacancy:     Business Services Division; Information Technology Services Department;
                                   101 Twin Dolphin Drive; Redwood City, CA  94065

Application Deadline:          Friday, October 12, 2018     (application and supplemental application must be received online, or in the Personnel Office by 5:00PM)

Job Summary:  Under the direction of the Administrator, Information Technology Services, plan, organize and direct operations and activities involved in the programming, development, operation, analysis, maintenance and repair of designated County Office and school district computer systems, databases, hardware, software and peripherals; coordinate projects, personnel, help desk functions, telecommunication system maintenance, data processing and communications to meet County Office and school district technology needs; supervise and evaluate the performance of assigned personnel.

Essential Job Functions:              

• Plan, organize and direct operations and activities involved in the programming, development, operation, analysis, maintenance and repair of designated County Office and school district computer systems, databases, hardware, software and peripherals; assure related activities comply with established laws, codes, rules, regulations, policies and procedures
• Coordinate projects, personnel, help desk functions, telecommunication system maintenance, data processing and communications to meet County Office and school district technology needs; assist in establishing and maintaining departmental time lines and priorities; develop and implement technology projects, services, goals, objectives, plans, strategies, systems and activities
• Supervise and evaluate the performance of assigned personnel; interview and select employees and recommend transfers, reassignment, termination and disciplinary actions; coordinate subordinate work assignments and review work to assure compliance with established standards, requirements and procedures; assure employee understanding of established requirements
• Direct the programming, development, modification and analysis of computer systems, databases and applications to meet technology needs, resolve data problems and provide for system enhancements; direct the review, analysis and modification of existing systems and programs; coordinate the design, development, upgrading and implementation of new system applications     
• Coordinate and direct the installation, configuration, modification and operation of computer hardware, software, networks and peripherals; assure proper installation of hardware and software, and testing of applications to assure proper operation; direct and participate in the investigation, troubleshooting, diagnosis and repair of computer network and system problems and malfunctions
• Manage help desk and user support functions; oversee and participate in technical assistance services to provide users with information concerning the operation of computer systems, hardware, software, networks and related practices, requirements, procedures and malfunctions; coordinate help desk troubleshooting and solutions; assure proper and timely response to maintenance and repair needs
• Coordinate communications, projects, systems and information between personnel, departments, school districts, vendors and various outside agencies to assure smooth and efficient installation, operation, development and maintenance of computer systems; assure proper and timely resolution of related issues, conflicts and discrepancies
• Monitor inventory levels of computer supplies and equipment; order, receive and maintain adequate inventory levels of parts and supplies; contact vendors and contractors to discuss and obtain product, service and pricing information; research, analyze and recommend the purchase of computer hardware, software and technology services according to product quality and price effectiveness
• Design, develop and implement technology projects and systems; estimate and assure adequate time, staff and resources required for projects; calculate and prepare cost estimates; monitor progress of projects; inspect completed projects for accuracy, completeness and compliance with established specifications and requirements
• Plan, organize and direct the installation, configuration, maintenance and repair of telecommunication systems and equipment; assure proper programming and updating of telecommunication system menus, extensions, voicemail and other features
• Direct data processing functions involved in processing, generating and printing checks, reports, documents and various other materials; oversee the inputting, updating and formatting of related data; direct activities to assure accuracy and completeness of printing jobs
• Collaborate with vendors, contractors, service providers, administrators and school districts to develop solutions for technology equipment, software and service needs, problems and malfunctions; receive and respond to staff input concerning technology needs
• Provide technical information and assistance to the Administrator, Information Technology Services regarding technology activities, needs and issues; assist in the formulation and development of policies, procedures and programs
• Direct and participate in the preparation and maintenance of a variety of records and reports related to projects, systems, changes, software, vendors, personnel and assigned activities
• Communicate with administrators, personnel, school district and outside organizations to exchange information, coordinate activities and resolve issues or concerns; oversee and participate in the preparation, distribution and response to technology-related correspondence
• Operate a variety of computers, servers, peripherals and specialized software; drive a vehicle to conduct work
• Coordinate, attend and conduct a variety of meetings; consult with administrators concerning the planning, operation, maintenance and modification of computer systems

