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Definition:

Under general supervision, the Communications Officer, as a member of the Police Department, transmits and receives information over the police and public works radio system; dispatches routine and emergency calls for service; types, records, and files information; handles emergency and non-emergency telephone calls utilizing complex technical aids, such as computer aided dispatch systems (CAD), and performs related work as assigned.

Examples of Essential Duties:

The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.

1. Receives emergency and non-emergency telephone calls from the public for police, fire, or other emergency services; determines the nature of the call and the resources necessary to respond.
2. Monitors police radio communications; maintains contact with police units to track officer status and respond to need for additional resources; monitors various radio channels to keep abreast of county-wide police activities affecting the City and assist other county agencies with mutual aid.
3. Prioritizes requests for police and other public safety services; determines availability and location of patrol units; transmits information and dispatches police personnel and equipment in response to calls; routes calls for fire and emergency medical assistance to the Santa Clara County Fire Department.
4. Assists police personnel in the field by quickly and accurately researching and relaying criminal history information and other requested data.
5. Communicates with callers to determine the nature of the call and provide appropriate assistance; maintains composure to ensure that complete and accurate information is transmitted to public safety and medical personnel.
6. Screens non-emergency calls for service; provides requested information or directs callers to the proper person, department or agency.
7. Updates and maintains electronic records and logs of data pertaining to calls and activities.
8. Receives and coordinates requests for emergency Public Works assistance outside of the City’s normal business hours (pertaining to full municipal services in Los Altos, and sewer maintenance requests in Los Altos Hills and the surrounding unincorporated areas).
9. Act in the place of records staff for after-hours walk-in visitors to the Police Department.
10. May assist with the training of new communications personnel.

Minimum Qualifications:

KNOWLEDGE OF: Standard office methods, procedures, software and equipment; Geography of the local area; General public safety communications practices; Principles of customer service.

SKILL AND ABILITY TO: Multi-task and prioritize; Efficiently use radio and other communications equipment; Communicate effectively, both orally and in writing; Analyze situations quickly and accurately; Maintain composure and work effectively under pressure; Understand and follow oral and written direction; Demonstrate initiative and exercise good judgment in the performance of duties; Establish, maintain, and promote positive working relationships with employees, other agencies, and the public; Work various shifts including nights, weekends, holidays, and intermittent shifts as needed.

PHYSICAL REQUIREMENTS AND GENERAL WORKING CONDITIONS: This position will require the ability to work rotating shifts on an on-going basis, including irregular hours on short notice. This position will also be assigned a uniform to wearing during work hours.

EXPERIENCE AND EDUCATION:
Any combination of the listed experience and education requirements may lead to a qualifying application. A typical way to obtain the knowledge and abilities would be:

• Possession of a High School Diploma or G.E.D. equivalent is required.
• Completion of college-level coursework is highly desirable .
• A minimum of one year of public safety dispatching and/or basic clerical experience is required.
• Possession of Basic P.O.S.T. Dispatch Certificate is highly desirable and may be substituted for work experience.

IDEAL CANDIDATE POSSESSES THE FOLLOWING CHARACTERISTICS: Is highly professional, patient, respectful, and ethical; possesses excellent problem-solving skills; ability to multi-task in stressful situations. Communicates effectively and proactively both verbally and in writing. Enjoys working in a small town atmosphere with an engaged public, including merchants, property owners and residents.

Salary and Benefits:

$91,312.00 – $110,994.00 annually DOE

This is a non-exempt position represented by the Police Officers Association.

• Retirement: CalPERS retirement plan for Classic members is 2% @ 60 with employee paying a contribution of 7%. PEPRA employees participate on a 2.0% @ 62 plan, with employee paying 6.75% of the retirement contribution. Benefits based on highest three years of compensation. The City does not participate in Social Security.
• Health Plans: Choice of HMO or PPO plans through CalPERS Health with most family plans covered at 100%. Employees who waive coverage may receive stipend of $350 per month.
• Dental/Vision: City also offers a dental and vision reimbursement plan.
• Flexible Spending Plan: Dependent care and health care reimbursement plan available
• Deferred Compensation: Voluntary participation in either Nationwide or ICMA-RC
• Holidays: 10 annual holidays, plus two floating holidays OR Holiday Compensation
• Vacation: 10 days annually
• Sick Leave: Allowance of 12 days annually

APPLICATION PROCEDURE
A complete City application, cover letter, resume, and testing documents must be submitted online at the City's websiteOpens a New Window..

