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Under supervision, initially in a training capacity, to answer 9-1-1 calls and dispatch personnel and equipment for one or more public safety operations.

Start an exciting career and become a 9-1-1 Dispatcher! Watch these videos to hear from 9-1-1 Dispatchers who work for County of Santa Clara's Dispatch Operations Center.

Requirements

This is a Peace Officer Standards and Training (POST) position. Candidates must successfully pass a complete background investigation including fingerprints, polygraph, psychological and medical examinations. Applicants with a felony conviction and/or a conviction outside of California that would be considered a felony in this state will be disqualified.

After passing the exam, hiring interview and screening processes, candidates are eligible to be hired as Communications Dispatcher I - Unclassified (U) and attend the 8-week Basic Communications Dispatcher Academy training program as a trainee. Benefits include medical, dental, and life insurance programs.

Communications Dispatcher I - U are eligible to become classified Communications Dispatcher I's and be considered probationary employees of County Communications. A newly appointed Communications Dispatcher I must successfully complete an 18-month probationary period during which they will be required to complete additional training under the supervision of a trainer.

**Candidates hired as Classified Communications Dispatcher I may be eligible to receive a sign-on bonus, up to $5,000**

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

Make a lasting impact through the power of communication.

First 5 Orange County is seeking an experienced, skilled, and purpose-driven Senior Manager of Marketing Communications to successfully execute strategic plans and programs that build awareness, inspire enthusiasm, and amplify our mission to support young children and their families.
We’re looking for a strategic thinker and skilled executor who understands how to leverage brand, website, public relations, and social media to expand awareness and deepen public commitment to First 5 Orange County’s mission and impact. This role is ideal for someone who thrives at building and managing effective communication strategies, and who can bring thoughtful ideas to life through expert coordination and implementation.
If you’re motivated by meaningful work, grounded in strategy, and experienced in managing integrated communications efforts, this is your opportunity to lead with purpose and be part of a mission-driven team making a difference across Orange County.
We welcome all interested and qualified applicants. Please submit a cover letter and resume to First5OC@cfcoc.ocgov.com.

About the Role

Reporting to the Director of Partnerships and Government Relations, the Senior Manager of Marketing Communications brings a collaborative spirit and a self-starter mindset. This role requires someone who is equally comfortable leading strategy and rolling up their sleeves to execute on day-to-day marketing needs. They bring thoughtfulness to how messaging is developed and deployed, ensuring all communications reflect First 5 Orange County’s mission and values.
The ideal candidate understands the full spectrum of marketing communications, including how reputation, awareness, and demand intersect to support organizational goals. They have the strategic expertise to shape campaigns and the tactical know-how to implement them effectively. They are experienced in building and managing content for websites, understand best practices in user experience, and know how to leverage digital platforms to educate and engage the public. An understanding of government agencies is especially important, as is experience navigating the unique communications needs and protocols in those environments.
Social media plays a key role in the communications ecosystem, and this leader will guide its use as a tool for public awareness and education. Additionally, they bring seasoned public relations experience and are confident managing external vendors, creatives, and consultants to bring ideas to life. Above all, they have a deep commitment to making a difference in the lives of children and families and are energized by the opportunity to contribute to a mission-driven organization.

