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Do you thrive on creativity, connection, and community impact? San Mateo County Libraries is seeking enthusiastic and innovative individuals to join us as Community Program and Community Technology Specialists. Come join a collaborative, forward-thinking team that values curiosity, equity, and joy.

This recruitment will be used to fill current and future vacancies for Community Program and Community Technology specialists throughout San Mateo County Libraries. To best serve our diverse and multilingual communities of San Mateo County, bilingual language skills are strongly preferred.

Community Program & Technology Specialists (CPS & CTS) work in a variety of settings, both inside and outside of our libraries, to make a difference in our community by building strong community connections—partnering with local organizations, reaching underserved populations, and designing programs that reflect the diverse voices and needs of our neighborhoods. The Community Technology Specialist position is distinguished from the Community Program Specialist position by focusing their work on hands-on, maker-centered programming—bringing STEM to life through workshops, maker technology, and creative DIY experiences that empower learners of all ages and address the digital divide.

The ideal CPS candidate will have the ability to:

• Provide excellent customer service to a diverse community of all ages in a busy public library.
• Design, adapt, and deliver innovative services that benefit the needs of the community.
• Identify and implement research-based methods, practices, techniques, and pedagogy that help learners succeed.
• Maintain and develop inclusive programs that support learners, including but not limited to English as a Second Language (ESL) learners.
• Plan, schedule, coordinate, and carry out programming, workshops, and classes.
• Coordinate and participate in outreach activities to community groups and agencies, ranging from tabling to public speaking.
• Collect and maintain program records and statistics and create reports, as needed.
• Assist in the recruitment, training, and management of volunteers.

Work frequent evenings and weekends.

In addition to the above, the ideal CTS candidate will have the ability to:

• Guide patrons in learning by doing, teach groups and individuals with a wide variety of tech experience and learning styles.
• Plan, schedule, coordinate, and carry out technology, maker, and STEM-related workshops and events to patrons of all age groups in the library and at school visits, fairs, and other outreach activities to community groups and agencies.
• Train coworkers in new technologies and support peers as an IT mentor and guide.
• Support the successful deployment of new technologies to the public and recommend and provide feedback on the implementation of new technologies.
• Have familiarity with makerspaces and makerspace technology including: 3-D printers, laser printers, vinyl cutters, and design software.
• Assist in the creation of technical documentation and procedures as needed.
• Have experience working with Windows and Mac OS, and mobile devices.

TENTATIVE RECRUITMENT SCHEDULE

Final Filing Date: Thursday, August 14, 2025, 11:59 PM PST

Application Screening: August 18 - 22, 2025

Civil Service Panel Interview: September 2 and/or 3, 2025

The County of San Mateo Probation Department is seeking highly motivated applicants for the position of Information Technology Technician.

The County of San Mateo Probation Department's role as a partner in the County's criminal justice system is to contribute to community safety through its law enforcement, court services, pretrial, supervision, and treatment referral functions. To learn more about the department, visit: https://www.smcgov.org/probation.

Under general supervision, provides a full range of moderately complex technical support to department information systems in two or more of the following general areas: desktop support, production or server support, and/or applications support.

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, limited-term, unclassified, and regular classified vacancies.

Examples Of Duties

Duties may include, but are not limited to, the following:

• Maintain inventory of addresses, laptops, workstations, servers, and peripheral equipment; prepare decommissioned workstations for surplus pickup and/or storage; order equipment and supplies as required.
• Write user operating instructions for departmental applications and equipment; present training, documentation, and other materials to user groups and individuals.
• Participate in departmental systems planning activities.
• Perform related duties as assigned.