Qualifications:  Any combination of education and experience providing the job knowledge, skills, and ability for successful job performance will be considered for positions in this classification.  Typical qualifications would be equivalent to:

EDUCATION:   Bachelor’s degree in computer science or related field

EXPERIENCE:   Five (5) years increasingly responsible experience involving the programming, development, operation, analysis, maintenance and repair of computer systems

Specialized Skills and Knowledge:     

• Knowledge of management of operations and activities involved in the programming, development, operation, analysis, maintenance and repair of designated County Office and school district computer systems, databases, hardware, software and peripherals
• Ability to plan, organize and direct operations and activities involved in the programming, development, operation, analysis, maintenance and repair of designated County Office and school district computer systems, databases, hardware, software and peripherals
• Knowledge of practices, procedures and techniques involved in the installation, configuration, maintenance, troubleshooting, diagnosis and repair of computer hardware, software, networks and peripherals
• Ability to coordinate the installation, configuration, maintenance and repair of telecommunication systems
• Ability to coordinate the design, development, upgrading and implementation of new system applications
• Knowledge of principles, methods and procedures of operating computers, network systems and peripherals
• Knowledge of telecommunication system operations, programming, upkeep, maintenance and repair
• Ability to coordinate projects, personnel, help desk functions, telecommunication system maintenance, data processing and communications to meet County Office and school district technology needs
• Knowledge of principles, practices and methods of database structures, computer programming and system design
• Ability to direct the review, analysis and modification of existing systems and programs
• Knowledge of database structures, on-line applications and system capabilities of technology systems
• Knowledge of customer service and help desk standards, practices, techniques and procedures
• Ability to manage user support functions concerning technology systems, applications and malfunctions
• Ability to assure proper investigation, troubleshooting, diagnosis and repair of system malfunctions
• Knowledge of system utilities and design and program applications
• Knowledge of principles and techniques of systems and network analysis
• Knowledge of policies and objectives of assigned programs and activities
• Ability to direct the processing, generating and printing of checks, reports, documents, and other materials
• Knowledge of applicable laws, codes, regulations, policies and procedures
• Ability to interpret, apply and explain laws, codes, regulations, policies and procedures
• Ability to oversee and participate in the preparation and maintenance of records, reports and files
• Knowledge of principles and practices of administration, supervision and training
• Ability to supervise and evaluate the performance of assigned personnel
• Ability to analyze situations accurately and adopt an effective course of action                   
• Knowledge of oral and written communication skills
• Ability to communicate effectively both orally and in writing
• Knowledge of interpersonal skills using tact, patience and courtesy
• Ability to establish and maintain cooperative and effective working relationships with others
• Ability to operate a computer and assigned office equipment
• Ability to meet schedules and time lines
• Ability to work independently with little direction
• Ability to plan and organize work

Physical Requirements:  Applicants must possess the physical abilities outlined below with or without accommodation.  San Mateo County Office of Education will consider reasonable accommodation requests.

• Dexterity of hands and fingers to operate a computer keyboard
• Hearing and speaking to exchange information in person and on the telephone
• Seeing to to view a computer monitor and read a variety of materials
• Sitting or standing for extended periods of time
• Bending at the waist, kneeling, or crouching to file materials

Examination Process:  The examination process for this classification will consist of:                 

1.  A scored rating by a screening panel of application materials, including supplemental questionnaire, for education, training, experience, completeness, and accuracy
2.  An oral board examination (anticipated date- October 24, 2018)

Only the highest qualified candidates will be invited to attend the examinations.

NOTE:    Internal (Promotional) candidates must score 80% or higher on each examination in order to be placed on the Promotional List.