Applicants must also submit proof of successful completion of either the Criticall Dispatcher test with a passing score or the P.O.S.T. Entry-level Dispatcher Test with a T-score of 50 or above. The P.O.S.T Entry-level Dispatcher Test will be held at the South Bay Regional Public Safety Training Coyote on 8/27/19, 9/30/19, 10/25/19, and 11/26/19. The Criticall Dispatcher tests will be held at the South Bay Regional Public Safety Training Coyote on 9/5/19 and 10/2/19. Please make arrangements to sign up for one of these tests in advance. Lateral applicants that are currently employed as a Public Safety Dispatcher (non-probationary) do not need to submit proof of test scores, however a California POST Dispatcher Academy Certificate is required.

Additionally, A typing certificate certifying a minimum of 40 wpm dated within one year of the application date must be submitted along with the City application. Online typing certificates will not be accepted. If you do not have a typing certificate, please schedule an appointment at a vocational school, or a staffing agency.

SELECTION PROCESS
The recruitment will remain open until filled. Applicants most closely matching the City’s desired qualifications and organizational needs will be invited to participate in the interview process. Prior to hire, candidates will be required to successfully complete a pre-employment process, including a physical, reference checks and a complete background investigation. A conviction history will not necessarily disqualify an applicant from appointment; However, failure to disclose a conviction will result in disqualification or termination.

EQUAL OPPORTUNITY EMPLOYER
The City of Los Altos is an equal opportunity employer and does not discriminate in employment on the basis of a person’s race, religious creed, color, national origin, ancestry, mental or physical disability, medical condition, marital status, sex, age or sexual orientation. Candidates with a disability, which may require special assistance in any phase of the application or testing process, should advise City of Los Altos upon submittal of application. Documentation of the need for accommodation must accompany the request.

LIMITATIONS AND DISCLAIMER 
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

The Office of Mayor Sam Liccardo is seeking a creative and energetic individual who is passionate about serving the community and committed to advancing the Mayor’s vision for San José. This individual will join a small but dynamic team that is responsible for carrying out a comprehensive and multi-faceted communications operation. 

Typical Duties:

The following are examples of the types of duties that this position may be responsible for:

• • Writing and editing press releases, media advisories, mayoral correspondence, news and feature articles and a wide variety of other communications materials.
  • Executing a multi-faceted social media strategy to effectively engage the community and constituents with the Mayor's policies, positions, and goals.
  • Conducting a range of media outreach strategies, including: placing stories in media outlets; coordinating media requests and interview preparation; and managing relationships with local, regional, and national media sources. 
  • Proactively developing and managing the Mayor's online web presence on both the City’s website, partner’s web-based assets, and 3rd Party platforms.
  • Creating multimedia assets (i.e., print collateral, video, animation, infographics).
  • Analyzing earned and owned media metrics as well as larger external trends.
  • Day-to-Day administration of the office’s communication tools.

FINAL FILING DATE: We are accepting applications until closing at 5 pm, September 20, 2019. PERS retired annuitants are not eligible to apply.

IT IS MANDATORY THAT YOU COMPLETE THE SUPPLEMENTAL QUESTIONNAIRE. YOUR APPLICATION WILL BE REJECTED IF YOU DO NOT PROVIDE ALL NECESSARY INFORMATION.

THE POSITION

The Human Resources Department is accepting applications for the temporary and part-time position of Interpretive Services Program Leader (Museum Educator) in the Environmental Utilities Department at the Roseville Utility Exploration Center. The position’s primary responsibilities are to lead school and Girl Scout programs, conduct exhibit/utility facility hours, and assist with workshops. The position requires availability to work Saturdays and weekdays, as needed.

Appointment in this position includes the following supplementary benefits:

• Opportunity to work up to 1,500 hours per year (average 30 hours per week)
• Enrollment in the Public Employees Retirement System (PERS)
• Optional limited medical benefits (a city contribution of $136.00 per month)

The City of Roseville promotes a no smoking atmosphere.

DEFINITION

To perform a variety of duties related to conducting, planning, coordinating and supervising interpretive programs at an assigned City museum or interpretive center.

EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:

• Assist with planning, promoting, organizing, conducting and evaluating a variety of interpretive programs which may include exhibit tours, school programs, adult and youth programs and summer camps.
• Staff customer desk of assigned facility; respond to customer inquiries about facility and city service; schedule and confirm tours, programs and workshops.
• Collect fees for programs and services; conduct gift shop sales; reconcile cash drawer and receipts; record and deposit money.
• Oversee the safe and proper operation of assigned facility; ensure facility rules and safety guidelines are followed; maintain order with disruptive patrons and exercise crowd control when warranted; refer escalated issues to assigned supervisor or proper authorities.
• Complete written reports and records as required; organize and monitor equipment and gift shop inventory of assigned facility.
• Supervise assigned temporary staff and/or volunteers; schedule, train and monitor staff relative to assigned duties.
• Promote and enforce safety procedures, including proper use of equipment; render first aid and CPR, if certified, as required.
• Build and maintain positive working relationships with co-workers, other City employees, and the public using principles of good customer service.
• Perform related duties as assigned.