Essential Job Responsibilities

• Develop and lead a comprehensive marketing and communications strategy aligned with First 5 Orange County’s mission and strategic plan.
• Lead content development across all platforms, including website, newsletters, social media, presentations, and marketing collateral.
• Plan, write, and oversee the production of marketing collateral such as brochures, fact sheets, infographics, flyers, and other outreach materials.
• Manage and produce the organization’s annual report, ensuring it effectively communicates impact, financial transparency, and community outcomes.
• Coordinate visual storytelling efforts, including photography and videography at community events and for campaigns.
• Oversee the planning, creation, and publication of compelling content that educates, informs, and inspires action.
• Manage and optimize the organization’s website for content accuracy, accessibility, SEO, and user experience.
• Design and execute social media strategies to increase engagement and awareness, managing both content and performance metrics.
• Build and maintain media relationships and manage proactive and reactive public relations initiatives.
• Lead or support the development and execution of public education campaigns in partnership with creative agencies and vendors.
• Ensure messaging consistency across all internal and external communications.
• Analyze and report on the effectiveness of marketing and communications efforts, using data to guide improvements.
• Collaborate with cross-functional teams and community partners to ensure communications are inclusive, culturally responsive, and effective.
• Manage relationships with marketing consultants, designers, web developers, and other vendors.
• Serve as a thought partner to leadership on communications strategy and crisis communications, as needed.
• Lead and oversee branding strategy to ensure consistent, accurate, and compelling use of logo, visual identity, and messaging across all communications.

Additional Information
This is an "at-will" position. Incumbents in this position will serve at the discretion of First 5 Orange County and can be terminated at any time. In such an event, the candidate has no right to any appeal or grievance procedure under any rule or regulation of First 5 Orange County or the State.
 

San Mateo County Public Safety Communications is seeking an outstanding professional to join the Department’s System Management Unit as a Public Safety Communications Systems Specialist.

San Mateo County Public Safety Communications (PSC) is San Mateo County’s largest dispatch center and the only Tri-Community (Police, Fire, Medical) Center in the County. Our state-of-the-art dispatch facility, located in Redwood City, provides all the tools and infrastructure for the organization to be successful.

The Position:

• Lead the design, implementation, and support of departmental information systems and applications within the Public Safety Communications environment, including NG9-1-1 systems and CAD.
• Analyze end-user needs and develop specifications for software enhancements or new applications with emphasis on AI-driven analytics and automation.
• Oversee deployment and support of server infrastructure (Windows Server, Linux), virtualization platforms (VMware, Hyper-V), and hybrid cloud environments (AWS, Azure).
• Administer and troubleshoot enterprise network environments involving IP/MPLS, BGP routing, microwave, LawNet, wireless networks, and WAN/LAN connectivity.
• Implement and support cybersecurity tools and processes, including Extended Detection and Response (XDR), Tenable Nessus, and VM agents to safeguard critical PSC systems.
• Lead the integration of AI and machine learning technologies for enhanced situational awareness, predictive dispatch, and operational efficiency in the PSC environment.
• Coordinate with vendors, contractors, and departmental stakeholders to ensure timely delivery, system reliability, and user satisfaction.
• Provide technical guidance and leadership to Information Technology Analysts and Technicians as assigned.
• Monitor system performance, troubleshoot, recommend upgrades, and assist in design and capacity planning for departmental systems.
• Document system configurations, operational procedures, and prepare reports for management.
• Participate in County-wide IT planning and public safety technology initiatives to align systems with strategic goals.

The Ideal Candidate will have knowledge of:

• Principles and practices of computer science, information systems, and telecommunications as they apply to PSC environments.
• Operating systems, including Windows Server, Linux, virtualization (VMware, Hyper-V), and hybrid cloud environments (AWS, Azure).
• AI/ML platforms, tools, and their application in public safety communications, including NLP, video/audio analytics, and predictive modeling.
• Network infrastructure, including IP/MPLS, BGP routing, microwave links, WAN/LAN, wireless technologies, and LawNet.
• Public safety systems such as CAD, RMS, Message Switching Systems, MDTs, and NextGen IP Telephony.
• Security frameworks, vulnerability assessment scanning tools (Tenable), endpoint detection (XDR), and compliance with CJIS/NIST standards.
• Programming and scripting languages (PowerShell, Python, Bash) for automation and application support.

The Ideal Candidate will have experience with:

• Project management, leadership, and end-user training.
• Leading and coordinating IT projects from planning through implementation and support phases.
• Working independently and exercising sound judgment within policy guidelines.
• Training and mentoring less experienced IT staff.
• Experience with cloud computing (AWS, Azure), virtualization, AI/ML technologies, and PSC systems is highly desirable.
• Performing physical tasks related to hardware installation, maintenance, and cabling.
• Using visual and auditory acuity for effective communication and system monitoring.

