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At San Mateo County's Department of Emergency Management, we're building something different. Our vision is audacious: become the most resilient county in the United States by 2030. We coordinate the full cycle of emergency management across 20 cities and 775,000+ residents. And we do it with a team that operates more like a startup than a bureaucracy – entrepreneurial, innovative, and relentlessly focused on what works.

WHY THIS ROLE MATTERS

When disaster strikes—earthquake, wildfire, atmospheric river, or cascading crisis—the difference between lives saved and lives lost often comes down to one thing: communication. Did the alert reach the right people? In the right language? At the right time? Did it actually motivate action?

As our Alert & Warning Coordinator, you will own this mission. You'll architect the systems, craft the protocols, and build the partnerships that ensure every resident – from Half Moon Bay to Redwood City, from tech executives to farmworkers – gets the information they need to prepare, survive, and recover.

WHAT YOU WILL ACTUALLY DO

Build & Innovate:

• Lead the implementation of the Five Elements Framework—an evidence-based framework developed with leading researchers – in all our alerts and warning initiatives.
• Design multilingual alert systems that reach every community, including those often left behind.
• Integrate cutting-edge technologies: IPAWS, Genasys Protect, AI-powered monitoring, and tools that don't exist yet.
• Develop dashboards and systems that give our partners real-time situational awareness.

Coordinate & Connect:

• Serve as the nexus point between local, state, and federal emergency communication systems.
• Coordinate with 20 cities, 18 unincorporated areas, fire districts, law enforcement, healthcare systems, and community organizations.
• Build relationships with trusted community messengers who can amplify our reach.
• Manage vendor relationships and contracts for emergency notification platforms.

Respond & Adapt:

• Maintain 24-hour readiness and participate in on-call rotation.
• Staff the Emergency Operations Center during activations—from Blue Sky preparedness to Dark Sky crisis.
• Lead after-action reviews that turn every incident into institutional learning.
• Troubleshoot systems under pressure when everything depends on them working.

WHO YOU ARE

You're not just checking boxes—you're solving problems nobody's solved before. You bring:

The Foundation:

• Bachelor's degree in emergency management, public administration, communications, or related field (Master's preferred but not required).
• 5+ years in program planning, emergency management, or crisis communications.
• FEMA ICS courses (100, 200, 700, 800) and IPAWS certification (IS-247, IS-251)—or willingness to complete.

The Technical Credentials:

• Deep knowledge of IPAWS protocols and alert & warning best practices.
• Fluency with emergency notification platforms, GIS, and communication technologies.
• Coding ability (Python, Java, or C++) to build tools, automate workflows, and solve problems.
• Understanding of radio communications systems and redundant infrastructure.

The Mindset That Sets You Apart:

• Insatiably curious. You read the research. You ask why. You're never satisfied with "that's how we've always done it."
• Agile under pressure. You don't just tolerate rapidly changing, demanding environments—you thrive in them.
• A team multiplier. You add value wherever you can, not just where your job description ends.
• Resilient. You bounce back. You adapt. You're ready for whatever comes next.
• An exceptional communicator. You write clearly, speak persuasively, and translate complexity into action.
• Equity-minded. You're committed to reaching every community, especially those historically underserved.

OUR CULTURE: NOT YOUR TYPICAL EM SHOP

We're breaking the emergency management mold. Our approach integrates:

• Growth mindset: Challenges are opportunities. Failures are learning.
• Agile structure: Swift, decentralized decision-making. No permission culture.
• Human-centered design: Solutions built around people, not bureaucracy.
• Our 3C Framework: Connection, Capability, Communication – the lens through which we approach everything.

We pair veteran emergency managers with data scientists, social scientists, and human-centered designers. We operate across Blue Sky (preparedness), Grey Sky (heightened readiness), and Dark Sky (crisis) conditions. And we're building something that will outlast all of us.

READY TO JOIN US?