MINIMUM QUALIFICATIONS

Knowledge of:

• Basic knowledge of methods, techniques, principles and procedures used in the planning, operation and supervision of interpretive center and museum programs and facilities.
• Principles and practices of employee training, supervision, and evaluation.
• Practices and methods of public relations and customer service; techniques and principles of effective interpersonal communication.
• Basic methodology of organizing groups, programs, and services in an educational setting.
• Administrative procedures and practices including communications, decision making, and public information.
• Principles and techniques of first aid and CPR.
• Modern office equipment, methods, procedures, and computer hardware and software.
• Report and exhibit writing techniques.

Ability to:

• On a continuous basis, know and understand operations and observe safety rules; walk long distances; intermittently interpret policies and procedures, and explain operations and problem solve issues for the public and with staff.
• Intermittently set up booths, hang banners, move tables, chairs and carry supplies; lift or carry weight of 45 pounds or less.
• Plan, coordinate and conduct educational programs suited to the needs of the community.
• Prepare required schedules and reports; maintain accurate and up-to-date records.
• Understand and translate City policies and practices into everyday working practices; make sound decisions with solid problem solving methods.
• Supervise, train and evaluate assigned temporary staff and volunteers.
• Learn to operate a computer and cash register as necessary to perform job duties.
• Respond to emergency situations in a calm and effective manner; administer first aid and CPR, if certified.
• Learn to identify problems regarding the facility and programs; refer difficult problems/irregularities for more advanced attention and recommend possible solutions.
• Understand and carry out written and oral directions.
• Communicate tactfully with customers.
• Communicate effectively and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

EXPERIENCE AND TRAINING

Experience:

One year of paid or volunteer experience working as a docent/interpreter in a community interpretive/educational/museum or visitor center,

OR

Twenty semester hours of college coursework in physical or biological sciences, cultural history, anthropology, interpretation, historical preservation, museum studies and management, or a related field.

Training:

Equivalent to the completion of the twelfth (12th) grade, GED or higher level education.

License or Certificate

• Possession of a valid California driver’s license by date of appointment. 
• Possession of CPR and First Aid certificates within six months of hire.

SUPPLEMENTAL QUESTIONNAIRE

1. The Roseville Utility Exploration Center is an environmental learning center sponsored by the City of Roseville’s municipal utilities. Please describe any experience you have working with topics in environmental education or municipal utility systems (electricity, drinking water, recycled water, solid waste, wastewater management, and watershed protection).

2. This position will be focused on leading school tours, planning adult and youth programs, and leading a variety of other interpretive tours and programs.  Please describe, using examples, your experience in all of these areas.

3. When leading programs, tours, or workshops, what techniques do you use to engage your audience?  Please provide examples for how you apply these techniques to serve a range of ages and educational backgrounds.

4. Please describe your work availability.  This is a flexible, part-time positions that will average 22-35 hours per week, in 7.45 hour shifts. The main focus of this position is Saturday coverage. This can also include shifts on weekdays, as needed. What is your availability to work within these time frames?

5. Please list your completed college coursework, if any, in the following fields: physical or biological sciences, cultural history, anthropology, interpretation, historical preservation, or museum studies.

SELECTION PROCESS

Applications will be screened by the Human Resources Department for minimum qualifications.  Qualifying applicants may be contacted by the Department to interview. Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check and depending on position applied for a pre-employment medical exam and a drug and alcohol screening test.

THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER.  IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS.  MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.

THE POSITION:

The City is currently seeking a highly energetic, highly motivated individual for a Communications Coordinator position. Under the direction of the Communications & Marketing Manager, the Communications Coordinator plays an important role in supporting the execution of the City’s multi-media programs and public information campaigns. The Communications Coordinator is creative and well-versed when it comes to communicating to a diverse community or group of people. The position is ideal for a creative and motivated individual who can help grow the City’s brand, convey routine news and updates to residents, and present ideas on ways the City can more effectively communicate to its residents.  

This position is represented by SEIU.

Cable Technician I/II/III

Application Deadline: 5pm on Friday, September 6, 2019

Annual Salary:

$68,328 — $83,844 Tech I

   $70,380 — $86,364 Tech II

      $72,492 — $88,968 Tech III

The Position

Under the direction of the Cable Television Field Supervisor, the Cable Television Technician installs and services cable television, internet and related services, including new installations, disconnections, relocations and terminal device installation.  Additional duties may include determining the locations of gas, telephone, power, television, water and sewer lines prior to installation, conducting inspections and submitting recommendations for necessary construction and maintenance work, completing work orders and related documentation, and responding to customer inquiries. In order to maintain current knowledge of local ordinances and codes, the Cable Technician undergoes ongoing training related to work methods, use of tools and equipment, and safety practices.  As needed, the Cable Technician participates in the stand-by rotation and may be called upon to respond to emergency situations. 

