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The Customer Care Coordinator develops and implements strategies related to customer care, customer communications, and program support as it relates to Pioneer’s customers; provides support to customers regarding billing analysis and other customer-related issues; and supports communications and marketing efforts in ways that are consistent with Pioneer’s Strategic Plan.  Duties include:

• Receiving, researching, and responding to customer questions and concerns; reviewing, researching and responding to questions related to billing and programs available to customers.
• Preparing and providing detailed solar analysis and educating customers regarding Net Energy Metering, Solar Billing Plan, and other related billing rates/plans.
• Providing information to customers as it relates to energy efficiency.
• Processing and tracking customer opt outs, opt ups and re-enrollments.
• Ensuring customer contact center has updated and accurate talking points and information related to messaging and advertising campaigns.
• Attending and staffing booths at community events and interacting and educating customers regarding Pioneer’s services and programs.
• Providing billing related support including the maintenance and security of customer data, coordinating with PG&E on a variety of matters including customer service, data provisions, outages, infrastructure issues, and usage reports.
• Supporting call center by responding to escalated customer service matters and preparing/editing customer service scripts.
• Preparing and presenting a variety of reports and communications that include supporting statistical data; making presentations to member agencies, outside organizations and the public.
• Some of the primary responsibilities include answering phones, chats, and emails. 

Join the City of Lafayette as Our New Accounting Technician!

The City of Lafayette (pop. 24,000) is on the hunt for a dynamic and detail-oriented Accounting Technician to join our incredible team! Nestled among tree-studded hillsides with a vibrant downtown and top-rated schools, Lafayette is known for its semi-rural charm and welcoming small-town feel.

Our residents value personalized service and innovative solutions that reflect the community’s unique character and priorities. As an Accounting Technician , you’ll be a key player in ensuring our city’s operations run smoothly, helping preserve Lafayette’s one-of-a-kind appeal.

This is more than just a job – it’s an opportunity to work with a group of passionate, fun, and talented professionals dedicated to making a difference.

We’re looking for thoughtful urban planners to join the Planning Department and help us shape Lafayette’s future!

Are you excited about shaping communities and making a lasting impact? The City of Lafayette (pop. 24,000) is looking for an experienced Senior Planner to play a key role in maintaining our city’s charm while supporting thoughtful growth and development.

Located just 20 minutes from San Francisco via BART, Lafayette offers a vibrant downtown, scenic hillsides, and top-rated schools. Our residents value a small-town atmosphere with personalized service, and we need a dynamic planner to help guide the city's future.

Join a team of dedicated, energetic, and talented professionals in a city that truly values its employees. If you have a passion for urban planning, exceptional analytical skills, and a commitment to community development, we want to hear from you.

Please note: Cover Letter is required.

We’re looking for thoughtful urban planners to join the Planning Department and help us shape Lafayette’s future!

The City of Lafayette (pop. 24,000) is looking for an entry-level professional in urban planning -- our next Planning Technician. This role will be expected to provide clear analysis and excellent customer service. The Planning Technician will have the opportunity to work in the field of current planning, including review of development and land use applications, zoning, site plan and environmental review.

Located just 20 minutes from San Francisco via BART, Lafayette offers a vibrant downtown, scenic hillsides, and top-rated schools. Our residents value a small-town atmosphere with personalized service, and we need a dynamic planner to help guide the city's future.

Join a team of dedicated, energetic, and talented professionals in a city that truly values its employees. If you have a passion for urban planning, exceptional analytical skills, and a commitment to community development, we want to hear from you.

Please note: Cover Letter is required.

We’re looking for thoughtful urban planners to join the Planning Department and help us shape Lafayette’s future!

Are you excited about shaping communities and making a lasting impact? The City of Lafayette (pop. 24,000) is looking for an experienced Assistant Planning Director to play a key role in maintaining our city’s charm while supporting thoughtful growth and development. The ideal candidate is an experienced professional in urban planning who has a proven track record for providing high level analysis, excellent customer service skills, and exceptional leadership. They will be able to demonstrate an interest in community development and a passion for working with residents and staff to make the City vital, safe and attractive. 