Submit the following via email:

• Resume
• Cover letter responding to these questions (max 2 pages):

1. Describe your experience developing and managing alert & warning systems. What technologies have you worked with and what have you learned in the process?
2. Tell us about a time when communications went wrong during a crisis. What happened, how did you respond, and what systems did you build to prevent it happening again?
3. You are coordinating emergency response and your virtual EOC system fails. Walk us through your troubleshooting process.

Please craft the answers to these supplemental questions yourself.  If you use a tool such as AI, please customize your responses. We need to know how you think and what your experiences have been.  

Include the words "DEM Coordinator – Alert & Warning - Unclassified" in the subject line of email submission. 

Please submit the required materials electronically via email to: 

Rick Reed, DEM Coordinator

Email: rreed1@smcgov.org

Application materials will be reviewed as they are received and qualified candidates will be contacted by the department for an interview.  

APPLY IMMEDIATELY. Application materials will be accepted until the position is filled. This posting is open on a continuous basis and selection may be made at any time within the process.

NOTE: Application materials are only accepted via e-mail. Materials sent via regular mail and/or fax will not be accepted. Submissions that do not include all required elements (a resume and a cover letter with responses to supplemental questions) will not be considered.

The mission of the Department of Emergency Management is to advance community resilience through a proactive and comprehensive approach to emergency management, involving the whole community in every phase of disaster preparedness, mitigation, response, and recovery. 

To learn more about the DEM please visit https://www.smcgov.org/dem

About the County 
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.
 
The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.

Analyst: Chet Overstreet (01232026) (Department of Emergency Management Coordinator - Q002)

The Bay Area Air Quality Management District (District) is a regional government agency, committed to achieving clean air to protect the public's health and the environment. The District accomplishes this goal through regulation of industrial facilities and various outreach and incentive programs designed to encourage clean air choices.
 
The District's jurisdiction encompasses all of seven counties - Alameda, Contra Costa, Marin, San Francisco, San Mateo, Santa Clara and Napa, and portions of two others - southwestern Solano and southern Sonoma.
 
At the Air District, we take pride in our commitment to fostering a workplace that values diversity and promotes cultural awareness. We prioritize employee engagement by providing a collaborative and inclusive environment that encourages active participation and open dialogue. Additionally, we believe in pay equity and strive to create an equitable compensation structure. With a strong emphasis on work-life balance, we understand the importance of supporting our employees' well-being both inside and outside the workplace. Join us in a dynamic and inclusive culture where your contributions are celebrated and your growth is nurtured.
 
The Air District is currently accepting applications for the position of Senior Advanced Projects Advisor in the Engineering Division.  This is an open recruitment for one (1) full-time, represented position.

About you in the position

The Engineering Division evaluates permit applications and permit renewals for equipment and operations that emit air pollutants in the Air District’s jurisdiction. The division is responsible for other programs related to facilities with air quality permits, including - but not limited to - the emissions inventory and air toxics programs. The division provides technical support to other agency programs and assists businesses, trade associations, agencies, environmental groups, and community members with issues related to permitting and compliance.

The Senior Advanced Projects Advisor in the Engineering Division performs complex and highly specialized air quality engineering work such as, but not limited to:

• Providing project leadership
• Evaluating program effectiveness
• Developing policy and procedures for program effectiveness
• Reviewing and analyzing projects and permit applications for compliance with the California Environmental Quality Act and federal, state, and Air District rules and regulations
• Development of new regulations or amendments of existing regulations
• Strategic planning of division programs
• Understanding the processing of permit applications for both new source review (NSR) and Title V for complex facilities

DEFINITION

Under direction, provides lead direction and performs the more complex specialized technical and administrative projects and studies; serves as the District's liaison with other agencies; performs related work as assigned.

DISTINGUISHING CHARACTERISTICS

This is the management level in this specialized class. Incumbents provide lead direction and perform the more difficult and complex technical and administrative work in a variety of areas for the District. Incumbents perform project-oriented assignments requiring considerable professional knowledge and significant independent action and judgement. Incumbents may represent the District in strategic situations and speak with the authority of the District. Supervision of others may be assigned to this classification for special projects for a limited duration.