Ideal Candidate

In addition to technical knowledge, the ideal candidate should possess a positive customer-service oriented attitude, as the Cable Technician regularly responds to inquiries from the residents of the San Bruno community.  The candidate will demonstrate professionalism while performing work, and will have a strong work ethic, maturity, and commitment to customer service excellence.  The successful candidate will have the ability to prioritize multiple tasks in a fast-paced, time-sensitive environment, and utilize excellent time management skills.  

Excellent Benefits

• Enrollment in CalPERS retirement program (2.7%@55 for classic members, 2%@62 for new members)
• Medical, dental and vision benefits provided with employee contribution
• Life insurance equal to one year’s annual salary provided at no cost
• Opportunity for bilingual incentive pay up to 2.5% of salary
• Long-term disability insurance provided at no cost
• Home loan assistance program
• Credit Union membership
• Section 125 Flexible Benefit Plan

• Deferred compensation matching up to $300 annually calculated on a bi-weekly basis

• Tuition Reimbursement

Minimum Qualifications

CATV Technician I

Graduation from high school or equivalent and at least three (3) years of cable television experience at the system operation level

Education/Experience in related fields may be considered on a year-to-year basis with preference given to CATV operational functions

CATV Technician II

Successful completion and maintenance of four (4) certification courses towards achieving the Society of Cable Telecommunications Engineers (SCTE) broadband Communications Technician (BCT) certifications or Jones/NCTI Master Technician certifications is required to reach and maintain the level of CATV Technician II in addition to minimum requirements for Cable Technician I level

CATV Technician III

Successful completion and maintenance of Broadband Communications Technician (BCT) Certification or Jones/NCTI Master Technician Certification is required to reach and maintain the level of CATV Technician III in addition to minimum requirements for Cable Technician II level

Special Requirements

In addition to those certifications listed above, possession of and ability to maintain a valid California drivers license

Possession of Society of Cable Telecommunications Engineers (SCTE) Category I Certifications or National Cable Television Institute (Jones/NCTI) certification is highly desired

Knowledge, Skills and Abilities

The successful candidate will demonstrate knowledge of operation and maintenance of a variety of motorized equipment; methods, tools and equipment used in cable television and fiber optic cable facilities construction, repair and maintenance; safe work methods and practices; mathematical and related techniques used to estimate material needs and their costs.  In addition, the candidate will effectively accomplish the completion of assigned programs and projects; acquire thorough knowledge of applicable programs, policies and regulations of the City and other government agencies; prepare and maintain accurate written reports and records; operate and maintain equipment and tools; work effectively with those contacted in the course of work including the public; engage in a broad range of CATV field and cable plant maintenance, operations, and construction functions; communicate effectively both orally and in writing; and provide quality control for the cable plant.

How to Apply

Applications may be submitted online at www.calopps.org. After an initial screening of applications, candidates that best meet the Department’s needs will be invited to participate further in the recruitment process.  

Applications must be submitted by 

5:00pm on Friday, September 6, 2019

The City of San Bruno is an Equal Opportunity Employer (EOE) and as such does not discriminate on the basis of age, race, color, sex, gender, religion, ancestry, physical or mental disability, marital status, sexual orientation, or national origin in its employment actions, decisions, policies and practices.  If you require special accommodations, please contact us to discuss your needs.

POSITION SUMMARY
Under supervision of the Information Technology Manager, the Information Technology Technician position supports programs and activities related to the City’s technology and telecommunications operations and systems. This includes performing basic computer related duties such as analyzing, troubleshooting, and resolving technical operational problems for desktop computers, peripherals, and networks; providing informal training to users on system implementation and operations; performing other related duties as assigned by supervisor. The assignment is 27-30 hours per week for approximately 6 months and may be extended.

ESSENTIAL JOB FUNCTIONS   

• Respond to all information technology help desk requests and provide a full range of assistance and help to system and equipment users in the role of help desk expert.   
• Performs basic and advanced configuration, installation and maintenance of computers, peripherals, telephones and mobile devices.   
• Participates on project teams to ensure successful implementation of new systems or upgrades to existing systems.   
• Analyzes and/or resolves computer, software, and application problems for on-premise and cloud-based systems and network resources supported by the City of Los Altos.   
• Monitors computer systems, networks, and applications for response time, problem prevention, performance and resource utilization.   
• Reports hardware failures to appropriate vendors via telephone or on-line systems.   
• Evaluates user hardware and software needs and assists in acquisition of approved equipment and software.   
• Assists IT team members to train end-users in operating systems, application programs; assists users in applying computer training to work environment; creates technical documents and computer training for end-users.   
• Schedules training classes and coordinates class preparation.   
• Assists with front counter check-in system as well as campus-wide wireless networks.   
• Compiles and maintains computer and system documentation.   
• Works with IT team members for assigned tasks; performs other related duties as assigned by supervisor.   
• In the absence of the IT Manager, will take direction from the IT Analyst.    