The Ideal Candidate will have:

• A bachelor’s degree from an accredited four-year college or university in computer science, engineering or Electronics and Telecommunication Engineering, or a closely related field, or equivalent technical education.
• Two (2) years of increasingly responsible full-time experience performing advanced technical and analytical duties supporting mission-critical IT systems in public safety or related environments.

Examples Of Duties

Duties may include, but are not limited to, the following:

• Serve as lead over some or all aspects of assigned information systems implementation and/or applications development or enhancement projects.
• Assign, oversee, and guide the work of other information technology and analytical support staff in a lead capacity.
• Perform a variety of complex analytical duties in the design, development, implementation, and maintenance of department information systems and applications.
• Analyze end-user technical requirements and recommend specific hardware, operating system, and/or software application solutions to meet identified needs.
• Organize and staff application user groups to provide training on application use, identify future needs, and provide information to software vendors on application requirements.
• Prepare specifications for software enhancement or a new application.
• Develop applications, including interactive WEB pages to meet identified specifications.
• Provide technical oversight in the design and maintenance of departmental websites and lead the design and implementation of web-based applications.
• Determine short and long-range departmental system application needs for County services; plan software enhancements and changes to meet the needs of system users.
• Participate in departmental and County-wide systems planning activities; serve as liaison with Information Services to ensure departmental needs are adequately addressed.
• Develop GIS applications, integrate data, and maintain related databases.
• Perform geo-spatial database modeling and development, GIS data automation and validation, topological modeling, and quality control activities to assure the accuracy and integrity of geo-spatial data.
• Administer County policies and procedures to ensure security and integrity of all departmental databases; develop and recommend departmental GIS policies and procedures in accordance with industry standards and best practices.
• Review and evaluate the design of programs and databases to ensure the storage, security, selection, and retrieval of information is logical, orderly, and user-friendly; create, update, and modify production and other reports utilizing specific combinations of database information.
• Evaluate specialized database software systems, tools, and vendor packages to determine the most effective product for departmental needs and priorities; consult with and oversee software and hardware vendors to solve product problems and/or customize packages.
• Perform related duties as assigned.

Technology Support Duties:

Due to variances in departmental size and staffing structures, incumbents in this classification may also perform technical support activities that include, but are not limited to, the following:

• May monitor database system performance and resource consumption for capacity and budget planning purposes; provide technical information, advisory assistance, and troubleshooting resources.
• May design and deploy system utilities and monitoring software to configure hosts/servers and develop and/or modify native operating system scripts to ensure robust system and application performance.
• May evaluate and test system upgrades, install, configure, maintain, troubleshoot, and upgrade department software applications and troubleshoot hardware and software-related problems.
• May evaluate new hardware and software products for use by department staff, and provide expert advice to users on software applications.
• May install and replace internal computer components such as memory, hard drives, sound devices, optical drives, disk or CD-ROM drives, and communications cards.
• May engineer and/or install new equipment or guide vendors doing the same; act as liaison between department users and vendors to ensure that appropriate planning, scheduling, and acceptance testing activities are performed; coordinate maintenance of departmental equipment with external vendors.
• May install, configure, troubleshoot, maintain, and upgrade mid-range computers and related equipment; and replace internal servers and mid-range computer components.

TENTATIVE RECRUITMENT SCHEDULE

Final Filing Date: Friday, November 14, 2025, 11:59 PM PST

Application Screening: December 1 - 5, 2025

Civil Service Panel Interview: December 18 and/or 19, 2025

Join our team!

Looking for a fast-paced, rewarding career in public safety? Join our Police Department as a 9-1-1 Dispatcher Trainee and become an essential part of the emergency response team.