EXAMPLES OF DUTIES (Illustrative Only)
 
Assists in the development and implementation of goals, objectives, policies, procedures and work standards for the division.
 
Provides lead direction, training and work review to professional, technical and support staff; resolves technical questions relating to the work.
 

Develops and presents technical and policy issues and recommendations to the District Board and executive management.
 
Represents the District with industry, the public, and other agencies on air quality engineering and related matters.
 
Conducts the more complex and specialized studies involving technical, administrative and policy matters, often of a confidential nature; prepares and presents reports of findings; develops policies and recommendations.
 
Tracks, reviews and analyzes current and proposed policies, regulations and legislation; notifies the District of significant activities and implications.

Assists in the preparation of the Division's budget.
 
Selects personnel and provides for their training and professional development.

ASSISTANT or ASSOCIATE ENGINEER

Assistant Engineer: $7,101 - $8,630 monthly (paid bi-weekly - 26 pay periods) hourly starting rate at $40.97

Associate Engineer: $7,836 - $9,526 monthly (paid bi-weekly - 26 pay periods) hourly starting rate at $45.21

SUMMARY DESCRIPTION

Under direct supervision (Assistant Engineer) or general supervision (Associate Engineer), performs professional and technical engineering work in design, land development, or capital improvements.

DISTINGUISHING CHARACTERISTICS

Assistant Engineer - This is the entry level class in the engineering series. Positions in this class possess the applicable educational and training background required of classes in the engineering series, yet typically have only limited or unrelated work experience. The Assistant Engineer class is distinguished from the Engineering Associate by the performance of less than the full range of duties as assigned to the journey level class within this series. This class is typically used as a training class. Incumbents work under direct supervision while learning job tasks.

Associate Engineer - This is the journey level class in the engineering series. Positions in this class possess the applicable educational background and work experience required for classes in the engineering series. The Associate Engineer is distinguished from the Assistant Engineer by the performance of the full range of duties with only minimal instruction or assistance. Incumbents work independently, seeking assistance only as new or unusual situations arise. Positions in this class are flexibly staffed and are normally filled by advancement from the Assistant Engineer class.

REPRESENTATIVE DUTIES

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

1.       Perform professional and technical engineering work relative to assigned area of responsibility, such as design, land development, and capital improvements.

2.       Design and prepare plans and specifications for public works projects including pumping stations, streets, storm drains, sewer lines, and related projects; research project design requirements; perform calculations and prepare estimates of time and material costs.

3.       Answer inquiries from realtors, developers, engineers, and the general public.

4.       Develop revised design and construction standards for public works structures and appurtenances.

5.       Serve as construction inspector to ensure compliance on City projects, subdivisions, and encroachments.

6.       Investigate field problems affecting property owners, contractors, and maintenance operations; resolve problems or refer as appropriate; coordinate or perform field work associated with infrastructure projects.

7.       Administer contracts; coordinate and review the work of outside consultants; review and recommend payments and billing for contracted services related to assigned projects.

8.       Write legal descriptions for right of way and easement dedications.

9.       Issue encroachment, water, and sewer permits.

10.    Request and participate in the collection of survey and mapping data.

11.    Prepare estimates and feasibility reports for new or modified services and structures.

12.    Participate in the plan check, review, and processing of plans for private developments affecting City streets, sewers, drains and related public works facilities; assure compliance with appropriate codes, ordinances, rules and regulations.

13.    Attend and participate in professional group meetings; maintain awareness of new trends and developments in the field of municipal engineering; incorporate new developments as appropriate into programs.

14.    Prepare visual presentations and reports.

15.    Prepare special engineering studies and reports.

16.    Coordinate public works activities with other City departments, divisions and sections and with outside agencies.

17.    Perform related duties as required.

For this specific opening, candidates should have experience in accounts receivable, however, incumbents may also be tasked to perform any of the duties listed below. 