Personnel Commission

101 Twin Dolphin Drive

Redwood City, CA  94065

650-802-5300

classifiedjobs@smcoe.org

http://www.smcoe.org/employees-and-employment/personnel-commission

Proof of citizenship or legal status will be required upon offer of employment.

San Mateo County Office of Education provides equal employment opportunity to all qualified persons.  The recruitment, testing, and hiring of all personnel will be without regard to race, ancestry, national origin, age, color, creed, religion, sex, gender identity or expression, sexual orientation, marriage status, medical condition, physical or mental disability, genetic characteristics, or veteran status.

How do you know you are in the City of East Palo Alto? East Palo Alto is one of the youngest cities in California. It covers only 2.5 square miles and has roughly 30,000 residents. East Palo Alto is a small community that is far different than its Silicon Valley Neighbors. Two central streets run through the City.

The Maintenance Division maintains all City streets and public alleyways, repairs curbs and sidewalks, and trims all trees located adjacent to city streets and traffic medians. The Maintenance Division is responsible for maintaining City facilities, parks, storm drain systems, street lights, and other tasks as assigned.

Be a part of this exceptional Division. The Maintenance Division is looking for a Maintenance Worker who is a go-getter, someone who is not afraid to learn new things, work hard, is a team player and willing to grow.  Construction experience is a plus. Continuing education is important to this division and a willingness to learn is a must for this position. The ideal candidate will have concrete and asphalt experience and know the importance of continuing education.

If you want to be part of the future of East Palo Alto – APPLY NOW!

The City of San Bruno is recruiting for

Public Works

Maintenance Worker I/II 

Filing Deadline: Friday, October 5, 2018 at 5:00pm

Maintenance Worker I:  $51,660 - $63,396 Annually 

Maintenance Worker II: $59,412- $72,912 Annually  

The Position

The City of San Bruno is currently recruiting to fill vacancies in the Public Works Maintenance Worker I/II classification. Candidates may be assigned to the Street, Storm, Wastewater or Water  divisions. This position performs a variety of semi-skilled and/or skilled tasks in maintenance work; operates equipment in construction; performs repair, maintenance, and replacement of City water, wastewater, street, and storm drainage facilities and systems, and other duties as assigned. 

The Department 

The Public Works Department is comprised of the street & storm, wastewater, water, central garage, and engineering & administration divisions. The Public Works Maintenance Worker I/II position will work at the Corporation Yard as part of the Maintenance and Operations Division. This division is responsible for the maintenance and repair of City water, wastewater, street and storm infrastructure.

Ideal Candidate 

The ideal candidate is a self-starting, independent individual capable of working in a team-oriented environment.  The Public Works Department is looking for a candidate that has a desire to learn a variety of maintenance tasks and has the interest in long-term professional development. 

The successful candidate will have the ability to perform skilled maintenance, construction, and repair work in the area of work assigned; perform heavy manual tasks; work safely and adhere to established safety principles and practices; communicate effectively verbally and in writing; establish and maintain effective working relationships with employees, other departments and the public; work effectively in the absence of close supervision; operate a variety of vehicles and equipment in a safe and effective manner; read and interpret basic maps and blueprints; understand and carry out written and oral instructions. 

Minimum Qualifications

Education:

• The Maintenance Worker I/II position requires graduation from high school or GED equivalent and/or any combination of education and experience.

Special Requirements:

• Possession of, or ability to obtain and maintain, a valid California drivers license and a Commercial Driver’s License certification (class B license) by completion of probationary period.

Necessary Knowledge and Skills 

Applicants should possess knowledge of equipment, facilities, materials, methods and procedures used in maintenance, construction and repair activities including: hazards associated with the work and proper safety precautions; traffic laws, ordinances, and rules involved in truck and heavy equipment operations; purposes and uses of a variety of vehicles, equipment, power tools and hand tools including motorized, pneumatic, and hydraulic equipment; standards relating to installation, location and required maintenance of traffic signs and pavement markings; properties of backfill materials, construction materials, concrete, asphalt, hot patch, cold patch, oils, paints, and a variety of other materials used in maintenance work; equipment, methods, and materials used in the installation, repair, maintenance, and cleaning of wastewater and water mains, lines and related facilities; pipefitting and cement work; preparation and operation of spray painting equipment; methods of fabricating and installing street signs.