Make a difference every day in this role, you'll provide life-saving services, connect those in need with critical assistance, and help ensure the safety and well-being of our community.

See it for yourself! Click on the link below for a behind-the-scenes look at the high-energy world of emergency dispatching

Paid Training Provided!

We equip you with the skills to handle emergency & non-emergency calls, dispatch police officers, and operate advanced communication systems.

Starting Pay: $53,545/year ($25.74/hour) 

Promotion to Police Dispatcher: $60,507/year ($29.09/hour) 

Growth Potential: Up to $77,209/year ($37.12/hour)

Work-Life Balance

• 10-hour shifts (4 days a week)

• Rotations every four months

• Night, weekend, & holiday shifts may apply

Minimum Qualifications:

Education:  Equivalent to the completion of the twelfth grade. Additional specialized training in communications or a related field is desirable. 

Experience: Some emergency or non-emergency dispatch experience is desirable. 

License/Certificates: Possession of, or ability to obtain, a Terminal Operator Certificate within one year of employment. 

Special Requirements: 

• Must be 18 years of age as of the date of hire
• United States citizen or meet citizenship requirements
• High School Diploma or GED
• Good moral character with no felony convictions

Recruitment Process:

1. Computerized test - Pass or Fail*
2. Oral Interview
3. Background Investigation includes a medical exam, psychological evaluation, polygraph, and drug/alcohol screening. 

*Computerized Testing Process: Testing is administered by the National Testing Network (NTN), which will share your test results with the City to progress your application to the next steps. 

To register and schedule your test:

1. Visit www.nationaltestingnetwork.com
2. Select "Find Jobs," then "Emergency Communication Jobs."
3. Sign up for the Simi Valley Police Department.

During your visit to the NTN website, complete the registration process, schedule your test, and review detailed information, including the testing process and FAQ's. Testing is available virtually or in person at designated facilities.

Testing Fee Waiver: A fee is required for the written exam. Candidates facing financial hardship may request a fee waiver before registering for the test. For more details, see Candidate FAQ #26 at NTN FAQ's.

Apply Online: https://fremont.workbrightats.com/jobs/735636.html 

JOB DESCRIPTION

The Marketing & Administrative Assistant is a creative position that is responsible for assisting the in the Parks & Recreation Services Division inform and promote variety of programs and events.

EXAMPLES OF DUTIES (This is a general description of duties and is not all-inclusive)

• Assist in developing and preparing a variety of promotional materials to publicize programs, events, and services (flyers, graphics, newsletters, emails, etc.), including taking photos and videos
• Assist with maintaining website content, ensuring accurate and current information is available
• Assist with publications, promotional materials, and articles as requested
• Assist with a wide variety of administrative, recruitment/onboarding, registration, and marketing tasks/projects
• Answers the telephone and assists the general public and City staff, giving information on department and assigned program policies and procedures
• Assist with developing and maintaining spreadsheets
• Assist with registration and collecting fees for various programs and/or facilities
• Scan records, such as documents, files, large plans
• Set up and maintain project files or computer databases as required
• Assist with conducting surveys and performing routine research as requested; may assist with preparing related reports
• May work independently or in a team environment depending on project requirements
• Follow City policies and procedures
• Will be required variable hours including evenings and weekends
• Perform other duties as assigned

SUPERVISION EXERCISED AND RECEIVED

General supervision is provided by the Recreation Supervisor

MINIMUM QUALIFICATIONS

• Must be at least 18 years of age
• Relevant technical skill, education, experience or expertise
• Ability to establish and maintain productive relations and positive attitude toward others
• Excellent written and verbal skills
• Excellent organizational skills, be resourceful, flexible and able to work both alone or as a team member
• Use a computer, including word processing, spreadsheet, database, and desktop publishing applications.
• Experience with photography, photo/graphics and/or video editing software is a plus (Canva, Adobe Creative Suite, iMovie, Google Docs, Capcut, Inshot etc.)