Our diverse family of employees welcomes you to apply. We are a small city that gets a lot done, and each member of our team is vital to our success as an organization.

We recently asked our employees what they enjoyed most about working for the City of Burlingame, and their responses fell into five general categories:

• Colleagues
• Community
• Location
• The Work
• The Benefits

Browse the Burlingame Welcome Brochure for more information about why employees love  working here or view our City of Burlingame is a Great Place to Work Video: 

Welcome Brochure 

City of Burlingame is a Great Place to Work Video

For detailed information regarding the minimum qualifications and essential functions of the position, please review the Accounting Assistant I/II and Accounting Assistant III job descriptions listed below.

The City of Burlingame is currently recruiting for an Accounting Assistant I/II/III to perform a variety of accounting support duties, which (depending on the needs of the department) may include customer service in person and by telephone, accounts payable, accounts receivable, utility billing, cashiering, payroll, and general accounting duties.  The current opening is for Accounts Receivable.

DISTINGUISHING CHARACTERISTICS:

Accounting Assistant I

The Accounting Assistant I is the entry-level classification in the accounting support series that allows the incumbent to develop journey level knowledge and abilities. Initially, under immediate supervision, incumbents perform the more routine accounting support and customer service duties while learning City policies and procedures. As experience is gained, there is greater independence of action within established guidelines. Upon successful completion of one year as an Accounting Assistant I and gaining experience in at least two of the functional areas of the department, incumbents are eligible for promotion to the class of Accounting Assistant II. This classification is distinguished from the next higher level classification of Accounting Assistant II by the performance of work requiring a knowledge of at least two support function areas listed below and a greater degree of independence of action.

Accounting Assistant II

The Accounting Assistant II is the journey level classification in the accounting support series in which incumbents are expected to perform the full scope of assigned duties, including accounts payable, accounts receivable, billing, and related support duties with minimum supervision. Assignments are characterized by the presence of fairly clear guidelines from which to make decisions and the availability of supervision when required. Upon successful completion of one year as an Accounting Assistant II and gaining experience in all accounting support functional areas of the department, they are eligible for promotion to the class of Accounting Assistant III. This classification is distinguished from the next higher classification of Accounting Assistant III in that the latter is the advanced journey-level class that has experience in and can work independently in all accounting support functional areas.

Accounting Assistant III

The Accounting Assistant III is the advanced journey level classification in the accounting support series in which incumbents are expected to perform the full scope of assigned duties, including accounts payable, accounts receivable, billing, customer service, treasury and related support duties with minimum supervision. Incumbents are expected to be able to fully perform the duties and responsibilities in all of the department’s assigned functional areas. This classification is distinguished from the next higher classifications of Accounting Technician, Payroll Technician and Treasury Technician in that the latter are the para-professional level classes that perform a variety of specialized and complex task related to their assigned program area. 

SUPERVISION RECEIVED/EXERCISED:

Accounting Assistant I

Receives immediate supervision from one or more higher-level Finance staff, depending on assignment. Incumbents in this class do not routinely exercise supervision.

Accounting Assistant II

Receives general supervision from one or more higher-level Finance staff, depending on assignment. Incumbents may exercise technical and functional supervision over assigned staff.

Accounting Assistant III

Receives general supervision from one or more higher-level Finance staff, depending on assignment.  Incumbents may exercise technical and functional supervision over assigned personnel.  

QUALIFICATIONS: (The following are minimal qualifications necessary for entry into the classification.)

Any combination of education and experience that has provided the knowledge, skills, and abilities necessary for an Accounting Assistant I/II/III. A typical way of obtaining the required qualifications is to possess the equivalent of:

Accounting Assistant I

One year of clerical accounting experience, including public contact and some financial record keeping and report preparation, and a high school diploma or equivalent, supplemented by bookkeeping or accounting course work.

