Utility Billing Specialist (Limited-Term) (20750394)

Step into a role where your analytical skills, customer‑focused mindset, and ability to keep complex operations running smoothly truly make a difference.

As a Utility Billing Specialist you’ll be at the center of essential City services — from preparing accurate water and sanitation billings to assisting residents with critical account needs.

This position offers the perfect blend of meaningful public service and hands‑on experience across budgeting, research, customer relations, and program coordination.

If you thrive in a fast‑paced environment, enjoy solving problems, and want to contribute to a team that keeps our community moving, this is the opportunity for you.

                                  POSITION DETAILS

• Salary Range from $69,597.00 to $88,853.00 annually 
  • 3% Cost of Living Adjustment increase effective 6/29/26
  • Generally, salary placement is at the beginning of the salary range.
  • Advanced placement may be granted depending on related education and experience.
• Limited-Term position with benefits
• Work Schedule: Monday through Friday 8:00 am - 5:00 pm

                           MINIMUM QUALIFICATIONS:

Education/Training:

• Two years of college coursework in public administration or a related field. A Bachelor’s degree with major course work in public administration or a related field is highly desirable.

Experience:

• Two years of research, administrative support or analytical experience, preferably in public administration. Experience directly related to the position is highly desirable

                                     JOB DESCRIPTION:

                                                       Management Assistant (Utility Billing Specialist)

                                     WHY SIMI VALLEY?

Looking for a thriving community with amazing career opportunities and a high quality of life? Simi Valley has it all! From scenic landscapes to a welcoming atmosphere, it's the perfect place to live and work.

CLICK HERE to check out our exclusive video to see what makes Simi Valley so special—whether you're looking for a rewarding career or just an incredible place to call home, you won’t want to miss it!

                                   IDEAL CANDIDATE:

The ideal candidate will:

• Identify billing discrepancies and resolve issues through careful research, data analysis, and accuracy.

• Communicate effectively with customers in person and by phone, demonstrating patience, professionalism, and the ability to explain complex billing matters clearly.

• Possess strong analytical abilities to conduct research, run data queries, prepare reports, and support departmental projects.

• Utilize ERP systems and modern office software to maintain records, process transactions, and generate reports.

• Collaborate effectively with field staff, administrative teams, and the public to ensure smooth operations.

• Write clearly and professionally when preparing correspondence, reports, notices, and customer communications.

• Demonstrate a commitment to public service and take pride in delivering reliable, high‑quality support to the community.

• Maintain accurate financial and account records, process payments, review accounts, and prepare billing adjustments with precision.

• Stay organized and efficient, managing files, records, and workflows with strong attention to detail.

                                           BENEFITS:

We’re proud to offer a comprehensive and competitive benefits package that supports your health, financial well-being, and professional growth—because we believe taking care of our team is essential to serving our community.

Health & Wellness

• Medical Coverage: 100% City-paid premiums for most plans, including family coverage
• Dental & Vision: City contribution up to $100/month for dental (Delta Dental) and $19.80/month for vision (VSP)
  • Family coverage costs as low as $0–$31.10/month for dental and $2.66/month for vision, depending on plan
• Prescription Drug Plan: Access to major retail and mail-order options
• Flexible Spending Account (FSA): Pre-tax savings for health and dependent care expenses
• Employee Assistance Program (EAP): Up to 8 free confidential consultations for employees and household members

Retirement & Financial Planning

• CalPERS Pension:
  • 2% @ 55 formula for Classic members (single highest year final compensation)
  • 2% @ 62 formula for New members (three year average final compensation)
  • 4th Level Survivor Benefit included
• Deferred Compensation:
  • 401(k) and 457 plans with Roth options
  • City matches up to $200/month to 401(k)
• Retirement Health Savings:
  • $200/month City contribution for retiree medical reimbursement
• Note: The City does not participate in Social Security; no FICA deduction except Medicare hospital insurance

Paid Leave & Holidays

• Annual Leave (AL):
  • 5.6 weeks/year to start (vacation + sick combined)
  • Increases at 5 and 10 years of service
  • Cash-out option available after one year
• Holidays:
  • 11 paid holidays + 1 floating holiday annually

Professional Development

• Tuition Reimbursement:
  • Up to $1600/year

Insurance Coverage

• Life Insurance:
  • $101,000 employee coverage fully covered
  • $5,000 dependent coverage fully covered
• Optional AFLAC Plans:
  • Accident, cancer, hospital, and critical care coverage available

We also host a full calendar of employee appreciation events and activities to celebrate the incredible work our team does year-round.

This information is intended to give an overview of the benefits available to City employees. It is not intended to be a contract (expressed or implied), nor is it intended to otherwise create any legally enforceable obligations on the part of the City, its agents or its employees.                             

                               SPECIAL INSTRUCTIONS:

• Click Apply and attach a current resume. Only fields marked with an asterisk (*) and the supplemental questionnaire are required.
• This recruitment will close on July 3rd, 2026, at 5:00 pm or if 50 applications are received, whichever occurs first.

                             SELECTION PROCESS: 

• Applications will be reviewed and evaluated based on education, training, and experience as they relate to the position
• An assessment exam will be administered to those whose applications demonstrate the best combination of qualifications in relation the the requirements and duties of the position. Additional testing, such as written exercises and department-level interviews, may occur.
• The qualifications and requirements stated on this announcement represent only the minimum required to file an application. (Although candidates may meet the minimum qualifications listed, an interview is not guaranteed.)
• Applicants seeking Veteran’s Preference must submit form DD214 with the application.

*ALL OFFERS OF EMPLOYMENT ARE CONTINGENT UPON THE FOLLOWING:

• Passing a background investigation.
• Passing a pre-employment physical and/or drug screen, if applicable. 
• Providing (3) professional references, including (1) direct supervisor.
• Providing copies of degree(s), training certifications/licenses listed on application/resume
• 5-year Verification of employment 

                         REASONABLE ACCOMMODATION:

In compliance with the Americans with Disabilities Act, if you need special assistance in the selection process, please notify the Human Resources Division, in writing.

City of Simi Valley is an Equal Opportunity Employer Encouraging Workforce Diversity.