REQUIREMENTS FOR EMPLOYMENT

• Must be able to handle sensitive and/or stressful situations or information with tact, discretion and significant awareness of confidentiality
• Must effectively communicate with adults and children from a variety of cultural backgrounds
• Willingness to comply with suspected child abuse reporting (11166.5 PC)
• Employees are required to be certified in Adult/Child CPR, First Aid, & AED from American Red Cross, American Heart Association or supervisor approved equivalent. Employees must be certified within 30 days of hire date or prior to the first day of work, whichever occurs earlier.
• Fingerprinting and TB test are required
• Must submit verification of legal right to work in the United States as a condition of employment

SELECTION PROCESS

Qualified applications will be evaluated on the basis of related experience and quality of presentation.

The most highly qualified applicants will be invited to an oral interview. Applicant evaluations may include a written and physical test. Satisfactory candidates will be placed on an eligibility list. Placements are anticipated immediately after the list is established. Some placements may be assigned to emphasize public education as the City's needs require.

Some positions may require a health evaluation.

APPLICATION PROCESS

To be considered for this position, apply online by submitting a completed City application and resume through our online application system: https://fremont.workbrightats.com/jobs/

Reasonable Accommodation: The Recreation Services Division will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise us of any special needs a minimum of 5 days in advance of the selection process by calling (510) 494-4347 or emailing recjobs@fremont.gov.

THE CITY OF FREMONT IS AN EQUAL OPPORTUNITY EMPLOYER.

WE DO NOT DISCRIMINATE ON ANY BASIS.

The information contained herein is subject to change and does not constitute either an expressed or implied contract

Per Diem Dispatchers will provide public safety dispatching at Levi's Stadium and/or Santa Clara Police/Fire Communications.

 

As an as-needed employee, this is an "at-will" position and there is no guarantee of hours. Hours are limited to 999 in a fiscal year or 960 hours in a fiscal year for retired CalPERS annuitants. 

 

THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW.  IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS.  ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. 

 

 

 

Typical Duties

 

Duties may include, but are not limited, to the following:

• Operates base radio console equipment, transmitting and receiving routine and emergency messages
• Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines
• Dispatches appropriate emergency vehicles, equipment, and personnel in response to those requests, in accordance with established policies and procedures
• Coordinates emergency operations between various departmental personnel and equipment
• Operates data terminals for information pertaining to daily public safety operations and general emergency services
• Maintains written logs, files, and computer information in the prescribed manner
• Updates computer files and performs other clerical functions and tasks as directed
• Performs other related duties as assigned
• Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines

 

 

Minimum Qualifications

 

EDUCATION AND EXPERIENCE

Minimum Education Requirements: 

Graduation from high school or possession of a GED

 

Minimum Experience Requirements: 

• The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status; or
• Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation; or
• Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara.

 

License/Certifications: 

Possession of a current P.O.S.T. Basic Dispatch certificate is required.

 

Other Requirements:  

• Incumbents must have the ability to work, as assigned, on schedules that may include Saturdays, Sundays, holidays, and non-traditional work hours.
• Must be able to perform all the essential functions of the job assignment.  All candidates will be required to pass a City background investigation, which will include fingerprinting and/or psychological testing.

 

 

Knowledge, Skills, and Abilities

 

Knowledge of:

• General public safety radio and telephone communications systems
• Police and fire emergency procedures
• Primary roads, streets, highways, major buildings, and public facilities within the City's boundaries

 

Skill In: 

• Reading and interpreting maps; and maintaining accurate records

 

Ability to: 