Accounting Assistant II 

In addition to the above, one year of experience equivalent to an Accounting Assistant I with the City of Burlingame, including the ability to perform the duties of at least two of the listed functional areas.

Accounting Assistant III

Any combination of education and experience that has provided the knowledge, skills, and abilities necessary for an Accounting Assistant III. A typical way of obtaining the required qualifications is to possess the equivalent of one year of experience equivalent to an Accounting Assistant II with the City of Burlingame, including the ability to perform the duties of all of the functional areas.  

PHYSICAL, MENTAL AND ENVIRONMENTAL WORKING CONDITIONS:

Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting, and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in preparing statistical reports and data using a computer keyboard. Additionally, the position requires near vision in reading correspondence, statistical data, and using a computer. Acute hearing is required when providing phone and personal service. The need to lift, drag, and push files, paper, and documents weighing up to 25 pounds also is required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.

The City of Brisbane is currently accepting applications for Recreation Leaders. Under direct supervision, the Recreation Leader implements and facilitates well-rounded programs in youth after-school programs, pre-school programs, day camps, sports leagues, and special events at designated recreation facilities. This position involves face-to-face leadership and considerable contact with youth ages 5 to 12 years. A full job description is available at www.brisbaneca.org.

The San Mateo Police Department is accepting applications for Police Officer Lateral Candidates Only!

This is continuous recruitment.

In addition to the minimum qualifications, a Lateral Candidate must have:

a)  Possession of a California Basic POST Course Certificate written exam certificate with a preferred T-score of 52 or above. Possession of a California Post Course Certificate (as noted above) of at least 800 hours issued within 3 years of the date of application. A copy of your certificate with your application is required in order for you to continue with the process.

AND

b)  Currently employed or previously employed within the last 12 months with a California Law Enforcement Agency as a Peace Officer. A copy of your certificate with your application is required in order for you to continue with the process.

Those applicants meeting the minimum qualifications and have submitted the required documentation, will be added to the employment list. Please email them to joinsmd@cityofsanmateo.org.

Failure to attach and/or submit your certificate, your application will not move forward in the process.

The Position: Police Officers perform law enforcement and crime prevention work; control traffic flow and enforce state and local regulations; perform investigative work; participate in and provide support and assistance to special department crime prevention and enforcement programs and do related police work as assigned. Duties and hours will vary with assignments.

The Department:  Consists of a diverse and outstanding group of men and women who have dedicated themselves to public service. Our staff is devoted to protecting and serving the citizens of San Mateo professionally, while providing outstanding customer service.  The department is dedicated to providing creative and long-term solutions to ongoing issues that may arise from time to time.

The City of San Mateo is currently taking applications for the position of Dispatcher. Being a police dispatcher is an exciting career opportunity for those who thrive in fast-paced and dynamic environments. As the critical link between the public and law enforcement, dispatchers play a vital role in ensuring community safety by coordinating emergency responses and providing essential support to officers in the field. This position offers the chance to make a real difference in people's lives every day while developing valuable skills in communication, multitasking, and problem-solving. If you are looking for a rewarding career that challenges you to stay calm under pressure and be a part of a dedicated team, consider becoming a police dispatcher.

This is a continuous recruitment. Applicants are added to the employment list if they meet the minimum qualifications. 

We invite applications for the position of:
Per Diem Recreation Program Specialist

$27.43-$32.72/hour

Open Until Filled

The City of San Mateo Parks and Recreation Department is looking responsible, enthusiastic, and team-oriented individuals to join our Senior Center Team!

The Position:

Are you seeking a meaningful career serving older adults in a diverse, multicultural community?
Join our team and make a positive difference every day. The Senior Lunch Program Coordinator will oversee the daily operations of two senior lunch programs, ensuring high-quality service and a welcoming environment for participants. This role provides leadership and guidance to per diem staff, Title V workers, and volunteers of all ages, serving as a coach and mentor to support their success. Strong attention to grant-related requirements and food safety compliance is essential to maintaining program excellence and accountability.