Located just 20 minutes from San Francisco via BART, Lafayette offers a vibrant downtown, scenic hillsides, and top-rated schools. Our residents value a small-town atmosphere with personalized service, and we need a dynamic planner to help guide the city's future.

This is a challenging job in a great city! Join a team of dedicated, energetic, and talented professionals in a city that truly values its employees. If you have a passion for urban planning, exceptional analytical skills, and a commitment to community development, we want to hear from you.

Please note: Cover Letter is preferred, but not required.

Make a Difference This Season — Join the Library Team!

The City of Lincoln is now accepting applications for a Seasonal Library Assistant at the Lincoln Public Library. If you’re passionate about community, learning, and great service, we’d love to hear from you!

The Lincoln Public Library, also known as the Twelve Bridges Library, is a joint venture between the City and Western Placer Unified School District. Located next to Twelve Bridges High School, we are proud to be a joint-use Library.  

To see more about our Library, it's programs and the positive impact it makes in our community, stay connected with us!

• Facebook @libraryatlincoln
• Instagram @libatlincoln
• Website https://www.lincolnca.gov/en/parks-recreation-and-activities/library.aspx

The Library Assistant works under general supervision performing a wide variety of library support services related to patron assistance, circulation, automation, acquisitions, and processing; demonstrates a full understanding of all applicable policies, procedures and work methods associated with assigned duties; performs customer service duties as assigned; and any related duties as required.

Please Note: Seasonal employees are limited to working no more than 999 hours in a fiscal year.

 

DISTINGUISHING CHARACTERISTICS

The Library Assistant is a position in which incumbents are expected to independently perform the full scope of assigned library support duties.  This class is distinguished from the class of Library Coordinator in that the latter has supervisory and management responsibilities. This class is distinguished from the class of Librarian I/II in that the latter is a professional position that provides more specialized library services. 

 

SUPERVISION RECEIVED/EXERCISED

Receives general supervision from the Library Coordinator or Director of Library Services/Library Manager. Incumbents of this class do not routinely exercise supervision.

 

ESSENTIAL FUNCTIONS

Include but are not limited to the following

• Staffs the circulation, reference, and children’s reference desks and provides superior customer service at these desks. 
• Educates patrons about the Library Code of Conduct, to ensure a positive experience for all patrons. 
• Assists patrons with the online catalog, computers, self-checkout machines, and other library equipment and electronic resources. Demonstrates and educates patrons in the proper use of the equipment and assists when standard issues arise.
• Performs circulation activities, including checking library materials in and out, registering library patrons and issuing library cards, placing holds, and explaining and implementing library policies and procedures. 
• Assists patrons with information inquiries, whether in person, by phone, e-mail, or official social media channels. These inquiries may include directional, informational, reader’s advisory, and basic reference questions. 
• Assists patrons with locating materials within the library and informs patrons of library services and resources. Suggests alternative or additional resources where appropriate. 
• Maintains the library in a neat and orderly condition, including by shelving library materials. 
• Supports the maintenance of the library collection, including by weeding outdated or damaged material; removing damaged items from circulation at service points; and repairing library materials. 
• Processes, catalogs, and prepares new materials for circulation following established procedures. 
• Suggests new materials to benefit the library collection. 
• Receives payments in cash, checks, and credit/debit cards, records payments in the Library computer system, provides receipts reflecting transactions, and addresses routine overdue and library customer circulation record issues and escalates more complex concerns.
• Balances the cash drawer on a daily basis. 
• Communicates with patrons about missing and damaged items and related fees. 
• Plans and implements library programs and events as directed
• Prepares marketing materials, public information, and event calendars for supervisor review and distribution.
• Creates assigned book displays.
• Performs opening and closing procedures.
• Maintains records and files and compile statistics on related library services, materials, and projects.
• Perform general clerical duties as necessary and operate library related office equipment.
• Establishes positive working relationships with representatives of community organizations, state/local agencies, City management and staff, and the public.
• Perform related work as required. 