• Read, write, spell, and speak in clear, concise English
• Learn correct telephone answering techniques, policies and procedures
• Operate computer-aided dispatch (CAD) system with sufficient speed and accuracy to document field activity and create calls for service within response criteria guidelines
• Analyze situations quickly and accurately, while taking effective action to assure public safety provider and citizen safety
• Follow verbal and written instructions
• Communicate clearly and distinctly using radio and telephone equipment
• Maintain composure and work accurately in emergency situations
• Work in a team-based environment and achieve common goals
• Establish and maintain tactful, courteous, and effective working relationships with those contacted during the course of work, including the general public
• Work in a confined area, wearing a headset which restricts physical movement about the work area
• Accurately enter information into the CAD system while simultaneously receiving information by phone or radio
• Retrieve data from CAD terminal or other keyboard device, maintain appropriate documentation of previous events, details, and conversations
• Work in a highly structured environment where all communications are recorded or documented and reviewed as public record
• Handle multiple priorities and organize workload
• Extract information or data from other computer systems
• View multiple video display terminals for extended periods of time in low variable light conditions
• Distinguish and interpret the meaning of colors on video display terminals
• Distinguish and comprehend simultaneous communications from several sources
• Work continuously or uninterrupted as required, standing or sitting for extended periods of time
• Perform with a high standard of customer service, professional conduct, and civic responsibility
• Use emergency medical questioning techniques and provide medical instructions via telephone when required
• Type at a net rate of 35 wpm on a computer keyboard

 

 

Additional Information: 

You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”). To receive consideration for the screening process, candidates must submit a 1) Possession of a current P.O.S.T. Basic Dispatch certificate. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov. Applications will be reviewed on a bi-weekly basis for consideration to the position.  If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed.

 

The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov. 

 

SUPERVISION RECEIVED:

Works under the general supervision of a Senior Public Safety Dispatcher or Watch Commander and the overall direction of the Communications Operations Manager.

 

This recruitment is open on a continuous basis and selections may be made at any time within the process. It is recommended to apply immediately. The review of applications received will occur at the end of each month.  

**To receive consideration for the screening process, candidates must meet the below minimum qualifications:

• Graduation from high school or possession of a GED; 

AND

 

• The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status; or

OR

• Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation; 

OR

• Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara.

ACCEPTABLE SUBSTITUTION: Possession of a valid California POST Public Safety Dispatcher Basic certificate, which may be substituted for six (6) months of the solo status experience. Please upload a copy of your certificate. 

The City
The City of Santa Clara is a "full service" city – one of only a few communities in the Bay Area that has its own police, fire, library, recreation, and electric, water, and sewer utilities, as well as all of the other departments and civic amenities expected in a thriving community. Santa Clara is a family-oriented and business-friendly city, led by a city government that has developed an award-winning ethics program and a commitment to fostering public trust. Located in Santa Clara County at the southern tip of San Francisco Bay, about 45 miles south of San Francisco, Santa Clara is a strategic regional hub, convenient to freeways, airports, railroads, expressways, light rail, and other public transportation.

The Department
The men and women of the Santa Clara Police Department take tremendous pride in providing the community with outstanding service through the "Santa Clara Way" of service.  In partnership with the citizens, the team provides law enforcement services with professional and dedicated staff. The team will always identify and resolve problems utilizing all available resources and perform services professionally and with a high level of integrity. To learn more visit our website.   

The Position 
As a Public Safety Dispatcher II, this non-sworn classification dispatches public safety, fire, and emergency medical services out into the community. The successful incumbent will be responsible for receiving incoming calls for police, fire, or medical assistance and dispatch necessary units. This classification is distinguished from the Public Safety Dispatcher I by a broader range of responsibility due to a higher level of experience and training.  

Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview will be required prior to appointment. 

THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESDIES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. 

 

DISTINGUISHING CHARACTERISTICS

This is the journey-level classification in the non-sworn flexibility staffed Public Safety Dispatcher I/II series. Incumbents are expected to work independently and exercise judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the class of Public Safety Dispatcher I in that the latter is the entry level class where incumbents are trained on full range of dispatch functions under immediate supervision. This class is distinguished from the Senior Public Safety Dispatcher in that the latter has full responsibility for supervising a shift of Public Safety Dispatchers I/II.

 

 

Typical Duties

 

Each position in this classification may not include all the duties listed below, nor do the examples cover all the duties that may be performed.