Qualifications:

The ideal candidate will possess a valid State of California driver’s license and demonstrate the ability to communicate effectively, both verbally and in writing, with individuals from diverse backgrounds. This position requires the ability to work independently while receiving direction from a supervisor, as well as the capacity to train, oversee, and collaborate effectively with volunteers and older adults. Strong attention to detail is essential, including the ability to maintain accurate records and submit documentation as required. Proficiency with computers, including experience using Microsoft Word and Excel, is required. Upon hire, the candidate must successfully obtain a State Food Handler Safety Certificate and pass all required background checks. A bilingual pay differential may be available for candidates fluent in identified languages.  Must be available Monday-Friday 10:00am-2:00pm.

Recreation Program Specialist Example Duties:

• Follow reservation protocol/procedure for patrons.
• Review menu provided by caterer, submit nutritional component breakdown to County for grant compliance, and prepare flyers for patron.
• Submit documentation/information associated with County nutrition grant to supervisor.
• Schedule and implement nutritional education for seniors and in-service training for staff and volunteers.
• Serve as liaison with caterer, grant provider and staff/volunteers.
• Implement food safety practices as outlined by the Health Department.
• Prior nutrition experience is desired, but not required. Training will be provided.

Are You Interested? Apply!
Applications can be found on our website at www.cityofsanmateo.org, on-line at www.calopps.org or at City facilities to e-mail to TCook@cityofsanmateo.org. If you have any questions, contact Community Services Supervisor, Tommy Cook via email or 650.522.7453.

Fine Print Prior to hire, candidates will be required to successfully complete all pre-employment requirements, including  reference checks, a Department of Justice (DOJ) and Federal Bureau of Investigation (FBI) Live Scan fingerprint background check, and Tuberculosis (TB) clearance. The policy of the City of San Mateo is to grant equal employment opportunity to all qualified persons without regard to race, color, sex, age, religion, ancestry, physical or mental disability, sexual preference, marital status, or national origin.  It is the intent and desire of the City of San Mateo that equal employment opportunity will be provided in recruiting, hiring, training, promoting, wages, benefits, and all other privileges, terms and conditions of employment.  In compliance with the Americans with Disabilities Act, applicants requiring accommodations for any part of the testing or recruitment process must notify wleopoldino@cityofsanmateo.org or (650) 522-7265 seven (7) days in advance of the deadline for the part of the process requiring accommodations.  Do not upload any documents related to your request for accommodation in CalOpps.  The City of San Mateo complies with employment provisions of the Americans with Disabilities Act.

WATER DISTRIBUTION OPERATOR I/II

OPENS 1/20/2026 - CLOSES 2/8/2026 OR 100 APPLICANTS (WHICHEVER OCCURS FIRST)

Water Distribution Operator I: $4,383 - $5,330 monthly (paid bi-weekly)

Water Distribution Operator II: $4,841 - $5,882 monthly (paid bi-weekly)

Summary Description

Under immediate supervision (Water Distribution Operator I) or general supervision (Water Distribution Operator II), performs skilled maintenance, repair, and construction work on the potable water treatment and distribution system of the water utilities services division; operates maintenance and construction tools and equipment; performs a variety of maintenance tasks relative to water distribution and treatment.

Water Distribution Operator I: This is the entry level class in the Water Distribution Operator series. This class is distinguished from the Water Distribution Operator II by the performance of the more routine tasks and duties assigned to workers in this series. Employees at this level are not expected to perform with the same independence of direction and judgment on matters related to City established procedures and guidelines as are positions allocated to the II level. Since this class is typically used as a training class, employees may have only limited or indirectly related work experience. Employees work under immediate supervision while learning job tasks.

Water Distribution Operator II: This is the full journey level class within the Water Distribution Operator series. This class is distinguished from the Water Distribution Operator I by the assignment of the full range of duties assigned. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies within the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from level I.

Career Opportunity

Accessible Services Manager, Streets Division, San Francisco Municipal Transportation Agency (9174)

Recruitment: RTF0162637-01083432

Published: January 14, 2026

Accepting applications until: February 15, 2026

Yvonne Lee - Yvonne.Lee@sfmta.com

Department: Municipal Transportation Agency
Job class: 9174-Manager IV, Municipal Transportation Agency
Starting salary range: $158,210.00 - $201,942.00 (Range A)
Role type: Permanent Exempt What does this mean?
Hours: Full-time

APPOINTMENT TYPE: Permanent Exempt, Full Time – This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

Application Opening: January 14, 2026

Application Deadline to Apply: February 14, 2026

Contact: Yvonne Lee at Yvonne.Lee@sfmta.com 

Salary: $158,210 - $201,942 Annually 

Recruitment ID: PEX-9174-162638

Please Note: ⚠️A copy of your resume and cover letter must be attached to the online application. ⚠️

Division: Streets

Section/Unit: Taxis, Access & Mobility Services, Accessible Services

Work Location: One South Van Ness Avenue, 7th Floor, San Francisco, CA 94103

Work Schedule: Monday - Friday, 8:00 am - 5:00 pm

The Manager of Accessible Services, under general policy direction of the Director of Taxis, Access & Mobility Services, provides strategic leadership to ensuring the accessibility of San Francisco’s transportation system. This role oversees one of the largest paratransit programs in the Bay Area and leads systemwide initiatives to expand mobility options for seniors and individuals with disabilities. The Manager is responsible for ensuring compliance with the Americans with Disabilities Act (ADA), shaping capital program priorities, and fostering collaboration with community stakeholders, while balancing fiscal responsibility and high-quality service delivery.

Accessible Services:

The SFMTA Accessible Services Program ensures that San Francisco's transportation system is accessible for older adults and individuals with disabilities by overseeing services such as fixed-route transit, paratransit, and emerging mobility options, meet or exceed relevant accessibility standards. This includes oversight of the Paratransit program, monitoring fixed route accessibility, providing input on the accessibility of streets and transit capital projects, shaping expectations for emerging mobility services, and operating the Regional Transit Connection (RTC) Discount ID Card office to support reduced fares. Some essential duties in these task areas are outlined below.

Paratransit and Service Delivery

• Oversees the SFMTA paratransit program, ensuring safe, reliable, ADA compliant, and customer-focused service for the City & County of San Francisco in collaboration with the Paratransit Program Manager.
• Oversees the Paratransit Program Manager’s work on budgets, contracts, and service provider performance to ensure operational efficiency, fiscal accountability, and high-quality service delivery.
• Guides the Paratransit Program Manager in conducting outreach and engagement with the senior and disabled community, including overseeing the staffing support for the Paratransit Coordinating Council, to inform service planning and improvements.
• Partners with the Paratransit Program Manager to develop and implement data-driven strategies that strengthen accessibility, reliability, and equity in paratransit service delivery.

Fixed Route Accessibility

• Provides senior oversight of accessibility across fixed route Muni services—including light rail, bus, trolley, historic streetcar, and cable car—in collaboration with designated program staff to ensure ADA compliance.
• Supervises staff responsible for training Operators and Muni personnel to ensure high-quality service for seniors and individuals with disabilities.
• Directs and guides staff in conducting outreach to the senior and disability communities, including staffing of the Multimodal Accessibility Advisory Committee, to solicit input on accessibility projects.
• Supervises the Manager of the RTC Discount ID Office, who oversees the issuance of approximately 11,000 IDs annually to qualified seniors and individuals with disabilities.
• Oversees staff involvement in the development of vehicle specifications for all modes to ensure ADA compliance and optimal design for seniors and individuals with disabilities.
• Reviews staff recommendations on transit facility designs for ADA compliance and user friendliness; guides the development and delivery of projects to improve accessibility, including the planning, design, and construction of new accessible light rail stops.