Customer support and other position expectations:

• Maintains punctuality and attendance at work.   
• This position will require occasional night and evening work.   
• Maintains internal and external customer relations.   
• Uses tact and diplomacy in all interactions with customers.   
• Establishes and maintains positive and effective working relationships with co-workers and those contacted in the course of work.   
• Calms angry customers using interpersonal skills and advises co-workers or supervisors if appropriate.   
• Maintains a professional office environment.   
• Maintains attention to detail by prioritizing work and coordinating several activities simultaneously despite interruptions.   
• Maintains integrity of work.   
• Takes responsibility and accountability for completion of work and customer interactions.    

PHYSICAL REQUIREMENTS AND GENERAL WORKING CONDITIONS
Requires the mobility and manual dexterity to work in a standard office environment, use standard office equipment and attend off-site meetings; speech and hearing to communicate in person and by telephone; vision to read handwritten and printed materials and a computer screen; and strength and agility to lift and carry items weighing up to 70 pounds. On a continuous basis work in an office environment sitting at a desk for long periods of time; travel from job site to job site sitting in vehicle; bend, squat, climb, kneel and twist while performing field work; may be exposed to dust, noise, machinery, moving objects and other vehicles while performing field work; may work on uneven or slippery surfaces; and may intermittently perform field work while exposed to various types of weather including extreme heat during summer months and cold temperatures during the winter months. Some accommodations may be made for some physical demands for otherwise qualified individuals who require and request such accommodations. The position may require occasional night and weekend work. 

MINIMUM POSITION REQUIREMENTS:  

KNOWLEDGE OF:
Installation, maintenance and repair of computer, peripheral and network equipment; remote support software and its usage in supporting geographically diverse clients, audio/visual equipment and its setup/maintenance; data communications processes; installation and utilization of client/server applications; principles of file and data management systems; capabilities, limitations, characteristics, and uses of various business software applications; principles and procedures of personnel training; effective written and oral communications skills.   

SKILL AND ABILITY TO:
Establish and maintain harmonious and effective working relationships with a wide variety of people that include senior management, employees, outside organizations, and the general public; research and understand emerging technologies and their application to improve City services; make sound decisions in a manner consistent with essential job functions; operate electronic testing equipment and/or tools in the installation and/or repair of computer, peripheral and network equipment problems; work under direction to prioritize work and seek solutions to specific problems; apply logical and orderly analysis processes to troubleshooting and solving operational computer and peripheral equipment problems; conduct and/or coordinate informal and formal training regarding City computer equipment and software.   

EXPERIENCE AND EDUCATION:
Any combination equivalent to experience, education and training that would likely provide the required knowledge and abilities could be qualifying. A typical way to obtain the knowledge and abilities would be:    

• An Associate’s degree from an accredited college or university with major course work in a field such as computer science, information technology
  systems or a related field. Professional certification in one or more fields of information technology may be substituted for the education. Additional years of experience may be substituted for educational experience on year for year basis.  
• Possession of a MCSA (Microsoft Certified Solutions Associate). CompTIA A+, Cisco Certified Network Associate (CCNA) or Microsoft Certified Systems Engineer (MSCE) is desirable but not required.  
• 3+ years of experience providing user support in the operation, maintenance, and implementation of applications programs on multiple platforms
  including client/server, desktop computer and networks.  
• Possession of a valid California driver’s license with a satisfactory driving record is required.    

IDEAL CANDIDATE POSSESSES THE FOLLOWING CHARACTERISTICS:
The Ideal Candidate possesses the following characteristics: Is highly professional, patient, respectful, and ethical; possesses excellent problem-solving skills and a can-do attitude; demonstrates outstanding customer services skills and follow through, is willing to go above and beyond to achieve positive results. Communicates effectively and proactively both verbally and in writing. Maintains integrity, and is accountable and responsible for all work completed; is tactful and diplomatic.

COMPENSATION
This is a Part-Time/Temporary/Seasonal position with an hourly rate range of $32/hr – $45/hr (DOE).