User Support

• Serve as technical resource and primary point of contact for departmental system users; provide desktop and end-user support by remote session, telephone, email or in person, including visits to remote sites.
• Troubleshoot and assist users in solving operational hardware and software application problems; evaluate problem severity and resolve or escalate to appropriate personnel or vendor for resolution.
• Execute tests of new hardware and software, and support beta testing of new fields and screens in the system.
• Set up employee workstations; perform ergonomic evaluations and make equipment adjustments as needed.
• Support the department’s use of audiovisual equipment, including laptops, televisions, and projectors; set up and provide technical support for presentations.
• Assist with the production and editing of multi-media, including recordings, presentations, and videos; set up webcast and video conference meetings; duties include media conversion, editing backup, and storage of analog and digital data.

Desktop Support

• Install, configure, maintain, troubleshoot, and upgrade department computers and peripheral equipment.
• Install shrink-wrapped software on user workstations and provide instructions and training in their use.
• Install and replace internal computer components such as memory, hard drives, sound devices, optical drives, CD-ROM drives, and communications cards.
• Maintains and establishes user profiles for PC deployment.

Production/Server Support

• Assist with the routine installation, configuration, maintenance, troubleshooting, and upgrading of servers, mid-range computers, and related equipment at local and remote sites.
• Perform routine system administration functions according to desktop security policies, which include monitoring and adding applications, users, and devices, modifying user profiles, resetting passwords, and performing file maintenance.
• Monitor departmental equipment and systems; review daily problem reports and determine system technical problems.

Application Support

• Perform routine data entry and database maintenance, which includes entering or uploading data to databases, maintaining tables, and developing queries.
• Produce and distribute standard, recurring reports for others to use.
• Execute transfer of large, confidential files between systems.
• Assist with routine web development functions, entering or uploading internet content, updating routine or standard content, applying graphic features, and/or revising vignettes/HTML pages.

TENTATIVE RECRUITMENT SCHEDULE

Final Filing Date: Thursday, August 7, 2025, 11:59 PM PST

Application Screening: August 11 - 15, 2025

Civil Service Panel Interview: August 26 and/or 27, 2025

The County of San Mateo's Information Services Department seeks an IS Systems Specialist III to serve in the Security Division. Under general supervision, the individual in this position performs the most complex and varied technical tasks related to the configuration, troubleshooting, maintenance, and monitoring of the County's security infrastructure. This position serves as a technical leader and technical subject matter expert in specific security area(s) and is called upon to analyze existing and future computing environments and ensure that all solutions comply with County policy, frameworks and industry accepted best practices.

As an integral part of the Security team, the IS System Specialist III will be responsible for system administration across a variety of platforms and services such as: Firewalls (Palo Alto); Intrusion Detection and Prevention (Palo Alto Threat Prevention and Wildfire); Endpoint Protection Suite/XDR; Security Orchestration Platform (XSOAR); Cloud Security services; XDR SIEM monitoring and management; Vulnerability identification and mitigation/remediation.

The position also requires support in ancillary systems that support IAM/ARM platforms such as SolarWinds, Active Directory, OKTA. Additionally, this position will perform intrusion event investigative and reporting activities as required. Similarly, incumbents in this class must regularly analyze requests for new system implementations and ensure that strategies are applied that support best practice security design and integration with existing security infrastructure. Furthermore, this position will be tasked with performing analysis and data production and reporting in support of any identified indicators of compromise, audit and policy compliance across the enterprise.

Qualifications

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Equivalent to graduation from an accredited four-year college or university with major coursework in management information systems, computer science, or a related field and four (4) years of increasingly responsible experience in supporting and implementing information technology infrastructure and/or server administration and specific to the specialty area assigned which includes data center management, IT facilities management, storage and backup, server management and server operating systems, and/or configuration management and event management. Additional related experience may substitute for education requirement on a year-for-year basis, up to four (4) years.

Licenses and Certifications:

• Some positions may require possession of, or ability to obtain, a valid California Driver's License.
• Some positions may require possession of, or ability to obtain, industry-recognized information technology certifications.

IMPORTANT: Applications for this position will only be accepted online . If you are currently on the County's website, you may click the "Apply" button . If you are not on the County's website, please go to https://jobs.smcgov.org to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.