Capital Programs and Accessibility Integration

• Collaborates with planning, engineering, and operations teams to integrate accessibility priorities into major capital projects, streetscape improvements, parking changes, and Quick Build projects. Ensures that new facilities are compliant with Public Right-of-Way Accessibility Guidelines (PROWAG) and other relevant accessibility legislation.
• Serves as a representative on the SFMTA’s Transportation Capital Committee, influencing project delivery standards and long-term investment decisions.
• Pursues and manages external funding opportunities to support accessibility improvements and capital enhancements.

Policy, Strategy, and Organizational Leadership

• Leads the development and implementation of agency-wide accessibility policies and strategies that align with SFMTA’s equity and sustainability goals.
• Provides direction and mentorship to a multidisciplinary team of planners, analysts, and support staff.
• Establishes performance metrics, workflows, and accountability structures to strengthen team effectiveness and promote cross-departmental collaboration.
• Monitors relevant California Public Utilities Commission (CPUC) proceedings (including the Access for All Act and autonomous vehicle legislation) and submit agency comments on proposed rulings.
• Tracks federal, state, and local accessibility-related legislation to inform policy positions and ensure agency compliance.

Stakeholder Engagement and Community Partnerships

• Builds and maintains strong relationships with disability advocates, riders, community groups, and government partners.
• Directs public engagement efforts to ensure accessibility initiatives reflect community needs and priorities.
• Oversees events, campaigns, and outreach programs that promote accessibility awareness and participation.
• Serves as the agency liaison with Office of Disability & Accessibility (ODA), San Francisco Public Works Disability Access Coordinator, and other citywide ADA Coordinators.

Education: Possession of a baccalaureate degree from an accredited college or university; AND

Experience: Five (5) years of professional-level experience in transportation related services or a related field interpreting and/or monitoring and/or enforcing accessibility legislation such as the Americans with Disabilities Act.  Professional-level experience consists of interpreting laws and regulations, and/or exercising independent judgment in the application of defined principles, practices, and regulations; and three (3) years supervising professional-level staff.

Substitution: Additional qualifying professional-level experience in transportation related services or a related field interpreting and/or monitoring and/or enforcing accessibility legislation such as the Americans with Disabilities Act may be substituted for the required education in Minimum Qualifications on a year-for-year basis. One year (2000 hours) of qualifying experience will be considered equivalent to thirty (30) semester units/forty-five (45) quarter units.

Note: the required three (3) years of experience supervising professional-level staff need not be in addition to the five (5) years of professional-level experience in the required functional area.

Notes:

1. Applicants must meet the minimum qualifications by the final filing date unless otherwise noted.
2. One year of full-time experience is equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40-hours work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time experience. 

Desirable Qualifications:

The stated desirable qualifications may be used to identify candidates advancing to the interview process and/or to identify job finalist(s) at the end of the selection process when referred for hiring.

• Masters degree from an accredited college or university.
• Proven leadership experience in public transportation, paratransit, mobility management, or a related field.
• Expertise in ADA compliance, accessibility standards, and equitable transportation planning.
• Strong skills in staff development, performance management, and cross-functional coordination.
• Demonstrated organizational skills, including the ability to effectively manage and prioritize multiple projects in a time-sensitive environment.
• Excellent communication, negotiation, and public engagement skills, including experience collaborating with people from a broad range of socioeconomic and ethnic backgrounds.
• Track record in federal funding acquisition, capital planning, and/or policy development.
• Commitment to equity, safety, sustainability, and improved mobility for all San Franciscans.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification. 

Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Process:
Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be used to determine candidates' qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to move forward in the selection process.

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

All your information will be kept confidential according to EEO guidelines.

This recruitment may be utilized to fill similar positions in this classification at SFMTA.

For questions or inquiries, please contact: Yvonne Lee, Senior Human Resources Analyst at Yvonne.Lee@sfmta.com.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.