Applicants should possess skill in operation of motorized vehicles and equipment such as dump trucks, pick up trucks, utility trucks, back hoes, street sweepers, sewer flushers, tampers, plate compactors, saws, pumps, compressors, sanders, generators, common hand and power tools, shovels, wrenches, detection devices, mobile radios, phone.

Excellent Benefits

• CalPERS retirement (2.7%@55 classic member or 2%@62 new member) 
• Medical, dental and vision benefits provided with employee contribution 
• Life insurance equal to one year’s annual salary  
• Long term disability insurance provided at no cost to employee 
• Opportunity for bilingual incentive pay up to 2.5% of salary 
• Home loan assistance program 
• Credit union membership 
• Tuition reimbursement 

Application Process 

Candidates are encouraged to read the entire job description prior to submitting an application. Interested candidates may apply on line at www.calopps.org.  Applicants must complete a required supplemental questionnaire as part of the application.  After an initial screening of applications, candidates that best fit the needs of the Department will be invited to participate further in the recruitment process.   

Filing Deadline: Friday, October 5, 2018 at 5:00pm

The City of San Bruno is an Equal Opportunity Employer (EOE) and as such does not discriminate on the basis of age, race, color, sex, gender, religion, ancestry, physical or mental disability, marital status, sexual orientation, or national origin in its employment actions, decisions, policies and practices.  If you require special accommodations, please contact us to discuss your needs.

TO VIEW JOB ANNOUNCEMENT, CLICK ON THE LINK BELOW

TO VIEW JOB ANNOUNCEMENT, CLICK ON THE LINK BELOW

Interested applicants are encouraged to apply early.

The Menlo Park Fire Protection District invites you to apply for the position of IT Intern. This is a part-time internship for the technically oriented person that requires flexible hours. It is an ideal opportunity for a MIS, Computer Engineering, or Computer Science major, college graduate or for those who are computer literate and would like to develop skills and gain hands-on experience in website management and help-desk and desktop support. This position reports to the IT Manager.

Job Summary

Perform all aspects of support related to the day to day computing needs for District employees. Provide support via phone, e-mail and Intranet as well as perform problem determination at the users’ workstations throughout the District.  Special projects will be set up that align with your academic goals.

Responsibilities

• Diagnose and resolve computer problems and requests from users in a timely manner. Log requests into the help system
• Install, configure, and troubleshoot hardware, including desktops, laptops, peripherals, network equipment
• Install, configure, and troubleshoot software packages, including operating systems, desktop software and custom applications
• Recommend hardware and software improvements
• Conduct internal software upgrades
• Maintain inventory and prep hardware for recycling
• Data Entry. Input and Quality Control Index customize forms to database
• Special Projects assigned

Minimum Qualifications

• Attention to detail
• Strong technical, analytical, and problem-solving skills
• Ability to maintain calm demeanor under customer deadline pressures
• Customer focus and dedication to customer satisfaction
• Excellent communication skills, both written and verbal
• Strong initiative, self-motivation, and ability to complete tasks on time
• Ability to work well in a fast-paced, team environment
• Working knowledge of 7 / 8 / 10 / OS X Desktop Operating Systems
• Working Knowledge of the Microsoft Office Suite / Office 365
• Working knowledge of IOS operating system for tablets and phones
• Familiarity of Desktop and Laptop hardware components
• Familiarity with basic IT concepts

Additional Qualifications

• Working towards a Degree in Computer Science, Computer Engineering, Information System Technology or related degree
• Knowledge of network protocols and topology a plus
• Preferred A+ Certification and/or Network+ Certification
• Knowledge of imaging software a plus

The City of Brisbane is currently recruiting certified Lifeguards for our beautiful year-round outdoor aquatic facility.  Lifeguards patrol and watch the activities in and around the community swimming pool, enforce regulations to prevent accidents, and rescue swimmers in distress.  A full job description is available at www.calopps.org.