OTHER INFORMATION
Part-Time/Temporary/Seasonal employees are non-benefited, at-will positions. Since the City does not participate in Social Security and is required to provide an alternative retirement plan, you are required to participate in the City's defined contribution retirement plan through Nationwide where 3.75% of your gross compensation per pay period is deducted and put into the plan. The City matches this 3.75% for a total contribution of 7.5% of your gross compensation per pay period.

APPLICATION PROCEDURE
A completed City application, cover letter and resume must be received. The recruitment will remain open until filled. The first review of applications will occur on Tuesday, September 3rd, 2019.

SELECTION PROCESS
The applicants most closely matching the City’s desired qualifications and organizational needs will be invited to participate in the interview process. Prior to hire, candidates will be required to successfully complete a pre-employment process, including an employment verification, a complete background investigation, and an FBI level live scan.

EQUAL OPPORTUNITY EMPLOYER
The City of Los Altos is an equal opportunity employer and does not discriminate in employment on the basis of a person’s race, religious creed, color, national origin, ancestry, mental or physical disability, medical condition, marital status, sex, age or sexual orientation. Candidates with a disability, which may require special assistance in any phase of the application or testing process, should advise City of Los Altos upon submittal of application. Documentation of the need for accommodation must accompany the request.

LIMITATIONS AND DISCLAIMER
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Applications accepted until Friday, September 13, 2019

Interviews: TBA

Resumes are not accepted in lieu of completing a city application.

DEFINITION

Under limited supervision, performs skilled technical work on the City’s data and voice networks, including Local Area Network equipment, Windows servers, department-specific client/server applications, PBX software and switching equipment, UPS devices and desktop and mobile PC hardware and peripherals. Performs other duties as needed. This position reports to the Information Services Manager under the Department of Finance and Administrative Services.

EXAMPLES OF DUTIES

Works with the Information Services Manager and Senior Network Administrator in administering the City’s data and voice networks, including maintaining, upgrading, and troubleshooting network switches, routers, and servers. Maintains network security and data integrity. Researches, implements, and maintains fixed and mobile access wireless data networks. Administers voice communication systems, including voice recorders and public safety communication links. Configures, maintains, and manages upgrades to client/server software applications. Configures, maintains, and manages upgrades to desktop and portable PC workstations. Researches, recommends, installs and maintains server and network software. Installs, configures, and manages a wide variety of client application software. Performs other duties as required.

MINIMUM QUALIFICATIONS

Knowledge of:  Microsoft Windows server operating systems, including Hyper V and Core, Layer 2 & 3 networking equipment, TCP/IP protocol suite, firewalls and other network security instruments, 802.11x wireless technologies, Azure, Intune, Office 365, Exchange Online, Active Directory, Group Policy, SQL, Microsoft patching and updates, desktop and mobile PC hardware and peripheral equipment, client/server software applications, file management techniques, back-up & restore strategies – including disk and tape, PC hardware/software troubleshooting and problem resolution, Microsoft Windows operating systems and Office suites, UPS systems, voice communication technology including PBX, public safety, and voice recording/logging systems.

Ability to:  Apply current industry-standard technologies toward the administration of public sector data and voice networks; provide broad and narrow analyses of systems and recommend improvements; manage multiple tasks and projects simultaneously; communicate effectively both orally and in writing; Document current status and progression of systems; assist in training of team members and the user community; interact positively and cooperate with co-workers, respond politely to customers, work as a team member, function under demanding time pressure, respond in a positive manner to supervision, and attend work and perform duties on a regular and consistent basis.

Experience:  A minimum of four years of full-time, increasingly responsible experience in data and voice network administration.

Education:  High school graduation or equivalent. Graduation from college or university with emphasis in computer science, information technology, or related field, and current certification (CCNA or MCSE) desirable.

License:   Possession of a valid Class C California Drivers License.

The SMART District is seeking a MAXIMO specialist (Railroad Information Systems Specialist) to join our Operations team! The Railroad Information Systems Specialist is responsible for all activities in support of the Operations Department Maintenance Management Information System (MMIS), MAXIMO, as well as computer systems support for the Operations Department. The Specialist works with Operations Department management to align MMIS and Operations technology solutions with business strategies. This position ensures that the MAXIMO system and all other Operations Department IT systems are working properly at all times and that all department work flows meet system requirements. This position carries two overall fields of responsibility. The first is administration of the Maintenance Management Information System (MAXIMO) and the second is providing IT support of all Operations Department systems.

The ideal candidate will be a motivated, independent person with an aptitude for creative problem solving and a solid foundation in MMIS.  

JOIN US AT SMART AND ENJOY OUR EXCELLENT COMPENSATION AND BENEFITS PACKAGE INCLUDING:

• CALPERS Pension (2% at 60 for classic members and 2% at 62 for PEPRA members).
• Voluntary Deferred Compensation with employer match of up to 2%.
• Excellent medical and dental insurance.
• Employer paid vision, life and long-term disability insurances.
• Paid holidays, vacation and sick leave.
• Complimentary SMART passes for employees.

FINAL FILING DATE: We are accepting applications until closing at 5 pm, August 26, 2019

IT IS MANDATORY THAT YOU COMPLETE THE SUPPLEMENTAL QUESTIONNAIRE. YOUR APPLICATION WILL BE REJECTED IF YOU DO NOT PROVIDE ALL NECESSARY INFORMATION.

THE POSITION

The Human Resources Department is accepting applications for the Regular and Full-time position of Senior Business Systems Analyst in the Information Technology Department.  The normal work schedule is Monday through Friday, 8 –5 pm; a flex schedule may be available.

The City of Roseville promotes a no smoking atmosphere.

DEFINITION

To plan, organize and coordinate implementation of major business systems applications; to resolve high level and/or high priority business issues with departments; to manage related operational data processing systems and databases; and to perform a variety of professional and technical tasks relative to assigned responsibilities.

DISTINGUISHING CHARACTERISTICS

The Senior Business Systems Analyst is the advanced journey level in the Business Systems Analyst class series. Positions at this level are distinguished from other classes within the series by the level of responsibility assumed, complexity of duties assigned, independence of action taken, by the amount of time spent performing the duties, and by the nature of the public contact made. Employees perform the most difficult and responsible types of duties assigned to classes within this series and are required to be fully trained in all procedures related to assigned areas of responsibility.

SUPERVISION RECEIVED AND EXERCISED

• Receives general direction from an Information Technology Supervisor.
• Exercises technical and functional supervision over professional and technical personnel.

EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:

• Plan, prioritize, and review the work of personnel assigned to business systems application support.
• Develop schedules and methods to accomplish assignments ensuring work is completed in a timely and efficient manner.
• Participate in evaluating the activities of staff, recommending improvements and modifications. Provide and coordinate staff training; work with employees to correct deficiencies.
• Provide and/or ensure follow up on trouble calls/tickets; correspond with or meet customers and vendors as needed to understand and resolve concerns.
• Analyze complex data and information trends to support system capacity/performance planning or diagnose issues related to assigned systems; compile and prepare reports and documentation on analysis findings.
• Perform installation and configuration duties and related data migration, conversion and maintenance and extraction work; implement and maintain databases, database tables and database objects; develop database scripts as needed for assigned systems.
• Perform configuration, testing and troubleshooting for network/communication devices and/or interfaces that support assigned systems.
• Monitor automated system processes; monitor logs and files for evidence of problems or system failures; ensure business resumption after system failures.
• Provide project management for major and/or complex system installations and application migration efforts; develop and guide project time lines; provide detailed project objectives, system requirements, business process analysis and cost-benefit analysis.
• Facilitate testing, training and rollout of new or modified systems related to area of assignment; seek out, receive and evaluate user feedback.
• Assist departments in defining requirements for proposed business applications; review analyze and evaluate business applications and user needs; translate business objectives into application requirements.
• Provide expertise in the use of business applications; identify application problems and solutions through application modifications, business process changes and/or new software applications and products.
• Perform highly complex and difficult technical work in the definition, design and development of business systems applications related to various municipal services and programs.
• Conduct technical research as it relates to systems upgrades to determine feasibility, cost and compatibility.
• Test and implement computer applications and systems; maintain and upgrade existing application systems and interfaces; apply software updates to servers and schedule periodic server cycling; prepare and maintain application documentation; coordinate technical resources in multiple departments; ensure system life cycle process is followed.
• Participate in strategic planning efforts with respect to improving information technology service delivery.
• Participate in the development of Requests for Proposal; assist with the selection and oversight of consultants and vendors.
• Represent function on committees, outside organizations, and at staff subcommittees as necessary; coordinate technical support activities with other departments, divisions and outside agencies.
• Participate in budget preparation and administration for assigned projects.
• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
• Perform related duties as assigned.

MINIMUM QUALIFICATIONS

Knowledge of:

• Advanced principles and practices of information technology systems, systems analysis, programming, and application documentation.
• Databases, networks, servers, and operating systems. Project management methodologies.
• Business systems analysis. Software development life cycle.
• Principles and practices of technical and functional supervision and training.
• Standards and methods related to computerized data systems and analysis use.
• Written documentation methods related to highly complex technical work.