• Operates base radio console equipment, transmitting and receiving routine and emergency messages
• Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines
• Dispatches appropriate emergency vehicles, equipment and personnel in response to those requests, in accordance with established policies and procedures
• Coordinates emergency operations between various departmental personnel and equipment
• Operates data terminals for information pertaining to daily public safety operations, and general emergency services
• Maintains written logs, files, and computer information in the prescribed manner
• Updates computer files and performs other clerical functions and tasks as directed
• Performs other related duties as assigned

 

 

Minimum Qualifications

 

EDUCATION AND EXPERIENCE

• Graduation from high school or possession of a GED; and
• The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status; or
• Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation; or
• Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara.

ACCEPTABLE SUBSTITUTIONS

• Possession of a valid California POST Public Safety Dispatcher Basic certificate, which may be substituted for six (6) months of the solo status experience.

DESIRABLE QUALIFICATIONS

• Classroom education involving fire science or law enforcement related studies.

LICENSES/CERTIFICATES

• Possession of a valid California POST Public Safety Dispatcher Basic Certificate and a valid Medical Priorities Dispatching System (MPDS) Certificate are required prior to the completion of the probationary period.

OTHER REQUIREMENTS

Must be able to perform all the essential functions of the job assignment. All candidates will be required to pass a City background investigation, which will include fingerprinting and may include polygraph and/or psychological testing.

PERMANENT CITY EMPLOYEES PREFERENCE POINTS
Current permanent employee candidates who receive a passing score on the examination will have an additional five (5) points added to his/her final score. 

Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. 
 

 

Knowledge, Skills, and Abilities

 

Knowledge of:

• General public safety radio and telephone communications systems
• Police and fire emergency procedures
• Primary roads, streets, highways, major buildings, and public facilities within the City's boundaries

Skill in:

• Reading and interpreting maps; and maintaining accurate records

Ability to:

• Read, write, spell, and speak in clear, concise English
• Learn correct telephone answering techniques, policies and procedures
• Operate computer-aided dispatch (CAD) system with sufficient speed and accuracy to document field activity and create calls for service within response criteria guidelines
• Analyze situations quickly and accurately, while taking effective action to assure public safety provider and citizen safety
• Follow verbal and written instructions
• Communicate clearly and distinctly using radio and telephone equipment
• Maintain composure and work accurately in emergency situations
• Work in a team-based environment and achieve common goals
• Establish and maintain tactful, courteous, and effective working relationships with those contacted during the course of work, including the general public
• Work in a confined area, wearing a headset which restricts physical movement about the work area
• Accurately enter information into the CAD system while simultaneously receiving information by phone or radio
• Retrieve data from CAD terminal or other keyboard device, maintain appropriate documentation of previous events, details, and conversations
• Work in a highly structured environment where all communications are recorded or documented and reviewed as public record
• Handle multiple priorities and organize workload
• Extract information or data from other computer systems
• View multiple video display terminals for extended periods of time in low variable light conditions
• Distinguish and interpret the meaning of colors on video display terminals
• Distinguish and comprehend simultaneous communications from several sources
• Work continuously or uninterrupted as required, standing or sitting for extended periods of time
• Perform with a high standard of customer service, professional conduct, and civic responsibility
• Use emergency medical questioning techniques and provide medical instructions via telephone when required
• Type at a net rate of 35 wpm on a computer keyboard

Additional Information: 
You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”). To receive consideration for the screening process, candidates must submit a complete City Application and meet the below minimum qualifications:

• Graduation from high school or possession of a GED; and
• The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status; or
• Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation; or
• Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara.

ACCEPTABLE SUBSTITUTION: Possession of a valid California POST Public Safety Dispatcher Basic certificate, which may be substituted for six (6) months of the solo status experience. Please upload a copy of your certificate. 

Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov.  This position is continuous: Applications will be reviewed at the end of each month for consideration to the position.  If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed.