DESCRIPTION/RESPONSIBILITIES:
The San José Public Library System has numerous libraries throughout the City. We hire Library Pages for each of these locations, and for our Library Page Substitute Pool. Library Pages selected for specific locations are normally scheduled to work approximately an average of 16 hours per week, on a year round regular basis. Library Pages selected for our Substitute Pool are scheduled to work at various locations as needed. The days and hours assigned will vary depending on which location you are assigned to and the scheduling needs of that branch/unit. Most Library Pages will be required to work some evenings and weekends.
Library Pages are responsible for providing direct customer service, filing materials on the shelves quickly and accurately so that customers can locate the items easily, providing assistance at the customer service desk, assisting in maintaining an orderly and welcoming environment by monitoring the facility, answering questions from customers in person or over the phone, explaining library policies and procedures, conducting basic searches on library catalogues, checking materials in/out, helping customers register for a borrower's card, collecting fines, interacting with and working well with other team members.
These positions require pushing or pulling carts loaded with materials; packing, unpacking and transporting shipment boxes; reaching, bending, and stooping to put materials on low and high shelves; actively moving for several hours at a time, retrieving items from deep bins, and standing for periods of time.
This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.
Selection Process
The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise.
1.Please indicate if you completed at least two (2) years of high school or the equivalent:
• Yes
• No
2. Please indicate your experience in the following areas: (select all that apply)
• checking materials in/out
• alphabetical filing
• numerical filing
• pushing or pulling heavy items
• sorting items
• packing/unpacking bins or boxes
• shelving/stocking items
• operating a cash register
• answering telephones in a professional setting
• None of the above
3. Please indicate your experience in the following areas: (select all that apply)
• Customer Service
• Working as part of a team
• Working or volunteering in a fast-paced environment
• None of the above
4. Please indicate your customer service skills/experience in the following areas. (select all that apply)
• interacting with the public,
• locating materials for customers,
• answering questions,
• explaining policies/procedures,
• looking for and providing information,
• giving directions/instructions,
• referring to correct person/location,
• handling difficult situations and/or taking complaints.
• None of the above
5. Please describe a time when you were part of a successful team. What was your role and what made the team successful?
6. Please describe your experience working or volunteering in a fast-paced environment.
7. Please indicate if you have relevant computer experience with any of the following systems: (select all that apply):
• Microsoft Outlook
• Excel
• Word
• None of the above
8. Please indicate your work or volunteer experience in the following areas: (select all that apply)
• In a Library
• In a library-like setting such as bookstore or retail environment
• None of the above
9. In your response to question 8, please describe your responsibilities and indicate the organization where you earned this experience.
10. Please indicate if you are fluent in any of the languages below: (select all that apply)
• Spanish
• Vietnamese
• Cantonese
• Mandarin
• Other
• None of the above
11. Please indicate your availability to work: (select all that apply)
• at least sixteen hours a week
• at least three days per week
• at least four hours a day, typically between 8:00 am - 9:00 pm
• None of the above
12. Are you available to work Saturdays and/or Sundays (Select all that apply):
• Yes
• No
13. Can you work at any of the City's 24 library branches or the Dr. Martin Luther King Jr. Library? (For a complete list of the branches, go to SJPL Locations )
• Yes
• No
You must answer ALL job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration.
If you have questions about the duties of these positions, please email Aletia Egipciaco at aletia.egipciaco@sjlibrary.org