WORKING CONDITIONS

Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily office activities.  The position also requires grasping, repetitive hand movement and fine coordination in preparing documents and data using a computer keyboard.  Additionally, the position requires near and far vision in reading correspondence, statistical data and using the computer, and acute hearing is required when providing phone and personal service.  The need to lift, drag and push files, paper and documents weighing up to 25 pounds also is required.

 

KNOWLEDGE/SKILLS/ABILITIES

The following are a representative sample of the KSA’s necessary to perform essential duties of the position

Knowledge of:  Principles, policies, and procedures of public library services, including library cataloging, classification, selection, and reference; library equipment, software, and resources used for circulation, cataloging, selection, and reference, including computer systems and program, information resources, and Internet resources; effective and positive customer service; proper English spelling and grammar, and basic principles of mathematics; modern and standard office procedures, practices, software, and equipment; record keeping and report preparation and writing; occupational hazards and standard safety practices.

Skill to: Operate an office computer and a variety of word processing and software applications.

Ability to:  Participate in a variety of technical and paraprofessional tasks relating to providing library services, including researching and utilizing reference systems; developing and implementing library programs; assisting patrons; and using code and other technical cataloging standards; analyze situations appropriately and adopt effective courses of action, including referring complex situations to supervisors.
Interpret, explain and apply applicable administrative and departmental policies and procedures; work independently and as part of a team, including the ability to prepare clear and concise reports and keep accurate records; read, interpret and record data accurately; organize, prioritize and follow-up on work assignments; communicate clearly and concisely, both orally and in writing; and establish and maintain effective working relationships; work with staff and patrons from diverse backgrounds and cultures; observe safety principles and work in a safe manner

 

THE SELECTION PROCESS
The process may include an in-basket exercise, individual interviews, panel interviews and/or other related components.  Only those candidates who have the best combination of qualifications in relation to the requirements and duties of the position will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to the process. The candidate selected for the position will be required to complete a background check including reference checks, fingerprint check, medical/drug-test evaluation and/or other related components.

Human Resources will make reasonable efforts in the examination process to accommodate persons with disabilities.  Please advise HR of any special needs a minimum of five days in advance of the selection process exam by calling (916) 434-3229. The City of Lincoln is an Equal Opportunity Employer.

The information contained herein is subject to change and does not constitute either an expressed or implied contract.

Under general supervision of a Police Sergeant, the non-sworn Community Service Aide provides technical police services in crime prevention, crime investigation, and crime response which do not require full police powers and assists police officers in the maintenance of law and order.

CLASS CHACTERISTICS
The Community Service Aide is a journey-level classification, fully competent to independently perform a variety of patrol and special assignment support duties. A Community Service Aide may be assigned to an organizational unit including Community Oriented Policing and Problem Solving (COPPS) and Investigations. This classification has clear guidelines to help with independent decision-making, and supervision is available when unusual or complex situations arise.

EXAMPLES OF DUTIES (illustrative only):

• Receive and transmit calls for service over the police radio.
• Issue vehicle parking and registration citations.
• Mark, arrange tow, and maintain files for abandoned vehicles; cite vehicle/owner for violation after a given period of time of being marked.
• Direct traffic at major injury collisions, chemical spills, malfunctioning traffic signals, and special events.
• Drive a marked police vehicle; transport children to foster care facilities, citizens including stranded motorists, and city staff; deliver messages, property, and evidence as dispatched to court, citizens, or other agencies.
• Interview witnesses or others involved search for, collect, and identify evidence; and write reports for crimes with no suspect, lost and found cases, and non-injury collisions.
• Engage in general patrol observation; report any suspicious activity to dispatch and patrol officers.
• Patrol and enforce animal regulation laws and ordinances, which include receiving and investigating complaints and reports regarding stray, dangerous, unwanted or improperly controlled dogs, livestock and other animals; answering emergency calls and investigating persons bitten and quarantining the animal; and impounding, transporting and giving first aid to animals.
• Verify and certify mechanical violations receiving a citation have been corrected.
• Search files for information to aid in apprehending a criminal, returning lost property, determining the disposition of a vehicle and other problem resolution.
• Assist in the processing of evidence to include crime scene photography, sketching, video, evidence collection, and preservation as well as other duties associated with evidence processing. Assist in routine equipment/vehicle maintenance.
• Assist with clerical functions such as entering data and conducting file searches on the computer and typing filing, and form completion.
• Provide municipal code updates and additions for best practices and law changes.
• Coordinate training of both current employees (CPT) and new employees (FTO).
• Testify in court.
• Inspect and clean the holding facilities and radio-equipped vehicles in order to maintain health/safety standards.
• Search and/or obtain specimens from same-sex prisoners.
• Performs related work as required.