QUALIFICATIONS:

Education:  Graduation from high school or GED equivalent is desirable.  This provision may be waived for applicants 15 to 18 years of age with ability to obtain a valid work permit.

Experience:  Previous experience as a lifeguard and WSI certification is desirable.

Special Requirements:  Current Lifeguarding, Standard First Aid, and CPR for the Professional Rescuer certificates are required.  Applicants appointed to this position must be able to obtain Oxygen Administration certification within a year of employment. 

• Per the American Red Cross, the minimum age for Lifeguard certification is 15 years old.  For information regarding certification courses, contact the City of Brisbane at (415) 657-4320, the American Red Cross at (650) 259-1750 or visit the Red Cross website at www.bayarea-redcross.org. 

SALARY AND HOURS:

$14.00 – $14.70 – $15.43 – $16.21 - $17.00 per hour.  Part-time position, paid sick leave benefit available. Initial appointments are generally made at the first step of this five-step scale.  Hours will range from 15-25 hours per week.  Candidates that make the eligibility list may be selected for shifts as needed throughout the year. Must be able to work flexible hours, including evenings, weekends, and holidays throughout the entire year.

APPLICATION PROCESS:

Interested candidates must submit a completed on-line employment application along with a current copy of their non-expired certifications. Resumes in lieu of a completed application will not be accepted. PLEASE APPLY IMMEDIATELY. APPLICATIONS WILL BE ACCEPTED UNTIL THE POSITIONS ARE FILLED.  This position may close at any time.  

SELECTION PROCESS:

Applications will be screened and a limited number of the most qualified candidates will be invited to an oral interview panel with the Recreation Manager and/or Recreation Supervisor.  A passing score of 70% is required to make the eligibility list.   Recommendations for appointment from this list will be made to the Administrative Services Director, who will make the final decision.  Depending on the number of applicants, this process may be altered.  Prior to appointment, a background check, including fingerprinting for submission to the Department of Justice must be completed, as well as TB screening.

The City of Brisbane is an Equal Opportunity Employer and as such does not discriminate on the basis of race, color, sex, religion, ancestry, physical or mental disability, marital status, sexual orientation, or national origin in its employment actions, decisions, policies, and practices. The duties described in this job announcement are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.  This job announcement does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

TO VIEW THE JOB ANNOUNCEMENT, CLICK 'JOB PDF' BELOW.

The Stanford University Department of Public Safety is currently accepting applications for the position of Database and Web Application Administrator.

Interested candidates should apply online at http://stanfordcareers.stanford.edu Location search: Department of Public Safety.

For additional information please visit our department website at https://police.stanford.edu or e-mail Recruiter Robert Contreras at robertc2@stanford.edu

Stanford Department of Public Safety Support Staff take pride in serving the community of Stanford University – one of the most prestigious universities in the world. We invite you to join us!

PUBLIC WORKS INSPECTOR

Annual Salary: $77,952 — $95,652

(3% increase scheduled for January 2019)

Filing Deadline: Open Until Filled

The Position

The City of San Bruno is currently recruiting for a Public Works Inspector to perform a variety of sub-professional engineering tasks involving both office and field assignments. These assignments include inspection for right-of-way and public works projects, reviewing encroachment permits and traffic control plans. This is a journey-level position that requires complex inspections of public works construction projects, and enforce compliance with plans, specifications and City policies and procedures, administer and monitor contracts for such projects, issue contract change orders, and coordinate inspection work with contractors. In addition, this position will review and coordinate utility encroachment permits, assist in the preparation and evaluation of plans and specifications for public works and utility projects, perform specialized tasks regarding right-of-way work, evaluate constructability issues on assigned project, use a computer and other electronic equipment to solve a variety of engineering-related problems, and carry out other assigned duties.