Ability to:

• Plan, organize and coordinate implementation of major business systems applications.
• On a continuous basis, know and understand all aspects of the job. Intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures.
• On a continuous basis, sit at desk for long periods of time. Intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means; and lift or carry weight of 10 pounds or less.
• Develop and manage major projects related to business systems applications, including establishing and maintaining schedules.
• Design systems and develop necessary programming and application documentation.
• Monitor performance of various operating systems; develop and modify operating systems and database scripts; document system methods and changes.
• Interpret and explain pertinent information technology and City policies and procedures. Prepare a variety of reports and maintain accurate records and files.
• Effectively manage the more complex projects. Effectively lead cross-functional teams.
• Communicate clearly and concisely, both orally and in writing. Work weekends and/or evenings as required.
• Establish and maintain effective working relationships with those contacted in the course of work.

EXPERIENCE AND TRAINING

Experience:

Two years of responsible experience performing duties similar to that of a Business Systems Analyst II with the City of Roseville.

Training:

Equivalent to a Bachelor’s degree from an accredited college or university. Course work in computer science, information systems, business management, accounting, finance or a related field is desirable.

License or Certificate:

Possession of a valid California driver’s license upon date of appointment.

SUPPLEMENTAL QUESTIONNAIRE

1. Your responses to questions 2-3, the applicant’s education, training and experience, will be scored using a pre-determined formula.  Your responses to these questions must be consistent with your employment application information.  This experience must also be described in the “Work Experience" section of this application.  Responses to the supplemental questionnaire that are inconsistent from your “Work Experience” section in the application will not be scored.  I understand and agree with the above instructions.

• Yes
• No

2. Was any of the work experience listed on your application an unpaid internship, or volunteer work?  If so, please list below which ones.

3. How many years of experience do you have planning, organizing, and coordinating implementation of major business system applications?

• Less than 2 years
• 2-3 Years
• 3-4 Years
• 4-5 Years
• 5-6 Years
• 6+ Years

4. Please describe a mission critical business system that you’ve supported, your role, your key responsibilities, the line of business, and the number of end users.

5. Please describe a technology project that you lead using PMI methodology, including the scope of the project, the size of the project team, and the outcome of the project.

6. Describe your experience in working closely with customers to gather requirements, design, implement, and maintain a mission critical business system.

7. Describe your experience holding a vendor accountable to their deliverable(s).

SELECTION PROCESS

All candidates meeting the minimum qualifications will have their experience scored in the Formula Rate Examination. The applicant’s experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Final promotional appointment is contingent upon having successfully passed a City-paid pre-employment medical exam specific for the position for which applied.

THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER.  IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS.  MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.

The Communications Director (CD) is an at-will position that reports to the Mayor's Chief of Staff and interfaces directly with the Mayor to provide communications and messaging on a broad range of public policy matters.
 
The CD serves on the Mayor's senior leadership team, developing and executing communications strategies for initiatives, programs, and the annual budget messages. The CD serves as the Mayor's Press Secretary and will be the principal contact in the office for interfacing with the press. The position will also be responsible for coordinating with the City's Public Information and Communications staff regarding media inquiries, communications, coordinating events on behalf of the Mayor's office, and representing the Mayor's office to City staff. The CD oversees a team that currently includes staff responsible for media relations, social media and graphic design. The CD has responsibilities for writing speeches, press releases, web content, social media posts, Op-Eds and columns, and serves as the editor for all office communications.
 
The ideal candidate will have the background, experience, and knowledge to demonstrate:

• Effective use of the principles, practices, methods, and techniques of public/community relations, media relations, social media, and program management in a diverse community.
•                
•  A strong commitment to public service.
•                
• Significant experience in high-profile press and media relations, including effective communications with the press on complex topics.
•                
• The capacity to function in a dynamic and fast paced environment, including crisis communications.
•                
•  Extensive interaction with elected and appointed officials including business executives, regulatory agencies, community groups, employees, and the general public.
•                
• The ability to formulate and accomplish strategic communication goals.
•                
• The ability to present sensitive and/or complex issues, both orally and in writing, to large diverse groups in a persuasive fashion.
•                
• The ability to make sound decisions and communicate effectively with the press with little advance notice.
•                
•  A track record of outstanding accomplishments and superior performance, including excellent judgment and decision making, planning and organizational abilities.
•                
•  Ability to communicate and work effectively with a diverse set of internal and external stakeholders.
•                
•  Ability to serve effectively as a member of a management team, including mentoring and supervising staff.

Actual salary shall be determined by the final candidate's qualifications and experience.  The salary range for this classification is pending final Council approval in August.

Candidates must be willing to work frequent evenings and weekends, and as exempt management employees, are not eligible for overtime compensation. Employees in this classification are not members of the classified civil service and are appointed "at will."  Each appointment is for a specified period of time to be determined by the appointing Mayor and does not extend past the end of the elected official's or appointing authority's term.  This unclassified position requires a disclosure of outside investments, real property interest, income, and business positions.