Community Oriented Policing and Problem Solving (COPPS):

• Perform community outreach.
• Assist, participate, and support community events (e.g., Shop with a Cop Coffee with Cops, National Night Out, Summer Sandlot etc.).
• Assist with the neighborhood watch program/meetings.
• Assist with COPPS unit projects.
• Liaison with Youth and Family Services (YFS).
• Performs related work in COPPS as required.

Investigations:

• Ensure registration of habitual sex and narcotic offenders are complete and organized.
• Attend a basic POST approved Crime Scene Investigation course and other applicable, advanced trainings.
• Assist with the collection and preservation of evidence to include taking crime scene photographs, searching and dusting for latent fingerprints, crime scene diagrams, laser scanning of crime scenes, and attending autopsies. Arrange for proper identification of evidence.
• Assist Detectives with basic investigative follow-up (e.g. no identified suspect fingerprint results, gather surveillance footage, etc.)
• Performs related work in Investigations as required.

Now Hiring Under DPOA's New MOU -- Competitive Pay, Exceptional Benefits!

**NEW** Vacation Accrual/Advancement: Newly hired Enhanced Lateral Police Officers may, at the discretion of the City Manager and based on justification provided by the appointing department, receive a one-time advancement of up to 40 hours of vacation leave.

*$98,372.09 - $131,828.00 Advertised salary range does not include 20% of Incentive Pay. Employees may be eligible for incentive pay as follows:

-Education Incentive Pay up to 10% described below:

• POST Intermediate Certificate: 2.5% of base salary

           And/or

• POST Advanced Certificate: 2.5% of base salary

           And/or

• Completion of 60 college semester units or AA/AS degree: 2.5% of base salary

            And/or

• Completion of 120 college semester units or BA/BS degree: 2.5% of base salary

-Bilingual Pay: 5% of base salary

-Officer in Charge/Field Training Officer/Investigator/School Resource Officer: 5% of base salary

Total estimated potential incentive pay: 20%

Base Salary range with all incentives: $118,046.50 - $158,193.60

Additional Incentive Pay:

Uniform Allowance: $1,200 per Fiscal Year

The Dixon Police Department is committed to providing a full range of public safety services to the City of Dixon. The Department is growing with the City and has career opportunities in patrol, investigations, canine, traffic enforcement, tactical operations, and crisis negotiations. The Dixon Police Department is progressive law enforcement agency committed to the core values of service, honesty and integrity, accountability and respect. The City offers a challenging and rewarding opportunity for qualified applicants pursuing a law enforcement career. Dixon Police Officers are responsible for a wide variety of generalist police services. Opportunities for specialization and advancement are also available. The Dixon Police Department operates on a rotating 12-hour shift schedule.

$30,000 hiring incentive

SELECTION PROCESS:  Apply immediately and include all required documents at the time application is submitted.  Applications and supplemental questions will be reviewed and screened, and the most qualified candidates will be invited to continue in the examination process. The process includes a Personal History Statement (PHS) review, interview, Poly exam, extensive personal background investigation, credit history, pre-employment medical, with drug test, and psychological assessments.

Failure of any component during the exam process eliminates the candidate from further selection processing.

EMPLOYMENT PROCESSING:  All appointees are required to complete a field training program and successfully complete an 18-month probationary period, and in accordance with Federal law, are to provide proof of identity and proof that they may legally work in the United States.