Minimum Qualifications

· Possession of high school diploma or GED-equivalent, plus two (2) years of college in a pre-engineering or closely related field

· Two (2) years of sub-professional engineering experience

· Possession of, or ability to obtain and maintain, a valid California driver’s license

· Computer-aided Design and Drafting (CADD) experience highly preferred

Ideal Candidate

The ideal candidate is a self-starting, independent individual capable of working in a team oriented environment. The successful candidate will have the experience in performing inspection for public works projects and ability to perform work in a variety of complex sub-professional engineering areas; accurately interpret engineering plans and specifications; follow complex written and verbal instructions and make accurate mathematical and engineering calculations; and effectively use a computer and applicable computer applications. Geographic Information System (GIS) knowledge highly desirable.

Knowledge Skills and Abilities

The successful candidate will possess knowledge of principles, practices and terminology of a variety of technical engineering support work, including field inspection, public works construction methods and materials, drafting, mapping, data collection and analysis and standard office practices and procedures. The ability to maintain effective working relationships with contractors is a must.

Excellent Benefits

· CalPERS retirement formula 2.7% @ 55 (classic members) or 2% @ 62 (PEPRA members)

· Medical, dental and vision benefits with employee contribution

· 10-23 vacation days based on length of service

· 12 sick days annually

· 14.5 holidays annually

· $300 deferred compensation matching calculated on a biweekly basis

· Life insurance equal to one year’s annual salary

· Long term disability insurance provided at no cost to employee

· Opportunity for bilingual incentive pay up to 2.5% of salary

· Home loan assistance program

· Credit union membership

· Tuition reimbursement

How to Apply

Applications may be submitted online at www.calopps.org. After an initial screening of applications, those candidates that best meet the Department’s needs will be invited to participate further in the recruitment process.

Open Until Filled

The City of San Bruno is an Equal Opportunity Employer (EOE) and as such does not discriminate on the basis of age, race, color, sex, gender, religion, ancestry, physical or mental disability, marital status, sexual orientation, or national origin in its employment actions, decisions, policies and practices. If you require special accommodations, please contact us to discuss your needs.

The Information Services Department seeks a qualified Network Engineer - IS Communication Specialist II.

This position is responsible for design, configuration, maintenance, and fault isolation of the County enterprise network including: network security, routing, switching, wireless LAN, WAN, VOIP, Virtual Private Networking, testing, and repairing network infrastructure. This individual may exercise technical and functional direction over lower-level staff and may also provide training on a project basis.
 
The ideal candidate for this position will have proficiency and experience with:

• Management of L2 and L3 technologies and security including adjacency/convergence protocols and techniques (EIGRP, OSPF, BGP).
• IP traffic redistribution and route filtering.
• VPN setup and troubleshooting including IPSec and FlexVPN.
• Application of ACL's.
• Aruba Wireless managed environment including Clearpass and Airwave.
• Configuring and building an industry standard network monitoring and alert system (SolarWinds is desirable).

The ideal candidate will also have knowledge of:

• Cisco wireless solution.
• HP Comware switching environment.
• Aruba Wireless managed environment.
• Firewalls including Cisco ASA, Palo Alto, or both.
• F5, or competing/compatible load balancing technologies.
• Network Security design.
• UPS connectivity & installation.

This position will require the individual to participate in an on-call capacity after working hours.

Examples Of Duties: 
Duties may include, but are not limited to, the following:

• Defines, assists in design, and implements system infrastructure and solutions.
• Evaluates and effectively responds to requests for assistance from users experiencing problems with telecommunications, radio, and network systems in person, over the phone, or remotely; diagnoses system hardware, software, and operational problems; trains users on software and hardware usage by providing instruction and documentation in person, on the phone, or electronically.
• Implements new systems, programs, and hardware and software upgrades.
• Implements, maintains, and enforces policies and procedures for telecommunications, communications, and network administration.
• Responds to inquiries from other departmental staff and documents and communicates problem resolutions.
• Confers with vendor representatives to identify and correct causes of hardware and software malfunctions and to perform enhancements.
• Maintains hardware and software inventory; verifies stock and supplies for replacement parts; picks up parts from vendors; repairs and refurbishes equipment and peripherals from available parts.
• Researches and provides recommendations or with approval, purchases tools, supplies, and repair parts from a variety of sources.
• Writes and maintains user and technical operating instructions and documentation; provides training to users and other technical staff and advises on best practices.
• Assists in coordinating activities with other information services department staff.
• May serve as technical lead for assigned projects, including gathering user and systems requirements, working with vendors, contractors, project managers, and other project staff, installing, configuring, testing, and providing general technical support, and developing technical and user documentation.
• Provides updates, status, and completion information to staff and/or users via voicemail, email, or in-person communication.
• Installs, configures, and maintains systems.
• Monitors and evaluates overall system performance.
• Performs related duties as assigned.

Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the functions of the job.

QUALIFICATIONS 
Knowledge of:

• Advanced system infrastructure configuration methods and techniques.
• Techniques and methods of system evaluation, implementation, and documentation.
• Troubleshooting, configuration, and installation techniques.
• Principles and practices for identifying systems-related issues and actions needed to improve or correct performance.
• The organization, operation, and functions of the department as necessary to assume assigned responsibilities and to determine appropriate point of escalation.
• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Techniques for providing a high level of customer service by effectively dealing with vendors and County staff.

 
Skill/Ability to:

• Perform a variety of technical support functions in the installation, configuration, maintenance, and repair of assigned systems; take appropriate action to resolve problems or escalate to appropriate staff as needed.
• Identify, maintain, and repair hardware and software problems.
• Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations.
• Establish and maintain a variety of filing, record keeping, and tracking systems.
• Organize own work, set priorities, and meet critical time deadlines.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
• Use English effectively to communicate in person, over the telephone, and in writing.

Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

• Completion of coursework and/or training in information systems, computer science, or related field, and
• Two (2) years of increasingly responsible experience in providing technical support in the installation, maintenance, and repair of systems specific to radio communications, telecommunications, or network (preferably with wide and local area networks including enterprise level Data Center supports)
• This position requires the successful completion of a background check
• Must have a valid California Class C driver's license

Licenses and Certifications:

• Some positions may require possession of, or ability to obtain, industry-recognized information technology certifications.

Physical Demands:
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various County sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.  Standing in and walking between work areas is frequently required.  Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.  Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information.  Employees must possess the ability to lift and carry materials and objects up to 50 pounds with the use of proper equipment and push and pull materials and objects up to 100 pounds with the use of proper equipment.

Environmental Elements:
Employees work in an office environment with moderate levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.  Employees may interact with upset staff when providing telecommunications, communications, and network equipment and systems support.

APPLICATION/EXAMINATION 
Anyone may apply. Current San Mateo County and San Mateo County Superior Court employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination. 

Responses to the supplemental questions must be submitted in addition to our regular employment application form. The examination process will consist of a pre-screening by the Human Resources Department for minimum qualifications.  This will be followed by an application screening performed by subject matter experts. Candidates successfully passing through the application screening will be placed onto an eligible list; from there, they will be contacted for a departmental interview. 

This is a continuous recruitment which may close at any time. The final filing date will be posted five days in advance on this job announcement.

Apply immediately. Application materials will be accepted until positions are filled. This posting is open on a continuous basis and selection may be made at any time within the process. 

Applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All interviews will be given in San Mateo County, California, and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, please click the 'Apply Online' button above or below. If you are not on the County's website, please go to http://jobs.smcgov.org to apply.

~ TENTATIVE RECRUITMENT SCHEDULE ~
HR Application Pre-Screening: On A Weekly Basis
Subject Matter Expert Application Screening: On A Weekly Basis

 
Analyst: Lucy Fung (04122018) (IS Communication Specialist II - V281)