VETERAN'S PREFERENCE POINTS will be applied. A copy of the DD214 form must be filed at the time of application.

The City of Dixon is an EQUAL OPPORTUNITY EMPLOYER. Reasonable Accommodation in the application, examination and selection process will be made upon request by calling 707-678-7000. 

Please check your spam folder to be sure that it will accept emails from CalOpps.  All correspondence is done through this system. Please DO NOT email at any time during this process as this correspondence does not come back to our agency. 

Now Hiring Under DPOA's New MOU -- Competitive Pay, Exceptional Benefits!

*** This recruitment is for academy graduates and lateral officers only. ***

The Dixon Police Department is committed to providing a full range of public safety services to the City of Dixon. The Department is growing with the City and has career opportunities in patrol, investigations, canine, traffic enforcement, tactical operations, and crisis negotiations. The Dixon Police Department is progressive law enforcement agency committed to the core values of service, honesty and integrity, accountability and respect.

$10,000 hiring incentive available, see 'Benefits' section for details.

THE POSITION: The Dixon Police Department is recruiting to fill full-time Police Officer positions at either the Academy Graduate Level or Lateral Level, as well as establish an employment eligibility list for future possible use. The City offers a challenging and rewarding opportunity for qualified applicants pursuing a law enforcement career. Dixon Police Officers are responsible for a wide variety of generalist police services. Opportunities for specialization and advancement are also available. The Dixon Police Department operates on a 12-hour shift schedule.

SELECTION PROCESS:  Apply immediately and include all required documents at the time application is submitted.  Applications and supplemental questions will be reviewed and screened, and the most qualified candidates will be invited to continue in the examination process. The process includes a Personal History Statement (PHS) review, interview, Poly exam, extensive personal background investigation, credit history, pre-employment medical, with drug test, and psychological assessments.

Failure of any component during the exam process eliminates the candidate from further selection processing.

EMPLOYMENT PROCESSING:  All appointees are required to complete a field training program and successfully complete an 18-month probationary period, and in accordance with Federal law, are to provide proof of identity and proof that they may legally work in the United States.

VETERAN'S PREFERENCE POINTS will be applied. A copy of the DD214 form must be filed at the time of application.

The City of Dixon is an EQUAL OPPORTUNITY EMPLOYER. Reasonable Accommodation in the application, examination and selection process will be made upon request by calling 707-678-7000. 

Please check your spam folder to be sure that it will accept emails from CalOpps.  All correspondence is done through this system. Please DO NOT email at any time during this process as this correspondence does not come back to our agency. 

DEADLINE TO APPLY: Open Until Filled.
First application review - Wednesday, September 24, 2025Applications are reviewed every three (3) weeks. Qualified candidates are encouraged to apply immediately!

THE POSITION: This limited term position supports the Youth and Family Services Bureau (YFSB) in the Police Department to strengthen and enhance services provided to Hayward families to keep youth positively engaged in the community and out of the juvenile justice system. The Lead Program Assistant works with YSFB mental health counselors to provide case management, life skills training, diversion, restorative justice, and other services.
The limited term position is dependent on ongoing funding for the program. Funding has already been secured through FY2026 (June 30, 2026) with the possibility of an extension or permanent funding in FY 2027.

The Lead Program Assistant is a Citywide classification; current vacancies exist in the Police Department however future citywide vacancies may be filled from this recruitment. You are: 

• Compassionate
• Non-judgmental
• Comfortable interacting with youth and families of all backgrounds and lived experiences
• Passionate about restorative justice
• Skilled at working as part of an interdisciplinary team
• Preferably have experiences living or working in Hayward and/or Alameda County
• Preferably bilingual in Spanish but not required. 

Essential Duties:What you will do:
 

• Work with supervisors to identify community needs and opportunities and design programs to fill those needs and achieve identified program outcomes.
• Under direction, develop and implement policies and procedures for implementing various, education, community and volunteer programs to assist youth
• Under direction, represent program to the public through public service announcements, classes, workshops, events and presentations
• Maintain systems for tracking activities and performance measures.

To see a complete job description, click here.

CORE COMPETENCIES  

Knowledge of: 

Principles and practices of case management, customer service and community engagement.
 
Program planning, development and implementation.
 
Community and local government services, agencies and resources.
 
Laws and regulations relating to applicable program operations.
 
Principles of supervision, consensus building and conflict resolution.
 
Basic word processing, desktop publishing and spreadsheet applications (Microsoft Office program suite). 

Ability to: 

Develop and/or assist in developing effective education/tutoring programs, policies and procedures to meet identified program goals.
 
Develop and maintain positive effective working relationships with community groups, organizations, co-workers, City departments, and the public.
 
Communicate effectively with a wide range of clients and agencies.
 
Prepare clear, concise written reports, letters, and memoranda.

  Minimum Qualifications:JOB RELATED AND ESSENTIAL QUALIFICATIONS 

You have: 
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be:

Experience: Two (2) years of experience equivalent to the Library Program Assistant or two (2) years progressively responsible experience in case management, education/tutoring program coordination, customer service, project management or similar field. 

Education: Equivalent to a Bachelor's degree in Humanities, Social Sciences, Counseling, Education or a closely related field.

License: Possess and maintain a valid California Class C Driver's License.  Supplemental Information:BENEFITS AND REWARDS:

Depending on employee group, some of these benefits may include:

• Alternative Work Schedule and/or Telecommuting 
• Vacation - 80 hours minimum
• 15.5 Paid Holidays
• Generous employer contribution for Health, Dental and Vision coverage
• CalPERS Defined Benefit Retirement Plan (2.5% at 55 for Classic CalPERS members | 2.0% at 62 for New CalPERS members | 3.0% at 50 for Classic Safety members | 2.7% at 57 for New Safety Members) - No Social Security participation.
• Life and Disability Insurance and Paid Leave
• Flexible Spending Accounts
• Tuition Reimbursement
• Health and Wellness Reimbursement
• Professional Development Reimbursement
• 457 Deferred Compensation Plan (employee paid)

 SELECTION PROCEDURE                                                    

Apply - submit a completed City of Hayward job application and responses to the Supplemental Questionnaire, which fully describe the nature of your professional experience and qualifications.

Application Review - A. Minimum qualifications
B. Completion of the supplemental questionnaire
The rating of the supplemental questions may determine application status and/or rank on the eligible list.   Applications submitted without all required materials will not be considered.

Job Related Testing 
 Supplemental Questionnaire Review  The examination process will result in a ranked eligible register of candidates for hiring consideration by the department derived from any of the exam processes mentioned above.

Department Interviews - Actual hire depends on success in the departmental selection process.  

Candidates under final consideration for employment with the City should expect to undergo an employment background/reference check that may include, but is not limited to: employment history verification, medical evaluation, confirmation of educational credentials and degrees, licenses including driver's license, registrations, certificates, and other credentials as part of the appointment process. Some positions, depending on the nature of the work, also require a credit check and a review of Summary Criminal History obtained from the State Department of Justice through Live Scan Fingerprinting.

Applicants will be notified electronically via Government Jobs as to their status in the selection process.  It is the responsibility of the applicant to ensure they can receive email notice from NeoGov/Government Jobs and the City of Hayward.  The City of Hayward reserves the right to modify the selection process as necessary to conform to administrative or business necessity.
APPLICATIONS
Candidates are encouraged to apply online at www.hayward-ca.gov under the Current Vacancies tab or at www.GovernmentJobs.com. Paper applications can be obtained by visiting the Human Resources Department at Hayward City Hall located at 777 B Street, Hayward, CA 94541. Office hours are Monday through Friday, 8 a.m. to 5 p.m.
Apply prior to the closing time of the job announcement and allow at least one (1) hour to submit your application if you are a new user to the system.  Our on-line application system is provided by Government Jobs. If you have problems while applying online, please contact the Government Jobs Help Desk at (855) 524-5627.
 The City of Hayward is an Equal Opportunity Employer